Prime partner guide_2011

Partner Guide 2010/11

foreword W elcome to the Prime Partner Guide 2010/2011. This year, our directory for the global manufacturing and resources sector brings together almost 130 companies from Microsoft’s vibrant partner community who have demonstrated excellence in their field and are proud to showcase their industry-leading solutions and services. Never short of ways to help customers further improve efficiency, productivity, visibility and collaboration, Microsoft and its partners pride themselves on being at the forefront of technological innovation. We are all too aware that in this day in age being successful rides on having the ability to keep up with demand shifts in the market. This requires not only bringing the right products and services to market, but having the right people and technology in place within the company to ensure the smooth running of fundamental business processes. In striving to achieve this, customers find they are not just keeping up with the competition but that they are getting ahead of the competition. Energomash Group, Siemens and Carlsberg Group, profiled in the following pages, are examples of just some of the many leading enterprise customers that are already benefitting from cutting-edge technology implementations from Microsoft and its partners. In this guide you can also hear from leading experts in the industry about the issues that are important to them, as well as find a detailed catalogue of the companies who are committed to delivering the solutions our customers need today and in the future. We hope you find it a valuable and informative resource. Çağlayan Arkan General Manager, Manufacturing & Resources Sector Microsoft Editor Partner Managers Creative Director Karen McCandless Duncan Cuthell Leigh Trowbridge karen.mccandless@tudor-rose.co.uk duncan.cuthell@tudor-rose.co.uk Vishal Gandhi Designers Editorial Team vishal.gandhi@tudor-rose.co.uk Bruce Graham Lindsay James Jon Iliffe Paul Robinson Adam Lawrence Jon.iliffe@tudor-rose.co.uk Rebecca Lambert Eddie Robin Website Manager Michele Witthaus eddie.robin@tudor-rose.co.uk Chris Jackson Jonny Parker Publication Manager Jonny.parker@tudor-rose.co.uk Publisher Marcus Miola Toby Ingleton Subscriptions toby.ingleton@tudor-rose.co.uk Business Management Ritwik Bhattacharjee Richard Pepperman ritwik.bhattacharjee@tudor-rose.co.uk Rachael Heggs Claire Southan Reprints Stuart Fairbrother stuart.fairbrother@tudor-rose.co.uk 1

featuring publishing partners sponsors The Prime Partner Guide is produced annually in partnership with Microsoft and offers a comprehensive reference of service providers to the manufacturing and resources industries. For further information, visit www.onwindows.com/prime Microsoft (NASDAQ ‘MSFT’) is the world leader in software, services and solutions that help people and businesses realise their full potential. The company offers a wide range of products and services designed to empower people through great software – anytime, any place and on any device. www.microsoft.com 3

contents 10 27 36 Viewpoint 08 A clear view of the organisation 27 Product success in a complex Martijn van der Hoeden, founder and CEO, environment Assistance Software Jan Larsson, marketing director for NX Digital Product Development, Siemens PLM 10 Innovation for sustainability: setting the scene Philippe Forestier, executive vice president In practice of Global Affairs and Communities, Dassault 30 CSM Iberia Systèmes Arquiconsult 12 Mobilising manufacturing processes 32 OSL Group Harald Ehrl, founder and CEO, GAB Assistance Software 15 MI for true BI 34 Stork Industry Services Coleman Easterly, solutions manager, GE Cadac Organice Intelligent Platforms 36 Siemens Energy and Automation 19 The agony and the ecstasy of MES Cincom Axel Hohnberg, business unit manager, Microsoft Solutions, Noser Engineering 38 Sevcon Columbus IT 23 Business intelligence for the manufacturing sector 40 Piaggio Aero Industries Paul Barber, president, PROPHIX Software Dassault Systèmes 5

contents 38 50 42 Papierfabrik Utzenstorf 62 HOFF GAB Profitbase 44 Qatar Steel 64 East Jordan Iron Works GE Intelligent Platforms PROPHIX 46 Naryanmarneftegaz 66 Dragenopharm GMCS scarabaeusTEC 48 WC Bradley Company 68 Energomash Group I.B.I.S. Siemens PLM Software 50 Apollo Vredestein 70 Speedboard Assembly Services ICT Spirit Softlink Solutions 52 Teva 72 Siemens Groupe SCI Software Innovation 54 Bygghemma 74 CES Group MercatoR To-Increase 56 Carlsberg 76 crenox Norriq YAVEON 58 Daetwyler Cables Noser Engineering Directory 80 Solutions index 60 WSP 94 Companies A-Z Precio 7

viewpoint A clear view of the organisation Martijn van der Hoeden looks at the key challenges facing business management solution providers today T he business world is programs: Dynamics CRM, constantly changing and Dynamics NAV, Dynamics AX Assistance Software is a solution providers need and Dynamics GP. Assistance Microsoft independent to prove that they are able to PSO integrates all four, with software vendor, and has match its pace. Innovation must an additional option for large developed integrated be more than a word – it must companies wanting further innovations with the become a core value. Those control of their human resources Microsoft Dynamics suite of who succeed are constantly management. products, which seamlessly developing functionalities to Because Assistance PSO runs integrate with the Assistance help customers meet their needs. on the Microsoft platform, this Software PSO solution for Good resource planning makes eliminates the need for users to Microsoft Dynamics. processes transparent to the users, learn an entirely new interface. allowing them to integrate and As a result, organisations, both access information with speed large and small, can perform and ease. The goal is to provide all of their tasks through one a 360-degree view of both the single application. The two organisation and its clients. disparate worlds of processes Information regarding the (invoices, hours, projects) and three vital areas of acquisitions, people (documents, e-mails, projects and aftersales is often appointments) are unified, scattered across organisations. A as users only need to record truly effective solution integrates information in one place. them all, providing a complete Assistance PSO does the rest, and instant overview of the providing a full overview of client organisation. It is possible to see details, including address, e-mail, at a glance what is in the sales account activity, documents, funnel and what opportunities project information and invoices. are available, as well as to obtain With an employee functionality an immediate analysis of which that goes further than a simple list projects are succeeding and which of personnel, users can easily find are in the danger zone, or who out who is working on what. Each has paid their invoices on time individual’s department, job title, and who has not. skills, history, and previous and Assistance PSO for Microsoft current projects are listed, and Dynamics is a complete users can further refine complex solution for professional information by creating role-based service organisations, providing dashboards for each position businesses with the ability to and gauges key performance integrate and access all necessary indicators such as average hourly knowledge and data. The rates and revenue. Microsoft Dynamics product Projects are at the core of line consists of four essential Assistance PSO. Access to basic 8 Prime Partner Guide 2010/11

project information, such as every role in the organisation, by Microsoft SharePoint. All description, type of project from assistant to project manager users then have instant access and department, is only the and beyond. Everyone from to accurate and up-to-date beginning. Users have the engineers to architects can create information. Invoices and capability to enter different hourly their own templates, set different purchase orders can be created, rates, group and filter by field, hourly rates for different clients, then automatically posted and and add team members so they create role-based dashboards, updated so that the project can enter their own information and set gauges for specific manager has an overview. Users (such as time spent on a project). indicators, such as hourly rates, can easily view artwork, e-mails, Once a project is saved, it is time and revenue. Whatever the appointments and any updates to automatically sent to Dynamics specific requirements, Assistance the project, all at the same time. CRM to track all related e-mails. PSO can meet the parameters and Founded two decades ago Time is money and careful adjust them when necessary. in the Netherlands, Assistance monitoring of resources is Assistance Software is Software now has 12,000 clients more essential than ever. To constantly revising and expanding and provides full-service solutions this end, the system has two its vision of providing a total on a global scale. The company important functionalities: alerts solution for its users. The focus has achieved the status of and reverse planning. Alerts on integration and innovation Microsoft Gold Certified Partner help businesses keep within has led to the development of and has made a strong entrance budget – every change within quality software that can be used into the North American market, the capacity planning module in every kind of organisation. with clients such as OSL Group, is automatically checked before Assistance PSO’s flexibility is Santiago Calatrava and the users can proceed. Reverse extended even further with American Institute of Architects. planning ensures that all a SharePoint add-on. All Both OSL Group and the American confirmed changes in Outlook information relating to a project Institute of Architects have called and scheduling are automatically needs to be distributed quickly Assistance PSO ‘intuitive’ – with updated in Assistance PSO. and accurately amongst the good reason. The software was The solution can easily be team members and this add-on designed to work the way its tailored to fit the individual ensures that any changes made in users do, and making software business and its needs. Users can Assistance PSO are automatically user-friendly means making it create and modify profiles for updated in the microsites created compatible with people as well as applications. Part of the company’s vision is to create software that people can actually use. Assistance Software’s dedication to excellence is reflected in the training and support provided by both the company and its partners. This ensures a smooth and comprehensive transition to Assistance PSO. The various training packages allow for the quick communication of focused information and users can select a package that best suits their organisation. After installation, customers continue to receive fast and efficient support, both online and offline. 9

viewpoint Innovation for sustainability: setting the scene 3D virtual universes hold the key to sustainability, says Philippe Forestier T he new driver of innovation challenge, and there have been is sustainability. Innovation great developments in the IT for sustainability in this sector in this area: smart grids sense means developing our for grid efficiency, smart meters thinking and processes in order to for consumption efficiency, achieve economic growth while software for energy and carbon allowing social development management, and so on. Yet and environmental preservation. this sense of urgency may cause But if there is a consensus on us to embark on a new path of Philippe Forestier is executive the need to create a sustainable unsustainability. vice president of Global Affairs model of growth and wealth, Although climate change and Communities and member what is hidden behind these is a concern that needs to be of Dassault Systèmes’ Executive words? Defining what this entails addressed, the way we are Committee. He is in charge and how to do this is far from tackling it at the moment is of developing business and being clear at this stage. This is a not necessarily helping us to promoting the group’s image common challenge for businesses determine a long-term global and visibility by leveraging and governments as it implies sustainability strategy as networks of influencers a profound redefinition of our such. For example, if reducing and executive relationships. existing models. greenhouse gas emissions The wake-up call, which means we have to use more Forestier also serves as a has caused us to rethink how water and raw materials, this member of the board and is we tackle sustainability, has is not a sustainability strategy. vice president of the European been largely initiated by the We need to address climate Software Association and environmental debate. The change by using an integrated of the French Software world’s environmental challenges approach, taking into account Association. He is also an are well known: natural resources other environmental challenges advisor to the French Ministry are becoming scarce, biodiversity as well as social development and of Foreign Trade. is being lost, and our climate is economic growth. changing. Interestingly, resolving The example of climate change climate change has been higher demonstrates how policies have on the agenda as it has been influenced business practices and presented by international public opinion, which in turn has bodies as the most pressing driven a demand in the market environmental challenge. For for innovation. It shows how the past decade, governments, agents are interconnected as well businesses and individuals have highlighting the global challenges. been focusing on reducing A systemic approach that takes greenhouse gas emissions. into account our interconnected Therefore, much innovation has and interdependent world in order been driven by the climate change to drive innovation is needed 10 Prime Partner Guide 2010/11

to properly face the global research and development and sustainability challenge. This will strengthening partnerships. “Innovation for involve making use of multi- Among Dassault Systèmes’ sustainability disciplinary skills and reuniting ideas, which it believes hold disconnected communities – the key to sustainability, is means developing private and public, cross-sectoral 3D virtual universes 3D virtual our thinking and industries, businesses, academia universes enable businesses in and individuals. This approach all industries to digitally define processes in order will allow us to define new and simulate products, as well to achieve economic sustainable models, enabling as the processes and resources innovation for sustainability. required to manufacture, growth while Since much of our past maintain and recycle them. innovation has been developed Innovation for sustainability allowing social on unsustainable ground, in this manner asks for the development and now more than ever we need collaboration of all stakeholders collaborative innovation that to define new sustainable environmental isn’t afraid of going against design patterns and implement preservation” the grain. That is why many systemic sustainability strategies. companies like Dassault 3D opens the door to the Systèmes are investing world we imagine. Let’s imagine heavily in talented employees a sustainable world together. 11

viewpoint Mobilising manufacturing processes A new generation of mobile applications and mobile devices offers major cost savings and productivity gains, says Harald Ehrl A high degree of becomes apparent why this is so. digitalisation in production The software was not developed related workflows has under the paradigm of mobility and already been achieved, but therefore lacks the essential feature: there are still some major areas, leanness. This raises the question particularly with respect to non- whether this is the direction we production related workflows, need to be looking, or whether where the degree of digitalisation we should be searching for more has not yet progressed sufficiently. specialised applications, focused Harald Ehrl is the founder and Digitalisation of processes in on handling data between large CEO of GAB Gesellschaft zur the manufacturing environment enterprise back-end systems and Anwendungsberatung für die has so far been linked and limited mobile devices. Datenverarbeitung, which he to static objects and a largely Plant maintenance is case founded in 1997 in Plattling, desktop-bound workforce. So far, in point. The on-site inspection Germany. Since 2001, his whenever processes had to be and maintenance processes company has been developing executed while on the move or undertaken by maintenance staff mobile applications for the outside of the local area network in manufacturing environments are manufacturing industry, and in perimeters, this led to breaks in the still mostly documented by hand. digital process chain. The attendant Even though technical objects and particular the paper production symptoms of these breaks typically service schedules may be managed industry. are redundancies in the entry in applications such as the plant of data, time delays, errors and maintenance module (PM) from stunted business intelligence. SAP, and service orders may be The advent of sufficiently generated automatically, the actual powerful mobile devices, wireless execution of the task takes place technologies such as RFID and outside of the digital workflow. wide area networks now provide The issues related to this are an adequate foundation for that documentation of the work the digitalisation of workflows done tends to be rudimentary entailing decentralised objects and and unstructured. Job reports get a workforce that is on the move. done at the end of the shift or the However the ‘above surface’ end of day, at best. In industries structures still need to be built where maintenance records must before these technologies can be be kept for auditing purposes, harnessed productively. documentation is tedious and The leading developers of time consuming. enterprise resource planning (ERP) On-site data retrieval and data systems have already made some entry via mobile devices helps effort to mobilise their applications, increase productivity by streamlining but as yet, do not offer true mobility the workflow and significantly to their customers. When looking at improving business intelligence their system architecture, it quickly in the areas of maintenance and 12 Prime Partner Guide 2010/11

repair, which in can help reduce platform for companies to maintenance and repair orders, plant and machine downtime. integrate disparate systems into and to manage maintenance staff Most readers would agree with a heterogeneous but seamless effectively. this in principle so far. The real environment for their business data. The frontend application is issue, they might argue, lies with Together with Microsoft SQL designed for ease of use and the exchange of data between Server and Windows Mobile, to enable maintenance staff to the ERP system and the mobile it forms a formidable basis for handle their mobile devices with application. IT departments the development of mobile minimal of training. The mobile are generally very reluctant to maintenance applications such devices are equipped with touch open up their business-critical as MMM2010 solution offered screens, Wi-Fi, 3G connectivity ERP software to peripheral by Microsoft Gold Partner GAB. and GPS, and incorporate applications, even more so when MMM2010 utilises Microsoft’s barcode and/or RFID scanners. writing access to the ERP system line-of-business adapters to Depending on the needs of the is required. They have good exchange data between its customer, report back and reason to be reluctant. mobile application platform and synchronisation of data can be However, this is where a change enterprise business applications handled online as jobs are in thinking needs to take place. such as SAP PM. completed, or at the end of shift, Companies will have to allow their The software is designed to when the mobile device is business application environments allow a flexible configuration returned to its cradle for to be more permeable with regard of inspection, maintenance charging. Experience has shown to the exchange of business data. and repair workflows, to suit that the cost of implementing a This is a necessary prerequisite for a the needs of the customer. mobile maintenance application continued digitalisation of business The management cockpit of such as MMM2010 is often processes within enterprises. MMM2010 provides maintenance amortised within 12 to 18 Microsoft’s BizTalk Server departments with a powerful months through productivity provides an excellent technical tool to manage service calls, gains and cost savings. Microsoft BizTalk Server forms a strong basis for mobile maintenance apps like MMM2010 13

