How To Start A Virtual Call Center
Login to Ifbyphone.com & create a new “Call Distributor”
Configure what callers hear when they are on hold
Add agents & determine routing settings Call Center agents can use any phone and work from any location
Set call center agent dashboard options
You’re done. Here’s the manager dashboard.
This is the agent panel.
<ul><li>Start Your Virtual Call Center </li></ul><ul><li>ifbyphone.com </li></ul><ul><li>Business Uses </li></ul><ul><li>S...
Upcoming SlideShare
Loading in …5
×

How To Start A Virtual Call Center

2,914 views
2,639 views

Published on

Wondering how to start a virtual call center? We'll show you how in just 8 slides using Ifbyphone.com. You can quickly create a web-based virtual call center for a support help desk, distributed workforce, inbound sales team, and more. To learn more about how your business can start a virtual call center, visit ifbyphone.com

Published in: Business
1 Comment
1 Like
Statistics
Notes
  • Awesome!!! This is really gone help out getting set up. I was working on building my own call center ( I found a quick guide: http://independentbusinessmen.wordpress.com ) I am defidently gonna use ifbyphone when I do it. Is anyone else already using this? Maybe someone can comment about how it's working for them?
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total views
2,914
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
48
Comments
1
Likes
1
Embeds 0
No embeds

No notes for slide

How To Start A Virtual Call Center

  1. 1. How To Start A Virtual Call Center
  2. 2. Login to Ifbyphone.com & create a new “Call Distributor”
  3. 3. Configure what callers hear when they are on hold
  4. 4. Add agents & determine routing settings Call Center agents can use any phone and work from any location
  5. 5. Set call center agent dashboard options
  6. 6. You’re done. Here’s the manager dashboard.
  7. 7. This is the agent panel.
  8. 8. <ul><li>Start Your Virtual Call Center </li></ul><ul><li>ifbyphone.com </li></ul><ul><li>Business Uses </li></ul><ul><li>Support Help Desks </li></ul><ul><li>Inbound Telesales Teams </li></ul><ul><li>Phone Banks </li></ul><ul><li>Distributed Workforces </li></ul><ul><li>Replacing Your Outsourced Call Center </li></ul><ul><li>Benefits </li></ul><ul><li>No setup fees </li></ul><ul><li>No contracts </li></ul><ul><li>No per-agent fees </li></ul><ul><li>Use your existing phones </li></ul><ul><li>Update settings in real-time, online. </li></ul>

×