On October 23rd, 2014, we updated our
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The Different Faces of the Intelligent Community Panel: Ana Serrano, Founding Director, CFC Media Lab Robert Ouellete, Founder, www.meshcities.com Shaun Browne, Founder, Digital Mentor Group Shirley Fenton, NIHI, University of Waterloo Ted Maulucci, CIO, TridelAndrew Maxwell, CIO, Canadian Innovation Centre
Building an Intelligent Nation WirelesslySome thoughts on how wireless technology will change how industry, academia and governments interact i-CANADA Advisory Board Meeting, Windsor, Ontario, November 16, 2011 Andrew Maxwell, Chief Innovation Officer, Canadian Innovation Centre, Waterloo, Ontario
Challenges that stimulate change• Aging popula+on increases medical costs, but health care constrained • To innovate companies need direct feedback from customers • Customer experience not op+mized by func+onal design of organiza+ons • Current educa+on processes not designed for life+me learning • Increased demand for services delivery independent of loca+on and +me • Increased security concerns constrain ac+vi+es and increase costs • Increasing opportuni+es for mobile payment and transac+ons • Social media increasingly important as a communica+on tool • Increasing opportuni+es for loca+on based services Many of these changes can be addressed by adap+ng current wireless technology solu+ons and an+cipa+ng how new services will be deployed.
Innovation stimulated by enhanced mobility options• Mobile devices will enable secure transac+ons, and loca+on based services • Video on demand will change training, healthcare, and service experiences • Mobile content will become ubiquitous and inﬂuen+al • Educa+on will be increasingly delivered wirelessly and on demand • Health care provided independent of loca+on (increasingly home-‐based) • Government services increasingly integrated around user • Mobile social networking become primary means of communica+ons • Economic transac+ons replaced by wireless payments • Organiza+ons will be redesigned to op+mize customer experience Organiza+ons and communi+es who an+cipate trends and implement solu+ons will gain compe++ve advantage (reduce costs/enhancing ﬂexibility) New revenue and service opportuni+es for business and ins+tu+ons who can rapidly adopt mobile solu+ons for themselves and others.