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This TQM sample 22 slides is only part from the original 40 slides.

This TQM sample 22 slides is only part from the original 40 slides.

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TQM TQM Presentation Transcript

  • Gemba kaizen Email Consultancy
    1
    TQM
    By
    Ismail Clement
    http://gembakaizenemailconsultancy.weebly.com/
  • Gemba kaizen Email Consultancy
    2
    AGENDA
    Definition of Quality
    Evolution of Quality
    Basic Concept of Quality
    Dimension of Quality Management
    Characteristics of Quality Services and Products
    Quality People
  • Gemba kaizen Email Consultancy
    3
    AGENDA
    Quality Process
    Why Business Organization Requires TQM
    Cost Of Quality
    Definition of TQM
    Scope of TQM
    Purposes of TQM
    Focus of TQM
  • Gemba kaizen Email Consultancy
    4
    AGENDA
    TQM Strategies
    TQM Implementation Responsbilities
    Characteristic of TQM Organization
    Principles Supporting TQM
    Management Commitment
    Strategic Quality Planning
    Customer Focus
    Training and Recognition
  • Gemba kaizen Email Consultancy
    5
    AGENDA
    Teamwork
    Performance Management
    Quality Assurance
    Benefits of TQM
  • Gemba kaizen Email Consultancy
    6
    Total
    Quality
    Management
    Training
    The Route to improving performance
    Conducted By:
    Ismail Clement
  • Gemba kaizen Email Consultancy
    7
    OBJECTIVE…………
    • Understanding the concept of Quality
    • Understanding the concept of TQM
    • Understanding the principles of TQM
    • Implementing TQM
    • Benefits of TQM
  • Gemba kaizen Email Consultancy
    8
    What is
    Quality?
    • Quality is everyone responsibility
  • Gemba kaizen Email Consultancy
    9
    PHILIP B CROSBY….
    “ Conformance to requirement”
    JOSEPH M JURAN…….
    “ A predictable degree of uniformity
    and dependability at low cost and
    suited to the market”
  • Gemba kaizen Email Consultancy
    10
    MODERN DEFINITION……..
    “ Customer Satisfaction”
    “ Right the first time and all time”
    “ Zero defect ”
    “ Producing the BEST in class”
  • Gemba kaizen Email Consultancy
    11
    Evolution of Quality
    Quality Inspection
    Quality Control
    Building Quality
    Quality Management
    QA/ QC
    TQC/ TQM
  • Gemba kaizen Email Consultancy
    12
    BASIC CONCEPT OF QUALITY
    WHY?
    “ Customer satisfaction and profit “
    WHAT?
    “ Customer needs and wants “
    WHO?
    “ All employees “
  • Gemba kaizen Email Consultancy
    13
    WHEN?
    “ All the time”
    WHERE?
    “ All the place”
    HOW?
    “ Preventing failure and doing
    continuous improvement”
  • Gemba kaizen Email Consultancy
    14
    DIMENSION OF QUALITY
    MANAGEMENT
    • Quality product/ service
    • Quality Process
    • Quality Employee
  • Gemba kaizen Email Consultancy
    15
    CHARACTERISTICS OF QUALITY
    SERVICES AND PRODUCTS
    • Courtesy
    • Friendliness
    • Timeliness
    • Durability
    • Reliability
    • Aesthetics
    • Functionality
    • Safety
  • Gemba kaizen Email Consultancy
    16
    QUALITY PEOPLE (EMPLOYEE)
    • Working culture
    • Pursuing common objectives
    • Self improvement
    • Work improvement
    • Teamwork
    • Skill and knowledge improvement
    • Positive thinking
    • High motivation
  • Gemba kaizen Email Consultancy
    17
    QUALITY PROCESS
    • Process control
    • Process improvement
    • Procedures
    • Work instruction
    • Process stability
    • Process capacity
    • Meeting requirement
  • Gemba kaizen Email Consultancy
    18
    WHY BUSINESS ORGANIZATION
    NEEDS TQM
    • Quality problem
    • Cost of quality
    • Customer satisfaction
    • Continuous improvement
    • Prevention
    • Survival
  • Gemba kaizen Email Consultancy
    19
    COST OF QUALITY
    Prevention costs
    • Maintenance of system
    Incurred before operation
    • Training
    2. Appraisal costs
    • Verification
    • Quality Audits
    • Inspection
    • Vendor Audit
  • Gemba kaizen Email Consultancy
    20
    3. Failure Costs
    Internal Failure
    • Waste/ scrap
    • Rework/ rectification
    • Re-inspection
    • Downgrading
    • Failure analysis
  • Gemba kaizen Email Consultancy
    21
    External Failure Costs
    • Repair and servicing
    • Warranty claim
    • Complaints
    • Returns
    • Liability
    • Loss of Goodwill
  • Gemba kaizen Email Consultancy
    22
    WHAT IS TQM?
    TOTAL…..Involvement of all employee
    QUALITY….Product that confirming to customer’s requirement.
    MANAGEMENT……Management emphasis on continuous efforts to improve quality.