TPCH Consumer Advisory Group


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This presentation is the 2010 overview of how the district CAG is aligned with national standards for mental health, the national mental health plan and the Qld plan for mental health 2008 - 2017. It proposes to demonstrate involvement in community as a conduit link to The Prince Charles Hospital for the betterment of humanity. Presentation developed by the Prince Charles Hospital Consumer Advisory Group 2010.

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TPCH Consumer Advisory Group

  1. 1. Consumer Advisory Group (CAG) <ul><li>Sponsored by </li></ul><ul><li>Metro North Health Service District </li></ul><ul><li>Queensland Health </li></ul>The Consumer Advisory Group works together to reduce stigma in society and create an Awareness utilizing community activity as the Voice between Qld Health Services and the Community .
  2. 2. About the C onsumer A dvisory G roup <ul><li>CAG’s came about as a way to move information from Users of the Service back to the Service to include … </li></ul><ul><ul><li>The Rights of people to have their say </li></ul></ul><ul><ul><li>To improve the Service through our valued Experiences </li></ul></ul><ul><ul><li>By Influencing Local, State & Federal Government </li></ul></ul><ul><ul><li>Feeding information into the Mental Health Service to Improve partnerships with </li></ul></ul><ul><ul><ul><li>Local Community Services, Non-Government Orgs, Agencies, Support Services </li></ul></ul></ul><ul><li>The Prince Charles Hospital Consumer Advisory Group (CAG) was established in 1995 & re-formed in 2008. </li></ul><ul><li>The CAG has an educational aspect that nurtures learning and embraces the continuum of change as a demonstrated role model to the Service </li></ul><ul><li>Our CAG have formed a Terms of Reference which supports our Meeting structure and how we agree on our Rightful terms to engage with the Service framed around The National Standards for Mental Health Services Standard 3. </li></ul>
  3. 3. Reporting Relationships <ul><li>The CAG has a direct method of reporting to the Executive Director, Service Director and Clinical Director role modelling … </li></ul><ul><ul><li>Structure (yes we are serious) </li></ul></ul><ul><ul><li>Transparency – We like to be clear </li></ul></ul><ul><ul><li>Efficiency – We like to be organized to support evidence for change </li></ul></ul><ul><ul><li>Purpose – to support our Vision </li></ul></ul><ul><li>The way we Communicate … </li></ul><ul><ul><li>Minutes, Agendas, Reports </li></ul></ul><ul><ul><li>Face-to-Face communication with Executive Management as required </li></ul></ul><ul><ul><li>Other issues that may occur and require negotiation are confidentially raised with Executive. </li></ul></ul><ul><li>The CAG have a successful ongoing relationship with the Prince Charles Hospital Service and we urge Everyone ( living within the District ) to engage with our Members or directly with the Chairperson. </li></ul><ul><li>Conflict of Interest is embraced as an opportunity to influence behaviours and introduce supportive methods to support change in the clinical environment. </li></ul>
  4. 4. Comm Unity Involve ment provides <ul><ul><li>Participation for Consumers & Carers and their families! </li></ul></ul><ul><ul><li>Sharing of Resources and Information to those that need it! </li></ul></ul><ul><ul><li>Reduces stigma attached to Mental Health  </li></ul></ul><ul><ul><li>Demonstrates & Enhances relationships between primary services-non-government-organizations-self-help groups-community groups and schools. </li></ul></ul><ul><ul><li>An Awareness of preventative care through self-development options to ease stress in life! </li></ul></ul><ul><ul><li>Encourages physical activity. </li></ul></ul><ul><ul><li>Fun, Useful ways of connecting together </li></ul></ul><ul><ul><li>Making decisions together! </li></ul></ul>
  5. 5. Achieve ments <ul><li>Terms of Reference developed by the Group - 2008 </li></ul><ul><li>In 2009 a successful Family Fun Day was the initiative of the Group. </li></ul><ul><li>This day provided around 700 visitors who engaged in; </li></ul><ul><ul><li>Community Support Service - Complementary Therapies </li></ul></ul><ul><ul><li>Rehabilitative Support Stalls – Craft Activities </li></ul></ul><ul><ul><li>Employment Programs – Information Stalls </li></ul></ul><ul><ul><li>Free Entertainment – Food and Fun </li></ul></ul><ul><li>Facilitating Consumer Perceptions of Care Surveys </li></ul><ul><li>Training for Staff Selection panels - 2010 </li></ul><ul><li>Members involved in DVD for MH Tribunal - 2010 </li></ul><ul><li>Members feature in the Recovery Journeys DVD - 2010 </li></ul><ul><li>Christmas gifts for ALL patients on the ward 2009 - 2010 </li></ul><ul><li>CAG participated in the ‘21 st Century Deliberation’ conducted by Curtain University </li></ul><ul><li>Participation into Paper for the Diversity in Health Conference – Melbourne 2010 </li></ul><ul><li>Monthly Newsletter Mailing List – 29 Subscribers </li></ul>
  6. 6. Meetings <ul><li>Our Meetings are held on the 3 rd Thursday in every month. </li></ul><ul><li>Training / Workshop / Guest Speakers commences at 10am – 11am </li></ul><ul><li>Formal Meeting start at 11am – 1pm. </li></ul>
  7. 7. The Mes sage <ul><li>To encourage Patients as Consumers, Carers & Interested Individuals to exercise their Voice; this actively promotes confidence in the Service and stamps out TOKENISM. </li></ul><ul><li>Staff Members and Employees are encouraged to contact the Consumer Advisory Group should they wish to make a difference by contribution to Mental Health Services through our Group. </li></ul><ul><li>Contact Us </li></ul><ul><li>[email_address] – easy to remember! </li></ul><ul><ul><li>The Prince Charles Hospital Consumer Advisory Group </li></ul></ul><ul><ul><li>The Chairperson </li></ul></ul><ul><ul><li>Consumer/Carer Services – The Mental Health Unit </li></ul></ul><ul><ul><li>The Prince Charles Hospital </li></ul></ul><ul><ul><li>CHERMSIDE QLD 4043 </li></ul></ul>
  8. 8. Community Activities