White Paper - Enterprise Mashups in Government

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Government departments and regional authorities around the world are under pressure to achieve the improbable; of delivering improvements in the quality of services to citizens while finding sizeable …

Government departments and regional authorities around the world are under pressure to achieve the improbable; of delivering improvements in the quality of services to citizens while finding sizeable cashable efficiency savings. The IT function is in the front-line of achieving both of these desired outcomes. With advances in enterprise mashups, new opportunities exist in Government IT today for dramatic cost reductions and growth innovation fuelled by online data capture, social networking, collaboration, process optimisation, mobility and the code free design of composite applications that federate data from across the enterprise.

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  • 1. WHITE PAPER THE GAME CHANGING ROLE OFENTERPRISE MASHUPS IN GOVERNMENT NOVEMBER 2009 IAN TOMLIN www.encanvas.com
  • 2. WHITE PAPER | The game changing role of Enterprise Mashups in Government Contents Overview .............................................................................................................3 Challenging times for IT in Government ........................................................3 Government IT cost reduction strategies .......................................................4 Government IT growth innovation drivers .....................................................5 Silos - the business problem that spawned mashups ..................................6 Curiosity and the corporals ..............................................................................7 The long-tail of applications demand.............................................................8 Situational applications.....................................................................................9 Enter the ‘mashup’.............................................................................................9 More of a genre that a single technology................................................... 11 Contributing technologies to the mashup world ....................................... 12 Government use cases for enterprise mashups ......................................... 13 Encanvas – an example of how enterprise mashups work........................ 19 Lessons learned............................................................................................... 21 Conclusion ....................................................................................................... 22 Contact details ................................................................................................ 23© 2009 Encanvas Inc. 2
  • 3. WHITE PAPER | The game changing role of Enterprise Mashups in Government Overview Government departments and regional authorities around the world are under pressure to achieve the improbable; of delivering improvements in the quality of services to citizens while finding sizeable cashable efficiency savings. The IT function is in the front- line of achieving both of these desired outcomes. With advances in enterprise mashups, new opportunities exist in Government IT today for dramatic cost reductions and growth innovation fuelled by online data capture, social networking, collaboration, process optimisation, mobility and the code free design of composite applications that federate data from across the enterprise. Challenging times for IT in Government Government administration covers many different discipline areas and inevitably this brings complexity to IT systems. District and regional bodies will It’s not uncommon for typically have more than 16 separate departmental functions with each governmental organisations function commonly requiring its own portfolio of applications to support to operate more than 100 operations. It’s not uncommon for governmental organisations to have more different software vendor than 100 different software vendor relationships. Even then, departments will relationships... demand a collection of home-made systems be developed to fill gaps where shrink-wrapped solutions are oversized, don’t fit or underperform. But the pressures on applications delivery don’t stop there; a general drive towards open ‘e-Government’, cross agency working and the formation of demographic or function-specific shared service centres has created new pressures for IT teams to provide applications to harvest data across departments and beyond their firewalls.© 2009 Encanvas Inc. 3
  • 4. WHITE PAPER | The game changing role of Enterprise Mashups in Government Leaders of many government departments and regional government authorities have come to realize that it’s simply not affordable to build, procure or manage the broad complexity of IT systems needed to support all of mechanics of Government. This has led to an increase in outsourcing with technology centric outsourcing partners who now contribute systems and methods as part of their armoury of services. Unfortunately, outsourcing of IT systems and processes has caused many organisations to fragment still further to a point that it’s become difficult for senior managers to drive continuous improvement because they no longer own IT systems or human resources that service their business processes. Systems virtualisation, After a decade of IT investments, and now with tighter budgets, many harmonisation and governmental IT leaders are faced with the challenge of having to squeeze still integration continue to be more from systems investments they’ve already made. Systems virtualisation, the key watch words for Government IT in 2010. And harmonisation and integration continue to be the key watch words for 2010. yet there is an undercurrent And yet there’s an undercurrent of