e-Government as a “game” An easy way to bring e-Government to citizens
If e-Government is accessible… … EVERYBODY can participate!!
“ I was a little bit nervous at the beginning, but I have found it quite easy to handle. I will be able to teach how to use this to my friends ” “ I found it really easy for me and even for people older than me. The use is very intuitive and after a while you are really hooked into it ” “ The pilot of the service has been a success. The following step is to convert administrative procedures in inclusive e-procedures” Use Experience of Governalia Major
Web-Site of a Public Administration BEFORE: “for some…” Who is able to use e-Government services? Skilled ICT citizens with a PC Web-Site of a PA AFTER: “ FOR ALL” e-Government for ALL Transforming Public Sites
Multichannel(PC, Mobile, TV)
Everybody is able to use it
Content attracts participation
New Services: e-Voting, Participatory budget, bookings and appointments…
Reaches more people
Accessible news and citizen´s information
Better Communication ACCESSIBLE SITES New Services
“ Report it” process
Eliminates cultural and technological barriers: easy, intuitive, friendly…
Transforming Public Sites
Inclusive e-Procedures Civil Servant e-Procedures Citizen Folder “ some” Citizens With PC Without Governalia “ Many” Citizens Without PC ¡¡¡ Digital Divide !!!
Civil Servant e-Procedures Accessible Citizen Folder Citizens With PC With Governalia ALL CITIZENS Citizens With TV Citizens With Mobile Citizens With “video-games” Citizens With Kiosks ¡¡¡ e-INCLUSION !!!
Multi-channel delivery of services refers to the delivery of services in different ways: via electronic channels (Internet via PC, digital TV, mobile phones or videogames) to ensure the inclusion of all citizens, these services must be provided through different channels.
Innovation in Public Services Accessible IP Voice Good Morning!
Bookings and Appointments Innovation in Public Services
Booking with e-ID Bookings and Appointments Innovation in Public Services
Multimedia Services Innovation in Public Services
Multichannel Delivery Public Kiosks Mobiles TV Wii Internet TV iPhone Android DTT interactive Tactile Kiosks
Project DIEGO – 7 EU Member States: www.diego-project.eu
Who is ?
I D I E I K O N IDI EIKON is a spanish sme with more than 30 years in the ICT market
I D I E I K O N We support Public Administrations to reach ALL CITIZENS and to promote e-Inclusion and e-Government projects
For these reasons , the European Commission, Spanish Ministry for Social Affairs and Industry and the Regional Government of Valencia trust in our solutions European Commissioner,Viviane Reding, with IDI Eikon in the e-Inclusion Ministerial Debate Best ICT SME in the Region of Valencia Best Social Innovation Project Award Finalist at the ACCESS ICT as Best Accessibility Project I D I E I K O N Citizens Award 2009