viewpoint MI for true BI For effective business intelligence, manufacturers need real manufacturing intelligence, says Coleman Easterly I n a manufacturing company, more holistic optimisation and business performance depends sustainable improvements. a lot on manufacturing performance. As companies The bigger picture leverage business intelligence (BI) Sufficient integration of business for monitoring, reporting and and manufacturing information analysing business performance, enables both production managers manufacturing businesses need and enterprise executives to see it to include real, accurate and appreciate the cause-and-effect Coleman Easterly is a solutions and complete manufacturing relationships between operational manager for GE Intelligent intelligence (MI). Real MI parameters and business Platforms, Proficy Operations means that the manufacturing metrics, allowing all levels of the Management Software, performance indicators have organisation to work harmoniously responsible for manufacturing integrity between their many towards common goals. operations management sources and the BI layer, so that IT teams play a strategic functionality. Easterly has high-level rollups agree with the role in helping to close the been providing solutions for details in the drill-downs across corporate/factory information performance management in many contexts and perspectives. gap by selecting technology that manufacturing operations for In the physical sense, all aspects seamlessly integrates business and of manufacturing are interrelated manufacturing, such as SharePoint 24 years, in various roles as and from a business perspective for BI, and GE Intelligent both a customer and supplier there are many competing Platforms’ Proficy Operations of information technology. priorities. Without the whole Management software for MI. picture (BI infused with real MI) Computerised or not, business to support a balanced view of objectives and manufacturing both, initiatives can inadvertently realities are already being counteract their intentions. Energy integrated by something or consumption is one of those somebody, to facilitate production issues where reduction efforts in the first place and to track have impacts on both the process performance. ‘Performance’ is and the finished product. basically how well the ‘realities’ If pushed too far, a resulting conform to the objectives. Some increase in product waste of the realities in manufacturing or machine downtime may are production execution, resource even offset the economic and consumption, efficiency, quality environmental improvements test results and environmental sought by the efforts. However, emissions. Some objectives of the empowered with adequate business are production schedules, manufacturing BI, manufacturers recipes, quality specifications can see and better understand and regulatory requirements. process relationships to help Several other perspectives and balance the trade-offs for contexts such as history relative 15

to the present or quality test data inventory stock-outs, expedited right now – which will (should) relative to process conditions, raw material deliveries, late eventually roll up to be next must also be brought together finished goods shipments, year’s reported number. to form the big picture needed delayed changeovers and for decision support and machine downtime. Those Driving business results troubleshooting. situations trigger adjustments The opportunity here is to like increased safety stocks appropriately automate and Integration and more physical inventory integrate the information tasks of You can’t adequately integrate checks, as well as more frequent both the manufacturing activity manufacturing with business accounting corrections. and the derivation of intelligence by simply entering production Capturing (and using) real from it with a cohesive solution. and inventory information into measurements also helps improve There is so much detail that the enterprise resource planning several other issues related to underlies manufacturing system at the end of the week inventory and consumption, intelligence; the best way to from logsheets and control like more precise logistics capture it is as it occurs, via room strip charts. Likewise, you coordination, improved forecasting, the same systems that are don’t get real manufacturing and enhanced insight into real interacting with the people, the intelligence by just connecting manufacturing costs and profitability process, the product – everything controllers and sensors to the BI when it rolls up to the BI layer. involved with manufacturing. layer. The system(s) that rolls up Automated capture of real We typically refer to these as the cryptic raw data into useful measurements, combined manufacturing execution systems intelligence must reflect the with involvement in the or manufacturing operations myriad of inevitable exceptions manufacturing process, improves management. handled by people during the the usefulness of the intelligence Enabling technologies such as manufacturing process, like and the precision of execution. It Proficy derive real MI by being rework, exception routing and also contributes to the integrity involved with the manufacturing manual work, which all play a of data reported for compliance execution, directing and tracking role in shaping the final record. and disclosure obligations such activity according to the business As an example, a common as those related to product objectives, while automating approach to tracking raw safety, energy consumption the information capture. With material consumption, typically and environmental emissions. the right systems, ‘actionable called backflushing, involves The following illustration intelligence’ can also be calculating the quantity of each helps emphasise the depth or ‘intelligent action’. ingredient consumed according spectrum of contexts, where Integrating a company’s BI and to the recipe or bill of material data integrity matters. MI is imperative to closing the (BOM) for each unit of the As no one wants to overstate corporate/factory information gap product being made. It seems or understate the totals, the and requires a technology harmless, but the problem with annual environmental emissions framework that supports this approach is that the final number reported to public leveraging the touch points ‘as-made’ resource consumption disclosure bodies should agree between business and for some products can end with the sum of the monthly manufacturing. Forward-looking up very different from the numbers reported to regulatory IT teams that understand this ‘as-planned’ recipes and BOMs, bodies, which should agree advantage and make it a key which can really throw off with the numbers reported at criterion of their technology inventory and other numbers. the daily production meetings, selection can play a critical role in The cumulative imprecision of which should agree with the helping their companies better not tracking consumption with numbers on the strip charts in align their business strategy and real measurements can have the control rooms, which should operational tactics toward many cascading implications agree with the numbers on common goals for consistently that drive costs up, including the operator’s control panels high performance. 16 Prime Partner Guide 2010/11

viewpoint The agony and the ecstasy of MES Axel Hohnberg takes a look at some of the perceived barriers around manufacturing execution systems A strategic business-to- product lifecycle management business manufacturing tools, supply chain management execution system (MES) systems, and process and integrated from enterprise resource manufacturing control systems. planning (ERP) to the production Often the key barrier facing line enables collaboration for manufacturers when they consider fast, accurate decisions to quickly total B2B MES integration is improve value streams; traceability the return-on-investment (ROI) and international compliance; calculation. The complexity Axel Hohnberg is business increased production line flexibility; in modern manufacturing unit manager, Microsoft and the opportunity to scale environments, with their diverse Solutions at Noser Engineering productivity across the enterprise. information systems, can make in Winterthur, Switzerland. And while the European MES change, and integration, a Hohnberg’s approach to MES market is expected to grow over daunting, expensive and time- comes from the years spent the next five years at a compound consuming task. within the highly competitive annual growth rate (CAGR) of MES solutions have traditionally automotive sector where he more than ten per cent, developing been sold as ‘packaged developed global solutions an effective MES strategy requires systems’, rather than customised with reciprocal production a considered approach. solutions further impacting ROI. Global manufacturing, Additionally, many of the control lines on several continents particularly in the developed systems are proprietary and designed to deliver optimal economies, continues to communications between legacy ROI. Since joining Noser in experience intense pressure with systems are often complex. Useful 2006, Hohnberg has further increasing levels of competition, integration with ERP suites had developed MES thought driven by fast-paced technological also sometimes proven difficult leadership while rolling out and market shifts. These drive the until the adoption of the ISA 95 solutions across a number development of rapid, agile, high- standards. Also, there is concern of global manufacturing quality manufacturing techniques. about information overload and environments. And as competition becomes the capacity of the organisation increasingly global, manufacturers to effectively utilise the additional are required to meet numerous data produced by MES. international standards across Within this murky and often multiple markets. Additionally, uncertain landscape, MES has shareholders are demanding often been seen as disruptive increased returns from the and costly without the benefits manufacturing infrastructure. of integration clearly visible – With global manufacturing particularly in terms of financial reaching a level of unprecedented return. complexity, investing in An experienced MES provider technology is typically seen as will understand how to balance a must. As a result, investment the requirements of the business trends have included ERP, processes, the complexity of 19

the existing structures and the they be on the shop floor or in continuous long-term benefits: potential long-term benefits. the board room. • A move closer to the customer They will also be able to minimise With extensive experience through strategic B2B and MES downtime and disruption and in global MES strategies and • Providing global teams along maximise the financial impact of solutions, Noser Engineering the supply chain with strategic, the MES investment. begins every MES project with transparent communication and A customised approach to a series of robust business operational platforms MES rather than a ‘packaged conversations about what is • Optimising existing ERP and system’ most often provides working and what isn’t along MES investments – making for the sought after increase in the supply chain. The company a more adaptive, cost-effective operational excellence as well utilises a ‘point system’ to manufacturing environment as the long-term benefits and identify high-performing or • Maximising the initial ERP ROI. Microsoft allows partners under-performing hotspots investment by integrating it to embed its core products into along the supply chain. Noser into the production line while their MES solutions, creating further explores with its securing the investment made a robust, highly flexible and customers what needs to be on production assets cost-effective MES development anticipated in the future to • Real-time analytics to support environment. provide them with an adaptive, decision making An experienced MES partner intelligent manufacturing • Collection of quality data to will also know how to fully process. Noser Engineering enhance traceability required by integrate with and optimise the supports global manufacturers international standards – thus existing ERP investment and in the assessment of their driving continuous production line assets while business processes and existing improvement and innovation integrating to communication structures to determine the best across research and tools the global team can easily approach to MES integration development and production access and understand – whether while delivering immediate and workflows. A glimpse from the supply chain of Noser Engineering’s MES customer Daetwyler Cables based in Switzerland and China 20 Prime Partner Guide 2010/11

viewpoint Business intelligence for the manufacturing sector Paul Barber looks at the challenges of extracting the right data to integrate with a true business intelligence solution A true business intelligence systems. Extract, transform, (BI) solution simplifies load (ETL) tools do exactly what information discovery and they imply – they extract data, analysis, making it possible for transform it to make it more decision makers at all levels of an accurate or consistent, and load organisation to more easily access, it into a database for eventual understand, analyse, collaborate, display – and are sold mainly and act on information, anytime to larger companies that have Paul Barber, president of and anywhere. Unfortunately, many legacy systems. Mid-sized PROPHIX Software, holds typical BI solutions tend to support companies that use enterprise an MA in Mathematics from only traditional data sources resource planning (ERP) systems Cambridge University and an that were designed to enhance often have less of a need for MBA from the Richard Ivey business applications, such as ETL tools since the system School of Business. Having sales, marketing and human takes care of storing data in a been in the software industry resources. Therefore, BI in the consistent format. However, for over thirty years, Paul manufacturing industry only even if a company has an ERP led PROPHIX Software’s becomes a worthwhile investment system, it may be better to avoid when the gap between allowing a BI system direct access recent metamorphosis from manufacturing and business to production data. Directly a software distributor to environments is eliminated. accessing real-time production a developer of world-class Solutions such as PROPHIX data can cause performance issues performance management have the ability to integrate with those production systems; it solutions. data from multiple sources into would not be a good idea if every a single unified view of the time the CEO looked at sales data, business, making the most of the invoicing system ground to manufacturing information. a halt. PROPHIX Software is a leading A key component of the developer of solutions designed success of a BI application is to automate financial processes an efficient and reliable data including budgeting, planning, retrieval process; hence, PROPHIX reporting, analysis and Software embraces the superior performance management. It functionality of Microsoft’s Online helps solve the common challenge Analytical Processing (OLAP) of the quality of BI information by database for BI applications – improving the source data with its Microsoft SQL Server Analysis underlying technology. Services (MSAS), the standard Data integrity involves a OLAP database in the industry. whole segment of the software The functional advantages of industry devoted to improving the OLAP include the speed of integration of data from existing data retrieval, flexible reporting 23

capabilities and sophisticated to create financial models that Microsoft SQL Server Analysis calculations that can be defined contain data that can be used Services models, including in the OLAP database. by BI applications. It includes importing structures and data Previously known as many of the key features for data • Offering the ad hoc analysis multidimensional databases, extraction and integration, but tool that can be used for OLAP databases have been with a user interface that is easy unstructured BI access to used in the enterprise software for non-IT professionals. PROPHIX numerical data and includes market for decades and have will calculate metrics (for example analytical capabilities such as been established as a powerful revenue and headcount), can delta analysis technology for many business be used as a mechanism for • Enabling non-IT professionals to applications. Because of the collecting data that is not calculate and maintain metrics success of Analysis Services, available electronically, and can in a PROPHIX model for use in there are many BI tools create OLAP models quickly and BI applications targeted at the mid-market easily. It is not an ETL product or • Including workflow capabilities that use MSAS as a data source a data warehouse tool, but one for managing the collection and these are becoming a of PROPHIX’s major strengths is of manually entered data for commodity. Because of this, that it can be used by a finance BI systems, including e-mail PROPHIX was designed to professional to implement collection using spreadsheets. interoperate with as many such business-focused BI applications BI tools as possible. PROPHIX is with minimal need of IT expertise PROPHIX combines Microsoft an excellent vehicle for creating or involvement – skills that are SQL Server technology with Analysis Services OLAP cubes often in short supply in smaller business knowledge, to offer the and importing data into those companies. PROPHIX Software most effective BI resources and cubes so that BI tools can be has had experience with OLAP allow manufacturing companies used to view the data contained technology since the 1980s and the ability to make critical in them. has been involved in performance decisions based on inclusive PROPHIX has been proven management software with information rather than to grow with companies as the capabilities for the development incomplete data. PROPHIX can industry changes and, to date, of a BI solution including: facilitate compatibility between hundreds of manufacturing • Enabling non-IT professionals operational and business companies are using PROPHIX to create and maintain information. 24 Prime Partner Guide 2010/11

viewpoint Product success in a complex environment Jan Larsson explores the many facets of product development and delivery I t used to be fairly straight- the future forward to conceptualise a • Optimisation – take full new innovative product idea, advantage of the resources do some market research and available today through greater verification of the concept before productivity and more efficient getting into the design phase processes, all while optimising and some real life testing before the cost and quality of the manufacturing and distributing products. the product in question. Jan Larsson is marketing In the early automotive days, In order for companies to meet director responsible for the the Model T offered its customers these requirements, deal with the marketing of the NX Digital very little in the way of options increase in complexity and, more Product Development family or customisation. In fact, Henry importantly, understand the large of solutions at Siemens PLM Ford used to say: “You can paint amount of information necessary to Software across EMEA. He has it (your car) any colour…as long as take the right decision at any point worked in the CAD/CAM/CAE it’s black.” in time, they require the correct software field within numerous However today, nearly all infrastructure and tools along with industries and has years of manufacturing companies deal not a very good understanding of the experience in the hardware only with a global audience for the overall requirements and processes. product but also with a dispersed As an example, let’s look at industry, focusing on input design and manufacturing the complexity of today’s vehicles; devices for CAD/CAM/CAE chain, creating a very complex which far exceeds that of the professionals environment that needs to be first Model T. The spectrum of managed and controlled to customisation available to today’s successfully launch a product. automotive customers adds a Complexity has to be managed tremendous amount of complexity while meeting the more that must be dealt with by the demanding requirements for: automotive manufacturers. • Speed – rapidly take an idea Looking at a typical car and deliver it to the market line gives trillions of possible • Globalisation – develop combinations when you consider “Coming up with innovations in the context any colour, any features, anytime, of the global market being anywhere. the right product served, global partners that are In order to compete and to means defining the engaged and global resources meet the varying needs of a used to bring these innovations diverse, global customer base, specific aspects that to market the automotive industry has • Sustainability – deliver been evolving over the years to will meet or exceed product innovations that are a strategy of common platforms. the needs of today’s environmentally friendly today This approach has resulted in and will not have harmful a tremendous amount of both customers” effects on the environment in product and process complexity. 27

