Ian Clark

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A creatively minded problem solver and enthusiastic national public libraries advocate with excellent communication and organisational skills. Confident in utilising new technologies and in exploring new ways of working, with a willingness to take risks to improve service delivery. Extensive customer services and managerial experience in both public and private sectors with a particular focus on delivering excellent customer service and actively supporting staff development. I have also written articles on areas of professional interest for The Guardian and the Open Rights Group, and I am a regular contributor to Information Today Europe.

social media twitter libraries higher education librarians statistics internet communications advocacy voices for the library pinterest flipboard communication students information information professionals politics propaganda economics data customer service users student feedback academic library education government policy customer relationship management ylg sla facebook media echo chamber public libraries cilip slg iphone mobile devices smartphones ex libris social networking sfx online resources android metalib public library advocacy organizations

Activity
About

Ian Clark

Presentations

An introduction to Voices for the Library

SFX, Metalib, mobile services and social networks

Escaping the Echo Chamber: Advocacy outside our own circle.

Designing a better library experience

Using twitter to collect feedback from users

Facilitating dissent - the role of the librarian and information professional in challenging the state

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An analysis of the values, impact and benefits of digitisation for building national identity

Managing Large Scale Digitisation at the Wellcome Library

The New Digital Divide