Phil skipper source london

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Phil skipper source london

  1. 1. Source LondonA back office perspective Phil Skipper Director Electromobility Siemens Philip.skipper@siemens.com
  2. 2. What is Source London ? Source London is the electric car scheme for Capital A major part of the UK “Plugged in Places” programme It brings together over 20 consortium partners from the public and private sector Provides public access to any Source London charger via a single card Target is to deploy over 1,300 public charging points by 2013 Siemens is a major sponsor the programme and provides the back office IT systems and operational services
  3. 3. How does it work ? Register Car to card Pay Renew Flat fee £100/yr Use Any Charger
  4. 4. Pulling it together – the back office Card Issuing Payment Self Service Customer Service Transaction Mgt Access Access Support Mgt Support 24/7 Call Centre Availability
  5. 5. Delivering across multiple charger providers Customer Services Asset Services Access Control Charger Network Operators Maintenance Data Services Services Control Grid Future
  6. 6. Registering for membership of source London
  7. 7. Becoming a member1. Register vehicle2. Enter details3. Secure payment4. Card Issued
  8. 8. Open access to the Pan London Infrastructure» Use of all Source Chargers» Mapping» Account support
  9. 9. Support services 24/7 Call Centre» 24/7 coverage» UK based» Day Time Customer Interaction» Out of hours technical help desk» Two Site operations » Account and general queries » Fault and out of service reporting » Payment queries » Account administration » Reporting and monitoring
  10. 10. Technical and fault services» Single number to call» 24/7» Fast and accurate job allocation» On Line job status reporting
  11. 11. A few interesting observationsfrom this and other projects ≫ An Electro-mobility scheme is a business process rather than a technical challenge ≫ The solution is customer rather charger centric ≫ Consistent operational delivery trumps software functionality ≫ Maintenance and support for the installed chargers is more important than the chargers themselves Be aware of the future Consider the transition to transactional rather than subscription based services Ensure consistent and reliable field installation and maintenance Evolutions in the vehicle sector will be rapid Interoperability with other schemes – not just eCar Standards and certifications will emerge Look to maximise rather than strand the asset investment
  12. 12. Serious plans, serious infrastructure for a Cleaner Greener London Capable EffectiveAccessible Logical Interoperable
  13. 13. Driving the change

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