Leveraging information from federated sources through IBM Jazz for Service Management
Upcoming SlideShare
Loading in...5
×
 

Leveraging information from federated sources through IBM Jazz for Service Management

on

  • 454 views

Learn how to Empower Your Service Management Team with Data from Federated Sources Using IBM Jazz for Service Management. ...

Learn how to Empower Your Service Management Team with Data from Federated Sources Using IBM Jazz for Service Management.

This content was originaly presented at IBM PULSE 2013 Conference, in Las Vegas - NV.

Speakers:
Fernando Moraes, R&D Manager, Ícaro Technologies
Chris Lazzaro, IBM

-> Watch Advanced Dashboards 2.0 demo: federated, dynamic integration with information providros, using OSLC http://youtu.be/BO-_0X58Nyo

More information: http://smconnect.net/jazzsm

Statistics

Views

Total Views
454
Views on SlideShare
453
Embed Views
1

Actions

Likes
1
Downloads
7
Comments
0

1 Embed 1

https://twitter.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Leveraging information from federated sources through IBM Jazz for Service Management Leveraging information from federated sources through IBM Jazz for Service Management Presentation Transcript

  • IBM PULSE 2013 > Session 1351: Leveraging information from federated sources through IBM Jazz for Service Management Fernando Moraes, R&D Manager, Ícaro Technologies 0ÍcaroChris Lazzaro, 2013 Technologies ® Copyright IBM icarotech.com
  • Agenda On decision-making and information federation OSLC and IBM Jazz for Service Mgmt Quick ROI Exercise Summary Q&A 1Ícaro Technologies ® Copyright 2013 icarotech.com
  • Decision-making... “… is the selection of a course of action among several alternative scenarios.” (Wikipedia) 2Ícaro Technologies ® Copyright 2013 icarotech.com
  • IT Operations daily decisions... ...Must be quick and tactical! 3Ícaro Technologies ® Copyright 2013 icarotech.com
  • Having the right info is keyfor decision-making Most of the information your team needs for effective decision-making is within your IT environment But have you ever struggled to pull that information from multiple systems and applications? 4Ícaro Technologies ® Copyright 2013 icarotech.com
  • Common approaches for information sharing Our customers usually consider: 1) Data replication/concentration 2) Pont-to-point integration 3) Data federation 5Ícaro Technologies ® Copyright 2013 icarotech.com
  • 1) Data replication/concentration Problem: not usually a solution for IT Operations’ real-time information needs Why? - Data replication may bring inconsistency • “A man with two watches...” - You may have plenty of data • May not be practical to replicate - Data may change very frequently • You will never be up-to-date 6Ícaro Technologies ® Copyright 2013 icarotech.com
  • 2) Point-to-point integration Problem: High initial cost, high TCO Why? - Different systems use different integration architectures • API, database, web services – you have to maintain them all - When new systems are incorporated, changes are needed • Applications not aware of new information providers 7Ícaro Technologies ® Copyright 2013 icarotech.com
  • 3) Data Federation better for real-time information No costly, risky data replication or point-to-point integration Instead: on-demand access to up-to-date information 8Ícaro Technologies ® Copyright 2013 icarotech.com
  • What are data federation principles? Define common identifiers for the managed resources Provide a resource “index” Allow consumers to search the index for resources Allow consumers to directly access resource data from providers 9Ícaro Technologies ® Copyright 2013 icarotech.com
  • Federation in practice 10Ícaro Technologies ® Copyright 2013 icarotech.com
  • Federation in practice Providers 11Ícaro Technologies ® Copyright 2013 icarotech.com
  • Federation in practiceConsumers 12Ícaro Technologies ® Copyright 2013 icarotech.com
  • Federation in practice Index 13Ícaro Technologies ® Copyright 2013 icarotech.com
  • Federation in practice 14Ícaro Technologies ® Copyright 2013 icarotech.com
  • Federation in practice Consumer BMC Atrium information related to a resource 15Ícaro Technologies ® Copyright 2013 icarotech.com
