iCheckpoint-Roderick

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iCheckpoint-Roderick

  1. 1. 2 Anna, Derek, Jeremy, Kevin, Michael, Mike, Neal, Pete, Ramy, Sandra, Ted, Jenny
  2. 2. Service Systems Engineering? the focus is on people interacting with people and serving the customer rather than transforming physical goods
  3. 3. Contact <ul><li>Began with general definition of SSE </li></ul><ul><li>Contacted iCOA’s for direction </li></ul><ul><ul><li>IBM teleconference </li></ul></ul><ul><ul><li>State Farm Research Park visit </li></ul></ul><ul><ul><li>Career Fairs </li></ul></ul><ul><li>Decided to pursue two separate projects with iCOA’s </li></ul>
  4. 4. More service in engineering than you think IBM Smarter Planet Campaign
  5. 5. <ul><li>International Business Machines corporation </li></ul><ul><li>Mostly associated with computer and information technologies </li></ul><ul><li>Provide wide range of services in various fields (education, traffic, etc.) </li></ul>
  6. 6. Contact with IBM <ul><li>Held teleconference with IBM representative 9/18/09 </li></ul><ul><ul><li>Summary of IBM activities </li></ul></ul><ul><li>Email contact with representative for information </li></ul>
  7. 7. Problem Summary <ul><li>Long Queues at meal times </li></ul><ul><li>Congestion in university dining halls </li></ul><ul><li>Inability of students to gauge wait times </li></ul><ul><li>Lack of access to lunch room statistics </li></ul>
  8. 8. Possible solutions <ul><li>RFID Tags </li></ul><ul><ul><li>On cell phones or id card </li></ul></ul><ul><ul><li>Then put scanner at entrance/exit </li></ul></ul><ul><li>Social networking </li></ul><ul><ul><li>Based off student participation </li></ul></ul><ul><li>Pressure sensor </li></ul><ul><ul><li>Put at exit to give estimate of # leaving </li></ul></ul><ul><li>Camera w/ image recognition </li></ul><ul><ul><li>Basically similar to above idea </li></ul></ul>
  9. 9. State Farm Keeping the Engineering in Insurance
  10. 10. State Farm <ul><li>Contacted via email </li></ul><ul><li>Expressed interest in project at iPicnic </li></ul><ul><li>Met at Research Park for tour and conference </li></ul><ul><ul><li>Gained deeper knowledge into the engineering side of State Farm </li></ul></ul><ul><ul><li>Observed internship work </li></ul></ul><ul><ul><ul><li>Most interns within Research Park </li></ul></ul></ul><ul><ul><li>Dynamic research within work environment </li></ul></ul>
  11. 11. State Farm Project <ul><li>Entered conference room with combining IBM and State Farm into one project </li></ul><ul><li>Talked about different project ideas </li></ul><ul><ul><li>Proposed pre-established ideas </li></ul></ul><ul><ul><ul><li>Lunch room trafficking system </li></ul></ul></ul><ul><ul><li>State Farm areas for improvement </li></ul></ul><ul><ul><ul><li>Make customer service more like a ‘good neighbor’ </li></ul></ul></ul><ul><ul><ul><li>Reform billing process </li></ul></ul></ul><ul><ul><ul><li>HR project </li></ul></ul></ul><ul><li>Clarified State Farm’s relationship with iFoundry </li></ul>
  12. 12. The Final Decision <ul><li>Decided on HR project </li></ul><ul><ul><li>Assessing the online job application process </li></ul></ul><ul><ul><li>Take surveys and transform data into improvements </li></ul></ul><ul><ul><li>Each person willing to work 4 hours per week </li></ul></ul><ul><ul><ul><li>Cumulative 24 hours per week </li></ul></ul></ul><ul><ul><li>Meeting with State Farm at Research Park to further define expectations for project </li></ul></ul>
  13. 13. Current Status <ul><li>Continuing/ Beginning the projects </li></ul><ul><ul><li>IBM meal statistics gathering </li></ul></ul><ul><ul><li>State Farm HR improvement </li></ul></ul>

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