2 Anna, Derek, Jeremy, Kevin, Michael, Mike, Neal, Pete, Ramy, Sandra, Ted, Jenny

Service Systems Engineering? the focus is on people interacting with people and serving the customer rather than transforming physical goods

Contact Began with general definition of SSE Contacted iCOA’s for direction IBM teleconference State Farm Research Park visit Career Fairs Decided to pursue two separate projects with iCOA’s

Began with general definition of SSE

Contacted iCOA’s for direction

IBM teleconference

State Farm Research Park visit

Career Fairs

Decided to pursue two separate projects with iCOA’s

More service in engineering than you think IBM Smarter Planet Campaign

International Business Machines corporation Mostly associated with computer and information technologies Provide wide range of services in various fields (education, traffic, etc.)

International Business Machines corporation

Mostly associated with computer and information technologies

Provide wide range of services in various fields (education, traffic, etc.)

Contact with IBM Held teleconference with IBM representative 9/18/09 Summary of IBM activities Email contact with representative for information

Held teleconference with IBM representative 9/18/09

Summary of IBM activities

Email contact with representative for information

Problem Summary Long Queues at meal times Congestion in university dining halls Inability of students to gauge wait times Lack of access to lunch room statistics

Long Queues at meal times

Congestion in university dining halls

Inability of students to gauge wait times

Lack of access to lunch room statistics

Possible solutions RFID Tags On cell phones or id card Then put scanner at entrance/exit Social networking Based off student participation Pressure sensor Put at exit to give estimate of # leaving Camera w/ image recognition Basically similar to above idea

RFID Tags

On cell phones or id card

Then put scanner at entrance/exit

Social networking

Based off student participation

Pressure sensor

Put at exit to give estimate of # leaving

Camera w/ image recognition

Basically similar to above idea

State Farm Keeping the Engineering in Insurance

State Farm Contacted via email Expressed interest in project at iPicnic Met at Research Park for tour and conference Gained deeper knowledge into the engineering side of State Farm Observed internship work Most interns within Research Park Dynamic research within work environment

Contacted via email

Expressed interest in project at iPicnic

Met at Research Park for tour and conference

Gained deeper knowledge into the engineering side of State Farm

Observed internship work

Most interns within Research Park

Dynamic research within work environment

State Farm Project Entered conference room with combining IBM and State Farm into one project Talked about different project ideas Proposed pre-established ideas Lunch room trafficking system State Farm areas for improvement Make customer service more like a ‘good neighbor’ Reform billing process HR project Clarified State Farm’s relationship with iFoundry

Entered conference room with combining IBM and State Farm into one project

Talked about different project ideas

Proposed pre-established ideas

Lunch room trafficking system

State Farm areas for improvement

Make customer service more like a ‘good neighbor’

Reform billing process

HR project

Clarified State Farm’s relationship with iFoundry

The Final Decision Decided on HR project Assessing the online job application process Take surveys and transform data into improvements Each person willing to work 4 hours per week Cumulative 24 hours per week Meeting with State Farm at Research Park to further define expectations for project

Decided on HR project

Assessing the online job application process

Take surveys and transform data into improvements

Each person willing to work 4 hours per week

Cumulative 24 hours per week

Meeting with State Farm at Research Park to further define expectations for project

Current Status Continuing/ Beginning the projects IBM meal statistics gathering State Farm HR improvement

Continuing/ Beginning the projects

IBM meal statistics gathering

State Farm HR improvement