  • Federation in practice Consumer IBM ITM information related to the same resource 16Ícaro Technologies ® Copyright 2013 icarotech.com
  • Data federation means that... Each application will perform specialized management of aspects of the same resources - Inventory - Configuration Management (CMDB) - System health monitoring - Capacity planning - Incident Management - Change Management 17Ícaro Technologies ® Copyright 2013 icarotech.com
  • OSLC allows for a step further in Federation OSLC: Open Services for Lifecycle Collaboration - Community of software developers, operations experts, and organizations Open Services for Lifecycle Collaboration Activities - Gather industry experts - Openly discuss common problems and solutions - Publish open specifications 18Ícaro Technologies ® Copyright 2013 icarotech.com
  • OSLC principles Built on the WWW architecture - Minimalist & loosely coupled Linked Data - Standard data representation - Can be supported by existing applications Use HTTP Uniform Resource Identifiers (URI) as a naming convention - So that people can look up those names - Include links to other URIs, so that anyone can discover more things. 19Ícaro Technologies ® Copyright 2013 icarotech.com
  • IBM Jazz for Service Management IBM implementation of OSLC-compliant components: Registry - to find data, resources & relationships Visualization – to display multi-tool data in context Administration – to lower cost of maintaining tools Reporting – to better predict and plan Security – for compliant & quick login & data integrity 20Ícaro Technologies ® Copyright 2013 icarotech.com
  • IBM Jazz for SM: Real-Time Federation of Data Gather info from all sources Versus launching multiple apps 21Ícaro Technologies ® Copyright 2013 icarotech.com
  • IBM Jazz for SM: Plug-and-play integration Build once... ...and integrate everywhere 22Ícaro Technologies ® Copyright 2013 icarotech.com
  • OSLC query examples Retrieve all records that depend on a particular resource: server - http://oslc-registry/oslc/rr/collection? clause oslc.where= qualif. crtv:dependsOn=<http://oslc-registry/oslc/resources/1> Retrieve URLs for all model 4061-BKA ComputerSystem Resource Records: server - http://oslc-registry/oslc/rr/collection? clause oslc.where= crtv:model="4061-BKA" and rdf:type= qualif. <http://open-services.net/ns/crtv%23ComputerSystem> 23Ícaro Technologies ® Copyright 2013 icarotech.com
  • QUICK ROI EXERCISES 24Ícaro Technologies ® Copyright 2013 icarotech.com
  • Scenario: Change Mgmt labor cost savings As much as 70% of critical incidents – those that cause service downtime - are related to poorly planned or implemented changes. Business value statement: - By using OSLC, an average customer can save ~USD 144 k a year in downtime related to poorly planned or implemented changes to the infrastructure. Why? - Experience shows that reason #1 for change planning failure is lack of accurate, real-time information 25Ícaro Technologies ® Copyright 2013 icarotech.com
  • Scenario: Change Mgmt labor cost savings (cont.) Current situation - 30 critical incidents per week - 30% of incidents related to poorly planned changes (conservative) - Average service downtime per incident: 4 h - Avg cost per hour of service downtime: USD 10 k - Downtime costs per year: USD 360 k Improvement with OSLC - 40% reduction in the change failure rate -  Downtime costs per year (after): USD 216 k Savings: USD 144 k, or 40% 26Ícaro Technologies ® Copyright 2013 icarotech.com
  • Other possible OSLC ROI exercises Reduction of average time to deploy an integration by 75% - Develop once, reuse many times Customers can reduce the integration costs of an average project with 4 integrations by 33% An average customer can save ~USD 60k a year in rework related to Change Management - Less changes not approved because of poor planning 27Ícaro Technologies ® Copyright 2013 icarotech.com
  • SUMMARY 28Ícaro Technologies ® Copyright 2013 icarotech.com
  • Summary OSLC and IBM Jazz for Service Management alow for: - Easier, quicker, reusable integrations - Data federation Up to 75% potential ROI - System integration deployment time savings - Labor cost and service downtime savings Don’t miss the demo scenario at Expo! - IBM, BMC, Icaro and other BP’s tools integrated 29Ícaro Technologies ® Copyright 2013 icarotech.com