pressure from political leaders for IT to do of pressure from political more to show accountability of spending to citizens and somehow address the leaders for IT to do more to gap that exists between organisational transformational needs and IT’s show accountability to capability to deliver. And spending on IT is not favored by citizens. Whilst they citizens on budget spending want to enjoy the benefits of more streamlined online processes, better and to somehow address the gap that exists between customer service and lower taxes, they would much rather see money going organisational into jobs, school books, dinner ladies and ‘front-line services’. New pressures transformational needs and for cashable efficiency come at a time when many government IT leaders are IT’s capability to deliver. experiencing staff skills shortages and spiralling costs for expert developers; particularly those with good communications skills and an ability to manage business transformation projects. Government IT cost reduction strategies Various cost reduction strategies are being adopted by government IT leaders to achieve budgetary savings whilst improving the quality of IT services to citizens and information consumers. These include: 1. Reducing the number of IT FTEs IT leaders are experimenting with agile tools to develop business applications as they need them without requiring large numbers of IT specialists or a complex portfolio of development tools. 2. Displacing departmental and function specific software applications IT teams are seeking to progressively displace and harmonise IT systems to create integrated and affordable, enterprise information system. Business Process Management (BPM) software technologies and composite applications are key to this process owing to their ability to form workflows that cascade across departmental boundaries resulting in productivity and data capture benefits as well as greater transparency.© 2009 Encanvas Inc. 4
  • 5. WHITE PAPER | The game changing role of Enterprise Mashups in Government 3. Giving citizens, staff and partners the ability to serve themselves A substantial amount of data entry, re-keying and re-purposing of content still occurs in governmental organisations. By automating the capture of data online, or by entering data at an early stage in an information flow, substantial costs can be removed. 4. Outsourcing and cross-sourcing Organisational leaders are keen to see the supply and operation of IT systems enveloped into business process outsourcing contracts to remove the IT overheads on their own operations. In addition, government agencies are keen to balance their peaks and troughs of demand for IT skills by calling on the resources of IT specialist contracting agencies (an approach sometimes called ‘cross-sourcing’) able to provide IT competencies at a moment’s notice; often serving demand through overseas outsourcing centres. 5. Adopting alternative strategies for sourcing software applications Governments are pressing for alternative procurement strategies to serve software application demands. For example, the UK Government expects that a significant part of the £35bn of efficiencies required from the public sector in the next few years will come from the back office and the rationalisation of IT made possible by the adoption of more appropriate software technologies. There is perhaps good reason why central government believes more can be done to cut software costs given the UK government spends in excess of £410 million on software each year (source IT Trends 2008/09). Government IT growth innovation drivers Against a backdrop of shrinking budgets, IT leaders are challenged to invest more time in innovation growth initiatives driven by: 1. Citizen inclusion and satisfaction supported by accountability and transparency With a pressure on government finance, how money is spent has become more of a political issue. This pressure is driving demand across government for more accountability for spending and greater transparency of processes. 2. Information consumerism and the always online society A focus towards e-Government continues as governments seek to strengthen participation and citizen confidence in democratic decision-making. There is an expectation that governments will improve tools for effective public debate and participation in democratic decision-making which in today’s world means online collaboration and engagement. 3. Green IT Governments around the world are stepping up to the challenge to meeting strict green performance targets aiming to reduce overall emissions to at least 20% below 1990 levels by 2020. IT is seen to play a crucial role in enabling© 2009 Encanvas Inc. 5
  • 6. WHITE PAPER | The game changing role of Enterprise Mashups in Government remote working (to reduce commuter impact), cut paper consumption, reduce power usage (by virtualisation) and contribute to the improvement of business processes. 4. Compliance Compliance continues to be a driver for organisational change that places a heavy burden on IT resources. Transparency of accounting and reporting practices, more robust data protection and security - these are just some of the major compliance areas that government departments and agencies are having to content with. 5. Shared Services Partly driven by a desire to reduce the number of governance tiers and also by a necessity to cut costs, the wheels of government are turning to shared service centres to manage common core functions. This can mean a sudden and dramatic need for harmonisation across systems and transformation of processes to support consolidation of functions to a single geographic location. This is evidenced by the rampant growth of IT service revenue from shared services projects from a mere $2.9 billion in 2007 to an anticipated $9.3 billion in 2012. While these strategies are being implemented, government IT leaders continue to