Our CEO's contribution to the Service Quality Excellence conference, which took place in Dubai in March 2010. The conference's underlying theme was: Creating the ultimate service experience to capture your customers’ expectations and brand loyalty while enhancing your service quality tools and measurements to ensure that your service quality standards are met and constantly improved.
Iconsulthotels' Martin Kubler appeared in session three on day one: Forecasting customer behaviour - Bridging excellent service and customer satisfaction relationship together by knowing what your customers' needs and expectations are.
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