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Governalia

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  • 1. GOVERNALIA
 
Digital
Inclusive
e‐Government
 Summary
Briefing

  • 2. What
is
GOVERNALIA?
 •  A
new
way
to
provide,
in
a
friendly,
easy
and
inclusive
way,
e‐ Administra2on
and
e‐Governance
services
 –  Removing
technological
barriers
 –  Genera2ng
 services
 that
 put
 End
 Users
 in
 the
 centre
 of
 service
 provision
and
take
into
account
their
Needs,
Preferences
and
Rights
 –  Crea2ng
trans‐border
scenarios
for
using
services
 –  Providing
 mul2‐channel
 capabili2es:
 services
 can
 be
 accessed
 and
 used
from
any
media
chosen
by
ciKzenship
(PC,
Mobiles,
TV)
 –  Ensuring
 Scalability:
 reusing
 previous
 investments,
 exisKng
 content,
 integraKng
deployed
services
 Inclusive
e‐Government

  • 3. What
is
GOVERNALIA
offering?
 •  A
 mul$‐channel
 telema$c
 plaUorm
 for
 genera$ng
 and
 managing
Public
Administra$on
Services
for
ci$zens
 •  A
 tool
 for
 e‐Administra$on,
 m‐Administra$on
 and
 t‐ Administra$on
 •  An
 instrument
 for
 the
 Moderniza$on
 of
 management
 procedures
in
the
Public
Administra$on
 •  An
Interac$ve
Channel
always
available
for
managing
the
PA
–
 CiKzenship
relaKons
 •  A
tool
for
observing
modern
legal
requirements
at
European,
 NaKonal
and
Local
level
 –  European
DirecKve
 –  NaKonal
transposed
laws
 Inclusive
e‐Government

  • 4. GOVERNALIA
ObjecKves
 •  e‐Inclusion
for
All
 –  Meaning
overcoming
barriers
ciKzens
may
encounter
temporarily
or
 permanently
while
parKcipaKng
in
the
InformaKon
Society
 –  And
achieving
this
in
a
saKsfactory
way
for
End
Users
 •  e‐Gov
=
e‐Administra2on
+
e‐Governance
 –  Requires
promoKng
more
proacKve,
efficient,
transparent
and
service‐ oriented
policies
and
strategies
in
any
Public
Interest
Area
 –  Requires
relying
in
ICT
capabiliKes

 •  GOVERNALIA
=
Inclusive
e‐Government
 –  Where
the
above
projects
converge
 –  It
affects
more
than
84
milions
of
ci2zens
in
Europe,
being
more
than
34
of
 them
aged
over
65
 Inclusive
e‐Government

  • 5. GOVERNALIA
Challenges
 •  Provide
a
User‐driven,
and
not
a
Provider‐driven,
plaUorm
of
 services
 –  MulK‐Channel
capabiliKes
 –  IntuiKve
interfaces
 –  Services,
exisKng
soluKons
and
providers
integaKon
 •  Create
a
Unique
Framework
for
PA
–
CiKzenship
relaKons
 –  IntegraKng
different
public
services
in
a
unique
CiKzenship
site
 •  Crea2ng
Services
Proposals

 –  Internet‐based
plaUorms
and
“So_ware
as
a
Service”
(SaaS)
models
 –  Scalability
 –  CapabiliKes
to
integrate
previous
efforts
deployed
by
third
parKes
 Inclusive
e‐Government

  • 6. Accessibility
issues
in
GOVERNALIA
 •  Will
provide
technical
aides
and
technological
 solu2ons
embedded
in
standard
Internet
browsers
 to
guarantee
Accessibility
of
services
in
 –  Cogni0ve
Impairments
Area
 –  Physical
and
Mobility
Impairments
Area
 –  Audi0ve
Impairments
Area
 –  Voice
Impairments
Area
 –  Visual
Impairments
Area
 Inclusive
e‐Government

  • 7. Services
in
GOVERNALIA
 •  GOVERNALIA
will
organise
its
services
according
to:
 –  Its
Origin
or
Area:
local,
Regional,
NaKonal,
European…
being
able
to
 combine
all
of
them
in
a
unique
service
proposiKon
for
CiKzenship
 –  Its
“fiRng”
to
User
Needs:
organising
services
of
general
interest
(i.e.
 local
decrees),
of
general
interest
with
personal
authenKcaKon
(i.e.
 taxes)
or
exclusively
personal
services
(i.e.
social
services)
 –  Its
Sophis2ca2on
level
(check
next
slide)
 –  The
“channel”
used
to
access
and
use
services:
PC,
Mobile
devices,
 Television
 –  The
Back‐Offices
or
pre‐exis2ng
management
tools
for
a
service:
they
 exist
or
should
GOVERNALIA
provide
both
management
and
End
Users
 interfaces?
 Inclusive
e‐Government

