Business First Approach to Information Sharing:   R                                                  ELessons Learned from...
Topics                Background               • Intent/purpose of the project                Strategic Planning Process  ...
Current State: SilosMore thanjust corn silos inIndiana… Audit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath...
Key Business Drivers                             Indiana’s justice and public safety organizations have historically      ...
Agency Collaboration from Day One                       We Began the Journey Together…Audit | Tax | Advisory | Risk | Perf...
Topics                Background               • Intent/purpose of the project                Strategic Planning Process  ...
Business First Approach             1.Envision                          2. Architect                3. Build        Missio...
IDEx Vision and Mission  Vision   • Indiana will be a leader in providing secure, standards-     based enterprise data exc...
Agency Current Environment Assessment Governance Systems Privacy & SecurityAudit | Tax | Advisory | Risk | Performance ...
Statewide System MapAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   10
Agency Gaps/NeedsAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   11
Statewide Gaps/NeedsAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   12
Prioritization: Heat Map          Guiding Principles   Ability to save time and create    efficiencies   Number of agenc...
Process ModelingAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   14
Primary Guiding Documents     “This is not rocket science, but it does represent a kind of discipline.”Audit | Tax | Advis...
IDEx Privacy Policy Developed a Privacy Policy to  support IDEx Received TA from BJA/IIR to  draft the initial policy L...
High-Level Solution: Proof-of-Concept                       NIEM                   NIEM   NIEM   NIEM                     ...
IDEx Portal - HomepageAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   18
IDEx Portal - Search/Query BuilderAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   19
IDEx Portal – Query ResultsAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   20
IDEx Portal - Detailed RecordAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   21
Topics                Background               • Intent/purpose of the project                Strategic Planning Process  ...
The Importance of a Demonstrable ROI Support for information sharing goes  beyond the business case In today’s economic ...
Return on Investment – Approach The return on investment estimates the potential cost savings and cost  avoidance achieve...
Approach: Estimated Cost Savings (Current vs. Future)                                                                     ...
Approach: Estimated Cost Avoidance (Current vs. Future)                                                                   ...
FindingsThe demonstrated ROI is a result of the following combination of items:                                 Many      ...
Topics                Background               • Intent/purpose of the project                Strategic Planning Process  ...
CollaborationAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   29
Building TrustAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   30
Attention to Security & PrivacyAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   31
Strategic Use of National Models and Standards Justice Information  Exchange Model (JIEM) National Information  Exchange...
Return on Investment AnalysisAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   33
People, Process and TechnologyAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   34
Topics                Background               • Intent/purpose of the project                Strategic Planning Process  ...
Thank You and QuestionsAudit | Tax | Advisory | Risk | Performance   © 2013 Crowe Horwath LLP   36
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Id ex overview to icjia (2013 02-05)

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Id ex overview to icjia (2013 02-05)

  1. 1. Business First Approach to Information Sharing: R ELessons Learned from the Creation of Indiana’s T U RStrategy & Solution N O N IFebruary 5, 2013 N V E S T
  2. 2. Topics Background • Intent/purpose of the project Strategic Planning Process • The business first approach ROI Overview • Cost savings and cost avoidance Key Lessons Learned • Takeaways Thank You • QuestionsAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 2
  3. 3. Current State: SilosMore thanjust corn silos inIndiana… Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 3
  4. 4. Key Business Drivers Indiana’s justice and public safety organizations have historically made independent decisions regarding public safety data communications and how and when to share electronic data. An opportunity existed to improve efficiency and enhance public safety services. The State of Indiana public safety community recognized a need to enhance services by sharing data across jurisdictions, including among local, state and federal public safety agencies. State of Indiana desired to emerge as a national leader in criminal justice and public safety information sharing.Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 4
  5. 5. Agency Collaboration from Day One We Began the Journey Together…Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 5
  6. 6. Topics Background • Intent/purpose of the project Strategic Planning Process • The business first approach ROI Overview • Cost savings and cost avoidance Key Lessons Learned • Takeaways Thank You • QuestionsAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 6
  7. 7. Business First Approach 1.Envision 2. Architect 3. Build Mission and vision System design NIEM-conformant statements System architecture exchanges Current environment (NIEM, GFIPM, GRA) Setup of enterprise assessment environment Implementation plan (Enterprise Service Gaps/needs analysis Bus, Portal, Fusion Prioritized data Core Solution) exchanges Return on investment Exchange modeling analysis Strategic planAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 7
  8. 8. IDEx Vision and Mission Vision • Indiana will be a leader in providing secure, standards- based enterprise data exchange and information sharing enhancing the safety and security of all Hoosiers. Mission • To establish a comprehensive framework and strategy to promote and facilitate the exchange of critical information in a secure environment to support the missions of local, state, federal and private sector partners.Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 8
  9. 9. Agency Current Environment Assessment Governance Systems Privacy & SecurityAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 9
  10. 10. Statewide System MapAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 10
