ACTION PLAN how you want to achieve your plan. PRIORITIES which task is most important. FOCUS one thing at a time. URGENCY difficult or unpleasant task. ORGANIZATION your work might be improved by the following:
CONTINUE ABCD METHOD OF IN-TRAY MANAGEMENT. Act on the item immediately. Bin it. If you are sure it is worthless. Irrelevant and unnecessary. Create a definite plan for coming back to the item: get it to your time table. Delegate it to someone else to handle.
COMMUNICATION Communicatio n is a two-way process involving the transmission or exchange of information and the provision of feedback.
DIRECTION OF COMMUNICATION Communication links: A. Vertical communication. B. Horizontal or lateral communication. C. Diagonal communication.
CONTINUE VERTICAL COMMUNICATION: SUPERIOR TO SUBORDINATE AND BACK. HORIZONTAL COMMUNICATION: SAME RANK PEOPLE. DIAGONAL COMMUNICATION: INDEPARTMENTAL COMMUNICATION.
THE COMMUNICATION PROCESS COMMUNICATION CAN BE DEPICTED AS THE RADIO SIGNAL MODEL THE SENDER ENCODES THE MESSAGE AND RECEIVER DECODES IT INTO THE INFORMATION
PROCESS COMMENTENCODING OF •Spoken or written.A MESSAGE •Picture, diagram, numbers or body language.MEDIUM FOR •Channel of communication might be conversation, notice boards,THE computers depends on urgency, cost etc.MESSAGEFEEDBACK •Reaction of receiver. •Receiver’s understanding.DISTORTION •Meaning can be lost at encoding or decoding stage.NOISE •ENVIRONMENTAL NOISES LIKE (TRAFFIC, BAD TELEPHONE LINES). •PSYCHOLOGICAL NOISES LIKE ( ANGER, TIREDNESS ETC).
EFFECTIVE COMMUNICATION RELEVANT TO THEIR NEEDS. ACCURATE AND COMPLETE. TIMELY. EFFECTIVE IN CONVEYING MEANING.
NON-VERBALCOMMUNICATION IT’S A FORM OF COMMUNICATION THAT DOESN’T NEED WORDS IT CAN BE GIVEN THROUGH: FACE EXPRESSION. GESTURE. MOVEMENT AND STILLNESS. SILENCE AND SOUNDS. RESPONSES.