  • 8. Services
SophisKcaKon
‐
1
 •  Classified
according
to
the
Interac2on
and
Adapta2on
to
End
 User
Demands
 –  LEVEL
1:
Informa2ve
Services
–
no
interacKon,
public
content
almost
 always
staKc.
Citzens
are
passive
receivers
of
these
services.
Example:
 Contact
InformaKon
with
a
Local
Public
AdministraKon.
 –  LEVEL
2:
Unidirec2onal
Services
–
low
interacKon,
allowing
access
to
 iniKal
procedure
of
a
service.
They
do
not
fit
any
CiKzen
demand.
 Example:
downloading
a
form
for
paying
a
local
tax.
 –  LEVEL
3:
Bi‐direc2onal
Services
–
medium
interacKon,
allow
starKng
 and
driving
part
of
service
procedures.
SomeKmes
they
require
 CiKzenship
authenKcaKon.
They
fit
parKally
ciKzenship
needs.
 Example:
filling
in
on‐line
forms
to
trammit
services,
but
the
process
 ends
when
going
phisically
to
a
public
facility.
 Inclusive
e‐Government

  • 9. Services
SophisKcaKon
‐
2
 •  Classified
according
to
the
Interac2on
and
Adapta2on
to
End
 User
Demands
 –  LEVEL
4:
Transac2onal
Services
–
high
interacKon,
allow
to
drive
a
 service
in
a
fully
electronic
way,
giving
the
CiKzens
a
relevant
role
 (start,
parKcipaKng,
confirming,
closing…).
They
normally
require
 authenKcaKon.
Example:
to
ask
for,
to
fill
in
and
to
pay
electronically
a
 local
tax.
 –  LEVEL
5:
Personalised
Services
–
require
strong
authenKcaKon
as
they
 adapt
to
End
User
personal
profile
(my
taxes,
my
votaKons,
my
 personal
data).
CiKzens
play
an
absolutely
central
role
(they
start,
 suggest,
modify,
vote).
Example:
parKcipaKve
budgets.
 Inclusive
e‐Government

  • 10. Services
SophisKcaKon
‐
3
 Personalised Services Interactivity Transactional (End-User adapted Services services) (100% electronic process) Bi-directional Services (electronic forms) Unidirectional Services (forms download) Informative Services (static) Citizenship Demands Inclusive
e‐Government

  • 11. GOVERNALIA
advantages
 •  Universal
plaorm
for
generaKng,
integraKng
and
re‐using
 contents
 •  Fully
Web‐based
 –  A
Local
AdministraKon
does
not
need
to
install
hard/so_,
only
having
 Internet
access
to
create,
integrate
and
re‐use
content
in
an
 ACCESSIBLE
way
 •  PlaUorm
has
mul2‐modal
and
mul2‐channel
capabiliKes
 –  Runs
over
every
Interac0ve
TV
standard
in
the
market:
MHP
and
hbb‐ TB
(DTT),
IPTV
and
IPHN
(Nintendo
Wii,
UMPC,
Media
Centres)
 –  Runs
over
last
generaKon
mobile
devices
(Smart
Phones,
PDAs…)
 –  Integrates
with
PA
internal
management
applica0ons:
taxes,
census,
 cadastrial,
GIS…
 –  PA
creates
its
content
using
a
standard
PC
with
Internet
access:
a
 major
can
publish
a
local
decree
from
home
 Inclusive
e‐Government

  • 12. GOVERNALIA
Advantages
 •  Moderniza2on
Tool
 –  Makes
the
Legal
Observa0on
of
European
DirecKves
and
 Transposed
Laws,
and
its
transi0on
period,
easy
 •  PA
–
Ci2zen
Interac2on
Tool
that
is
 –  Effec0ve:
it
uses
the
most
natural
channel
for
every
End
User
(each
 ciKzen
selects
its
channel
=
Accessibility)
 –  Efficient:
it
reaches
massively
ciKzenship
(TV,
PC,
Mobile
devices,
 Touch
Screen
Public
Kiosks)
 –  Simple:
it
does
not
need
complex
infrastructures
(only
Internet)
 Inclusive
e‐Government

  • 13. Annex
I:
Some
Features 
 Some
examples
on
GOVERNALIA
 capabiliKes 

  • 14. Accessibility
 GOVERNALIA Technical Aids Inclusive
e‐Government

  • 15. MulK‐Channel
CapabiliKes 
 Kiosks
 PC
 TV
 Mobiles
 Inclusive
e‐Government

  • 16. Re‐Using
ExisKng
Services 
 Valladolid Local Council “on street items collection” Service and its GOVERNALIA re-use proposal Inclusive
e‐Government

  • 17. More
InformaKon
 •  IDI
EIKON
S.
L.
 –  Miguel
Alborg
 –  Valencia
Technological
Park
 –  Benjamin
Franklin
–
27

 –  46980
–
Paterna
–
Valencia
–
España
 –  Phone:
96.112.40.00
 –  E‐mail:
malborg@idieikon.com

 Inclusive
e‐Government


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