Customisation can involve a great many different variables When considering the number Coming up with the right the company can make a tidy of options and the production of product means defining the profit and the customer gets a these options on a single global specific aspects that will meet product that meets or exceeds platform, we see a highly complex or exceed the needs of today’s their expectations and will last product brought to market through customers. In particular these as long as it is expected to. a set of complex processes. customer requirements fall into Manufacturers also need to bear This complexity is required to the categories of timing, function, in mind availability – ensuring meet the increased requirements performance, style and price. That that its products can be of the consumer for greater means the product is available delivered on time to customers personalisation in their products when the customer wants it, it no matter where they are in and is fundamental to the provides needed value, regarding the world – and sustainability; competitiveness of automotive functionality it is either better than something that has become so manufacturers as well as other products on the market or important today, both on an manufacturers across all vertical performs exactly as the customer environmental and a regulatory industries. requires, it looks and feels exciting, compliance level. and it is available to the customer So to summarise, in order for So what is the answer? at a price that is competitive and manufacturers to be able to Companies must be able to meets their threshold. simultaneously build the right simultaneously execute the activities Of course, these product in the correct manner, required to offer the right product requirements then all have they must develop a rich and build it in the best way possible. a direct effect on how the platform of product and process By establishing an environment product should be built. For knowledge to underpin and where they can simultaneously deal example, the manufacturer support continuous innovation with these issues, they ultimately needs to be able to manage the across the multiple disciplines will transform their process of overall production costs while and phases that encompass the innovation. ensuring quality. This means product’s lifecycle. 28 Prime Partner Guide 2010/11

in practice CSM Iberia C SM Iberia is part of CSM, a large supplier of conducted based on centralised data. bakery products and a leading player in natural To support this model, several Dynamics food preservation and green chemicals. The NAV interfaces were built; supported by company, with three manufacturing plants in Portugal manufacturing, warehouse management, and Spain, offers a wide portfolio of products. Its automated data capture system (ADCS) customers include artisan bakers, bakery chains, in-store and stocks granules. This not only simplified bakeries, industrial bakeries and food service providers. processes, but also improved the manufacturing In order to achieve a fast response to its outbound and warehousing environment, while network of customers and suppliers, CSM needed to deal transactions could be carried out as close to real with several different sources of information at once, but time as possible. had problems maintaining integrity and extracting and All transactions are now performed directly compiling data. It was not taking full advantage of its on the enterprise database server. Users are native enterprise resource planning (ERP) system, which able to move data automatically to and from had serious implications for the long-term support costs production and warehouse areas in real time. of the ERP system and other external implementations. For example, production confirmations and The company found Microsoft Dynamics NAV to be warehouse pickings are carried out using RF a strong ERP tool that could be adapted to the specifics scanners, and items, lots, quantities and bins of each market. It was supported by the experienced are registered by the Navision ADCS solution. Arquiconsult team, who not only thoroughly understand Since deploying Dynamics NAV, CSM Iberia the local requirements and process, but also possess full has benefited from rapid access to critical knowledge of Dynamics NAV’s development potential. data; improved communication between The choice of solution and partner proved to be the right departments, customers and suppliers; formula to fully respond to the company’s needs in the reduced warehouse control and more short-term and to develop tailor-made solutions, crucial informed decision making with real-time data. to creating new opportunities in the highly competitive All this is combined with EAN128 standards, and demanding supply chain execution field. automatic labelling and lot traceability. Based on a small number of critical core processes The whole supply chain management and several surrounding automatisms and interfaces, process now runs more smoothly and CSM Dynamics NAV was able to integrate and manage, Iberia can obtain information faster. “All of in a seamless way, the complexity of all supply our processes will be centralised,” says João chain processes, from the supplier, through the Martins CSM project team leader. “Projects manufacturing flows, warehousing, transport will be more effectively planned and resourced distribution and up to the final customer. and people won’t waste time looking for Successful ERP practices and configurations were information.” Industry: Food and beverage Country: Spain and Portugal Solution: Enterprise resource planning Partner: Arquiconsult Technology: Dynamics NAV Benefits: Rapid access to data, improved communication, more informed decision making 30 Prime Partner Guide 2010/11

in practice OSL Group W ith its headquarters in Montreal, Quebec, management tool focused on efficiency and OSL Group is one of Canada’s largest profitability. Finally, Assistance PSO is intuitive, privately held below-the-line marketing both in terms of look and feel.” agencies and a leader in brand activation. OSL needed The adoption of the new system worked a new enterprise resource planning (ERP) solution after particularly smoothly because end users were the company’s aggressive growth strategy caused it to involved in the decision-making process, outgrow the legacy system that was in place. remarks Bolduc. “Their input at this point was Manon Bolduc, vice president, finance at OSL, a key factor in the success of the explains why the company chose Assistance PSO for implementation. The final decision was taken Microsoft Dynamics as its total ERP solution. “OSL had after hands-on demos were performed for OSL grown to the point where the previous system could no longer handle our operation. We wanted a solution that “The software maximises offered flexibility to adapt to our clients’ needs. Each client agreement is different – there are no standards, Microsoft tools already in hence the need for software that would enable us to answer each client’s requirements.” place in the organisation The company chose Assistance PSO for Microsoft and known by the users. It is Dynamics following a recommendation by Second Foundation, one of Assistance Software’s partners. a strong management tool A key factor in the decision was the flexibility that focused on efficiency and Assistance PSO offered by allowing the organisation to manage outside of the box while respecting best profitability” business practices. The solution also offered versatility within all areas of OSL, along with better-facilitated integration within the organisation. “PSO both easily allows for a quick glimpse into the business and by the finalist vendors. The process involved provides in-depth analysis,” says Bolduc. “The software approximately 18 of our people (business maximises Microsoft tools already in place in the leaders and experts as well as senior organisation and known by the users. It is a strong management). Assistance PSO stood out as being very intuitive and best suited for our needs.” She adds that the choice of the software was based on a global approach to the company’s requirements and was not viewed only as a finance or project management initiative. Industry: High tech and electrical Country: Canada Solution: ERP Partner: Assistance Software Technology: Microsoft Dynamics, Assistance PSO Benefits: Flexibility, better integration, total ERP solution 32 Prime Partner Guide 2010/11

in practice Stork Industry Services S tork Industry Services (Stork IS) is a worldwide able to view their own documents. When a organisation focused on maintenance project is delivered, we use Cadac Organice management and project management in the Publish to convert the project information into oil and gas, chemistry, energy and environment, food, PDF and publish it to a SharePoint location pharmacy and base metals industries. Stork IS supports that can be accessed by our clients. As a customers in improving performance and reducing result, clients have direct access to the in-built costs. By providing integrated, customer-specific situation.” As Bio MCN regularly needs hard technical services, it takes joint responsibility for the copies of drawings, Cadac Organice Publish total cost of ownership of its customers’ production was also used to create a print module. Bio installations. MCN can use this module remotely to find The company’s operations in Delfzijl began with the and select the necessary drawings in Cadac incorporation of the services department of Akzo Nobel Organice and print them in batches through Delfzijl. As a result, Stork IS now also provides services Cadac Organice Publish. to other clients like Bio Methanol Chemie Nederland (Bio MCN). Bio MCN is a consortium responsible for the production and delivery of environmentally friendly bio- “Cadac Organice provides methanol that is used in green fuel. Stork IS supports us with a flexible tool to Bio MCN in maintaining the plant and installations and manages the project and information. “Our projects manage our information, involve large amounts of documents and it is very and all project documents” important that the information is properly managed and that all project members receive the relevant up-to-date documents,” says Bert Gaster of Stork IS. Stork IS’ engineering department was already working with a document management system that was Cadac Organice helps Stork IS manage its well suited to Akzo Nobel. But when Stork IS started to clients’ project documents in a flexible way accept projects from other clients, it was not possible to and helps customise them according to the tailor the system to the needs of these clients without needs of its clients. In addition, clients are able customisations. It also proved difficult to provide to access and view all documents themselves. external clients with access to documents. As the “Cadac Organice provides us with a flexible supplier also stopped maintenance of the system, Stork tool to manage our information, and all IS had to look for another solution. “We compared project documents,” concludes Gaster. a number of solutions,” says Gaster. “Eventually we chose Cadac Organice as it can be easily configured and tailored to the needs of our clients and, due to the underlying SharePoint technology, we can easily Industry: Oil and gas, food and beverage, metals open up the system to external users.” The seamless Country: The Netherlands integration of SharePoint with the company’s Microsoft Solution: Document management platform was an additional advantage. Partner: Cadac Organice “In Cadac Organice we manage the in-built situation, Technology: Windows SharePoint Services 3.0, Cadac and present project information and project history,” Organice Explorer, Cadac Organice Publish says Gaster. “With Cadac Organice Explorer we can Benefits: Flexible document management, easy to find easily find and retrieve documents, including version and retrieve documents, immediate insight into version control and document history, which is an important control and document history labour regulation demand. Due to the easy way that documents can be sorted and grouped, every user is 34 Prime Partner Guide 2010/11

in practice Siemens Energy and Automation S iemens Energy and Automation manufactures reduced because Acquire actually creates the and sells high-performance induction motors at its CAD drawings used for proposals. Pricing Norwood facility in the US. These motors are sold is now accurate in a market that is subject into the most demanding applications in the industry. to volatile pricing structures. Lead times are High performance, low maintenance and long service reduced by equally impressive amounts. life are essential to Siemens’ continued success in this worldwide market. “After an exhaustive evaluation Also critical to Siemens’ success is customer satisfaction. Customers demand quick turnaround of of nearly every interactive selling quotations and consistent quality and performance. and product configuration A manual quotation system that was hampered by a number of time-consuming processes drove solution on the market, Siemens quotation turnaround times to as much as five days. A mix of e-mails and faxes made the quotation system came to the conclusion that error prone and pricing quotations inconsistent. Cincom Acquire was the only With a product that featured thousands of possible configurations, and nearly as many pricing variables, solution that would address its Siemens knew it would be a huge challenge to business challenges ” streamline and automate this process. After an exhaustive evaluation of nearly every interactive selling and product configuration solution Overall benefits to Siemens include on the market, Siemens came to the conclusion that quotation time reductions from days to Cincom Acquire was the only solution that would minutes, increased quotation volumes of three address its business challenges. to five hundred per month, dramatic The results of this implementation were both fast and reductions in lead times, increased product dramatic. The manual processes required to complete and pricing consistency and overall higher the motor performance certification data required by margins on every sale. Perhaps most amazing Siemens’ customers were reduced from four weeks of all is the simplicity and ease of use to less than a single hour. Engineering resources were associated with Cincom Acquire. Users only need product knowledge and very limited IT support. Cincom Acquire guided selling and Product Configuration software is used by over 30,000 users worldwide. Industry: Automotive and Industrial Country: US Solution: Product configuration Partner: Cincom Technology: Cincom Acquire Benefits: Reduction in quotation time, increased quotation volume, increased product and pricing consistency, easy to use system 36 Prime Partner Guide 2010/11

in practice Sevcon G lobal manufacturer Sevcon, which designs, “I now have a consistent overview of our global manufactures and markets electric motor business on one screen,” says Matt Boyle, president control systems, needed to replace the ageing and chief executive officer, Sevcon. “I can switch and disparate IT systems running at its five international between subsidiaries and compare real-time data sites. A lack of integration meant business managers in seconds. This is a huge improvement that adds were unable to get an accurate, up-to-date view of the significant value to the strategic decision-making company. Sevcon worked with Columbus IT to deploy process.” a solution based on Microsoft Dynamics AX. The new The distributed nature of the business solution is easily customised to meet manufacturing means that Sevcon has a real need for needs, can grow with the business and offers flexibility. country-specific features. Multi-language Since its inception in 1961 in the United Kingdom, and multi-currency functionality helps ensure Sevcon has been at the forefront of electric vehicle information complies with local legal and technology. The company’s success has resulted in accounting standards. Sales employees can expansion to France, the US, Japan and Korea. clearly see the status of products in the supply A lack of visibility of data meant that senior managers chain and new orders placed by contractors in had to manually calculate accounts information, sales real time, making it easier to assess stock levels figures, and inventory and stock levels. Financial reporting or predict market trends across the business was slow, and the inconsistent nature Regulatory and compliance legislation, such of charts of accounts forced the company’s technical as the Sarbanes-Oxley Act, creates additional team to develop a complex financial reporting solution. requirements for transparency and control Since implementing Microsoft Dynamics AX, Sevcon across businesses. Sarbanes-Oxley enforces has gained clearer visibility across internal accounting controls, stating that all its business worldwide. The solution improves inter- business records, including electronic records company trade and stock control and, as a direct result and electronic messages, must be saved for five of improved business efficiencies, customers benefit years. The accurate financial reporting enabled from a faster, more responsive service. by the solution has helped the company to The solution has given employees greater business comply with regulations and cut audit costs. visibility across multiple sites. Sevcon now hosts all its Creating and maintaining corporate records business information on a single accessible system. The cost-effectively is easy with Microsoft Dynamics modern, graphical user interface makes viewing detailed AX. The standardised processes and reporting information far easier. features have enabled Sevcon to introduce consistency of financial reports and automate record keeping across the entire group, thus reducing costs considerably. Industry: High tech and electrical Country: United Kingdom Solution: Management solution Partner: Columbus IT Technology: Microsoft Dynamics AX Benefits: Single view of operations, accurate financial reporting 38 Prime Partner Guide 2010/11

in practice Piaggio Aero Industries F “Dassault Systèmes’ Enovia V6 ounded in 1884, Piaggio Aero Industries is one of the world’s oldest aircraft manufacturers. To date, the company has produced more than 50 aircraft PLM solution will enable us to models, including the P.180 Avanti II – an aircraft that has gathered a reputation for style, quality and eco- more efficiently compete on a friendly design. The company’s core activities include global stage” aircraft design and manufacturing, aero engine and aero structure parts manufacturing, and aircraft and engine maintenance. locations via the Internet. “Online remote The company wanted to transform its isolated authoring enables all of our stakeholders such business processes into a closely integrated collaborative as Piaggio Aero Industries employees, risk- environment that would provide employees and sharing partners, suppliers, and customers to partners with access to mission-critical intellectual connect and work together simultaneously on property including design data. Following a the same product,” says Roberto Zuffada, chief comprehensive tender process, Piaggio Aero Industries information officer at Piaggio Aero Industries. chose global PLM provider Dassault Systèmes to The unified V6 environment provides access implement its Enovia V6 PLM solution running on to all product-related information or knowledge Microsoft SQL Server 2005. necessary to design, manufacture, and deliver “As the international aerospace industry continues products to market. On a single platform, V6 to evolve, our biggest business challenge is ensuring supports modelling applications for engineering that we have the infrastructure in place to support the disciplines as well as collaborative business transformation of our company from a low volume, processes that span the entire product lifecycle. niche manufacturer to a best-in-class, global player,” “This is important to Piaggio Aero Industries says Antonio Maglione, Piaggio Aero Industries’ chief because we have a lot of intellectual property technology officer. “Dassault Systèmes’ Enovia V6 PLM in the company,” says Zuffada. “We need to solution will enable us to more efficiently compete on ensure that it’s available to everyone.” a global stage by maximising real-time collaboration to To enhance the real-time component of the drive sustainable innovation, product development and implementation, Piaggio Aero Industries also new initiatives.” deployed the Enovia 3DLive interface as part Enovia V6 is part of Dassault Systèmes fully of the V6 solution. The environment is integrated V6 PLM portfolio, a next generation PLM extremely user-friendly, enabling both 2.0 environment that enables users to create and technical and non-technical employees to collaborate on-line in real-time via an immersive, lifelike easily access corporate intellectual property experience. The solution offers important advantages and work together in 3D over the Web. to companies like Piaggio Aero Industries because it allows original equipment manufacturers and suppliers to transform isolated business processes into closely integrated, collaborative ones. With Enovia V6, Industry: Aerospace companies can harness the collective intelligence of the Country: Global extended enterprise. “That is a key point of the Enovia Solution: PLM architecture because we needed to share information Partner: Dassault Systèmes in real-time with different partners around the world in Technology: Enovia V6 PLM, Microsoft SQL Server order to leverage their capabilities,” says Maglione. Benefits: Enhanced collaboration capabilities, user- The benefits following the implementation have been friendly interface significant. Enovia V6 allows Piaggio Aero Industries to create and collaborate in real-time from remote 40 Prime Partner Guide 2010/11

