MATI 2009 Conference: QA Tips and Tricks

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    MATI 2009 Conference: QA Tips and Tricks - Presentation Transcript

    1. 2009 MATI Annual Conference (CC) Creative Commons. Some Rights Reserved September 12, 2009
    2. 2009 MATI Annual Conference 2009 MATI Annual Conference Dierk Seeburg IcoText 2 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    3. 2009 MATI Annual Conference Quality Assurance in the Translation Industry: Tips and Tricks Dierk Seeburg IcoText (Presentation available at icotext.com in a few days) (CC) Creative Commons. Some Rights Reserved September 12, 2009
    4. 2009 MATI Annual Conference 4 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    5. 2009 MATI Annual Conference Dierk Seeburg IcoText 5 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    6. 2009 MATI Annual Conference Marburg 6 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    7. 2009 MATI Annual Conference Dierk Seeburg IcoText 7 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    8. 2009 MATI Annual Conference Dierk Seeburg IcoText 8 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    9. 2009 MATI Annual Conference Phoenix 9 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    10. 2009 MATI Annual Conference Dierk Seeburg IcoText 10 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    11. 2009 MATI Annual Conference Dierk Seeburg IcoText 11 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    12. 2009 MATI Annual Conference 12 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    13. 2009 MATI Annual Conference Intro 13 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    14. 2009 MATI Annual Conference Why talk about Quality? • weak economy • do more with less • crowded global market • stiff competition • mostly lip service • tools can help • standards can help 14 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    15. 2009 MATI Annual Conference •What: how well fnished product works •Why: feature to distinguish self •Who: T9n requester, provider •Where: affects cost •When: manage time limits •How: use process, SMART project goals •How much: measure expectations, goals 15 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    16. 2009 MATI Annual Conference Quality Q = f(R*C*T) 16 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    17. 2009 MATI Annual Conference Quality C R Q T 17 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    18. 2009 MATI Annual Conference Resources = People Tools Information 18 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    19. 2009 MATI Annual Conference Preparation: General 19 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    20. 2009 MATI Annual Conference Focus 20 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    21. 2009 MATI Annual Conference Receptiveness 21 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    22. 2009 MATI Annual Conference Reading 22 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    23. 2009 MATI Annual Conference Writing 23 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    24. 2009 MATI Annual Conference Intuition 24 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    25. 2009 MATI Annual Conference Awareness 25 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    26. 2009 MATI Annual Conference Familiarity 26 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    27. 2009 MATI Annual Conference Understanding 27 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    28. 2009 MATI Annual Conference Preparation: Specifc 28 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    29. 2009 MATI Annual Conference Survey due dates for translation 29 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    30. 2009 MATI Annual Conference Check for previous translations 30 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    31. 2009 MATI Annual Conference Use all applicable reference materials 31 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    32. 2009 MATI Annual Conference Online and offine sources 32 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    33. 2009 MATI Annual Conference Translation management 33 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    34. 2009 MATI Annual Conference •coordinate graphics translations •account for character expansion •be aware of double-byte issues 34 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    35. 2009 MATI Annual Conference Perform update checks 35 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    36. 2009 MATI Annual Conference Translation 36 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    37. 2009 MATI Annual Conference Use CAT tools •increase consistency •partially or even entirely reuse previously translated content •eliminate translating the same phrases over again •increase translation memory •improve quality 37 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    38. 2009 MATI Annual Conference Ask for instructions 38 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    39. 2009 MATI Annual Conference Understanding the source text Before starting translation •Do you understand the topic at hand, context, imagery, puns, metaphors, similes, etc.? •Does the source sentence make sense to you? •Does a translation of the source sentence make sense to you? •Does a back-translation of the translation into the source language make sense to you? 39 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    40. 2009 MATI Annual Conference Read and check for errors, inconsistencies, ambiguities in source text 40 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    41. 2009 MATI Annual Conference Maintain error log where/when appropriate 41 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    42. 2009 MATI Annual Conference Research the intended audience 42 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    43. 2009 MATI Annual Conference Consult with co-translators of the same and other languages 43 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    44. 2009 MATI Annual Conference Internationalize before localizing 44 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    45. 2009 MATI Annual Conference Especially in marketing: don't translate - transcreate 45 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    46. 2009 MATI Annual Conference Two-Phase Approach •phase 1: rough translation •phase 2: fne tuning 46 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    47. 2009 MATI Annual Conference If it cannot be translated, transpose 47 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    48. 2009 MATI Annual Conference In case of disagreements between team members, majority rules 48 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    49. 2009 MATI Annual Conference In case of inconsistencies in the source language, consult with the source code maintainer to resolve the issue. 49 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    50. 2009 MATI Annual Conference Don't translate trade names 50 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    51. 2009 MATI Annual Conference Graphics: check for size, style, color 51 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    52. 2009 MATI Annual Conference Links: do not include anything else but the link text in the visible link 52 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    53. 2009 MATI Annual Conference Spreadsheets 53 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    54. 2009 MATI Annual Conference In HTML, XML and CAT Tool: Use Unicode representation for special characters, accents, etc., e.g., ó, but use accented characters in Word fles, e-mails, e.g., ó. 54 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    55. 