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10.45 12.00pm Government 2.0, Perf Mgmt In Pfm Transformation (Doug Hadden) English

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Government 2.0 promises to transform the practice of public financial management. This presentation shows how Government Performance Management requires Web 2.0 technology. It demonstrates how the ...

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10.45 12.00pm Government 2.0, Perf Mgmt In Pfm Transformation (Doug Hadden) English Presentation Transcript

Government Performance Management 2.0 ICGFM Winter Conference December 2009

military

intelligence military

business

ethics business

British

cuisine British

Government

performance Government

Transforming

government Transforming

Goal what FreeBalance is doing about it back-office government 2.0 e-gov transparency performance CPM semantic web how this will all work together trends

Does it sound like? Camelot Hogwarts wizards unicorns Atlantis Captain Hook trolls aliens In the age of Aquarius

What is Government 2.0?

Government 2.0

Application of Web 2.0 in government

Software:

Full featured : Powerful web applications

Easy to use : goal oriented

Social : facilitates dialog and collaboration

Multimedia : pictures, videos, presentation, documents

Mashup : combine information easily

Weblogs or Blogs http://icgfm.blogspot.com

Microblogging http://twitter.com/icgfm

Social Network www.linkedin.com

Wiki www.wikipedia.org

Photo www.flickr.com/photos/icgfm

Video www.youtube.com/user/icgfm

Presentations www.slideshare.net/icgfmconference

Documents www.scribd.com/icgfmconference

Embedding and Widgets

Syndication and Bookmarks

RSS Readers www.pageflakes.com

Mashup

What happened on the road to e-government?

1. Broadcast Citizens/Business Government

2. Interact Citizens/Business Government

3. Transact Citizens/Business Government

4. Transformation? Citizens/Business Government A Miracle Happens Now

Single Point? Citizens/Business Government

4. Internal Collaboration Citizens/Business Government

5. External Collaboration Citizens/Business Government

Footprint of Government 2.0 internal external social structural government 2.0 “ back-office” e-government cloud computing mobile computing semantic web

When all you have is a hammer? documents collaboration transactions

What happened on the road to government performance management?

Remember?

MBA Harvard, 1973

President’s Management Agenda

Program Assessment Rating Tool (PART)

Corporate Performance Management outcome input outturn output profit

Government Performance Management input outturn output mandate budget outcome

In Context internal external social structural

Unintended consequences

False positive:

Measurements show success, but impact is negative

False negative:

Measurements show failure, but impact is positive

Why?

No objective measurement like profit

Measured Outcomes Outcomes not measured

Government Performance Management needs Government 2.0 internal external social structural government 2.0 accountability transparency collaboration performance performance

Making it Work internal external social structural logic map  COA participatory policy  wiki decision support  mashup impact reporting  social networks KM 2.0  wiki design  SOA 360 o Government Performance

The Trolls & Unicorns

Data security

Official secrets

Privacy

Trust

Government culture

Proven ROI

Fastest adopters of Government 2.0 technology:

US Department of Homeland Security

US Department of Defence

ROI for new technology

What’s really going on here?

Pressure globalization transparency technology governance systemic pressures

From vertical integration

to virtual integration shared services outsourcing privatization

From hierarchy

to flattening

to matrix project/program focus multi-departmental

From top down

to bottom up

From position

to role

From specialization

to generalization civil service reform

 Technology Change : From ‘1.0’ to ‘2.0’

Structural [BPM]

Controlled

Specialization

Integrated stacks

Social

Flexible

Generalization

Component-based

because the culture is changing anyways technology supporting culture change

Successes?

Obama campaign

Peer-to-Patent

Public Sector Idea Bank

DC “Apps for Democracy”

Intellipedia

consistent with global trends

Step forward 

Government 2.0 & Perceptions

David Walker – 2/3 of US stimulus not “stimulating”

Recovery.gov + mashups track US stimulus package

More of Canada stimulus package “stimulating”

Government delivered thousands of pages to Parliamentary Budget Office

Exercise social muscles internal external social structural “ back-office” e-government Intellipedia

How does this affect the back office?

Web 2.0 Impact? transactions documents collaboration

life of a government financial transaction policy document budget discussed budget plan requisition budget document IT Plan discussion+ approval tender proposals evaluated+ selected purchase order goods received evaluated vendor payment

anatomy of government performance policy document discussion+ approval budget plan requisition budget document IT Plan discussion+ approval tender proposals evaluated+ selected purchase order goods received evaluated vendor payment objective outcome

Longer term view time social

state of nature

phonetic alphabet

book

printing press

telegraph

telephone

radio

television

Government as Platform

Government Service Model Citizens/Business Government service

Government Platform Model

Information

Tools

Generate economic development

Citizens/Business Government Enabler

Conclusions

Strong pressures [>technology] for culture change in government

Technology of 1.0 World = inhibitor

2.0 = transactions + content + collaboration

Performance Management = 2.0

Government 2.0 technology = enabler

Start with internal collaboration

Top

down? Top

Bottoms-up!

Presentation + More Details: http://icgfm.blogspot.com