in practice Papierfabrik Utzenstorf P apierfabrik Utzenstorf is a Swiss paper mill, up to the end of the year, the ERP and MES producing more than 205 thousand tonnes of systems were configured and tested. When paper annually for the European news publishing the productive IT environment went live on 1 industry. Formerly a wholly owned subsidiary of January 2010 as scheduled, no downtime had the Myllykoski Group, Utzenstorf Papier became been incurred. an independent company in 2009 as the result of a management buyout. One of the significant challenges arising out of the buyout was the necessity to design “GAB promised us and set up an autonomous IT infrastructure and that they could do environment for the new company and the subsequent migration of all relevant data from the Myllykoski the job on time, in environment to the Utzenstorf environment within a budget and without time frame of just six months. The challenge presenting itself to the newly incurring downtime. independent company was threefold. The company had to design, source and set up its own data centres They delivered on within an autonomous hardware, software and network their promise, without environment. It also needed to install, configure and roll out all required systems, from manufacturing (MES) and exception” commercial (ERP) systems to office and communication systems. Finally it needed to migrate all required data, including manufacturing, commercial and user data “The successful carve-out of the IT from the Myllykoski environment to the new Utzenstorf environment from Myllykoski to Utzenstorf environment without incurring any manufacturing was a vital precondition for our successful downtime. future as an independent company,” explains Following the recommendation by Myllykoski Group, Alain Probst, head of services at Papierfabrik Utzenstorf Papier contracted IT migration experts from Utzenstorf. “Downtime of our production, GAB to execute the migration. In order to ensure the means a loss in sales of about CHF400,000 per best possible business continuity for mission critical day. We needed a partner who could master applications, and to limit disaster recovery times to the challenge. GAB promised us that they below four hours, two high-availability EVA disk arrays could do the job on time, in budget and from Hewlett Packard, running Microsoft’s Hyper-V without incurring downtime. They delivered on server virtualisation technology, were installed in the their promise, without exception.” data centres at Utzenstorf. An Active Directory structure was designed and implemented for the company, followed by the installation and setup of a complete Windows Server landscape, encompassing Windows Industry: Pulp, paper and wood Server 2008, Exchange Server 2007 and SharePoint Country: Switzerland Services. Finally, existing data was migrated from Solution: Active Directory, Exchange, ERP, MES the Myllykoski environment to the new Utzenstorf migration environment. Partner: GAB Within three months of starting, the data centres Technology: Hyper-V Server, Windows Server 2008, were in operation and the Utzenstorf IT environment Exchange Server, SharePoint up and running. The newly licensed client software Benefits: Migration without loss of productivity was rolled out and all user data migrated to the new environment. In the following three months, leading 42 Prime Partner Guide 2010/11

in practice Qatar Steel Q atar Steel is widely recognised as a leader in processes, equipment performance, the steel industry, extending its pioneering operator activities, and other key commitment from an expansive mill site located performance indicators at various levels of in the heart of the progressive Mesaieed Industrial City, the organisation,” says Erik Udstuen, vice 45 kilometres south of the nation’s capital, Doha. president of software and services for GE In need of a solution to improve operating efficiency Intelligent Platforms. “It also aggregates through a reliable and optimal production process, data for top management reporting and Qatar Steel has adopted Proficy software from GE decision-making.” Intelligent Platforms for a world-class production The Middle East is expected to produce management system. Proficy covers data collection more than 60 million tons of raw steel by from multiple systems including control systems of the 2010 and Qatar Steel will be a forerunner in production machines, material handling systems, and an this production. The company is regarded as enterprise resource planning system. an innovator and has been instrumental in the Inspired to meet the growing demand for steel in development of the region since 1978 when Qatar as well as the region in general, Qatar Steel production began. has embarked upon a series of initiatives aimed “The decision to standardise on Proficy was at increasing its production capacity. The ongoing made after an exhaustive evaluation process modernisation and technically advanced expansion including current and future requirements projects are designed to produce world-class products, analysis, return on investment scenarios and which will further enhance the company’s presence in implementation methodology,” says Malek the world of steel production. Hamdieh, IT manager for Qatar Steel. “This solution will enable Qatar Steel to better An extensive pilot project tackled the monitor and control material flow, production plant’s biggest problem area – tracking and optimising the raw material input to the plant. The previous system was based on large quantities of hand-written material that was difficult to control and use, making information analysis slow and prone to error. “The Proficy Software enables us to deliver on work simplification, elimination of errors and delays in providing real time information with the context for better and faster decisions,” says Yousef Al Emadi, Qatar Steel production manager. Industry: Metals and mining Country: Qatar Solution: Production management system Partner: GE Intelligent Platforms Technology: Proficy platform Benefits: Improved operating efficiency, reliable production process, better decision making and reporting 44 Prime Partner Guide 2010/11

in practice Naryanmarneftegaz O il and gas company Naryanmarneftegaz was the project, GMCS consultants computerised founded in December 2001 in Naryan-Mar, financial, taxation, management and GAAP Russia. The company conducts a wide range accounting processes, contract coordination, of activities in the industry including prospecting registration, support procedures and cash flow hydrocarbon deposits, extracting oil and gas, processing budget management. It also completed some raw material and selling oil, gas and refined products challenging tasks specific to the oil and gas in and outside Russia. Naryanmarneftegaz is a joint industry, such as keeping separate accounts venture owned by Russian oil and gas company, Lukoil for input of VAT for export operations, tubing and American company ConocoPhillips. records, ordering costs accounting for materials Up until 2008 Naryanmarneftegaz used separate purchase and sale of materials to contractors. software products and Excel spreadsheets to maintain The new information system was bookkeeping, financial accounting, inventory control, implemented in just eight months. Fully management and tax accounting, as well as reporting featured management accounting was according to generally accepted accounting principles designed for the system and the distribution (GAAP) standards. This created inefficiencies as double of operational and capital expenditures was processing of primary documents was common and greatly improved. “The company can now inconsistencies in reports required time-consuming obtain reliable data on production costs of reconciliation and the company could not guarantee end products by site,” says Zennikova. “The validity of information. enterprise is able to quickly process economic Back in November 2006, the management at transactions, work with the electronic data Naryanmarneftegaz made the decision to modernise archive, conduct electronic coordination of the financial information system by creating a single payment bids and post user questions and information environment. According to project head suggestions to the information module.” Alina Zennikova, before the tender was called, detailed According to Zennikova, the automation of functional requirements were developed for the new day-to-day activities brings the interaction of finance system, which subsequently became the Russian and Western specialists to a whole new foundation for the technical project. “As part of the business level. Discussion of problem issues, tender almost all solutions which were offered on the substantiated by data from the information Russian market of corporate products at that moment system, is more constructive. “In the long-term were reviewed,” Zennikova explains. “In order to we will achieve a ‘virtual enterprise’ effect if we evaluate the contenders offering software products, continue standardising business processes we designed a ten-level hierarchical analysis method. according to international experience,” notes Because our requirements on level nine included, Zennikova. “I see the system’s efficiency in the among other things, return on investment in system incentives for the mutual development of the implementation, competitors with very strong solutions company and the corresponding software.” were forced to withdraw from the competition. Level ten, the capability to support rapid development of the joint venture, was only achieved by a Microsoft Dynamics AX solution.” Industry: Oil and Gas GMCS, an IT consulting company in Russia, was Country: Russia selected as the partner for the project together with Solution: Financial systems its industry solution GMCS Oil&Gas, which is built Partner: GMCS on Microsoft Dynamics AX. GMCS was chosen as Technology: GMCS Oil&Gas, Microsoft Dynamics AX the partner for the project because of a number of Benefits: More reliable data, improved efficiency successfully implemented projects for international companies operating in the Russian market. As part of 46 Prime Partner Guide 2010/11

in practice WC Bradley Company T he WC Bradley Company is a 118-year-old, its implementation partner because of the privately owned company, headquartered in company’s ability to deliver Dynamics GP Columbus, Georgia. Founded as a “cotton solutions, and knowledge of Dynamics add-on factoring” business, the company has historically products. operated diverse businesses in industries including textiles, farm implement manufacturing, crop and “Our divisions are now on livestock production, wholesale supply businesses for industrial and building contractors, retail businesses in a unified platform, which outdoor sports equipment and licensed sports apparel, has simplified management and barbecue grill manufacturing. Company headquarters are located on the reporting and related Chattahoochee River in historic uptown Columbus in renovated buildings dating from 1885 that were decision-making, and our previously used to store cotton and other goods for user adoption rate and user the business. During the past century, the company has transitioned through different businesses and satisfaction are high and industries, keeping itself in sync with market and growing higher” consumer demands. WC Bradley had been operating its enterprise resource planning (ERP) system on Oracle and JBA WC Bradley has been able to meet its applications for eleven years. Although it was possible primary objectives, decreasing its IT footprint to stabilise the system to meet the most critical business by more than 40 per cent and reducing its needs during this period, it became clear that it carried total support costs by hundreds of thousands an extremely high total cost of ownership. per year – all while providing and improving When it was announced that the company’s current critical functionality and uptime and version of Oracle was to be replaced, the company streamlining business processes. was faced with a decision: to embark on a lengthy “The selection process took ten months, and expensive upgrade, or to replace the system but resulted in us making the right decision to with another solution. “We were looking to simplify achieve our business objective,” comments our IT footprint and reduce cost while providing the Peters. “Our divisions are now on a unified functionality necessary to run our businesses,” says Brett platform, which has simplified management Peters, director of business applications and project reporting and related decision-making, and management for WC Bradley. our user adoption rate and user satisfaction After a six-month system rationalisation process are high and growing higher.” conducted by an internal committee together with the Gartner Group, the decision was made to replace the system with Microsoft Dynamics GP. The primary goals in implementing the new solution were to Industry: Consumer goods and distribution reduce the company’s IT footprint and achieve a Country: USA lower total cost of ownership, preserving much of Solution: ERP Solution the functionality gained through customisations to Partner: I.B.I.S., Inc. the former system, while also eliminating functional Technology: Microsoft Dynamics GP challenges inherent in it. Benefits: Reduce IT footprint, lower total cost of After selecting Microsoft Dynamics GP for its ownership, ease of use, decreased annual support costs solution, WC Bradley found I.B.I.S. Inc. through online research. The company ultimately selected I.B.I.S. as 48 Prime Partner Guide 2010/11

in practice Apollo Vredestein A pollo Vredestein is a leading Dutch tyre Velnaar. Apollo Vredestein runs its full ICT manufacturer, focusing mainly on tyres for infrastructure on the Microsoft platform with high performance cars. The special design of Windows server, Exchange Server, ISA server Italdesign Giugiaro, the legendary Italian design house, and several SQL Servers. This also applies to is the signature for top quality tyres for top quality cars. all 11 international branches, which are all An additionally important market for the company is included in a single large domain. “This is ideal agricultural and industrial vehicles and two-wheelers. for managing,” adds Velnaar. With its 11 worldwide branches, Apollo Vredestein is Apollo Vredestein users all work with a well-known name in the international tyre market. Windows-based workstations and use Office Furthermore, as a subsidiary of the ambitious Indian tyre as a production suite. According to Velnaar, company, Apollo Tyres, the company has succeeded in this is not only the most commonly used obtaining even more international recognition. application worldwide, but also the only option ICT Spirit is Apollo Vredestein’s long-time supplier of for deploying the best possible productivity. ICT infrastructure and Microsoft plays a crucial role in this. The integration with the ICT infrastructure is “This goes back to the time of Windows NT 3.51,” says seamless. The best example of this is Exchange Robert Velnaar, manager of the service desk at Apollo Server’s integration with Office. Vredestein. “We then had to make a choice: continue Users can very easily view and share with Novell or opt for a complete Microsoft environment. schedules, consult with each other, and plan As, at that time, Microsoft was able to offer more added meetings and appointments easily, even value with its SNA and SQL Server, we decided to go over in different time zones. This saves a lot of to Microsoft completely.” Velnaar has never regretted telephone consultations and the related valuable this decision. In particular, the simple and fully integrated time that is lost through these. As a result of management makes the Microsoft platform pre-eminently the full integration of Exchange and Office, suitable for large production plants. management load is very low. The sophisticated “If I look back, it is not any one particular Microsoft Microsoft solutions offer optimal benefits to product that solved a specific problem for us. It is the both users and management. entire package that gives us extra benefits,” continues Velnaar is very pleased with the help that ICT Spirit has provided: “They are true partners and they help us deal with all the major issues. ICT Spirit not only provides solutions, but also thinks systematically about how ICT can really contribute to our business. In the production sector this is important because it gives us a competitive edge.” Industry: Automotive and industrial Country: The Netherlands Solution: ICT infrastructure Partner: ICT Spirit Technology: Microsoft SQL Server, Office, Exchange Server Benefits: Reduced costs, increased productivity 50 Prime Partner Guide 2010/11

in practice Teva T eva Neuroscience is the branded products arm of and the reporting interface used by Teva Teva Pharmaceutical, one of the largest generic project managers, for easier interpretation drug manufacturers in the world, with headquarters of accounting reports. The solution was in Israel. Following the success of its branded neurological configured to map between the company’s products such as multiple sclerosis treatment Copaxone, Canadian and US GATS reporting. The Teva needed a more complete business management resulting system has allowed Teva to set up solution to meet its increasingly complex reporting, a formal budgeting process that enables the budgeting and forecasting needs, and was rapidly accounting team to find out exactly where the outgrowing its existing SAGE ACCPAC system. Says Jean- various expenses are going, and what projects Francois Boily, senior manager, finance and information each cost reconciles with. Microsoft Dynamics systems, Teva Neuroscience: “Our business is driven NAV also matches budget actuals with by cost centres like R&D and marketing – projects are forecasting, which helps the company allocate entrepreneurial, and decisions are made quickly.” The funds more efficiently. Teva can automate company needed a system that could handle a greater volume of transactions through a short accounting cycle. “The solution has helped us Another key requirement was a reporting engine that was comprehensive, real time and easy to use. There was generate US$70 million-plus of also a need to manage multi-company, multi-currency revenue with a system that is transactions with the capability to interact with and report on complex marketing initiatives. extremely affordable” Teva’s parent company was making Oracle-based accounting software its global standard. However, with more of its financial information cycles, which the help of its long-time IT partner SCI, the Canadian makes for speedier reporting. company made a case for deploying Microsoft Dynamics “Microsoft Dynamics NAV gives us the NAV, because the Microsoft solution met all of the needs ability to fine-tune our data to see where of the organisation at a fraction of the cost of Oracle. A money was spent for which tactics,” says Microsoft Certified Dynamics Partner and pharmaceutical Boily. “We’re running our accounting activities industry specialist based in Montreal, SCI advised Teva to with a team of only three people, and given deploy Microsoft Dynamics NAV’s general ledger, payroll, that we’re a publicly traded company and HR and expense-tracking modules so that the company we’ve got massive reporting to do, the could implement a formal budgeting system and manage efficiency of Microsoft Dynamics NAV is really its resources more efficiently. the greatest benefit for us. The solution has Georges Haddad, president and founder of SCI, helped us generate US$70 million-plus of explains: “We’ve found Microsoft Dynamics NAV to revenue with a system that is extremely be the right solution in meeting the needs of smaller affordable.” standalone business units operating within large global pharmaceutical enterprises.” For Boily, the proposed solution was a clear winner. “As a professional accountant, I want a speedy Industry: Pharmaceutical manufacturing reporting cycle, precision, facility of forecasting and a Country: Global familiar, easy-to-use interface,” he says. “Why would I Solution: Business management solution contemplate a massive transition with a large price tag, Partner: SCI when I get everything I need out of Microsoft Dynamics Technology: Microsoft Dynamics NAV NAV?” Benefits: Cost centre management, faster reporting SCI customised Microsoft Dynamics NAV with a bridging application between the system’s database 52 Prime Partner Guide 2010/11

