Value In The Clouds

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Value In The Clouds - Presentation Transcript

  1. Value in the Clouds
    How Carriers Can Grow Revenue with Cloud Telephony
  2. The Great CLEC Squeeze
    CLEC
    Customers want
    more than dial tone …
    They want applications.
    Transport/dial tone
    prices are falling
  3. How can Cloud Telephony help?
    Differentiate your telephone company by bundling automated telephone applications with your dial tone.
    Just as cloud computing is revolutionizing the computer application industry cloud telephony will revolutionize the telephone industry.
  4. Quotations from industry leaders
  5. SMB Now Magazine Quote
    “On average, 70 percent of employee respondents of small and medium businesses (SMBs) with up to 400 employees said they spend 17.5 hours each week addressing the pain points caused by communications barriers and latencies…”
    “In hard costs, the study concluded, companies of 100 employees could be losing more than $500,000 each year by not addressing their employees' most painful communications issues.”
    http://www.smbnow.com/articles/Inefficeint-Communications-cost-SMBs-5000-per-Employe
  6. Telecommunications Online
    “Managed Services: Once reserved for large global enterprises, managed services now enable SMBs to do more with less.
    According to Forrester1, “similar to enterprises, SMBs say that very important reasons for choosing managed services include simplifying operational management and the need for better quality and reliability than could be achieved in-house.”
    http://www.telecommagazine.com/search/article.asp?HH_ID=AR_4968
    1. Source: The State Of SMB Networks and Telecommunications: 2008, Forrester Research, Inc., July 2008
  7. Frost and Sullivan
    “Since the hosted model is characterized by benefits such as low cost and rapid deployment of applications, it seems to be the ideal option for deploying rapidly evolving speech technology.”
  8. Datamonitor
    “the North American market for hosted outbound IVR is set to grow from an estimated $213 million in 2008 to $524 million by 2013. Spending is expected to increase at a rate of 20% per year for the next five years as organizations adopt automated outbound calling to reduce costs and improve customer satisfaction.”
  9. Where does Ifbyphone fit in this picture?
  10. What Is Our Service?
    All businesses need
    more leads
    more sales
    reduced service costs
    A Complete Suite of IVR Based Telephone Applications designed to address the above needs:
    Inbound call routing with IVR integration
    Outbound scheduled and on demand IVR
    API driven inbound and outbound calls
    • Delivered to your customers over your existing transport services
    • We do not provide dial tone.
  11. We Automate Phone Calls – Any Call
    You want Google Voice capabilities, and more, for your customers with business quality support.
    Virtual Telephone Number Parallel Find Me Voicemail to Email
  12. You Can Do That
    Implementation Steps
    Drop in a SIP trunk between your switch and Ifbyphone.
    Select the specific Ifbyphone features you want to provide to your customers.
    Work with the Ifbyphone implementation team to define your customer portal look and feel.
    Marketing Steps
    Define your customer packaging
    Price per service, per minute or both
    Support
    Select to perform first line support or outsource this to Ifbyphone
    Start Selling
  13. What’s different
    NO significant capital expenditures or new equipment required for most implementations
    NO long lead times – you can be up and test selling the services in a couple of weeks
    NO all or nothing business decisions – low OPX -begin with Ifbyphone at a bit at a time, expand your customers and features as you build comfort in the solution
    NO more obsolete hardware or software – applications are continually upgraded and improved
    No co branding – full branding available
  14. We Automate Phone Calls – Any Call
    You want an automated telephone number your customers can call to find out when their order will ship.
  15. You Can Do That
    Same implementation steps
    The Ifbyphone API to implement this type of integration is easy enough for ANY web developer.
    High value consulting dollars
    Work with your customer to have a customer web developer, a developer on your staff or one of our developers integrate the IVR with a web based customer status page.
    Value price per lookup – high margins
    Create both recurring and value priced revenues
  16. We Automate Phone Calls – Any Call
    Your customer wants to automatically call their customers and confirm appointments or delivery schedules.
  17. You Can Do That
    Same implementation steps
    May be implemented without any programming if customer uploads lists each morning.
    Alternatively customer may utilize a programmer to fully automate the process with the Ifbyphone web based API.
    Value price per call
    Price per month
    Price per minute
  18. We Automate Phone Calls – Any Call
    When a customer completes an order on your web site you want to call them with a customer satisfaction survey.
  19. You Can Do That
    Same implementation steps
    Use a click to IVR in the order completion web routine to trigger a complete IVR dialog
    Partners with Ifbyphone or consulting firms for custom implementations.
    Recurring revenue
    Service differentiation
    Value price per call
    Price per month
    Price per minute
  20. This model works
    19 months of increasing revenues
    Compound month to month revenue growth of > 15%
    Over 500% annual revenue growth
    Over $150 average ARPU for these value added services
  21. How does this work?
  22. IVR DIALOG
    API
    TRANSFER
    Cloud Telephony Architecture
    Ifbyphone
    Telephony
    Cloud
    Click to Call
    Virtual Receptionist
    Voice Mail
    Find Me
    Full IVR
    Call Routing
    Call Queuing
    Recording
    Broadcast
    Conference
    Store Locator
    Custom APPS
    Your
    Web Server
    User Dials an Ifbyphone Provided Phone Number
    Outbound Call Scheduled Via Ifbyphone Customer Portal
    Initial Call
    Placed
    HTTP(s)/XML API CALL
    Compatible with any phone and any web infrastructure
    Rest style API usable from any programming language
  23. YOUR LOGO HERE
  24. Service Provider Integration
    Ifbyphone
    Telephony
    Cloud
    Click to Call
    Virtual Receptionist
    Voice Mail
    Find Me
    Full IVR
    Call Routing
    Call Queuing
    Recording
    Broadcast
    Conference
    Store Locator
    Custom APPS
    Service Provider Infrastructure
    (Softswitch or Legacy Technology)
    PSTN
    or
    VOIP
    SIP
    Peer
    Service Provider Provides the Dial Tone
    Ifbyphone Provides the Applications
  25. What is in the Ifbyphone Cloud?
    Applications
    Developer Tools
    Application Layer
    Telephony Related Services
    API’s
    Ifbyphone Platform
    Integrated Telephony / Communications
    Proprietary and Patent Pending Technologies
  26. Ifbyphone Technology Architecture
    PHONE CALL
    API CALL
    CALL
    SIGNALING
    DIALOG
    CONTROLLER
    BASIC CALL
    PROCESSING
    SMART CALL
    PROCESSING
  27. Next steps
    (866) 791-0606
    public.ifbyphone.com/webinar

+ IfbyphoneIfbyphone, 7 months ago

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