2009 MATI Annual Conference Check your spelling •L'Académie française •La Real Academia Española •das Institut für deutsche Sprache/der Rat für deutsche Rechtschreibung •the Japanese Ministry of Cultural Affairs/the Japanese Electric Dictionary •etc. 55 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    56. 2009 MATI Annual Conference Localization 56 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    57. 2009 MATI Annual Conference Date 57 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    58. 2009 MATI Annual Conference Time 58 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    59. 2009 MATI Annual Conference Currency 59 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    60. 2009 MATI Annual Conference Measurements 60 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    61. 2009 MATI Annual Conference Alphabetical order 61 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    62. 2009 MATI Annual Conference Geographic names 62 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    63. 2009 MATI Annual Conference Watch for false cognates 63 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    64. 2009 MATI Annual Conference Watch for false friends 64 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    65. 2009 MATI Annual Conference Check for discriminatory/offensive terminology 65 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    66. 2009 MATI Annual Conference Keep topical context 66 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    67. 2009 MATI Annual Conference Idioms & colloquialisms 67 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    68. 2009 MATI Annual Conference Avoid Anglicisms 68 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    69. 2009 MATI Annual Conference Use of linguistic patterns 69 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    70. 2009 MATI Annual Conference Transpose regionalisms 70 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    71. 2009 MATI Annual Conference Localize male and female references 71 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    72. 2009 MATI Annual Conference QA: Primary 72 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    73. 2009 MATI Annual Conference Double-check own work. 73 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    74. 2009 MATI Annual Conference Unsure: consult. 74 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    75. 2009 MATI Annual Conference Must be publishable. 75 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    76. 2009 MATI Annual Conference Abide by standards where applicable. 76 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    77. 2009 MATI Annual Conference Upload/Check into version control, if possible 77 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    78. 2009 MATI Annual Conference Use a checklist where appropriate or necessary 78 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    79. 2009 MATI Annual Conference Notify the person performing QA 79 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    80. 2009 MATI Annual Conference QA: secondary 80 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    81. 2009 MATI Annual Conference All translated materials must be reviewed 81 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    82. 2009 MATI Annual Conference Use a checklist where appropriate or necessary for fles tested, etc. 82 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    83. 2009 MATI Annual Conference •Primary QA review is performed by the translator •secondary QA review by the translator assigned to QA review •tertiary QA review is performed by the QA department 83 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    84. 2009 MATI Annual Conference In server environments, unless otherwise arranged, all reviews should by performed after all needed fles have been uploaded on a test server to replicate the production environment. 84 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    85. 2009 MATI Annual Conference Notify the secondary reviewer of the location of the test notes 85 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    86. 2009 MATI Annual Conference File-level •File format, e.g., XML •File name extension, e.g., .ppt vs. .pps •Language extension, both within e.g., _de •Correct server address and port, e.g., http://website.com:8080 •META data within fle, e.g., META description 86 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    87. 2009 MATI Annual Conference Content-level •Use stereoscopic reading, i.e., source and target text side by side •Correct understanding: check for contextual consistency •Language tags, e.g., language META tags •Completeness •No mistranslation, e.g. hotel vs. resort: back-translate the target-language text 87 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    88. 2009 MATI Annual Conference Content-level •Addition/omission, e.g., (defnite or indefnite) articles where they belong or not •Correct terminology, e.g., RevPAR •Correctness via backtranslation •Rendering, e.g., as part of a graphic, e-mail, etc. 88 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    89. 2009 MATI Annual Conference Style •Register: who is the audience, e.g., non- technical vs. technical or the German address Du (casual) vs. Sie (formal) •Freedom of translation, i.e., do not translate too literally, but preserve the actual meaning of the original, e.g.,for "we're the best hotel value anywhere" •Language vs. Country: What is acceptable in one country may be unacceptable or even insulting in another 89 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    90. 2009 MATI Annual Conference Style •Cohesion, i.e., how clauses ft together, and coherence, i.e., how underlying concepts ft together •References: contextual, implicit, explicit •Consistency, e.g., use resort once, use resort always •Unambiguity •Style, e.g., “beautifully landscaped garden” vs. “nice garden” 90 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    91. 2009 MATI Annual Conference Grammar-level •Grammar, e.g., there vs. their •Syntax, e.g., the hotel is decorated beautifully vs. the beautiful hotel is decorated •Punctuation eg forgetting commas or periods •Speling 91 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    92. 2009 MATI Annual Conference Notifcation of translator with specifc comments and suggestions •what: indicate the passage in question •why: indicate the reason for the suggestion, if needed •how: indicate how the translation may be improved •good: praise your colleague(s) for good translations! 92 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    93. 2009 MATI Annual Conference Final edit 93 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    94. 2009 MATI Annual Conference a) Incorporate comments and suggestions from reviewer. b) Resolve disputed issues. c) Perform a fnal review to ensure that all edits are complete the fnal translation sounds native, not translated d) Notify reviewer of fnal edits only after all uploads/check-ins are complete. e) Bottom line: The best translation is one which no one knows it is. 94 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    95. 2009 MATI Annual Conference Notifcation of person coordinating translation effort 95 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    96. 2009 MATI Annual Conference Strive to keep all deadlines 96 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    97. 2009 MATI Annual Conference If you remember one thing from today: Quality is Job #1 97 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    98. 2009 MATI Annual Conference Thank you 98 (CC) Creative Commons. Some Rights Reserved September 12, 2009
    99. 2009 MATI Annual Conference Q&A 99 (CC) Creative Commons. Some Rights Reserved September 12, 2009
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