in practice Paladin Labs M ontreal-based Paladin Labs is one of capability to easily create and maintain a clear Canada’s leading specialty pharmaceutical view of customers from first contact through companies. A critical part of the company’s purchase and post-sales. success and growth is its ability to consistently bring innovative products to the market. The company “Microsoft Dynamics CRM provides needed a more flexible customer relationship management (CRM) system that would grow and seamless integration with change with the business. Working under tight migration deadlines, Paladin teamed up with products in the Microsoft Office Microsoft technology partner SCI to implement system, including Office Outlook Microsoft Dynamics CRM. The flexible customer relationship management solution is now helping messaging and collaboration Paladin realise significant cost savings. Sales staff can client and Office Excel pull real-time data from the CRM system to make more informed decisions much more quickly than before, spreadsheet software. This helped while managers benefit from a more comprehensive, up-to-date view of the business. reduce learning and data-entry To ensure its sales force has access to new times, allowing the company information, Paladin needs to update its CRM database each time a product is introduced. But the existing to implement the solution well CRM system could not cope with the demands within the three-month timeline.” placed on it, says James Anderson, manager, sales and marketing data. “The company is in a state of perpetual change, whether it’s signing new partners “We’ve eliminated a lot of previous or obtaining new products to promote, so providing frustration because we now have the power to people with information that’s current is critical,” make changes in the system when users need says Anderson. “However, updating the CRM system them,” says Anderson. “Users love the ability with the information our sales people need became to make changes on the fly. We can build very frustrating and time consuming.” Given these customised views or menus and different challenges and the large volumes of data entering the scenarios on our own as soon as a change CRM system, Paladin needed a more scalable solution. occurs. The system’s flexibility goes deeper An upcoming major sales conference provided the than just providing us with more access; we incentive to take action. now have the tools to ensure that we are able After extensive research, Paladin decided to work to keep up with our constantly changing with Microsoft Certified Partner SCI to implement business.” Microsoft Dynamics CRM. Jose Hildago, director, SCI, explains: “It was essential to implement a CRM solution that was extremely flexible, easy to use and cost-effective.” Microsoft Dynamics CRM provides Industry: Pharmaceutical/Life sciences seamless integration with products in the Microsoft Country: Canada Office system, including Office Outlook messaging and Solution: CRM solution collaboration client and Excel spreadsheet software. Partner: SCI This helped reduce learning and data-entry times, Technology: Microsoft Dynamics CRM, Office 2007 allowing the company to implement the solution well Benefits: Flexibility, customisation, business insight within the three-month timeline. The fully integrated system gives the company the 53

in practice Bygghemma O ne of the fastest growing e-commerce new delivery channels, including smart companies in Sweden, Bygghemma provides phones and social networks. Because of the online and over-the-phone shopping to the DIY integration between servers, staff can now home builder market. In 2009, thanks to the success handle more than 150 orders per hour (up of the company’s first TV commercial, Bygghemma from 20 previously). The improved Web site outgrew the capabilities of its e-commerce platform. means that 90 per cent of transactions now The company faced rising customer dissatisfaction due take place online, reducing the time spent on to shipment lag times and product mismatches. A lack administration by 70 per cent and on service of smooth integration between front end and back end and support by 60 per cent. Orders are now meant that countless hours were spent simply receiving sent to suppliers using BizTalk Server, further and inputting orders. “The site wasn’t performing the speeding delivery. In addition, each time a way we needed it to and customers would leave after DIY homebuilder buys a product, Bygghemma accessing pages that didn’t work,” comments Johan can promote tools and accessories related to Uddh, chief technology officer, Bygghemma. it. Microsoft Commerce Server 2009 has also Microsoft partners MercatoR Data and Avensia enabled the company to respond much more delivered a turnkey overhaul of the company’s quickly to changes in supplier pricing. e-commerce site and business back end. MercatoR implemented its AX Commerce solution, based entirely “Because of the integration on Microsoft Dynamics AX 2009, Microsoft Commerce Server 2009 and the Microsoft .NET Framework. The between servers, staff can now AX Commerce Server solution has a Web layer coded in ASP.NET MVC, an integrated content management handle more than 150 orders per system, and a search and prediction engine that hour (up from 20 previously)” optimises the customer experience. In addition, the back-end administration systems were transitioned to Microsoft Dynamics AX 2009 to allow for near- “All these exciting improvements have only seamless integration with product and transaction been made possible because of the openness information, and Microsoft BizTalk Server 2009 was and flexibility of AX Commerce Server,” implemented to make it easier to exchange data remarks Uddh. “Each time we embark on a with suppliers. MercatoR also implemented Microsoft new e-commerce strategy, we know we can Dynamics AX in parallel for Bygghemma’s largest handle making those changes in-house in one supplier, HAFA Bathroom Group, which manufactures or two days. We never run into a change or and supplies flat pack bathrooms. Microsoft Dynamics challenge now that is not possible to meet AX facilitates production and distribution within the with ease.” entire supply chain. Time to market was crucial, since Bygghemma could not afford further downtime. Both the Commerce Server 2009 and Microsoft Dynamics AX business Industry: Durable consumer goods system were deployed in just three months from order Country: Sweden to launch. Based on these improvements, sales grew by Solution: AX Commerce 25 per cent after one month, while organic traffic to the Partner: MercatoR site increased by over 50 per cent. Technology: Microsoft Dynamics AX, Microsoft The company now plans to expand into Denmark, Commerce Server, .NET, BizTalk Server 2009 Norway and Finland thanks to the enhanced support Benefits: Increased sales, reduced administration for multiple languages, currencies and channels in the Microsoft solution. There are also plans to create 54 Prime Partner Guide 2010/11

in practice Carlsberg T he Carlsberg Group is primarily concerned with couple of months until the local company feels the production, sale and distribution of beer and comfortable enough to take over the day-to-day soft drinks, and is the fourth largest brewery running of the new solution. The consultants group in the world. More than 45,000 people work for then move on to the next implementation. the Carlsberg Group, and its products are sold in more “Five to six months in total is a very quick than 150 markets. implementation time, taking all the conditions In connection with Carlsberg’s expansion towards the into account,” adds Melskens. “However, with East, Asia is one of Carlsberg’s strategic growth areas; but Microsoft Dynamics NAV and Drink-IT from it soon became clear the company could not use the same NORRIQ we have acquired a solution that is IT solution as the other established Carlsberg breweries both easy to use and implement. The costs are around the world. For the Asian countries that have quite reasonable as well. It is also designed to emerging markets, a less complex IT solution was needed. accommodate change, has a flexible front-end “When the Carlsberg Group decided to expand to and a standardised back-end, and is easy to markets in Asia we were aware that we required an IT adjust to regional and local differences. system which could adapt to these new markets,” says Melskens explains what advantages Torben Melskens, strategy director, Carlsberg IT. ”We Carlsberg has gained from introducing the chose Microsoft Dynamics NAV because it has a complexity solution into its breweries: “The new IT which suited our needs. The only catch with NAV was that solution functions as a backbone for the entire the system was not intended for our industry. Therefore, business,” he says. “We have gained complete we had to either develop our own solution or purchase transparency across functions and a united one. Microsoft recommended Drink-IT from NORRIQ, world view, which provides closer integration which was a proven IT solution for breweries.” between the head office and the breweries. In Carlsberg has put together an implementation this way, we can ensure easier benchmarking team that consists of both internal as well as external and a better follow-up of the breweries’ key consultants and local key users. When the company starts performance indicators, material requirements a new brewery it always prepares a business case as the planning and quality control. Microsoft framework for a very thorough matching of expectations. Dynamics NAV and Drink-IT have already been Once it has drawn up the final agreement with the successfully implemented in five of our implementation partner, four or five months pass before it companies in India, Vietnam, Laos and China, goes live. Subsequently, the experts remain in place for a and we are working nonstop to get the system implemented in the rest of our Asian breweries in the emerging markets. Drink-IT has been a huge success for Carlsberg.” Industry: Beverage Solution: Drink-IT Partner: NORRIQ Technology: Microsoft Dynamics NAV Benefits: Easy to adjust to the regional and local differences, better follow-up of the breweries’ KPIs, easy to use and implement. 56 Prime Partner Guide 2010/11

in practice Daetwyler Cables D aetwyler Cables is a division of the Daetwyler classifications to the ERP Web service. Group, founded in Switzerland and active in over With extensive experience in global MES 80 countries, with 4,500 employees, generating strategies and solutions, Noser Engineering approximately €800 million in annual global sales revenue. supported Daetwyler Cables to determine the best “Working together with Noser Engineering was approach to MES integration while delivering smooth and uncomplicated as they rapidly understood immediate and continuous long-term benefits. The our business processes and then developed a system delivered a move closer to the customer manufacturing execution system (MES) which brings us through strategic B2B and MES, optimised existing real value add, while optimising our daily manufacturing ERP and MES investments making for a more activities,” says Hubert Lussmann, technical manager, adaptive, cost-effective, manufacturing harnessing, Daetwyler Cables. environment. It also maximised the initial ERP Central to Daetwyler Cables’ value proposition is its ability to rapidly deliver exactly what its customers “Working together with require, across the globe, at the best possible price- performance. This requires an agile, high-performance Noser Engineering was manufacturing environment. smooth and uncomplicated Noser began with a series of robust business conversations with the Daetwyler Cables’ team about as they rapidly understood their supply chain utilising a ‘point system’ to identify high-performing or under-performing hotspots. Noser our business processes” further explored what needed to be anticipated in the future to provide an adaptive, intelligent manufacturing investment by integrating it to the production line, process. After assessing business processes, existing secured production assets, and provided operators structures, and future requirements, Noser developed with an easy to use interface and increased an MES strategy to fully integrate the existing enterprise uptime. Manufacturing cost calculation processes resource planning (ERP) system while replacing the were optimised with real-time analytics to support existing manufacturing control system. decision-making. The MES also delivers quality A business-to-business client interface enables orders data to enhance traceability required by via electronic data interchange files to be automatically international standards – thus driving continuous processed to the ERP system, providing global teams improvement and innovation across research and with a transparent overview of the manufacturing development and production workflows. process at any point along the supply chain. A phased renewal of Daetwyler Cables’ manufacturing units with integration of MES clients and services along Industry: High tech and electrical the production line increased uptime while providing Country: Switzerland and China protection of production assets. Solution: Manufacturing Execution System The B2B and MES services were implemented with Partner: Noser Engineering Windows Services in C# with .NET 3.5. The client Technology: Windows Services, .NET, Windows Presentation graphical user interfaces were developed with Windows Foundation, Windows Communication Foundation, SQL Presentation Foundation and communicate via Windows Server, SOAP Communication Foundation with the Web service. The Benefits: Supply chain integration from order to delivery, production lines utilise a SQL Server data bank for back real-time analytics from production line driving transparency, up and production data and the individual production traceability, quality, productivity agility and price- units on the line are connected with component object performance, secured production assets model interoperability. A proprietary .NET library from the original ERP system was integrated to provide procurement 58 Prime Partner Guide 2010/11

in practice WSP I n the mid-1990s, global design, engineering and The system consists of three modules, management consultancy company WSP developed says Mikael Johannesson, solution architect a process-oriented system based on the company’s at Precio. “The first module is the process work with quality and environmental management support, where users find the templates, under the ISO 9001 and ISO 14001 certifications. tools and routines they will need for each “It worked well, but it was constructed with the mission. The mission management module, contemporary tools and standards of that day and age,” which is the second part, then creates the says Per Linder, IT director at WSP Group. “Basically, it task automatically. The task is then coupled to was written on paper with descriptive procedures for the assignment process for a specific mission. each step of the process.” This section also has support for document Three years ago, WSP reviewed the existing system to management, which consists of a combination assess how well it was working. The company concluded of a SharePoint database of Office documents that, although the system had served the organisation and local file servers for larger files, such as well, it needed to be refurbished. “We began by reviewing computer-aided design files. Finally, there is a what we wanted in the actual process,” says Per Forsmark, module that allows the user to give feedback, who is responsible for quality and environmental systems such as suggestions for changes in processes at WSP. “We have a main process for all missions and or procedures. In this way, WSP has the we have identified a number of mission types. The main potential to capture this type of information in process is the same and we can add different things to a unified way.” different types of missions, such as railroads or building The company was pleased to be able to constructions, for example. We have now identified some upgrade directly from Office 2003 to Office 70 different mission types that modify and add procedures 2010, says Precio business manager Bjorn and tools to the basic process.” Bemgård. “In Office 2010, we have added When the initial study was completed, WSP began functionality for managing Office templates. reviewing various options and platform providers. The A neat feature, for example, is that company chose to implement Microsoft SharePoint personalised information is filled in 2010 and Office 2010, and hired specialist service automatically for a specific mission.” During supplier Precio to build the required solution. The new the fourth quarter of 2010, implementation system is in development and final delivery is expected of the new platform will take place gradually, in September 2010. continuing during the first half of 2011 until everybody is working with the same process model in the projects. “We hope to be more efficient and increase quality,” says Linder. “Basically, it is all about affordable quality for the customer.” Industry: Engineering design and consultancy Country: Global Solution: Process-oriented management system Partner: Precio Technology: Microsoft SharePoint 2010 and Office 2010 Benefits: Improved efficiency, unified information 60 Prime Partner Guide 2010/11

in practice HOFF H OFF is one of the largest potato processors not visible only to management – everyone in in Norway, handling about one third of the the plant has complete and up-to-date visibility country’s production. HOFF delivers potato of how their department is performing through products under its brand name to grocery stores, HOFF’s Rally Report, which displays results on caterers and wholesalers throughout Norway. The large monitors throughout the plant. company has approximately 230 employees and reported revenue of NOK488 million (US$65 million) in 2008. “The Rally Report contributes For more than 25 years, workers at HOFF had been to better awareness for entering information for key performance indicators (KPIs) into spreadsheets. HOFF management had workers around results a company goal of achieving 85 per cent overall and each department’s equipment effectiveness with the aim of moving above the industry average (82 per cent) and eventually into contribution to the results” best-in-class (91 per cent). This was an aggressive objective, so HOFF needed to reduce all forms of waste, change its production processes and find a way to Since the implementation of the HOFF measure progress. Production System, of which the Profitbase The company devised a programme, the HOFF solution is a key element, productivity has Production System, which aimed to involve all continually improved quarter on quarter. employees in the process of continuous improvement, Higher productivity means doing more with and to capture good metrics to immediately show less and that means more profits are going the effects of any changes. In order to achieve these directly to the bottom line. As a result, HOFF is goals, HOFF needed to be able to measure and analyse well on its way to achieving its goal of being a how its machines and plants were running and, as world-class manufacturing enterprise. new processes and procedures were instituted, to “The Rally Report contributes to better immediately see the impact. awareness for workers around results and each HOFF selected Profitbase and Microsoft for its department’s contribution to the results,” says business intelligence, budgeting and financial planning Kay Kristiansen, CIO, HOFF Norway. system. The system comprises Profitbase Studio for “Management can also see how new processes development and administration of the data warehouse, and procedures are working and track trends in Profitbase WebPlan for operational budgeting and each department. We are able to do this Profitbase SIM for financial planning. Completed in because of the information quality and level of November 2008, the system is totally integrated and detail we get from the Profitbase system.” built on Microsoft technology that includes Windows Server and SQL Server. The system extracts data from the existing business and production systems and delivers metrics to management on finance, sales, Industry: Food and beverage human resources, inventory and production. Country: Norway Less time is now spent on data capture and reporting Solution: Business intelligence, budgeting and financial and the quality of the data is superior to that captured planning by the previous system. This means that management Partner: Profitbase trusts the figures and is confident in using the reports to Technology: Windows Server, SQL Server make decisions. Reports have KPIs for the company, for Benefits: Performance visibility, improved productivity each product and for the various departments, so it is easy to identify where the problems are. The results are 62 Prime Partner Guide 2010/11