tackle the bigger burden on IT operational excellence – the continued existence of data silos. Silos - the business problem that spawned mashups For decades, management thinking has been driven by a vision of operational For decades, management thinking has been driven by a excellence focused towards the mechanization of processes. Departmental vision of operational managers have driven through innovations in their operational disciplines, and excellence focused towards IT systems have formed around them, but in doing so Chinese walls have built mechanization of processes. between silos that hinder cooperation, knowledge sharing and corporate thinking. Following the law of unintended consequences, over time, organisations inadvertently encourage departments to ‘silo’ by installing incentives that promote achievement of department outcomes over organisational goals. They let departments form their own management structures, information technology systems and operating procedures. Dr. Eli Goldratt’s Theory of Constraints is well known to organisational consultants. It states that the core constraint of virtually every organisation is that organisations are structured, measured and managed in parts, rather than as a whole. This behavior results in lower-than-expected performance with constraints; constantly shifting from one place to another and chronic conflicts between people representing different parts of the organisation. The ‘chicken and egg’ consequence of operational silo cultures is that corporate information assets become hidden within the fragmented systems of departments making content difficult, if not impossible, to harvest. IT systems grow organically around departmental (silo) needs.© 2009 Encanvas Inc. 6
  • 7. WHITE PAPER | The game changing role of Enterprise Mashups in Government A survey of 163 companies that had implemented enterprise resource planning systems conducted by Accenture in the early 2000’s found that the mean number of instances (separate and distinct implementations of the same software across regions or business units) was eight, with 32% having implemented from six to more than 20 distinct instances. For workers engaged in day-to-day activities that rely only on data from within their silo of operation, this phenomenon isn’t a problem, but for people whose roles charge them with solving problems, sourcing new ideas and harvesting insights to deepen relationships with citizens and partners, such a fragmented information architecture creates sub-optimal processes and performance. Curiosity and the corporals Governmental organisations that have spent years championing the management principle that ‘operational excellence equals effective process mechanization’ have seen their middle-managers - the corporals of the enterprise – squeezed out. These curious thinkers (who at one timed would have questioned the effectiveness of processes and might even have served Demands for leadership skills unusual customer enquiries and requests by applying on-the-spot decision ‘at all levels of the enterprise’ making) have been discarded; replaced by telephone call scripts and document are at their peak. workflows. Organisational leaders are coming to recognise that their corporals play an important role in honing procedures. Furthermore, they perform an essential ...strategies to return agility role in questioning why business processes exist as they do in the first place. to the enterprise are asking new questions of the efficacy Strategies to return agility to the enterprise in the form of curious middle- of IT systems to support managers are being hampered by a shrinking talent pool. In consequence, middle-managers. leaders are asking new questions of the efficacy of IT systems needed to support this important minority of workers. Middle managers spend more than a quarter of their time searching for information necessary to their jobs, and when they do find it, it is often wrong. Source: AIMS sponsored survey, January 2007.© 2009 Encanvas Inc. 7
  • 8. WHITE PAPER | The game changing role of Enterprise Mashups in Government The long-tail of applications demand It is this important minority of ‘corporals in the enterprise’ who today are seen to carry It is this important minority of ‘corporals in the enterprise’ who today are seen the torch of innovation now to carry the torch of innovation now demanded by organisations to achieve demanded by organisations competitive advantage. In stark contrast with the majority of information workers operating in silos and happily being served by a small number of applications, this community of ‘get things done’ people feels underwhelmed by the ability of IT systems to meet their constantly changing demands for new applications. Their seemingly endless requests for software applications to serve the new business situations they encounter are today being described as the ‘long-tail of demand for software applications’. The long-tail of applications; a driver for ‘situational applications’ It necessitates a different approach to first harvesting data and secondly, The long-tail of demand for creating applications to use it better – often in ways that were never envisaged applications requires a when it was first collected. The pace of change towards cross-sector different approach to partnerships and shared services in the Government sector particularly is harvesting data and creating placing more pressure on key workers across the enterprise to find creative applications to use it better. new solutions to emerging situations. With so much content available via the Web, workers understandably expect to be able to harvest data held by their own enterprise that can help them to serve their role objectives. Yet resource constrained IT leaders find bourgeoning demands for compliance, security, system upgrades, platform support, customer support and administration consume their budget well before the opportunity for innovation can be considered. This conflict has driven the software industry to supply better ways of delivering the volume and variety of applications that workers are now demanding.© 2009 Encanvas Inc. 8
