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Hospitality Maldives, Issue 27



View the entire magazine online at http://hosmal.com/

View the entire magazine online at http://hosmal.com/



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    Hospitality Maldives, Issue 27 Hospitality Maldives, Issue 27 Document Transcript

    • Publisher Beyond Hospitality Pvt. Ltd. M. Bageechaa Keneree Magu 20191 Male’ Republic of Maldives www.bynd.co.uk Managing Editor David Kotthoff MIH MHS editor@hosmal.com Advertising Hassan Hisham ads@hosmal.com Design & Layout Ahmed Ansam Hawwa Sithna info@bynd.co.uk Print Novelty Printers & Publishers Pvt. Ltd. Contributors Anantara Resorts Banyan Tree Hotels & Resorts Beach House Maldives Bert Van Walbeek Daydots The Cover Doug Kennedy Dr Rick Johnson Enda Larkin offering an unrivalled new resort experience for Hassan Haneez discerning travellers. Located on the pristine, lagoon- Jorely Mathew ringed northern Haa Alifu Atoll the 35 acre island’s Josiah Mackenzie powder-white beaches are complemented with an Jumeirah Hotels & Resorts Lina Atkinson islands are perfect for chilled out ‘Four Poster Bed’ Martin Kubler parties or private picnics, whilst the nearby Utheem Michael Saxon Island, home to a Sultan’s Palace, ensures there is a MNCCI wealth of possibility to explore the traditions and virgin Neil Salerno beauty of the Maldives. Read more on page 39… Osvaldo Torres Cruz Praveenkumar M.V. Gupta Ron Kaufman Salaam School Six Senses Resorts & Spas Soneva Fushi Starwood Hotels & Resorts Steve Curtin The Hamister Group The National Learning Institute Thomas Pickard Disclaimer No parts of this magazine or its content (photographs, articles or parts thereof, design, layout) may be reproduced without the consent of the respective owner. Beyond Hospitality Pvt. Ltd. or any of its associates cannot be held responsible for the misuse of the information and intellectual property provided in this magazine. Opinions expressed in this magazine are those of the writers and not necessarily endorsed by the publisher.
    • From The Eyes If A Hotel Butler: Guests That Attract Other Guests Service That Sticks How Can You Turn An Upset Guest Into A Fan Of Your Hotel? 130 Marketing Ideas For 2010 The Importance Of New Employee Training Management Training Getting The Best From Your Employees Do As I Say No Honey, No Money, No Guests Say The Magic Words Overcoming The ‘All They Want To Hear Is Rate’ Mentality So You’re A Hotelier On LinkedIn (Part1) So You’re A Hotelier On LinkedIn (Part1) Train Your Hotel Team To Say This, Not That What is Executive Coaching? The New Reality Of Facebook Marketing General Managers Are From Mars And Guests Are From Venus Would You Eat It? Firing Someone: The Painless Process It’s Time To Seek Advice From A Hotel Internet Specialist When.. Chef’s Tales: PR Playoffs Strategic Plans: Make Them Work Make You Staff Suggestion Scheme Make More Sense Last Words
    • I have been using LinkedIn for a year and increases steadily. I actually signed up to LinkedIn before joining any other “social media-esque” sites and it is still a site I check on an almost daily basis. As with many other social media sites, the the way you use LinkedIn, determines what you get out of it. LinkedIn is an extremely powerful tool, covers a wide variety of industries and currently has over 40 million members – that’s a lot of potential guests, suppliers, mentors, etc. So you’re an hotelier and are toying with the idea to sign up to LinkedIn or have recently joined the site but are still unsure how to use it effectively. Here are a few tips and tricks I collected over the past month that should help you to get the best out of LinkedIn – not all the points are particular to hoteliers, so non-hoteliers feel free to read on… Signing up to LinkedIn: Registering with LinkedIn is very quick and straightforward. Just go to www.linkedin. your details and off you go. depending on your privacy settings, other details will be visible to an awful lot of people, I think it makes sense to spend a couple of seconds double-checking that the information you enter is spelling mistake free and properly presented.
