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Nexus Conference 2009



View Matthew Chilcott's presentation slides for the Nexus Conference 2009

View Matthew Chilcott's presentation slides for the Nexus Conference 2009



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Nexus Conference 2009 Nexus Conference 2009 Presentation Transcript

  • Community empowerment through digital inclusion study Matt Chilcott Newport NEXUS Conference June 2009 http://idl.newport.ac.uk/newportdigital
  • Blended research publication • Qualitative evidence published using interactive media content approach to compliment the research paper. • Interviews and wider inclusion programme information shared through video, Gaer community interactive map & eBook approaches.
  • Background & Context • Communities First funded project in the Gaer, Newport attempting to address the social exclusion of elder citizens using digital technology. • Over 65s community identified to have been adversely affected by urban renewal programme that dispersed a close knit community from prefabricated housing into new build bungalow housing stock in the same area. • Mean average age of new adopters research group was 76.5 years.
  • Background & Context • HM Government Delivering (2008) Digital Inclusion Action Plan identified 17 million people aged 15 & over not using computers or the internet. Average adult participation rates 67%, over 75 age group participation rates at 22%. • E-Inclusion Recycling C.I.C. online case study. (Association of Learning Technology feature article in July 2008)
  • Research themes • Effective applications of digital technology in empowering communities. • The social impact of addressing the digital exclusion of elder citizens. • The role and function of social enterprise in enabling digital inclusion.
  • Findings – effective methods • Exploration of methodology employed & how engagement barriers addressed: • Emphasis on addressing individuals empowerment needs and the nurturing of positive community engagements to fulfil communication and stimulation needs – technology utilised as an enabling tool. • Costs barriers removed (Boeltzig & Pilling 2007)
  • Findings – effective methods • Community visit to eInclusion Recycling to see their own computer being built for them by excluded members of Newport communities. • Domestication of technology & demystification approaches – home instillation support and personalised development programme Boeltzig & Pilling (2007) home access for older people and people with disabilities / normalisation of technology - Williams & Stewart (2005), OFCOM (2006)
  • Findings – applications for empowerment • Digital Literacy – tailored to empowerment needs - currency & application – empowerment needs, communication and stimulation Warchauer (2003), Bharat & Merkel (2004) • Emphasis on social applications of the internet – Skype (Contrasting findings to Oxford Internet Institute (2007) Quantitative Survey)
  • Findings – impact of digital engagement • Enhancement of quality of life. • Engagement in the digital economy – Online shopping for food, clothing household goods, web quest hunting for niche products for hobbies. • New skills – Digital photography, marketing support for new social enterprises, next goal was to ‘eBay’ as an activity. New interest in informal learning opportunities and exploring Second Life.
  • Findings – impact of digital engagement • Community call for targeted public service delivery through the internet – social services support via Skype contact – no interest in other opportunities like voting. • Engagement in the community self-facilitated coffee morning & community initiated computer club • Skype – new community communication and self support tool. New invigorated forms of communication with family and friends across wider UK and overseas.
  • Findings – impact of digital engagement • Active citizenship – support for families development of Gardening, DIY and Laundry social enterprises. Mentor training to assist other community members with computer engagement. • Social applications of the internet and email key in joint development of real world and online social networks. • Supportive of Help the Aged’s (2008) Learning for Living paper – focus on informal learning approaches to enable active citizenship and development of IT literacy.
  • Findings – role of social enterprise • Creation of social and economic change through vibrant forms of doing business. Chell (2007) • Social entrepreneurship as an enabler of non-formal digital engagement approaches. Ofcom (2006) • Working outside of traditional market forces – home instillation, continued support post start up, tailored personalised digital literacy support training.
  • Findings – role of social enterprise • Community assets - Role of Community Recycling social enterprise with social empowerment and digital engagement programme remit – transferability of practice to other communities • Responsive example to the EU (2007) Action Plan on Information Technology and Ageing – insufficient innovative solutions to ICT access for older users.
  • Research outcomes • Digital inclusion was a by-product of fostered social inclusion. • By-product developed a new literacy and engine for community capacity building – active citizenship - community groups, social enterprises formed. • Call for future urban regeneration projects to consider more fully the digital futures of communities and the third sector community assets therein.
  • Other outcomes • Findings are supportive of Government policy to use digital technology as a tool for tackling social exclusion – with evidence of the benefit of focused planning of identified social impact goals. • Publication method - Online interactive journalism publication method interested wide audience in the findings of the study - from media to policy makers. • Positive social impact - Gaer Community felt valued by the University and ‘stars’ of a media piece.
  • Other outcomes • Disseminated at the UK Digital Inclusion conference in Westminster, June 2009. • New evidence base – digital media case study dimension being used across the UK for knowledge transfer and workforce development - signposted by the Minster for Digital Inclusion & his Westminster team, Welsh Assembly Government’s Department for Social Justice and Local Government, DC10 Plus Network, UK Online Centres, UK Social Enterprise Ambassador Network & Telecentres Europe.
  • Community empowerment through digital inclusion study Matt Chilcott Newport NEXUS Conference June 2009