  • 9. WHITE PAPER | The game changing role of Enterprise Mashups in Government Situational applications Enterprise mashups are a relatively new concept in corporate computing. They’ve been around since the turn of the century but the application of the IBM’s Situational Application technology differs so greatly from conventional models of computing that it’s - The first attempt to taken the IT industry almost a decade to know what to call them. It was an IBM describe an Enterprise paper titled “Changing the corporate IT development model: Tapping the Mashup. power of grassroots computing” (co-authored by Luba Cherbakov, Andy Bravery, Brian D. Goodman, Aroop Pandya and John Baggett) published in the IBM SYSTEMS JOURNAL in 2007 that first introduced the concept of situational applications. Their definition suggesting a new breed of application that:  Is commonly developed by non professional programmers in an iterative and collaborative way.  That shortens the traditional development process of edit, compile, test, and run. The ‘mashup’ arrived, not as a  Is seldom developed from scratch but rather is assembled from robust technology with a existing building blocks. bold future in the world of business, but as a play-thing  Is often used by a relatively small number of users (less than 50, for the computing hobbyist according to a 2005 IBM-sponsored market research study on the with some creative time to growing popularity of such applications). kill. IBM’s take on the impact of such applications was that developers could expect to improve productivity and functionality from their situational applications while greatly shortening the time between the identification of a need to using a productive application that fills it. Enter the ‘mashup’ While in businesses around the globe situational applications were being created in back-rooms using a blend of (some) purpose-built and (others) home-made technology, in the early 2000’s, industry visibility of this mini- revolution in enterprise computing was subterranean. Meanwhile, out in consumer land, new tools like Yahoo! Pipes and Microsoft Popfly were emerging that were much more visible and programming hobbyists were finding – with just basic scripting skills - they could create some quite creative new ways to re-use accessible information services like Googlemaps and RSS feeds to exploit existing information assets. The ‘mashup’ had arrived, not as a robust technology with a bold future in the world of business, but as a play- thing for the computing hobbyist with some creative time to kill. Meanwhile, the great and the good of the computing industry sat wistfully and contemplated whether there was an enterprise computing context to these new toys,© 2009 Encanvas Inc. 9
  • 10. WHITE PAPER | The game changing role of Enterprise Mashups in Government What is a mashup? Mashup - A composite application that consumes A ‘mashup’ is composite application that consumes ready-made building block ready-made building block components and information services to produce a new outcome. components and information services to produce a new There are three main elements of ‘mashing’: outcome. 1. Harvesting the data from different sources (with data often held in different formats such as a database table, RSS feed, XML, CSV, document format etc.). Sometimes these are called specifically ‘data mashups’. 2. Creating new applications that enable ‘information consumers’ (the modern term for Users) to exploit the information services they want to use and make sense of what they’re seeing. 3. Sharing and re-using authored mashup applications Not all mashup applications products support all three elements described above. Mashups software enables non technical authors to serve-themselves with applications that consume information services from data stores within the enterprise and reach out to additional sources beyond the enterprise. The Geo-spatial intelligence has net impact is to generate new perspectives of aging data. Geo-spatial proven to be the single most popular use of mashups. intelligence – i.e. the ability to bring a location perspective to data assets by displaying data records as ‘pins’ on maps – has proven to be the single most popular use of mashups. Products like Encanvas employ their own mapping technologies to enable designers to create their own unique mapping applications where both the maps and pins are customizable. It’s also common for mashup applications to provide data visualization and dashboarding features – like meters and charts – to enable users to analyze the applications data they’ve mashed. The simplest illustration of a mashup architecture© 2009 Encanvas Inc. 10
  • 11. WHITE PAPER | The game changing role of Enterprise Mashups in Government More of a genre that a single technology Explore different mashup software products and it becomes abundantly clear that the term ‘mashup’ is used to describe a genre of technology rather than a specific architecture or set of processes. Some of the products intended for business use like Kapow focus on the aggregation and formation of new information services – making data and content more consumable – while other products like JackBe look something more like middleware designed for Gen-Y and presume users have scripting skills. Explore the topic still further and one encounters applications that create an internal market-place for re- usable mashups like IBM Mashup Centre. The mashup life-cycle Where Encanvas differs is in its ability to offer the security credentials and scalability needed to meet enterprise computing requirements and support the full lifecycle of mashing which requires some explanation. It goes something like this: 1. New business situations demand fresh insight that requires the re-use of existing knowledge - perhaps enriched with third party content to be useful. 