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TQM

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This TQM sample 22 slides is only part from the original 40 slides.

This TQM sample 22 slides is only part from the original 40 slides.

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    TQM TQM Presentation Transcript

    • Gemba kaizen Email Consultancy
      1
      TQM
      By
      Ismail Clement
      http://gembakaizenemailconsultancy.weebly.com/
    • Gemba kaizen Email Consultancy
      2
      AGENDA
      Definition of Quality
      Evolution of Quality
      Basic Concept of Quality
      Dimension of Quality Management
      Characteristics of Quality Services and Products
      Quality People
    • Gemba kaizen Email Consultancy
      3
      AGENDA
      Quality Process
      Why Business Organization Requires TQM
      Cost Of Quality
      Definition of TQM
      Scope of TQM
      Purposes of TQM
      Focus of TQM
    • Gemba kaizen Email Consultancy
      4
      AGENDA
      TQM Strategies
      TQM Implementation Responsbilities
      Characteristic of TQM Organization
      Principles Supporting TQM
      Management Commitment
      Strategic Quality Planning
      Customer Focus
      Training and Recognition
    • Gemba kaizen Email Consultancy
      5
      AGENDA
      Teamwork
      Performance Management
      Quality Assurance
      Benefits of TQM
    • Gemba kaizen Email Consultancy
      6
      Total
      Quality
      Management
      Training
      The Route to improving performance
      Conducted By:
      Ismail Clement
    • Gemba kaizen Email Consultancy
      7
      OBJECTIVE…………
      • Understanding the concept of Quality
      • Understanding the concept of TQM
      • Understanding the principles of TQM
      • Implementing TQM
      • Benefits of TQM
    • Gemba kaizen Email Consultancy
      8
      What is
      Quality?
      • Quality is everyone responsibility
    • Gemba kaizen Email Consultancy
      9
      PHILIP B CROSBY….
      “ Conformance to requirement”
      JOSEPH M JURAN…….
      “ A predictable degree of uniformity
      and dependability at low cost and
      suited to the market”
    • Gemba kaizen Email Consultancy
      10
      MODERN DEFINITION……..
      “ Customer Satisfaction”
      “ Right the first time and all time”
      “ Zero defect ”
      “ Producing the BEST in class”
    • Gemba kaizen Email Consultancy
      11
      Evolution of Quality
      Quality Inspection
      Quality Control
      Building Quality
      Quality Management
      QA/ QC
      TQC/ TQM
    • Gemba kaizen Email Consultancy
      12
      BASIC CONCEPT OF QUALITY
      WHY?
      “ Customer satisfaction and profit “
      WHAT?
      “ Customer needs and wants “
      WHO?
      “ All employees “
    • Gemba kaizen Email Consultancy
      13
      WHEN?
      “ All the time”
      WHERE?
      “ All the place”
      HOW?
      “ Preventing failure and doing
      continuous improvement”
    • Gemba kaizen Email Consultancy
      14
      DIMENSION OF QUALITY
      MANAGEMENT
      • Quality product/ service
      • Quality Process
      • Quality Employee
    • Gemba kaizen Email Consultancy
      15
      CHARACTERISTICS OF QUALITY
      SERVICES AND PRODUCTS
      • Courtesy
      • Friendliness
      • Timeliness
      • Durability
      • Reliability
      • Aesthetics
      • Functionality
      • Safety
    • Gemba kaizen Email Consultancy
      16
      QUALITY PEOPLE (EMPLOYEE)
      • Working culture
      • Pursuing common objectives
      • Self improvement
      • Work improvement
      • Teamwork
      • Skill and knowledge improvement
      • Positive thinking
      • High motivation
    • Gemba kaizen Email Consultancy
      17
      QUALITY PROCESS
      • Process control
      • Process improvement
      • Procedures
      • Work instruction
      • Process stability
      • Process capacity
      • Meeting requirement
    • Gemba kaizen Email Consultancy
      18
      WHY BUSINESS ORGANIZATION
      NEEDS TQM
      • Quality problem
      • Cost of quality
      • Customer satisfaction
      • Continuous improvement
      • Prevention
      • Survival
    • Gemba kaizen Email Consultancy
      19
      COST OF QUALITY
      Prevention costs
      • Maintenance of system
      Incurred before operation
      • Training
      2. Appraisal costs
      • Verification
      • Quality Audits
      • Inspection
      • Vendor Audit
    • Gemba kaizen Email Consultancy
      20
      3. Failure Costs
      Internal Failure
      • Waste/ scrap
      • Rework/ rectification
      • Re-inspection
      • Downgrading
      • Failure analysis
    • Gemba kaizen Email Consultancy
      21
      External Failure Costs
      • Repair and servicing
      • Warranty claim
      • Complaints
      • Returns
      • Liability
      • Loss of Goodwill
    • Gemba kaizen Email Consultancy
      22
      WHAT IS TQM?
      TOTAL…..Involvement of all employee
      QUALITY….Product that confirming to customer’s requirement.
      MANAGEMENT……Management emphasis on continuous efforts to improve quality.