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Help Desk Managers - Learn how to make great customer support even easier and stay on top of all your customer conversations, including phone calls, by using the Ifbyphone Virtual Call Center Widget & Voice Mail Transcription For Zendesk.
Learn how to:
Measure marketing effectiveness by analyzing real-time call data to increase your company's efficiency.
Manage inbound customer inquiries by customizing how you greet and forward sales and support calls.
Automate outbound notifications to deliver vital reminders, confirmations and surveys over the phone.
5 Rules for Great Phone Support
1. Make it easy to contact you.
2. Personalize caller experience.
3. Answer inquiries quickly.
4. Don't let voice messages get lost.
5. Make your agents happy, let them work from home!