2. Mashup applications create new federated views of data from across and beyond the corporate boundary. 3. Having created these new insights, the usefulness of the composed mashup application may run its course but often, successive developments of the software application may be needed to discharge the business requirement. 4. While some of these applications will be consumed by enterprise systems architectures (i.e. Re-drafted or re-designed using Enterprise Portal Suites and Business Process Management toolsets) others will remain as important cogs in the enterprise machine for years to come. Encanvas enables mashups to become core enterprise applications without having to re-build user interfaces and processes in what might previously have been considered ‘more robust’ enterprise computing technology. While other mashup products use third party components and can only go so far to meet business needs, Encanvas supports complex functionality like maps and business intelligence with its own building blocks called ‘Middle-Apps’ which means that designers can address applications complexity without having to step outside of the Encanvas platform.© 2009 Encanvas Inc. 11
  • 12. WHITE PAPER | The game changing role of Enterprise Mashups in Government Contributing technologies to the mashup world A collection of innovations has made this step-change in computing possible and we summarize some of the more influential contributors here. XML XML (Extensible Markup Language) enables data about data to be included in “The Encanvas enterprise mashup platform employs a file necessary for encoding content electronically. XML-based files enable XML-based files to describe machine to machine transfer of information and also facilitate process step to applications to deployment process step transfer. The Encanvas enterprise mashup platform uses XML- servers”. based files to describe software applications to its deployment platform, carrying a series of ‘blocks’ of code in a single container so they can be interpreted, transformed and loaded to the ‘consuming’ web portal server. Web portals have since their inception been constrained by the limits of HTML. As any component of a web page changes, the entire page of data is refreshed requiring large volumes of data to be republished. The consequence of this is that web pages have traditionally been inferior in their user interfacing and presentation of content when compared to desktop embedded applications. But AJAX changes this. AJAX, which stands for ‘Asynchronous JavaScript plus XML’, is a group of interrelated web development techniques that enables components of a web page to be refreshed asynchronously without requiring the entire page to be updated. This innovation has allowed design tools to offer richer interfaces with higher refresh performance and much greater uniformity across browsers. Microsoft® operating systems Microsoft® operating The unparalleled influence of Microsoft Corporation® in the computer industry systems touch 80% of computer users around the has served to create a defacto standard platform for applications development world. that touches the majority (over 80%) of users around the world. Innovations by Microsoft® in Internet services and operating systems has put within reach for software companies the ability to develop mashups that large communities of users can instantly access securely. Services oriented computing and data mashups Services-Oriented Until the last decade it hasn’t been possible to acquire data from disparate Architecture - removes the sources and ‘mash’ it together so it could be re-used for different reasons. necessity to repeatedly build Instead of having to create custom connections (and many of them) to core custom data connections to data repositories, a services-oriented architecture describes an approach where core back-office systems web services are created to uniformly take data from one system and post it in a way that it can be consumed by applications created using point-and-click ‘mashup’ design tools. The market for SOA software and services is expected to reach $17.7 billion by 2011. Market growth comes because SOA enables the flexible IT architecture needed by organisations to respond to information consumerism.© 2009 Encanvas Inc. 12
  • 13. WHITE PAPER | The game changing role of Enterprise Mashups in Government Mobile communications According to the UN, there are over 4 billion mobile subscriptions; on average 60 mobile phone subscriptions to every 100 people in the world. The rise and The mobile phone has rise of mobile technologies is giving more people around the world access to become the world’s most successful computing always on Internet. The mobile phone has become the world’s most successful platform.... computing platform and promises to continue to have a major role in the future. Access to the Internet brings with it the potential for millions of people to become part of digital social networks and become the consumers of applications created using mashup software that doesn’t require any client- side installation. Social networking 150 million people around the world are now actively using Facebook and almost half of them are on the site every day: serving 300 million unique experiences with people spending 8 billion minutes a day socializing online and sharing over 2 billion pieces of content. Social networking has moved on from being a popular pastime and is now seen as a vehicle to grow social capital, expose personal opportunities for advancement, increase the usefulness of collaboration and drive business results. Social networking is no longer just social. Business organisations are exploring how social networks can realize the potential