What is OMS? OMS, suposed the digitization of healthcare processes, and a nationwide intranet for our country, Spain. With that, we are trying to solve problems in the health system as re-testing, lack of specialists from different patient profiles (operations, allergies ...). This will create a profile useful for the whole territory, and available in all hospitals and medical centers.
Hypothesis Spanish Health Care Public System has an Information System that does not work efficiently. Clinic patient information is not shared between regional states. If you have surgery in Andalusia, a regional state in the south of Spain, any hospital in Madrid will not have any medical records about it. Protocols for requesting medical tests are not well defined, sometimes they repeat the same tests several times.
Experiments Interviewing patients and doctors. In conclusion the respondents have positively valued: Cost and time savings requesting information about patients. Avoid repeating unnecesary medical tests. Provide access to patients to consult their results and request for appointments or medical tests. Performing a search in google in order to find documentation about health care public systems and their information systems.
Results Interoperability: each regional state has their own information system. Fault tolerance Procedures are complex Accessibility: medical history is accesible only from the hospital that stores it. Property of medical history: belongs to patients, except notes of medical professionals.
Main impediments to change are interoperability between hospitals and information systems, economic situation and learning effort. Skills of management team Communication with the patient More information for the patient: The 76,1% of patients, specially cronic patients, consider that this system could help them to solve their dubts and get more data. Important problem with sanitary costs. Spanish Govern has decreased the budgets due to the crisis.
New Hypothesis Citizens need better platforms to communicate with the medical system. A more agile and efficient platform, which saves costs and time. For exemple, it would avoid overcrowding in emergency centers, providing faster diagnosis in primary care centers, avoiding waiting lists for diagnostic tests, reducing visits to multiple centers and specialists, etc. Doctors need to access to the information from anywhere, from several kinds of devices. The system will provide more effective and safe medical diagnosis tools, enabling them to analyze a wider range of problems, causes, consequences, effects, etc. and quickly decide the most appropriate treatment for the patient. Keep citizens informed and attended prevent unnecessary use of the health system.
SchuleKey Resources Value Propositions It is essential to have a -Cost and time savings qualified team to set up requesting information a good project: about patients. - Engineers - Avoid repeating - Doctors unnecesary medical - Nurses tests. - Provide access to - Public relations specialized in politic patients to consult their relationships and med. results and request for appointments or medical tests.
Customer Segments Cost Structure - Professionals working - Network, servers, in Health Services management - Hospitals - Salaries for employees - Department of Health - Marketing campaings - Private medical to attract gonverments centers and private hospitals To sum up, departments The investment is who need and want an focused, at the efficient system to beginning of the manage all the analysis project, on create the and complementary programe. explorations that a patient requires.