"Speaking Out” is Iconsulthotels CEO Martin Kubler’s monthly column about all things travel & leisure in Travel & Tourism News Middle East, the longest established travel trade publication in the Middle East.
In December 2013’s column, Martin wrote about online user experience and the often all too visible gap between offline and online customer service in the Middle East. Find out more at http://www.ttnonline.com/Article/14503/ or www.iconsulthotels.com
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