of people, reach out to new prospects and deepen relationship ties with customers and suppliers. It is the Social Operating System that supports these activities that is progressively driving demand for massively scaling portal architectures. Government use cases for enterprise mashups The broad role of Enterprise mashup software is to respond to ‘new situations’ – the long-tail of demand for software applications – and to meet the demand of curious middle-managers who want to serve themselves with new ways to use and consume information. Whilst the technology has relevance to most industries, the information-centricity of Government IT makes mashups particularly relevant to the sector. Some of the key areas of use are described here. Data capture and forms Government departments and agencies receive thousands of applications and citizens documents on paper, but with online forms, data is entered directly into databases. The impact on online forms filling can be dramatic as organisations move from pure paper to pure electronic process, freeing agents time.© 2009 Encanvas Inc. 13
  • 14. WHITE PAPER | The game changing role of Enterprise Mashups in Government Mapping mashups Enterprise mashups make Producing enterprise mashups that capture, analyze and present data in its geo-spatial intelligence geo-spatial context can benefit applications used for coordinating community accessible to the entire engagement, service management and regional development. Being able to enterprise. visualize data on maps makes it much easier for planners and strategists to appreciate location-based qualities that remain hidden in large data-sets presented in spreadsheets and tables. Mashups make geo-spatial intelligence accessible to the entire enterprise without having to employ dedicated personnel to create and manage spatial data assets. Examples of map mashups include location-based customer service enquiry management, routes to school planning, school catchment area arbitration, traffic and streetworks management, assets management, voting analysis and political representative identification (when citizens want to be advised on who their representatives are). Inter-government agency collaboration Enterprise mashups enable government departments to extend processes and people networks securely beyond their firewalls to aid inter-agency collaboration without fear of data breaches. Communications and public relations mashups PR and communications departments can use mashups to bring together data sets from across the enterprise – and source additional data from the Web – to evidence proof points and provide richer insights into the basis of decisions.© 2009 Encanvas Inc. 14
  • 15. WHITE PAPER | The game changing role of Enterprise Mashups in Government Internal marketing and communications For management teams, communicating progress on improvement programmes is vital to keep staff enthused and engaged, but without business social networking tools this has proved difficult. Mashups provide the ideal platform for creating engaging internal bulletin boards, voting systems and news messaging. Mobile mashups Accessibility to the Internet provided by cell phones presents new opportunities for client self-service applications and remote access to portal sites. Enterprise mashups are well suited to the mobile market because they satisfy the common requirement of mobile applications to source content from disparate systems and populate new data tables without demanding new ‘specialist’ software purely for the creation and management of mobile applications that creates a new silo in enterprise architecture. For citizens who do not own a computer or have access to broadband, the mobile phone becomes a powerful portal to government services on the Web. Governments around the world are experimenting with the role of mobile phone applications for citizen engagement. Mashup applications examples include solutions for simplified payment processing, online voting, gathering opinions and information services such as travel information and weather Mobile phone mashup warnings. Mobile phone mashup applications are also proving effective in applications are proving making processes more efficient by bringing location-based data capture and effective in making processes more efficient. point-of-need access to core systems data. Related mashup applications include location-based data capture (surveys, onsite housing maintenance, smart metering), and sometimes include geo-data and photographic records (graffiti management, congestion and incident reporting).© 2009 Encanvas Inc. 15
  • 16. WHITE PAPER | The game changing role of Enterprise Mashups in Government Really adaptive business intelligence Enterprise mashups introduce Whilst traditional enterprise business intelligence tools have proved expensive a new dynamic to business to buy and difficult to change without IT skills, enterprise mashups are easy to intelligence in Government. setup and deploy, responding to new situations as they arise. Through their ability to acquire data from departmental silos and the Web they provide wider access to insights. Examples include solutions for partnership performance management, shared service centre performance reporting and citizen insights analysis. Citizen self-service mashups It’s expected in the near future that Governments will enable citizens to serve- themselves with tools to mashup the information services they’re interested in. Political representatives and advocates can also be expected to mashup Government sourced information services to provide more tailored and relevant content for citizen panels and interest groups. Already, there are moves in the United States to make more content available online (see Data.gov). Emergency event and crisis management In situations where an instant view of a new situation is required such as pandemics, homeland defence or release of hazardous chemicals – mashups deliver instant insights and warnings to citizens across a region – particularly when they include live communications tools like Encanvas Squork and Google Wave.© 2009 Encanvas Inc. 16
