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Ifbyphone Reporting & Analytics

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Sample reporting and analytics from Ifbyphone on call routing, call tracking, call distribution, agent panels, and more.

Sample reporting and analytics from Ifbyphone on call routing, call tracking, call distribution, agent panels, and more.

Published in: Technology, Business

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  • 1.  >ifbyphone   Sample Reporting and Analytics 1     1 Talk to us now! Call (877) 295-5100
  • 2.  >ifbyphone   Table of Contents Calls by Geography.............................................................................................................................................................. 3 Call Summary ....................................................................................................................................................................... 4 Call Analyzer ......................................................................................................................................................................... 5 SoureTrak Summary ............................................................................................................................................................ 6 Broadcast Results ................................................................................................................................................................ 7 Call Detail Report ................................................................................................................................................................. 8 Call Detail Report Options ................................................................................................................................................... 9 Agent Activity Report......................................................................................................................................................... 10 Scheduled Reports ............................................................................................................................................................ 11 Call Tracking Analyzer ....................................................................................................................................................... 12 Call Distributor Summary Report ..................................................................................................................................... 13 Call Distributor Queue Stats ............................................................................................................................................. 14 Inbound Call Summary ...................................................................................................................................................... 15 Dynamic Numbers Matching Report ................................................................................................................................ 16 Find-Me Attempt Report .................................................................................................................................................... 17 Smart Click-to-Call Report ................................................................................................................................................. 18 Call Distributor Agent Modes ............................................................................................................................................ 19 2     2 Talk to us now! Call (877) 295-5100
  • 3.  >ifbyphone   Calls by Geography Map call activity down to the area code levelGet a breakdown of call activity fromdifferent states and geographic regions 3     3 Talk to us now! Call (877) 295-5100
  • 4.  >ifbyphone   Call Summary Number of inbound calls broken down by unique and repeat callers Details on top performing marketing campaigns 4     4 Talk to us now! Call (877) 295-5100
  • 5.  >ifbyphone   Call Analyzer Reporting on inbound, outbound, and online click-to- call activity Break out the data by month, day, or hour of the day for more detail 5     5 Talk to us now! Call (877) 295-5100
  • 6.  >ifbyphone   SourceTrak Summary Detail on which SEO and SEM activity (search terms, AdWords, referral domains, etc.) triggers phone leads View the quantity of times a phone number is displayed on your website for a referral source 6     6 Talk to us now! Call (877) 295-5100
  • 7.  >ifbyphone   Broadcast Report Select a pie or column chart to show the number of broadcast calls answered by a live person, an answering machine, or “other” 7     7 Talk to us now! Call (877) 295-5100
  • 8.  >ifbyphone   Call Detail Report View data for all inbound calls, outbound calls, Click-to-Calls, and API calls for the selected time frame 8     8 Talk to us now! Call (877) 295-5100
  • 9. >ifbyphone   Call   Detail Report Options Customize date ranges Filter by campaign or based on other factors View call details within a selected time range Export the report to a CSV file, Microsoft Word or Excel, or an HTML file 9     9 Talk to us now! Call (877) 295-5100
  • 10.  >ifbyphone   Agent Activity Report View call data for calldistributor agents sorted by date, campaign, and call queue 10     10 Talk to us now! Call (877) 295-5100
  • 11.  >ifbyphone   Scheduled Reports Scheduled reports can be sent daily, on weekdays, weekly, monthly, and quarterly Create custom reports to send on a regular basis to any recipients you choose 11     11 Talk to us now! Call (877) 295-5100
  • 12.  >ifbyphone   Call Tracking Analyzer View lead conversation rates by phone number View Details on every call in your Ifbyphone account including total calls, unique callers, and minutes used per number 12     12 Talk to us now! Call (877) 295-5100
  • 13.  >ifbyphone   Call Distributor Summary Report Get a breakdown on your Call Distributors and how incoming calls were handled 13     13 Talk to us now! Call (877) 295-5100
  • 14.  >ifbyphone   Call Distributor Queue Stats View data on your Call Distributor queues including inbound caller hold times and talk times 14     14 Talk to us now! Call (877) 295-5100
  • 15.  >ifbyphone   Inbound Call Summary See an overview of inbound calls made to your phone numbers 15     15 Talk to us now! Call (877) 295-5100
  • 16. >ifbyphone   Dynamic   Numbers Matching Report View data on your SourceTrak phone numbers and referral sources This report displays the number of times specific referral sources resulted in a tracking phone number being displayed on your website 16     16 Talk to us now! Call (877) 295-5100
  • 17.  >ifbyphone   Find-Me Attempt Report Event and ratio statistics for each type of event that could take View call data place during a for each specific Find Me call Find Me 17     17 Talk to us now! Call (877) 295-5100
  • 18.  >ifbyphone   Smart Click-to-Call Report Generate data on your Click-to-Call configurations such as caller, call type, and call duration 18     18 Talk to us now! Call (877) 295-5100
  • 19.  >ifbyphone   Call Distributor Agent Modes This report provides data on how your Agents spend their time including the amount of time spent on calls, on breaks, and more 19     19 Talk to us now! Call (877) 295-5100
  • 20.  >ifbyphone   About Ifbyphone Ifbyphone is the leading voice-based marketing automation platform helping business manage, measure, and automate their online and offline lead activities. The Ifbyphone software-as-a-service platform is easily deployed across an organization for better decision-making and improved interactions throughout the customer lifecycle. Thousands of companies from a variety of industries use Ifbyphone to enhance lead capture, lead response, lead scoring, lead nurturing, and analytics for sales processes that include voice communications. 20     20 Talk to us now! Call (877) 295-5100