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Our way forward - delivering growth & transformation now
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Our way forward - delivering growth & transformation now


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by Richard Partington, Managing Director and Laura Johnston, Director of Children’s Services, Telford & Wrekin Council …

by Richard Partington, Managing Director and Laura Johnston, Director of Children’s Services, Telford & Wrekin Council

Published in: Business

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  • 1. OUR WAY FORWARD – DELIVERING GROWTH & TRANSFORMATION NOW Richard Partington, Managing Director Laura Johnston, Director: Children & Family Services
  • 2. “Re-Wiring Public Services” “I believe in a strong, independent local government that is accountable to the local communities that we serve. Now is the time that local government needs to be stepping up, not down – our communities need us more than ever. We need to be bold, ambitious, creative and innovative. We should be confident in our abilities and not afraid to take managed risks. We are a forward thinking authority that is not dwelling on the need for cuts, instead we are concentrating on stimulating investment, growth and creating jobs. Government needs to trust us, judge us by our actions and let us get on with our job” - Cllr Kuldip Sahota Leader, Telford & Wrekin Council Our Way Forward…
  • 3. Our Initial Strategy • • • • • • • • • • • Seeing the storm on the Horizon – 2009 An evaluation of the organisation – SWOT. Know yourself, maximise your opportunities. A re-design of our organisation – structure, ethos, way of working “One Council, One Team, (One Business) One Vision” (LGA Exemplar) Fit for purpose A whole change transformation programme A major restructure programme Economies of scale, concentrating expertise, more corporate, collective ownership Attacking cost, reducing duplication/overlaps, stripping away bureaucracy and over- processing, rationalising some services More flexible, acting faster, improving performance Re-design of major services – e.g. Children‟s & Adult Services Our Way Forward…
  • 4. Our Results • A new, better organisation • Delivery of savings – over £50m • Protection of most frontline services to date • Re-designed/restructured every service area, every job in the organisation from top to bottom • New ways of working – mobile, hot desking, „cloud‟ • Over 50% reduction of senior managers • 35% reduction in middle management • 40% reduction in back office costs • C. 1,000 posts cut (minimising compulsory redundancy) • Reduced accommodation costs 33% - 24 buildings sold • Major focus on improving procurement - £4m savings • Investment in key areas – Children‟s Safeguarding, Business Support, Commercial • Many strong partnerships and partnership delivery models Our Way Forward…
  • 5. But ... Under Pressure • Bigger grant cuts and for longer. Next 2 years - £23m. Beyond... • Inflation • Ageing population • Continuing Health Care cases - £8.5m • Service pressures – cleanliness, highways maintenance = Our „Shop Window‟ • Vulnerable households • Children in care • Employability/skills/jobs • Inspection – OFSTED • CLG • 1% Pay rise Our Way Forward…
  • 6. Our Co-Operative Council Ethos • A Co-operative Council • Values – Ownership, Openness & Honesty, Involvement, Fairness & Respect • At the heart of all we say and do – accountability • New ways of delivering services, new partnerships • Residents as active participants in service delivery, not just recipients • “Making Every Contact Count” • “Shaping Places” – Guardians/champions/enabling/ ensuring/delivering • Stronger focus on social value/social responsibility – multi-priority initiatives • Reducing our dependency on Government grants Our Way Forward…
  • 7. We Have Some Big Opportunities • “Telford was created to grow ...” • Building/enhancing our reputation as a place to do business „Invest in Telford‟ • Going for and delivering growth: – 400 acres of „Ready to go‟ housing & commercial development owned by HCA/Council development land – In top 10 for housing growth – £250m Southwater Development / Town Centre Investment of £200m – Building Schools for the Future - £200m • A committed voluntary & community sector • An excellent workforce across many organisations – “Team Telford” Our Way Forward…
  • 8. Our Strategy • • • • • • • • • • • • • • Business growth – Business Rates/jobs Housing Growth – new homes bonus, new council tax, jobs “City Deal /Growth Pact” – HCA, Business Rates (LEP/Sec of State) FE Collaboration: Retail, catering/hospitality, construction New commercial opportunities – new income generation streams 20% Maintaining/maximising existing income sources Better integration of local services (“Community budgets”) with key partners intervention/prevention: • Public Health, Health & Care, Jobs/Skills „Demand shift‟ – Behaviours/‟Nudge‟/„Channel shift‟ Re-designing services/Business process re-engineering, co-operative/ collaborative Reviewing/challenging existing policies Procurement/Commissioning – Social Value & savings Invest to Save Voluntary Redundancies Policy/savings choices Our Way Forward…
  • 9. Shaping the Place • Creating a Regional Destination – Telford Town Centre • • • • • • • • • • • • Southwater - £250m public/private investment – phase 1 A new offer/changing community life 400 jobs IMAX Multi-Screen CineWorld Premier Inn Hotel Bars and Restaurants Southwater One – iconic New public realm – a place for people Refurbished ice Rink Telford Town park – new Visitor Centre, new facilities, infrastructure Telford International Centre – Business Tourism New Housing – phase 2 • Now levered in £200m private investment (3,000 jobs) Our Way Forward…
  • 10. Southwater Our Way Forward…
  • 11. Endorsement! “ Ecstatic....It‟s a very good model to take.” - Rt Hon Eric Pickles, MP Secretary of State, Communities & Local Government 7 November 2013 Our Way Forward…
  • 12. Striving for Financial Sustainability – Safeguarding & Early Help • A budget under pressure for many years • Children in care, on the edge of care • Our Cost Improvement Plan • • • • Our workforce Placements Strategy Service Re-design, practice, pressures and systems Commissioning & procurement • Our journey, our results so far Our Way Forward…
  • 13. Our „Commercial‟ Approach • • • • • • Reducing our dependency on Government grants New sources of income that are based on choice True to our ethos and values Complementing our priorities as much as possible Looking for added community/social benefits But recognising that we do have to have a „Business head‟ on ! • No guarantees Our Way Forward…
  • 14. Examples of Our Commercial Approach • • • • • • • • • New Housing company/approach Solar Farm Apps Enhanced trading with schools Delivering services to businesses New services for residents Catering – nurseries Golf, fitness suites New markets/services Our Way Forward…