in practice East Jordan Iron Works E ast Jordan Iron Works (EJIW) is a leading and dicing, multiple dimension hierarchies and American manufacturer of construction castings, trend analysis. fire hydrants and tree grates. The company is Some of the benefits that EJIW has located in East Jordan, Michigan, where the foundry experienced include data integrity, effortless has been operating since the late 1800s. EJIW has 21 change requests and time savings. The stocking branch locations and two distribution centres company can also leverage its legacy data due throughout the US and Canada. The company also to PROPHIX’s integration capabilities. EJIW has four other foundries located in Oklahoma, France, is a growing company, so the ability to add Ireland and China. new sales yards or manufacturing centres by Like many other companies, EJIW used Microsoft simply dragging and dropping in different Excel for budgeting tasks but began to experience branches has been beneficial. “It is a huge challenges as the company grew. A major challenge for time saver, especially because rollup structures Joe Spyhalski, manager of costs and budgets at EJIW, are automatically updated without having to was the consolidation of multiple spreadsheets. “We change any formulas,” says Spyhalski. “We had ten managers controlling their own Excel budget are still in a growth mode and it makes it a lot spreadsheets, so it was a mess trying to aggregate all easier for all of us.” the data,” says Spyhalski. “It was a clerical nightmare PROPHIX was initially implemented for the and it was really difficult to make any changes.” financial portion of the company, but over time, EJIW has expanded its use to include multiple aspects of the organisation. “We now “PROPHIX was very competitive have several models: multi-dimensional sales and met our requirements for model, inventory model, labour hours model, and raw materials model,” explains Spyhalski. automated imports, custom “We get all our latest raw material purchases report formatting and e-mail and we calculate a weighted average cost of all the materials for the month. We then take report distribution” those numbers to feed into our manufacturing system for our standard costs. PROPHIX has been great for us because, in addition to the EJIW investigated several different software finance model, we have all these other types vendors and found PROPHIX to be the ideal solution. of models we’re using on a daily basis, which “Right from the start, it was the cost of the solution help us truly understand our business.” In the that really intrigued us,” adds Spyhalski. “PROPHIX future, EJIW plans to implement PROPHIX at was very competitive and met our requirements for other locations. automated imports, custom report formatting, e-mail report distribution, and drill through to source data in our AS/400 legacy system. PROPHIX offered the most benefits and an all-in-one solution that could expand to Industry: Metals and mining further uses in the future.” Built on industry-standard Country: USA Microsoft SQL Server technology, PROPHIX offers an Solution: Budget management open architecture that simplifies the integration and Partner: PROPHIX data aggregation within its existing infrastructure. In Technology: SQL Server addition, Microsoft Analysis Services, a leader in online Benefits: Cost and time savings, automated systems, analytical processing database services, provides an ideal scalability, data integrity foundation for powerful multi-dimensional analysis of data, such as drill through to underlying data, slicing 64 Prime Partner Guide 2010/11

in practice Dragenopharm L eading German manufacturer Dragenopharm system. In addition, scarabPHARAO handles began its search for a new enterprise resource document management and archiving. planning (ERP) system in 2003. A careful decision Searching for documents and indexing new process led to the selection of a vertical industry solution documents in the electronic document store from scarabaeusTEC. is always possible based on the consolidated Implementation of the solution began in 2005 data from the ERP system. With respect and took exactly seven months for all four of to GMP requirements, this solution allows Dragenopharm’s sites. This also included the complete Dragenopharm to track every version of good manufacturing practice (GMP) validation of every printed document, even down to a the system at all sites. During the implementation, a single printed label from goods entry of base team of more than 30 people from Dragenopharm material to distribution of the final packages. and scarabaeusTEC identified more than 150 specific As a vertical solution for pharmaceutical requirements, which were documented during production, scarabPLUS includes complete consolidation workshops. All these requirements have batch recording and batch tracking by since been met by scarabaeusTEC. The flexibility of the design. A computer-controlled weighing- solution proved to be a significant cost saver when system is also integrated for drug safety and updates and upgrades became necessary. pharmacovigilance. The solution is completely based on Microsoft In 2008 Dragenopharm merged with Swiss technology. It runs on Windows Servers with SQL Server Caps Holding, a Swiss contract manufacturer as its back end and Windows XP or higher. for pharmaceuticals, food supplements and The core application, scarabPLUS, is integrated with health care products. Today all sites and units Microsoft Office, using Microsoft Access for visualising of Dragenopharm are connected to the main data and presenting reports, and can be customised system. This ensures an integrated workflow according to the needs of end-users and pharmaceutical system without gaps. requirements. The middle tier has a business logic “scarabPLUS has been our preferred ERP layer that runs on SQL Server, using stored procedures, system since its successful implementation in functions and triggers for optimal performance. The 2005,” said Heiko Bjarsch, managing director, data and database also run on SQL Server. technical operations at Dragenopharm. “ We In addition to handling material management, are still running it with perfect satisfaction. purchasing, sales, logistics and production, the solution Our decision to select scarabaeusTEC has contains fully integrated quality control modules to provided us with sustained success.” organise the laboratory information management Industry: Pharmaceutical Country: Germany Solution: Enterprise resource planning Partner: scarabaeusTEC Technology: scarabPLUS, scarabPHARAO, Windows, SQL Server, Office, Visual Basic Benefits: Compliant with FDA manufacturing guidelines, fully validated, enables business growth, decreased costs, increase in turnover 66 Prime Partner Guide 2010/11

in practice Energomash Group T he Energomash Group unites several enterprises geometric parameters of an NX model into a and engineering centres and is one of Russia’s corresponding Teamcenter entity. largest power engineering companies. Its Corporate-wide information (Teamcenter) operations cover design, construction and installation and design (NX) systems enable Energomash to of gas turbine generator units for heat stations, and its perform the complete array of product lifecycle product line includes electrical equipment, oil and gas- activities within an integrated information related technology, metallurgy, heavy engineering and environment. These include client database transportation equipment, as well as electric power and management, in-house order creation, basic heat generation. product structure development by the design When Energomash first began establishing its and production planning departments, and engineering centres, it started looking for a product paper design documentation generation from lifecycle management (PLM) system. The company the digital product structure and 3D models. had numerous requirements, including the need for The technologies make extensive use of tight synchronisation between the CAD and data Siemens PLM’s global alliance with Microsoft – systems to create a unified digital platform, real-time both are tightly integrated with Windows and product data exchange between the corporation’s Office – providing users with a familiar interface divisions and the ability to extend the functionality of to work within. the systems. Energomash’s management also wanted Energomash also created a reference library a system that would support concurrent multi-user of materials, standard and original equipment assembly editing and minimise design and production manufacturer parts and units, as well as tooling planning costs by replacing time-consuming manual to serve as a primary reference resource. To workflows with automated ones. A PLM market maintain data integrity and to avoid duplication, analysis led to Energomash selecting Siemens the library supports special entity naming rules. PLM Software technology – Teamcenter for digital There are duplication removal and publishing lifecycle management and NX for digital product procedures for new entities with multi-site development. collaboration. The deployment began at Energomash’s St Petersburg The deployment of Teamcenter and NX has Engineering Center while the GTTETs 009 low-power resulted in highly coordinated activities across heat and power station was being designed. By geographically distributed engineering centres. developing a standard digital mock-up of the gas turbine According to its management, the Siemens engine, the team working on the power station was able solution provides an integrated information to better manage the project at each individual stage. environment that enables managing the entire Energomash also reported much improved product product lifecycle. quality alongside reduced costs in prototype production and testing. A number of other projects were successfully deployed using NX and Teamcenter, leading to Industry: Power engineering Energomash making the decision to set a company Country: Russia standard for complex product design. NX was Solution: PLM system configured to meet the construction industry’s Partner: Siemens PLM Software requirements related to metallic structures design and Technology: NX, Teamcenter documentation layout, and in-house, best-practice Benefits: Improved product quality, reduced costs design techniques were developed for standard electric in prototype production and testing, integrated units, including design automation using a reference information environment library and model prototypes. Now all production planning processes are supported by downloading the 68 Prime Partner Guide 2010/11

in practice Speedboard Assembly Services S peedboard Assembly Services offers an SQL Server under a .NET Framework, which entire range of contract manufacturing and we will be moving to in the future,” adds electronic manufacturing services from its ISO Owen. “They have also moved us onto a 9001:2008-approved facility in Windsor, the UK. It was reliable and stable environment utilising formed in 2003 following a management buy-out of Windows Server and implementing Microsoft Speedboard by Richard Watson and Neil Owen. Exchange for our emails. Not only has this The company’s fully bespoke service is designed to extended the life of our software system provide clients with a range of design services (printed seamlessly, it has also improved integration circuit board, design for manufacturability and design with our partners and suppliers.” for testability), procurement services, assembly (surface mount devices, mixed technology, conventional and final/box build), programming, Kanban stock holding, “Softlink Solutions ERP system dispatch/logistics, order fulfilment and full after-sales has enabled us to move with service. “Speedboard has been using Softlink Solutions the times without having to enterprise resource planning (ERP) system for about get to grips with new systems 30 years,” says Owen, managing director, Speedboard Assembly Solutions. “This was before my time with and procedures” the company. In my experience however, the software, because it is tailored to our specific needs, has fitted in Using the Softlink Solutions ERP system, with our own procedures so we’ve not had to adapt to Speedboard enjoys greater flexibility from a an off-the-shelf product.” system that is tailored to its exact requirements As contract electronics manufacturers, it is vital that and with the reassurance of product longevity Speedboard always has sufficient components available by future versions being based on SQL Server to meet quick lead times for its clients. However, the and the .NET Framework. administrative costs incurred in maintaining sufficient “Softlink Solutions ERP system has enabled stock levels are high in comparison to the low value of us to move with the times without having to the component parts. get to grips with new systems and “The main problem was ensuring we always had a procedures,” says Owen. “The new stock good stock level of each component so when a client consignment system has not only improved wanted something made, we had the parts available,” says our cash flow, it has also enabled us to meet Owen. “However keeping vast quantities of stock on hand quick lead times adding greater value to our was not good for cash flow so we needed a solution.” own client relationships.” Although there are plenty of consignment stock control systems on the market, Speedboard didn’t want to be in the position of trying to run two systems that didn’t integrate seamlessly with each other. Industry: High tech and electrical “That’s when we approached Softlink Solutions,” Country: UK explains Owen. “They quickly returned to us with Solution: Enterprise resource planning the perfect solution. They designed and developed a Partner: Softlink Solutions consignment stock control system that integrated into Technology: SQL Server, .NET Framework, Windows their existing ERP system. Now we always have stock Server, Exchange Server available and our administrative costs have dramatically Benefits: Greater flexibility, improved cash flow, quicker been cut.” lead time “We are also very excited that Softlink Solutions has renewed the life of the ERP system to run on Microsoft 70 Prime Partner Guide 2010/11

in practice Siemens G lobal enterprise Siemens is a major player in “ProArc provides complete the oil and gas sector. For the past ten years Siemens has relied on ProArc from technology management of documents provider Software Innovation to better manage and correspondence, and meets information, leading to more timely deliveries, risk reduction and therefore better project control. strict security requirements” “In order to be a successful supplier in this industry, it is essential to have good document and correspondence management systems,” says Siemens’ project manager, selected documents in ProArc can be made Magnus Wessel-Aas. “In our projects, aspects of the available to the customer. This is of course engineering work are performed by sub-contractors. based on strict access rules.” Our main task is to integrate every element into a In addition to a system for managing comprehensive system. These need to be documented documents and correspondence, Siemens according to various requirements, such as Norwegian needed an efficient way of gaining an overview and American certification requirements.” of the progress of projects. To meet this need, ProArc provides complete management of it is using the ProArc Planning module. documents and correspondence, while meeting strict “This is extremely successful and we can see requirements for documentation and security. The that this application gives us significant efficiency ProArc Planning Module also allows Siemens to be in gains,” says Wessel-Aas. “At the point of control of the progress of projects. supplying project documents to customers, we Wessel-Aas continues: “We have used ProArc for ten need to know exactly what their status is and be years. It gives us a central and secure repository where we able to see what stage the documents supplied can easily manage the increasing volume of letters, e-mails, under the contract are at. ProArc Planning helps drawings, manuals, procedures and correspondence. With us with this. We can define delivery dates and a complete history of all the documents, the fully traceable milestones for each document – for example system allows for increased accountability. We can, for when it needs to be delivered internally and example, trace the revision history of drawings. Should externally. We can also run reports for someone there be any form of dispute with other parties involved in working with a specific subsystem. This means a project, we can check the history to confirm what was that we can see how much progress we have agreed, what documents were sent and when.” made, detect any delays and focus on them, and ProArc is also an important contractual support tool. allocate key people where needed.” “The majority of our projects are international, complex and extremely difficult to implement,” says Wessel-Aas. “Historically, traceability is absolutely essential, especially in the latter phases of a project when there Industry: Oil and gas is often increased time pressure and risk of ambiguities Country: Global and misunderstandings.” Solution: Information management: process support, ProArc is also used to help Siemens to achieve the project collaboration, document control, document desired levels of quality and efficiency it is renowned management for. “It is particularly needed in our projects in Asia, Partner: Software Innovation where local collaborators are less likely to have their Technology: ProArc, Microsoft SharePoint, Office, own robust document management systems,” explains Outlook, Wessel-Aas. “Our projects each have two separate SQL Server repositories – one for editable documents and one for Benefits: Better collaboration, greater efficiency, those documents that must remain unedited. In addition improved visibility to these, we have a customer portal through which 72 Prime Partner Guide 2010/11

in practice CES Group B ased in Minnesota, CES Group manages in supply chain and inventory management,” a network of heating, ventilation, and air- says Wade Tkachuk, operations manager at conditioning equipment manufacturers. Venmar Venmar CES. “We can now align production CES, which specialises in both engineer-to-order and more closely with demand so we can scale configure-to-order energy recovery ventilation solutions, more efficiently.” maintains two locations, which both used different Venmar CES has also been able to production systems. Each organisation had developed optimise its order-to-cash cycle. By using its own supporting line-of-business and database the To-Increase e-Con Sales and Product applications and maintained separate accounting Configurator alongside Dynamics AX, the and production databases. The use of non-integrated company can create bills of materials and systems lengthened the time needed to complete basic routes with greater accuracy and speed. tasks. The absence of a single, centralised repository for “With the e-Con tool, we can get quotes, sales, accounting, and inventory data hampered visibility orders, and bills of materials into the system into operations and made reporting extremely difficult in less time so jobs get to the production and time consuming. floor faster,” says Tkachuk. “With the Venmar CES engaged Microsoft Gold Certified production information linked with financials Partner To-Increase for help in deploying Industrial and inventory in Dynamics AX, we can easily Equipment Manufacturing (IEM) for Microsoft track shipments and invoices against orders Dynamics AX alongside the To-Increase e-Con Sales to speed up payment cycles and improve our and Product Configurator, a Certified for Microsoft cash position.” Dynamics solution. In addition to meeting a significant By capitalising on easy-to-use and flexible portion of our requirements out of the box, we reporting tools from IEM, Venmar CES has liked the fact that Microsoft worked closely with better visibility into every aspect of its business, independent software vendors to layer additional, which helps managers boost efficiency and industry-specific capabilities on top of the core reduce cost. “In our previous manufacturing functionality of Microsoft Dynamics AX,” says John system, producing sales backlog reports took Clayton, project manager for CES Group. up to two days. With Dynamics AX, we can CES Group now expects to significantly reduce create a much more detailed report in overhead and IT maintenance costs while maximising its minutes,” Tkachuk explains. “We can use the competitive advantage through co-ordinated transaction lead-time visibility to scale our production processing and improved data analysis. “By running a capacity up or down.” single, real-time transaction-processing system across our locations, we can synchronise our purchasing and manufacturing operations so that we can quickly route materials to where they need to be to get orders Industry: Heating and ventilation completed in less time,” says Clayton,. Country: Global Venmar CES has streamlined its order-to-cash Solution: ERP System cycle, boosting the efficiency of order and production Partner/ISV: To-Increase sub processes by up to 85 per cent. By managing all Technology: Industrial Equipment Manufacturing, purchase orders, invoices, and payments to suppliers Microsoft Dynamics AX, To-Increase e-Con Sales, in a single system, Venmar CES can better track total Product Configurator procurement costs. Moreover, synchronising the Benefits: Enhanced supply chain control, increased procurement function for its two locations has enabled order-processing efficiency by 85 per cent, the company to standardise its contract-purchasing consolidated, on-demand reporting process. “The ability to access all our data in Dynamics AX has enabled us to make continuous improvements 74 Prime Partner Guide 2010/11