  • 17. WHITE PAPER | The game changing role of Enterprise Mashups in Government Information bridging (internal) Many mashup applications Mashup applications can bring value by re-using content held within data silos re-use content held within data silos across the across the enterprise enabling managers and leaders to access the insights enterprise. they need to make better resource management and planning decisions. Examples might include news ways of analyzing and interpreting regional economic metrics (such as new businesses started, businesses closing) by comparing regional statistics with the national picture. Examples of information bridging mashups in Government Flexible Working Performance Regional Management Planning Citizen Risk Government Engagement & Management Mashups Voting Traffic Online Forms Information and CRM Management Schools Planning & Routes to School Information bridging - Information bridging (external) Some of the most useful Some of the most valuable insights come through comparison of data sourced insights come through from third party providers. For example, data sourced from weather data comparison of data sourced organisations like the Met Office can be used to determine impact of traffic from third party providers flows at particular times in the calendar. Building and supporting communities Mashups serve a major role in creating operating environments that nurture and support social relationship development within and beyond the enterprise.© 2009 Encanvas Inc. 17
  • 18. WHITE PAPER | The game changing role of Enterprise Mashups in Government The diagram below illustrates some of the more common use case areas: The collaborative landscape in the Government sector is constantly changing Employee Portals Mobility and point of use data capture Citizen Inclusion Citizens and Democratic Government Engagement Public Website and Social E-Government Other Networking self-service agencies Shared Service Portals Special Interest Portals ‘Every Child Benchmarking Portals Matters’ Partnership Portals Insights Employee Portals Building collaboration and collective intelligence across the enterprise Citizen inclusion and democratic engagement Better ways of engaging with citizens E-Government Making more governmental services available online Shared Service Portals Embedding shared service centre performance into operational management Benchmarking portals Enabling organisations and departments to assess their effectiveness by comparing performance data with peers Partnership Portals Extending networks and processes beyond firewalls to support partnership working Mobility and point-of-use data capture Supporting mobility applications for point-of-use interaction with core systems Public Website and Social Networking Engineering rich internet applications for public accessibility to information and social networks Special Interest Portals ‘Every Child Matters’ Responding to joined-up government collaborative projects© 2009 Encanvas Inc. 18
  • 19. WHITE PAPER | The game changing role of Enterprise Mashups in Government Encanvas – an example of how enterprise mashups work Encanvas is one of the most sophisticated enterprise mashup platforms available today and serves as an example of how mashups work in a business context. The system uses a three step process to publish mashups: Step 1. An XML-based integrated application describer file is created. Encanvas Create design studio is the desktop point-and-click application used to create ‘canvases’ (Encanvas’s XML-based describer file format). The canvas is authored using four closely coupled design layers. The first layer is the Design layer where the application UI is created using point-and-click tools and pre- built application components (called design elements). Then logic links are formed between onscreen components using drag-and-drop functionality of the Linking layer. Data is gathered from existing sources or a new data source is created using the Data Sources layer. Finally the Properties layer is used to simplify the creation of meta-information about the canvas – who designed it, what version, help notes etc. Illustration of Encanvas Create design studio Data mashups An essential function of mashups is to humanize IT and make it possible for non technical people to author applications. Perhaps the most complex aspect of IT for most people is how to design and operate databases. Whilst mashups don’t remove the need for IT knowledge, they do significantly reduce demands placed on skills levels. For example with Encanvas, multiple sources of data can be bound together using simple drag-and-drop tools. New data structures are created by people with a lower level of computing competency. Gathering data is made easy by upload and flow automation tools that create connections to offline systems using scheduled events and data transformations.© 2009 Encanvas Inc. 19
  • 20. WHITE PAPER | The game changing role of Enterprise Mashups in Government Illustration of data mashup environment Step 2. Applications are deployed Encanvas Web Server Manager™ is the publishing component that takes the integrated applications describer file (‘canvas’) and orchestrates its publication to the Internet service platform; which in the case of Encanvas in Microsoft® IIS. Encanvas Web Server Manager™ orchestrates the publishing of applications The publishing environment removes the complexity of publishing applications to web portal spaces. It enables administrators to take complete ‘remote’ control over their cloud deployment environment without having to use a combination of administrative tools. Every aspect of site configuration (i.e. User identity and access control, integration with data sources, site presentation, settings, authentication, user groups, languages and log file management) is managed from a single administrative dashboard that doesn’t require any coding or scripting knowledge.© 2009 Encanvas Inc. 20
