e-Government as a “game” An easy way to bring e-Government to citizens
If e-Government is accessible… … EVERYBODY can participate!!
“ I was a little bit nervous at the beginning, but I have found it quite easy to handle. I will be able to teach how to use this to my friends ” “ I found it really easy for me and even for people older than me. The use is very intuitive and after a while you are really hooked into it ” “ The pilot of the service has been a success. The following step is to convert administrative procedures in inclusive e-procedures” Use Experience of Governalia Major
Web-Site of a Public Administration BEFORE: “for some…” Who is able to use e-Government services? Skilled ICT citizens with a PC Web-Site of a PA AFTER: “ FOR ALL” e-Government for ALL Transforming Public Sites
BETTER USE <ul><li>Easier </li></ul><ul><li>For ALL </li></ul><ul><li>Multichannel(PC, Mobile, TV) </li></ul><ul><li>User Centric </li></ul><ul><li>Everybody is able to use it </li></ul><ul><li>Content attracts participation </li></ul><ul><li>New Services: e-Voting, Participatory budget, bookings and appointments… </li></ul>Higher Participation <ul><li>Reaches more people </li></ul><ul><li>Better understanding </li></ul><ul><li>Higher impact </li></ul><ul><li>Accessible news and citizen´s information </li></ul>Better Communication ACCESSIBLE SITES New Services <ul><li>IP Voice </li></ul><ul><li>Appointments </li></ul><ul><li>Multimedia Services </li></ul><ul><li>Digital Signage </li></ul><ul><li>“ Report it” process </li></ul><ul><ul><li>Eliminates cultural and technological barriers: easy, intuitive, friendly… </li></ul></ul>Transforming Public Sites
Inclusive e-Procedures Civil Servant e-Procedures Citizen Folder “ some” Citizens With PC Without Governalia “ Many” Citizens Without PC ¡¡¡ Digital Divide !!!
Civil Servant e-Procedures Accessible Citizen Folder Citizens With PC With Governalia ALL CITIZENS Citizens With TV Citizens With Mobile Citizens With “video-games” Citizens With Kiosks ¡¡¡ e-INCLUSION !!! <ul><ul><li>Multi-channel delivery of services refers to the delivery of services in different ways: via electronic channels (Internet via PC, digital TV, mobile phones or videogames) to ensure the inclusion of all citizens, these services must be provided through different channels. </li></ul></ul>Inclusive e-Procedures
Innovation in Public Services Accessible IP Voice Good Morning!
Bookings and Appointments Innovation in Public Services
Booking with e-ID Bookings and Appointments Innovation in Public Services
Multimedia Services Innovation in Public Services
Multichannel Delivery Public Kiosks Mobiles TV Wii Internet TV iPhone Android DTT interactive Tactile Kiosks
I D I E I K O N IDI EIKON is a spanish sme with more than 30 years in the ICT market
I D I E I K O N We support Public Administrations to reach ALL CITIZENS and to promote e-Inclusion and e-Government projects
For these reasons , the European Commission, Spanish Ministry for Social Affairs and Industry and the Regional Government of Valencia trust in our solutions European Commissioner,Viviane Reding, with IDI Eikon in the e-Inclusion Ministerial Debate Best ICT SME in the Region of Valencia Best Social Innovation Project Award Finalist at the ACCESS ICT as Best Accessibility Project I D I E I K O N Citizens Award 2009