    • You can, of course, correct most things your connections might be interested a user receives are three buttons later, but I think it’s worth getting it right in. You can also add additional labelled “Accept”, “I don’t know this information regarding any training courses you took part in, awards you obvious, but there’s some confusion or your hotel has won or anything else in regards to the other two. Basically, wEIrDo cAPTITAlIsAtIoN, e.g. related to your professional life and, of clicking “Archive” will simply archive names or job titles written entirely in course, you can list your hobbies and the invitation without telling the CAPITALS details of memberships in professional person who invited you that you have Strange punc.tuation – surely your name organisations, clubs or societies. done so (there is no option to delete is, for example, “Albert Dumbledore” invitations or messages on LinkedIn, and not “Albert. Dumbledore.” or so archiving is the only way to get “Albert Dumbledore..” and can start making connections. There them out of your LinkedIn inbox) – Spelling mistakes in job titles – What are various ways of making connections clicking “I don’t know this user” will does being seemingly unable to spell do the same, but the person who your job title correctly say about your sent you the invitation will receive an work, I wonder? If you are using Outlook, either at work invisible “black mark” and if too many or at home, consider downloading the people click “I don’t know this user” as LinkedIn Outlook toolbar – a similar a response to your invitations, you will network - the basics: tool also exists for Lotus Notes users. temporarily lose the right to send out Once installed, these handy widgets further invitations. will tell you who in your address book When inviting other LinkedIn users to recommend having a quick read through is already a LinkedIn member and connect, it is generally good form to LinkedIn’s own “Ten Tips on Building a allow you to connect with them at the customize your invitations accordingly click of a button. You’ll also be able so that they know why you want to information. to access a variety of other useful connect with them. LinkedIn services directly from your Try and build your network strategically Don’t feel like you’ve got to do all of it at email client. – just think of it as working towards once – I suggest you start with the basics You can also import connections from achieving the optimum occupancy and focus on the following sections: your webmail or other email clients’ mix in a hotel. Start by maybe inviting address books and LinkedIn will some of your colleagues from your show you who in your address book current job or previous companies you is already registered on LinkedIn, worked for, then add some business so you can send them an invitation partners, suppliers and other people persona. Don’t necessarily upload your to connect. Be careful when “mass you are dealing with frequently – let CV picture, but make sure that the importing” and inviting people from your network evolve naturally and picture you use allows your connections your email address book – if, for don’t feel like you need to achieve the to imagine you in your professional example, you have your friend’s name world record for the highest number setting. People often compare online saved as “My old chum Brian” in your of connections in the shortest space networking to attending a real life email address book and you invite him of time. cocktail party - you wouldn’t walk into to join LinkedIn and he accepts the a cocktail party wearing pyjamas… invitation then “My old friend Brian” Current & past positions: In is what Brian will turn up as in your chronological order, list your current LinkedIn connections list until you and past positions. For the beginning, manually correct it. Occasionally, this leads to some amusingly (and some title, hotel/company name and the embarrassingly) named users being time you served for each position. I’ll added to LinkedIn users’ connection lists. Personally, I do not like inviting people related posts. en masse and I prefer to send out Education: Again in chronological individual invites, thus growing my order, list the universities and schools network slowly and steadily. This you attended. approach should also avoid too many Additional Information: Here’s your of the invited users clicking the dreaded Martin Kubler is an innovative, resourceful chance to add links to your company, “I don’t know”-button – at the bottom and enthusiastic international hospitality your own website, your blog or of every LinkedIn connection request professional with operations management indeed any other website you feel properties in Europe and the Middle East. Martin is currently working at the Bonnington Jumeirah Lakes Towers as Director of Operations. www.martinkubler.com