  • 21. WHITE PAPER | The game changing role of Enterprise Mashups in Government Deploying to the cloud Encanvas Web Server Manager may be configured to publish the web portal sites it creates to dedicated customer spaces on cloud computing platforms such as Microsoft® Azure. In such cases the process of deploying applications is fully automated. Step 3. Operation Operation of deployed applications is placed more in the hands of users and user groups through their Social Operating Systems. Emerging Social Operating Systems enable users to add their own information services and applications to secure workspaces. It is in these virtual workspace environments that many of the applications are consumed. Applications developed using Encanvas Secure&Live™ are maintained using Web Server Manager. No further software tools are required. Simple cloud publishing process for software applications Design applications Deploy to cloud using point-and- using integrated Operate remotely click tools with configuration from the desktop mashup capabilities dashboard 1 2 3 Lessons learned From its track record of major blue-chip installations of Enterprise Mashups, Encanvas identifies the following key learning lessons: Fail to plan, plan to fail Just because it’s iterative doesn’t mean you can do away with planning and basic project management principles. Garbage in, garbage out Whilst much can be done to improve and enrich data with enterprise mashups, it’s often the case that organisations are blissfully unaware of the poor quality of their data and it only takes a simple data mashup to uncover years of neglect in data quality management. Internal politics can kill mashup value-add Whilst enterprise mashups overcome many of the technology obstacles to creating composite federated applications, departmental politics can soon scupper projects. Small mindedness over ‘who owns the data’ can immediately determine the viability of projects.© 2009 Encanvas Inc. 21
  • 22. WHITE PAPER | The game changing role of Enterprise Mashups in Government Achieving quick-wins Seek out quick-win opportunities that bring rapid value back to stakeholders. If it’s a big project, compartmentalize and identify deliverables that you can roll out to meet quick-win expectations. Selecting a mashup platform that can see the game through to the end Many mashup platforms use third party technologies (such as Googlemaps) and this often means that mashup software vendors are unable to make changes necessary to deliver end-game solutions. This can lead to a reversal of development strategy half way through a project when designers realize their mashup platform is unable to fully meet the business need. Conclusion In search of deep cashable efficiency savings and agile IT, Enterprise Mashups are set to have a major role in the front-line of new innovations and are likely to transform the effectiveness of the organisations that adopt them. Leveraging the opportunities made possible by Enterprise Mashups requires a fundamental rethink of enterprise information management strategy, where a services oriented approach is the first step on a new journey. While it’s easy to see Enterprise Mashups as the latest in a long line of IT silver- bullets, successful deployments in the Government sector show that the start- point for new strategies is to evaluate the quality of existing data assets and give consideration to the human sides of enterprise behavior and the critical roles that ‘corporals and communities’ have to play in delivering organisational agility.© 2009 Encanvas Inc. 22
  • 23. WHITE PAPER | The game changing role of Enterprise Mashups in Government Contact details About the Author Previously holding a series of Sales and Marketing Management and Directorship positions in the European IT industry, in 2002 Ian Tomlin co-founded the International Management Consultancy NDMC Ltd whose portfolio of clients includes some of the world’s largest public and private sector organizations. With Nick Lawrie he co-authored ‘Agilization’, a guide to regenerating competitiveness for Western World companies. Ian Tomlin has authored several other business books and hundreds of articles on business strategy, IT and organizational design including ‘Cloud Coffee House’, a guide to the impact of cloud social networking on business and ‘Social Operating Systems’, an exploration into the next generation of enterprise computing platform. About Encanvas Encanvas® software makes the workplace work better. We bring added value to the Microsoft® enterprise platform by creating the technologies organizations need to spend less and receive more from their software investments. We’ve created the world’s first Integrated Computer-Aided-Applications-Design (CAAD) Software Platform. Our Secure&Live™ platform enables the near-real-time design, deployment and operation of applications without coding in workshop environments all made possible by a single tightly coupled architecture. It facilitates the massive scaling of portal architectures; so users can communicate, share information and their applications in real-time while operating in ‘secure spaces’ that protect systems, data, identity and intellectual property. Encanvas Inc. 2710 Thomas Avenue, Cheyenne, Wyoming 82001 USA. (Americas) +1 201 777 3398 (Europe) +44 1865 596151 www.encanvas.com All information of whatever kind and which is contained in this documentation shall be called for the purposes of this project ‘Confidential Information’ and remains the property of Encanvas Inc. All trademarks and trade names used within this document are acknowledged as belonging to their respective owners.© 2009 Encanvas Inc. 23