in practice crenox F ollowing the bankruptcy proceedings of its weeks for all project phases to be implemented, American parent company, German pigment from the initial analysis to actually going live. producer crenox needed to replace its enterprise “Even when time is of the essence, it is of resource planning (ERP) system at short notice. paramount importance that all phases of the YAVEON stepped in to implement Microsoft Dynamics project are performed faultlessly, otherwise the NAV for 40 users with the YAVEON ProBatch chemical problems experienced during live operation industry solution. become severe,” comments Michael Dierdorf, crenox has been producing the white pigment project manager at YAVEON. titanium dioxide at its Uerdingen plant since 1957. With At the same time, Schaap ensured that his an annual production volume of 107,000 tons, crenox team adjusted to the standard processes of Uerdingen is now one of the largest plants of its kind. Microsoft Dynamics NAV and the YAVEON In March 2009, the Krefeld-headquartered subsidiary ProBatch industry solution. General ledger, with more than 500 employees was forced to follow in purchases, sales, asset accounting, inventory/ the footsteps of its US parent company Tronox and file warehouse management, manufacturing, for bankruptcy. The receiver, Eberhard Stock, regarded quality assurance, controlling and customer this as an excellent opportunity to secure the long- relationship management have now been term future of the site by means of restructuring. He mapped in the system for 40 concurrent users. appointed Stefan Schaap from ad tempus consulting as A further challenge lay in connecting interim manager for this process. the production control and maintenance After disengaging from the parent company, crenox systems. In order for crenox to be able to work had to restructure its entire operation, including its independently and to reproduce and test the business software. “Continuing to operate with the entire 2009 fiscal year in Microsoft Dynamics existing, proprietary ERP solution would not have made NAV, it was essential that YAVEON transfer financial sense and would have hindered the sale of 220,000 general ledger entries and more the site,” explains Schaap. For this reason, a new ERP than 12,000 fixed asset ledger entries into the system needed to be operational in all departments by new system. Thanks to YAVEON ProE-SCM, 3 August 2009. interfaces could be created very quickly. “We looked into three different providers,” says “We wouldn’t have been able to convert the head of IT at crenox, Björn Krause. “What particularly ERP system had it not been for the excellent impressed us about YAVEON was its industrial expertise work of project manager Michael Dierdorf from and stringent implementation concept.” The project YAVEON,” says Schaap. crenox is now prepared finally got underway at the end of May, leaving just nine for all eventualities, as figures and processes are transparent and the entire optimisation can be driven from a central location. Industry: Chemicals Country: Germany Solution: Enterprise resource planning Partner: YAVEON Technology: Microsoft Dynamics NAV Benefits: Fast ERP implementation, transparent processes 76 Prime Partner Guide 2010/11

Prime Partner Guide 2010/11 direCtOrY

solutions index DIRecTORy Welcome to the directory section of the Prime Partner Guide 2010/2011. There are two indexes, followed by an A to Z listing of Please bear in mind that this directory is based on companies that provide technology solutions. information supplied by the solution providers themselves. First is an index of industry sectors, for example food and Our intention is to equip you with a resource for easy access beverage, metals and mining, and listed within each sector are to contact information and corporate descriptions in the the solution providers that have industry-specific expertise. process of selecting a partner, rather than a recommendation. Using this index you can start with your industry to seek out a Details change and we apologise if any of the information technology partner. in this directory is out of date or inaccurate by the time you Second is the solutions focus, an index of technology solutions read it. that partners offer. Review this index to find a list of partners Please visit www.onwindows.com for live listings and the latest who are active in a particular technology, such as application news and research from hundreds of our partners. In our online development or business intelligence. Partner Directory you will find the most comprehensive, up-to- The A to Z of companies contains information about solution date catalogue of Microsoft partners and coverage of their key providers, including contact details and a company profile. announcements. InDUSTRy SecTOR Aerospace and defence Go Virtual nordic Services abtis Gruppo ecobyte Technology – Skillteam Agility Business Solutions Istante Software Innovation Assistance Software In2grate Business Solutions Sword Achiever ATS International Infoman Syncronology Avanade intellecom THOLD-IT BSU Intersoft Management Systems TPG The Project Group cadac Organice Kerberos Vision IT - VDS computing capscan Maxima Zylog Systems cellent McLaren Software cheops technology ncIM Automotive and industrial cincom Olivia Sistemas A.n.e. crown computing PDM Technology ABH Dassault Systèmes Preactor International abtis DAXeAM Precio Systemutveckling Agility Business Solutions Dekker Predisys AIVeBS Demand Solutions europe Profitbase Annata Derdack Program Framework Arquiconsult Descartes PROPHIX Software ascention information management Digipede Technologies PTc ATS International e2e Projects Real consulting Integration and Avanade ecX Operation BSU eDUTI runtime software capscan epicor Siemens cellent Form IT Solutions Siemens PLM Software cheops technology Ge Intelligent Platforms Simpson Associates Information cincom 80 Prime Partner Guide 2010/11

cnD Schug ncIM capscan columbus IT nORRIQ Belgium cellent cOMPUTenZ eDV-Lösungen Offimac cheops technology conplement Olivia Sistemas columbus IT cOPA-DATA ORBIS crowe Horwath crowe Horwath PDM Technology crown computing crown computing Platani nederland Dassault Systèmes Dassault Systèmes Preactor International DAXeAM DAXeAM Precio Systemutveckling Delaware consulting Delaware consulting Prediktor Demand Solutions europe Demand Solutions europe Predisys Derdack Derdack Profitbase Descartes Descartes Program Framework e2e Projects Digipede Technologies PROPHIX Software ecX e2e Projects PTc edan Integrator ecOnneX Qurius eDUTI ecX Real consulting Integration and epicor edan Integrator Operation Form IT Solutions eDUTI runtime software GAB epicor Siemens GcG Form IT Solutions Siemens PLM Software Ge Intelligent Platforms Fujitsu Technology Solutions Simpson Associates Information Geisler Datensysteme GAB Services GMcS Ge Intelligent Platforms Skill Gruppo ecobyte Technology – Geisler Datensysteme Skillteam Istante Go Virtual nordic Softlink Solutions I.B.I.S. Gruppo ecobyte Technology – Software Innovation IcT Spirit Istante Sword Achiever Infoman Hönigsberg & Düvel Datentechnik Syncronology Intersoft Management Systems I.B.I.S. THOLD-IT Intiro Development IcT Spirit To-Increase Invensys Operations Management In2grate Business Solutions TPG The Project Group IOK Infoman TRIMIT Kerberos intellecom Vision IT - VDS computing Maison consulting & Solution Intersoft Management Systems Zylog Systems Maxima Intiro Development MBS-Modern Business Systems Invensys Operations Management Chemicals McLaren Software IOK abtis Mercator Improve Kerberos Agility Business Solutions MindSet Keyteam AIVeBS nAVAX Group KPIT cummins Infosystems Arquiconsult ncIM Maison consulting & Solution ascention information management nORRIQ Belgium Maxima Aspen Technology Offimac MBS-Modern Business Systems ATS International Olivia Sistemas Mercator Improve Avanade Platani nederland MPS & Affärssystem BSU Preactor International nAVAX Group cadac Organice Precio Systemutveckling 81

solutions index InDUSTRy SecTOR Predisys epicor Softlink Solutions Prime Vision Form IT Solutions Sprinx Systems Profitbase GAB Sword Achiever PROPHIX Software GcG Syncronology Qurius Ge Intelligent Platforms THOLD-IT Real consulting Integration and Gruppo ecobyte Technology – TPG The Project Group Operation Istante TRIMIT runtime software I.B.I.S. Vision IT - VDS computing scarabaeusTec IcT Spirit Zylog Systems Siemens In2grate Business Solutions Siemens PLM Software Indigo Food and beverage Simpson Associates Information intellecom ABH Services Intersoft Management Systems abtis Skill Intiro Development Adifo Skillteam Invensys Operations Management AIVeBS Software Innovation IOK Arquiconsult Sword Achiever itnetx ascention information management TPG The Project Group Kerberos Assistance Software Vision IT - VDS computing Keyteam ATS International yaveon KPIT cummins Infosystems Avanade Zylog Systems Maxima BSU MBS-Modern Business Systems cadac Organice Consumer goods Mercator Improve capscan 4Dynamics MindSet cheops technology A.n.e. MPS & Affärssystem columbus IT ABH nAVAX Group cOPA-DATA abtis ncIM crowe Horwath AcT Solutions nORRIQ Belgium crown computing Agility Business Solutions ORBIS Dassault Systèmes AIVeBS Platani nederland DAXeAM Arquiconsult Preactor International Delaware consulting ascention information management Predisys Demand Solutions europe ATS International Prime Vision Derdack Avanade Profitbase Descartes BSU PROPHIX Software e2e Projects capscan PTc ecOnneX cheops technology Qurius ecX columbus IT Real consulting Integration and edan Integrator crown computing Operation eDUTI Dassault Systèmes runtime software epicor Demand Solutions europe ScI Form IT Solutions Derdack Siemens GcG Descartes Siemens PLM Software Ge Intelligent Platforms e2e Projects Simpson Associates Information Geisler Datensysteme ecOnneX Services GMcS ecX Skill Gruppo ecobyte Technology – eDUTI Skillteam Istante 82 Prime Partner Guide 2010/11

I.B.I.S. AcT Solutions Keyteam In2grate Business Solutions Agility Business Solutions KPIT cummins Infosystems Indigo AIVeBS Maxima Intersoft Management Systems Arquiconsult MBS-Modern Business Systems Invensys Operations Management ascention information management MPS & Affärssystem IOK ATS International nAVAX Group Kerberos Avanade navicom Keyteam BSU ncIM KPIT cummins Infosystems capscan nORRIQ Belgium Maison consulting & Solution cellent Offimac Maxima cheops technology ORBIS MBS-Modern Business Systems cincom PDM Technology Mercator Improve cnD Schug Platani nederland MindSet columbus IT Preactor International nAVAX Group conplement Precio Systemutveckling nORRIQ Belgium crown computing Prediktor Olivia Sistemas Dassault Systèmes Predisys ORBIS Demand Solutions europe Prime Vision Platani nederland Derdack Profitbase Preactor International Descartes PROPHIX Software Precio Systemutveckling Digipede Technologies PTc Prediktor e2e Projects Qurius Predisys ecOnneX Real consulting Integration and Prime Vision ecX Operation Profitbase edan Integrator runtime software PROPHIX Software eDUTI Siemens Qurius epicor Siemens PLM Software Real consulting Integration and ePocket Solutions Skill Operation Form IT Solutions Softlink Solutions runtime software Fujitsu Technology Solutions Software Innovation Siemens GAB Sword Achiever Siemens PLM Software GcG Syncronology Simpson Associates Information Ge Intelligent Platforms THOLD-IT Services Geisler Datensysteme To-Increase Skill Go Virtual nordic TPG The Project Group Skillteam Gruppo ecobyte Technology – TRIMIT Sprinx Systems Istante Vision IT - VDS computing Sword Achiever Hönigsberg & Düvel Datentechnik Zylog Systems Syncronology I.B.I.S. TPG The Project Group IcT Spirit Life sciences Vision IT - VDS computing In2grate Business Solutions A.n.e. yaveon Indigo abtis Zylog Systems Infoman Arquiconsult intellecom ATS International High tech and electrical Intersoft Management Systems Avanade 4Dynamics itnetx BSU abtis Kerberos capscan 83

solutions index InDUSTRy SecTOR cheops technology Skillteam Maxima cnD Schug Southworks McLaren Software conplement Sword Achiever nAVAX Group crown computing Syncronology navicom DAXeAM THOLD-IT ncIM Demand Solutions europe TPG The Project Group nORRIQ Belgium Derdack yaveon Offimac Descartes Zylog Systems Olivia Sistemas Digipede Technologies Preactor International e2e Projects Metals and mining Precio Systemutveckling ecX A.n.e. Predisys eDUTI abtis Profitbase epicor AcT Solutions PROPHIX Software Form IT Solutions Agility Business Solutions PTc GAB AIVeBS Real consulting Integration and Ge Intelligent Platforms Aspen Technology Operation Go Virtual nordic ATS International runtime software Gruppo ecobyte Technology – Avanade Siemens Istante BSU Siemens PLM Software I.B.I.S. cadac Organice Simpson Associates Information In2grate Business Solutions capscan Services Infoman cheops technology Skill Intersoft Management Systems crowe Horwath Software Innovation Invensys Operations Management crown computing Sword Achiever itnetx Dassault Systèmes THOLD-IT Kerberos DAXeAM To-Increase Maison consulting & Solution Demand Solutions europe TPG The Project Group Maxima Derdack TRIMIT McLaren Software Descartes Vision IT - VDS computing nAVAX Group e2e Projects Zylog Systems navicom ecX nORRIQ Belgium eDUTI Oil and gas Preactor International epicor abtis Precio Systemutveckling Form IT Solutions Arquiconsult Predisys GAB Aspen Technology Prime Vision Ge Intelligent Platforms ATS International Profitbase Geisler Datensysteme Avanade PROPHIX Software Go Virtual nordic BSU PTc Gruppo ecobyte Technology – cadac Organice Qurius Istante capscan Real consulting Integration and I.B.I.S. cellent Operation Indigo cheops technology runtime software Infoman computers & communication scarabaeusTec intellecom Technology ScI Intersoft Management Systems crown computing Siemens Invensys Operations Management Dassault Systèmes Siemens PLM Software Kerberos DAXeAM 84 Prime Partner Guide 2010/11