    • Fine-tuning your account settings: The Member Feed Visibility settings menu genuinely want to read about on your lets you do the same for your personal LinkedIn home-screen. The “Account & Settings” screen, which is network feed, which is similar to the “News Email Addresses: I recommend accessible from the top right-hand corner Feed” in Facebook, i.e. it displays network adding all your active email addresses of your LinkedIn homepage, provides a updates from actions you have performed – this will make it much easier for on LinkedIn to your connections, your network, everybody or nobody at all. you. useful: Connections Browse: You can The Twitter Settings menu option lets you decide whether you would like all your By default, all your add one or more of your Twitter accounts. connections on LinkedIn to be able to LinkedIn connections can see your LinkedIn’s Twitter integration is very well see who you are connected to or not. done and lets you decide whether you want By default, you connections will always LinkedIn users and search engines can all your tweets displayed as LinkedIn status be able to see the details of all shared connections, i.e. LinkedIn users you tagged with the #li hashtag. To keep within both are connected to. I prefer to show on or off. I do not see why you would LinkedIn’s business networking theme, I my connection list to my network – my want to switch it off completely – after prefer to only share business related tweets network is hand built and I am proud all, networking is about being visible, to be connected to a large variety of there’s Twitter proper or Facebook. different people. I am happy to act as option also allows you to decide which a facilitator and introduce people to Contact Settings: The Contact each other, so it makes sense to let want to make public and which you Settings option together with the my connections see who else I am want to keep private. other menu options available in connected to. Should you decide to activate your LinkedIn’s Settings menu, allows you Photos: Unlike Facebook, LinkedIn lets you know who has viewed your ae.linkedin.com/in/martinkubler. A LinkedIn and in what manner. In the three settings when it comes to what what type of opportunities you are traces you leave when viewing other on LinkedIn and looks better in your interested in, e.g. career opportunities, email signature or on your business business deals, etc. To get the most your full name and headline, only cards. out of LinkedIn, I suggest that you Status Visibility, Member Feed do not restrict your contact settings “Someone in the managerial function Visibility and Twitter Settings: A too much, though you may want to in the hospitality industry in the United while ago, LinkedIn introduced status Arab Emirates”), or you can decide update messages, similar to Facebook to ensure you do not receive too many not to show other users that you have or Plaxo. The Status Visibility settings emails from your LinkedIn connections menu option allows you to select who per day. will be able to see your status updates Network Updates: This submenu LinkedIn’s default setting is to only show messages. Your choices are to display lets you decide what you want to be them to your direct connections only, to your entire network (direct LinkedIn connections’ activities – you be extremely helpful; for example, it allows connections and their connections), or can adjust the settings for a variety of you to follow up with people who have to everybody. activities and only select the ones you
    • your answer is selected as “good” or “best” you gain expertise points which show up in the last few days, you might decide to add him/her to your network on LinkedIn or your winning answer. This is an excellent drop him/her a quick note to see whether way to gain visibility on LinkedIn and can there is anything of interest out there. get you noticed by other potentially useful LinkedIn users. Other things you may want to give a try: There is a lot more to LinkedIn than what I have mentioned so far. You may want to join a group, for example. LinkedIn’s Group Directory lists a seemingly endless number of different groups, from networking groups to alumni and social groups. There are a lot of very good hospitality industry related groups – I recommend HoteLIers as a good starting point; it has a lot of members and Martin Kubler is an innovative, resourceful is well moderated so spam postings are and enthusiastic international hospitality rare. LinkedIn groups are an excellent way professional with operations management - to tap into new networks or to stay in touch ties in Europe and the Middle East. Martin is with what is going on in the industry and currently working at the Bonnington Jumeirah they are also a good way to hear about job Lakes Towers as Director of Operations. vacancies. www.martinkubler.com It’s also worth checking out LinkedIn’s Answers, a depository of questions and answers spread across various categories. I have often found useful information in answers to questions from other LinkedIn users. Try and answer a couple of questions every now and again, too, but don’t just answer for the sake of answering, instead look at it as a way to “give back” to your industry and your connections. Posting a question yourself can quickly generate a good number of useful answers from within your network as well as from helpful in situations where I need a rough idea what other people think about a certain topic I’m currently working on, or when I’m stuck for ideas concerning solutions to problems I encounter at work. Don’t forget to “close” questions you asked and to rate the answers – others have spend time to supply you with, hopefully, useful answers and I think it’s only fair if you take the time to close your questions and rate the answers. Answering questions can earn you expertise – the user posting the question can select several “good” and one “best” answer from all the answers to his/her question and if