  11. 11. Agency Gaps/NeedsAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 11
  12. 12. Statewide Gaps/NeedsAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 12
  13. 13. Prioritization: Heat Map Guiding Principles Ability to save time and create efficiencies Number of agencies benefiting from the exchange Quality of data, including validity and accuracy Ability to demonstrate security and privacy (defining publically accessible and non-accessible material) Ability to leverage existing NIEM IEPDs from the ClearinghouseAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 13
  14. 14. Process ModelingAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 14
  15. 15. Primary Guiding Documents “This is not rocket science, but it does represent a kind of discipline.”Audit | Tax | Advisory | Risk | Performance -From: Crossing the Chasm, p 67, Geoffery A. 2013 Crowe Horwath LLP © Moore 15
  16. 16. IDEx Privacy Policy Developed a Privacy Policy to support IDEx Received TA from BJA/IIR to draft the initial policy Leveraged best practices from fusion center policy development, Global publications, and other state information sharing policies including from Alabama and HawaiiAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 16
  17. 17. High-Level Solution: Proof-of-Concept NIEM NIEM NIEM NIEM NIEMAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 17
  18. 18. IDEx Portal - HomepageAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 18
  19. 19. IDEx Portal - Search/Query BuilderAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 19
  20. 20. IDEx Portal – Query ResultsAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 20
  21. 21. IDEx Portal - Detailed RecordAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 21
  22. 22. Topics Background • Intent/purpose of the project Strategic Planning Process • The business first approach ROI Overview • Cost savings and cost avoidance Key Lessons Learned • Takeaways Thank You • QuestionsAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 22
  23. 23. The Importance of a Demonstrable ROI Support for information sharing goes beyond the business case In today’s economic climate, People information sharing initiatives need to Processes demonstrate a Return on Investment (ROI) Cost savings (spending less than Technology previously spent) and cost avoidance (expenses that are no longer needed) can be demonstrated in three areas:  People  Processes  Technology ROI “You can’t allow tradition to get in the way of innovation.”Audit | Tax | Advisory | Risk | Performance 23 -From: Disney CEO, Robert Iger, HBR July/August2013 Crowe Horwath LLP © 2011
  24. 24. Return on Investment – Approach The return on investment estimates the potential cost savings and cost avoidance achieved through standards-based information sharing using an enterprise data integration environment for the identified gaps/needs (350+) Focus on two components: Cost Savings Cost Avoidance • Cost savings is spending less than • Cost avoidance is used to previously spent or less than quoted communicate the expenses that will options. no longer be incurred as a result of an increase in efficiencies. ROI looked to the enterprise data sharing environment and leveraged national information sharing models including JIEM, NIEM, GRA and GFIPM.Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 24
  25. 25. Approach: Estimated Cost Savings (Current vs. Future)  Estimated current vs. proposed future for 350+ data sharing Current state Proposed Future gaps/needs vs.(point-to-point interfaces) (enterprise approach)  Savings exists when more than two agencies desire Infrastructure costs access to same data Cost of development of each individual interface in set a point-to-point manner Build out of enterprise  Results indicated a environment (ESB, portal) savings of over 13% to develop all desired Cost of each NIEM- conformant exchange, exchanges in the including JIEM modeling enterprise environment Cost of maintenance of each interface  Range as high as 35- Cost of ongoing support and 40% for some maintenance exchanges (multi- agency, multi- domains)Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 25
  26. 26. Approach: Estimated Cost Avoidance (Current vs. Future)  Estimated process cost for current vs. proposed future for Current state vs. Proposed Future 350+ data sharing gaps/needs were(manual or semi-automated) (automated in enterprise) Estimated cost of  Results indicated a performing process savings of over $3 manually today for million annually from gaps/needs Estimated cost of gained process (high-impact ones; extrapolated to others) performing process in efficiencies automated fashion for gaps/needs Factors: Personnel time high-impact ones; (sending/receiving), extrapolated to others Additional materials or handling costs, Annual volume of transactions, average state salary/fringeAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 26
  27. 27. FindingsThe demonstrated ROI is a result of the following combination of items: Many agencies Utilizing wanting national data access to the sharing same models information Streamlining Streamlining architecture business into an processes enterprise environment "Gentlemen, we have run out of money. Now we must think."Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 27 -Winston Churchill
  28. 28. Topics Background • Intent/purpose of the project Strategic Planning Process • The business first approach ROI Overview • Cost savings and cost avoidance Key Lessons Learned • Takeaways Thank You • QuestionsAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 28
  29. 29. CollaborationAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 29
  30. 30. Building TrustAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 30
  31. 31. Attention to Security & PrivacyAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 31
  32. 32. Strategic Use of National Models and Standards Justice Information Exchange Model (JIEM) National Information Exchange Model (NIEM) Global Federated Identity and Privilege Management (GFIPM) Global Reference Architecture (GRA)Audit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 32
  33. 33. Return on Investment AnalysisAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 33
  34. 34. People, Process and TechnologyAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 34
  35. 35. Topics Background • Intent/purpose of the project Strategic Planning Process • The business first approach ROI Overview • Cost savings and cost avoidance Key Lessons Learned • Takeaways Thank You • QuestionsAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 35
  36. 36. Thank You and QuestionsAudit | Tax | Advisory | Risk | Performance © 2013 Crowe Horwath LLP 36
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