  • Q&A 30Ícaro Technologies ® Copyright 2013 icarotech.com
  • EXAMPLE SCENARIO 31Ícaro Technologies ® Copyright 2013 icarotech.com
  • Scenario: Quicker, assertive response to incidents Service Providers such as our customers must be quick in identifying the root cause of faults. The more information available regarding a faulty equipment, the quicker the root cause and the fix procedure are found 32Ícaro Technologies ® Copyright 2013 icarotech.com
  • Scenario description An operator investigating a faulty element on IBM Tivoli Business Service Mgmt (TBSM) needs more information She hovers over the element object in the TBSM service tree Detailed information is fetched from a BMC Atrium CMDB OSLC provider and displayed to the operator Information includes Incidents and Changes related to that element 33Ícaro Technologies ® Copyright 2013 icarotech.com
  • Tools involved Ícaro BMC Atrium OSLC IBM Jazz IBM CMDB Provider for SM TBSM Tools: - BMC Atrium CMDB • Data provider. Contains CI details to be consulted by other applications - Ícaro OSLC Provider • Standalone application that will enable BMC Atrium CMDB to integrate to OSLC-enabled tools - IBM Jazz for SM - IBM TBSM 34Ícaro Technologies ® Copyright 2013 icarotech.com
  • A) Setup Phase 1. Connect 2. Register to CMDB provider 3. Fetch 4. Register CI IDs CI IDs Ícaro BMC Atrium OSLC IBM Jazz IBM CMDB Provider for SM TBSM Steps: 1) OSLC Provider connects to CMDB 2) OSLC Provider registers itself as an OSLC provider on Jazz for SM 3) OSLC Provider fetches CI ID’s from CMDB and stores them locally 4) OSLC Provider registers CI ID’s on Jazz for SM 35Ícaro Technologies ® Copyright 2013 icarotech.com
  • B) Request providers 5. Request provider 6. Inform provider Ícaro BMC Atrium OSLC IBM Jazz IBM CMDB Provider for SM TBSM Steps: 5) TBSM request CI details providers to Jazz for SM 6) Jazz for SM informs provider 36Ícaro Technologies ® Copyright 2013 icarotech.com
  • C) Request CI ID 7. Request CI ID 8. Inform CI ID Ícaro BMC Atrium OSLC IBM Jazz IBM CMDB Provider for SM TBSM Steps: 7) TBSM request CI ID to Jazz for SM 8) Jazz for SM informs CI ID 37Ícaro Technologies ® Copyright 2013 icarotech.com
  • D) Request data 9. Request CI details Ícaro BMC Atrium OSLC IBM Jazz IBM CMDB Provider for SM TBSM Steps: 9) TBSM requests CI details to OSLC Provider 38Ícaro Technologies ® Copyright 2013 icarotech.com
  • E) Provide data 10. Request CI details 12. Forward details 11. Provide CI details Ícaro BMC Atrium OSLC IBM Jazz IBM CMDB Provider for SM TBSM Steps: 10) OSLC Provider request CI details to CMDB 11) CMDB provides CI details to OSLC Provider 12) OSLC Provider forwards CI details to TBSM 39Ícaro Technologies ® Copyright 2013 icarotech.com
  • REFERENCES 40Ícaro Technologies ® Copyright 2013 icarotech.com
  • REFERENCES 41Ícaro Technologies ® Copyright 2013 icarotech.com
  • References Open Services for Lifecycle Collaboration home - http://open-services.net/ Case Study: Open Services Lifecycle Collaboration framework based on Linked Data - http://www.w3.org/2001/sw/sweo/public/UseCases/IBM/ Search IBM developerWorks community for “Jazz for Service Management” - https://www.ibm.com/developerworks/ 42Ícaro Technologies ® Copyright 2013 icarotech.com
  • Acknowledgements and Disclaimers: Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. © Copyright IBM Corporation 2013. All rights reserved.  U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.  Please update paragraph below for the particular product or family brand trademarks you mention such as WebSphere, DB2, Maximo, Clearcase, Lotus, etc IBM, the IBM logo, ibm.com, [IBM Brand, if trademarked], and [IBM Product, if trademarked] are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml If you have mentioned trademarks that are not from IBM, please update and add the following lines: [Insert any special 3rd party trademark names/attributions here] Other company, product, or service names may be trademarks or service marks of others. 43Ícaro Technologies ® Copyright 2013 icarotech.com
  • Demo Video Watch Advanced Dashboards 2.0 demo: federated, dynamic integration with information providers, using OSLC. http://youtu.be/BO-_0X58Nyo More info: http://smconnect.net/jazzsm 44Ícaro Technologies ® Copyright 2013 icarotech.com