Dekker Sword Achiever Qurius Demand Solutions europe To-Increase Real consulting Integration and Derdack TPG The Project Group Operation Descartes runtime software Digipede Technologies Pulp, paper and wood Siemens e2e Projects ABH Siemens PLM Software ecX abtis Skill eDUTI Agility Business Solutions Sprinx Systems epicor Arquiconsult Sword Achiever ePocket Solutions Aspen Technology Syncronology Form IT Solutions ATS International TPG The Project Group Ge Intelligent Platforms Avanade TRIMIT GMcS BSU Vision IT - VDS computing Go Virtual nordic cadac Organice Gruppo ecobyte Technology – capscan Utilities Istante cellent 4Dynamics Hönigsberg & Düvel Datentechnik cheops technology ABH I.B.I.S. crown computing abtis IcT Spirit Dassault Systèmes AIVeBS In2grate Business Solutions DAXeAM Arquiconsult Indigo Demand Solutions europe ascention information management Intersoft Management Systems Derdack Aspen Technology Intiro Development Descartes ATS International Invensys Operations Management e2e Projects Avanade Kerberos ecX BSU Maison consulting & Solution eDUTI cadac Organice Maxima epicor capscan McLaren Software Form IT Solutions cheops technology MindSet GAB convergys nAVAX Group Ge Intelligent Platforms cOPA-DATA navicom Gruppo ecobyte Technology – crown computing ncIM Istante Dassault Systèmes nORRIQ Belgium I.B.I.S. Dekker PDM Technology Intersoft Management Systems Delaware consulting Preactor International Invensys Operations Management Demand Solutions europe Prediktor Kerberos Derdack Predisys McLaren Software Descartes Profitbase Mercator Improve Digipede Technologies Program Framework MindSet e2e Projects PROPHIX Software neugebauer Rhapso ecX PTc Platani nederland eDUTI Real consulting Integration and Preactor International epicor Operation Precio Systemutveckling ePocket Solutions runtime software Prediktor Form IT Solutions Siemens Predisys Fujitsu Technology Solutions Siemens PLM Software Profitbase GAB Software Innovation PROPHIX Software Ge Intelligent Platforms 85

solutions index InDUSTRy SecTOR Geisler Datensysteme McLaren Software Operation GMcS MindSet runtime software Gruppo ecobyte Technology – MPS & Affärssystem Siemens PLM Software Istante nAVAX Group Simpson Associates Information Hönigsberg & Düvel Datentechnik ncIM Services I.B.I.S. nORRIQ Belgium Skill IcT Spirit Platani nederland Skillteam In2grate Business Solutions Preactor International Software Innovation Indigo Predisys Sprinx Systems Infoman Profitbase Sword Achiever intellecom Program Framework THOLD-IT Intersoft Management Systems PROPHIX Software TPG The Project Group Invensys Operations Management PTc TRIMIT Kerberos Qurius Vision IT - VDS computing KPIT cummins Infosystems Real consulting Integration and Zylog Systems 86 Prime Partner Guide 2010/11

solutions index SOLUTIOn FOcUS Application development Olivia Sistemas cOMPUTenZ eDV-Lösungen and hosting Outsourcery computers & communication 4Dynamics Precio Systemutveckling Technology Arquiconsult Prediktor conplement ascention information management Predisys convergys ATS International Prime Vision crowe Horwath Avanade Program Framework crown computing cadac Organice PTc Delaware consulting cellent Qurius Demand Solutions europe cheops technology Real consulting Integration and Descartes cIBeR Sweden Operation e2e Projects cnD Schug runtime software ecOnneX columbus IT Siemens ecX cOMPUTenZ eDV-Lösungen Simpson Associates Information edan Integrator computers & communication Services eDUTI Technology Skill epicor conplement Skillteam Fujitsu Technology Solutions Delaware consulting Softlink Solutions GcG Derdack Software Innovation Ge Intelligent Platforms e2e Projects Southworks Geisler Datensysteme ecX Sprinx Systems Giraff Data Konsult ePocket Solutions Syncronology Gruppo ecobyte Technology – Fujitsu Technology Solutions To-Increase Istante GAB TPG The Project Group Hönigsberg & Düvel Datentechnik Ge Intelligent Platforms TRIMIT I.B.I.S. Geisler Datensysteme Vision IT - VDS computing In2grate Business Solutions Giraff Data Konsult Zylog Systems Infoman Gruppo ecobyte Technology – Intersoft Management Systems Istante Business intelligence Invensys Operations Management Hönigsberg & Düvel Datentechnik 4Dynamics iSmart Business Solutions I.B.I.S. AcT Solutions Kerberos In2grate Business Solutions Adifo Keyteam Infoman Agility Business Solutions KPIT cummins Infosystems intellecom AIVeBS Maison consulting & Solution Intersoft Management Systems Annata Maxima Intiro Development Arquiconsult MBS-Modern Business Systems IOK ascention information management Mercator Improve Kerberos Aspen Technology MindSet Keyteam Assistance Software nAVAX Group KPIT cummins Infosystems ATS International navicom Maxima Avanade ncIM MBS-Modern Business Systems capscan nORRIQ Belgium McLaren Software cellent Olivia Sistemas Meridium cIBeR Sweden ORBIS nAVAX Group cincom Precio Systemutveckling navicom cnD Schug Predisys ncIM columbus IT Prime Vision 87

solutions index SOLUTIOn FOcUS Profitbase e2e Projects Siemens Program Framework ecOnneX Siemens PLM Software PROPHIX Software ecX Simpson Associates Information Qurius edan Integrator Services Real consulting Integration and eDUTI Skill Operation Form IT Solutions Softlink Solutions scarabaeusTec Fujitsu Technology Solutions Software Innovation ScI GAB Southworks Siemens Ge Intelligent Platforms Sprinx Systems Simpson Associates Information Geisler Datensysteme Syncronology Services Gruppo ecobyte Technology – THOLD-IT Skill Istante TPG The Project Group Softlink Solutions Hönigsberg & Düvel Datentechnik TRIMIT Software Innovation I.B.I.S. Vision IT - VDS computing Sprinx Systems IcT Spirit Zylog Systems Sword Achiever In2grate Business Solutions Syncronology Indigo Commerce solutions THOLD-IT Infoman 4Dynamics TPG The Project Group intellecom AcT Solutions TRIMIT Intersoft Management Systems Adifo Vision IT - VDS computing Intiro Development Arquiconsult yaveon Invensys Operations Management ascention information management Zylog Systems IOK Avanade itnetx cincom Collaboration Kerberos columbus IT 4Dynamics Keyteam cOMPUTenZ eDV-Lösungen A.n.e. KPIT cummins Infosystems conplement abtis Maxima Delaware consulting AcT Solutions MBS-Modern Business Systems Descartes Arquiconsult Mercator Improve ecX ascention information management MindSet eDUTI Aspen Technology nAVAX Group epicor Avanade navicom Form IT Solutions cadac Organice ncIM Fujitsu Technology Solutions capscan Offimac GAB cellent Outsourcery Ge Intelligent Platforms cheops technology PDM Technology Giraff Data Konsult cincom Platani nederland Gruppo ecobyte Technology – cnD Schug Precio Systemutveckling Istante columbus IT Predisys Hönigsberg & Düvel Datentechnik cOMPUTenZ eDV-Lösungen Program Framework I.B.I.S. conplement PROPHIX Software In2grate Business Solutions Dassault Systèmes PTc Infoman Delaware consulting Qurius Intiro Development Demand Solutions europe Real consulting Integration and iSmart Business Solutions Derdack Operation Kerberos Descartes runtime software KPIT cummins Infosystems 88 Prime Partner Guide 2010/11

Maxima ScI Intiro Development MBS-Modern Business Systems Skill iSmart Business Solutions Mercator Improve Softlink Solutions Kerberos Meridium THOLD-IT Keyteam nAVAX Group TRIMIT KPIT cummins Infosystems navicom Zylog Systems Maison consulting & Solution ncIM Maxima Precio Systemutveckling Customer relationship MBS-Modern Business Systems Prime Vision management Mercator Improve Program Framework 4Dynamics MindSet Qurius AcT Solutions nAVAX Group Real consulting Integration and Adifo navicom Operation AIVeBS ncIM runtime software Arquiconsult nORRIQ Belgium Skill Assistance Software Offimac Skillteam Avanade ORBIS Softlink Solutions capscan Outsourcery Sprinx Systems cellent Qurius THOLD-IT cheops technology Real consulting Integration and TRIMIT cIBeR Sweden Operation Zylog Systems cincom runtime software cnD Schug scarabaeusTec Consumer columbus IT ScI 4Dynamics cOMPUTenZ eDV-Lösungen Skill AcT Solutions computers & communication Softlink Solutions AMD Technology Software Innovation Arquiconsult convergys Sprinx Systems Avanade crowe Horwath THOLD-IT Derdack Delaware consulting TRIMIT Descartes Derdack Vision IT - VDS computing eDUTI ecOnneX yaveon Form IT Solutions ecX Zylog Systems Ge Intelligent Platforms edan Integrator Giraff Data Konsult eDUTI Finance, accounting and HR Gruppo ecobyte Technology – epicor 4Dynamics Istante Form IT Solutions AcT Solutions I.B.I.S. Fujitsu Technology Solutions Adifo iSmart Business Solutions GcG Agility Business Solutions Keyteam Giraff Data Konsult AIVeBS Maxima GMcS AMD MBS-Modern Business Systems Gruppo ecobyte Technology – Arquiconsult Mercator Improve Istante ascention information management MindSet Hönigsberg & Düvel Datentechnik Assistance Software ncIM I.B.I.S. Avanade Real consulting Integration and In2grate Business Solutions capscan Operation Infoman cellent runtime software Intersoft Management Systems cincom 89

solutions index SOLUTIOn FOcUS cOMPUTenZ eDV-Lösungen Softlink Solutions AMD crowe Horwath Syncronology Avanade crown computing TRIMIT cheops technology DAXeAM Vision IT - VDS computing conplement Delaware consulting yaveon Digipede Technologies ecX Zylog Systems Form IT Solutions edan Integrator Fujitsu Technology Solutions eDUTI Hardware Ge Intelligent Platforms epicor 4Dynamics Go Virtual nordic Form IT Solutions A.n.e. I.B.I.S. Fujitsu Technology Solutions abtis Indigo GcG Adifo Kerberos Giraff Data Konsult AMD Maxima GMcS BSU MBS-Modern Business Systems Gruppo ecobyte Technology – cheops technology ncIM Istante columbus IT Qurius Hönigsberg & Düvel Datentechnik ecX Real consulting Integration and I.B.I.S. edan Integrator Operation In2grate Business Solutions Form IT Solutions runtime software Intersoft Management Systems Fujitsu Technology Solutions Siemens PLM Software Intiro Development Ge Intelligent Platforms Skillteam iSmart Business Solutions Go Virtual nordic Softlink Solutions Kerberos Gruppo ecobyte Technology – Southworks Keyteam Istante Sprinx Systems KPIT cummins Infosystems I.B.I.S. Vision IT - VDS computing Maison consulting & Solution IcT Spirit Zylog Systems Maxima In2grate Business Solutions MBS-Modern Business Systems Indigo Integration Mercator Improve IOK 4Dynamics MindSet Kerberos A.n.e. nAVAX Group Maxima abtis navicom MBS-Modern Business Systems AIVeBS nORRIQ Belgium Offimac Arquiconsult Offimac Qurius ascention information management Olivia Sistemas Real consulting Integration and Aspen Technology Prime Vision Operation Assistance Software Program Framework Skill ATS International PROPHIX Software Skillteam Avanade Qurius Softlink Solutions cheops technology Real consulting Integration and Sprinx Systems cIBeR Sweden Operation THOLD-IT cincom runtime software Vision IT - VDS computing convergys scarabaeusTec Zylog Systems conplement ScI crowe Horwath Simpson Associates Information High performance computing Demand Solutions europe Services 4Dynamics Derdack Skill Adifo Descartes 90 Prime Partner Guide 2010/11

ecX Operation intellecom edan Integrator runtime software Intiro Development eDUTI Siemens Invensys Operations Management ePocket Solutions Simpson Associates Information IOK Form IT Solutions Services itnetx Fujitsu Technology Solutions Skill Kerberos GAB Skillteam Keyteam Ge Intelligent Platforms Softlink Solutions KPIT cummins Infosystems Geisler Datensysteme Southworks Maxima GIA Informatik Sprinx Systems MBS-Modern Business Systems Giraff Data Konsult Syncronology Meridium Go Virtual nordic THOLD-IT MindSet Gruppo ecobyte Technology – To-Increase nAVAX Group Istante TPG The Project Group navicom Hönigsberg & Düvel Datentechnik TRIMIT ncIM I.B.I.S. Vision IT - VDS computing Outsourcery IcT Spirit Zylog Systems Platani nederland In2grate Business Solutions Precio Systemutveckling Infoman Mobility Program Framework intellecom 4Dynamics Qurius Intersoft Management Systems A.n.e. Real consulting Integration and Intiro Development abtis Operation Invensys Operations Management Arquiconsult runtime software IOK Avanade ScI itnetx BSU Skill Kerberos cellent Skillteam Keyteam cheops technology Softlink Solutions KPIT cummins Infosystems cIBeR Sweden Southworks Maxima columbus IT Sprinx Systems MBS-Modern Business Systems computers & communication THOLD-IT Mercator Improve Technology Vision IT - VDS computing Meridium Derdack Zylog Systems MindSet Descartes MPS & Affärssystem e2e Projects Operating Systems nAVAX Group ecX 4Dynamics navicom ePocket Solutions A.n.e. ncIM Form IT Solutions abtis nORRIQ Belgium Fujitsu Technology Solutions AIVeBS Offimac GAB AMD ORBIS Ge Intelligent Platforms Avanade PDM Technology Gruppo ecobyte Technology – BSU Precio Systemutveckling Istante cheops technology Predisys Hönigsberg & Düvel Datentechnik Demand Solutions europe Program Framework I.B.I.S. ecX PROPHIX Software IcT Spirit eDUTI Qurius Indigo ePocket Solutions Real consulting Integration and Infoman Form IT Solutions 91

solutions index SOLUTIOn FOcUS Fujitsu Technology Solutions Giraff Data Konsult IcT Spirit GAB Gruppo ecobyte Technology – intellecom Ge Intelligent Platforms Istante IOK Geisler Datensysteme Hönigsberg & Düvel Datentechnik Kerberos GIA Informatik I.B.I.S. Maxima Go Virtual nordic IcT Spirit MBS-Modern Business Systems Gruppo ecobyte Technology – Indigo ncIM Istante intellecom Offimac Hönigsberg & Düvel Datentechnik Invensys Operations Management Outsourcery I.B.I.S. IOK Real consulting Integration and IcT Spirit itnetx Operation Indigo Kerberos runtime software intellecom Maxima Skill Intiro Development MBS-Modern Business Systems Skillteam IOK ncIM Softlink Solutions itnetx Offimac THOLD-IT Kerberos Outsourcery Vision IT - VDS computing Maxima PDM Technology Zylog Systems MBS-Modern Business Systems Platani nederland ncIM Qurius Systems and network management Offimac Real consulting Integration and 4Dynamics Platani nederland Operation A.n.e. Qurius Skill abtis Real consulting Integration and Skillteam ATS International Operation Softlink Solutions Avanade Skill Southworks BSU Skillteam THOLD-IT cellent Softlink Solutions Vision IT - VDS computing cheops technology THOLD-IT Zylog Systems crowe Horwath Vision IT - VDS computing Delaware consulting Zylog Systems Storage Derdack 4Dynamics ecX Security A.n.e. eDUTI 4Dynamics abtis Form IT Solutions A.n.e. BSU Fujitsu Technology Solutions abtis cheops technology GAB BSU ecX Ge Intelligent Platforms cellent eDUTI Geisler Datensysteme cheops technology Form IT Solutions GIA Informatik columbus IT Fujitsu Technology Solutions Go Virtual nordic Derdack Ge Intelligent Platforms Gruppo ecobyte Technology – Descartes GIA Informatik Istante ecX Go Virtual nordic Hönigsberg & Düvel Datentechnik eDUTI Gruppo ecobyte Technology – I.B.I.S. Form IT Solutions Istante IcT Spirit Fujitsu Technology Solutions Hönigsberg & Düvel Datentechnik In2grate Business Solutions Ge Intelligent Platforms I.B.I.S. Indigo 92 Prime Partner Guide 2010/11

intellecom Go Virtual nordic Invensys Operations Management Gruppo ecobyte Technology – IOK Istante itnetx Hönigsberg & Düvel Datentechnik Kerberos I.B.I.S. Maxima In2grate Business Solutions MBS-Modern Business Systems Indigo Mercator Improve Infoman Meridium Intersoft Management Systems ncIM IOK Platani nederland itnetx Qurius Keyteam Real consulting Integration and Maxima Operation MBS-Modern Business Systems runtime software Mercator Improve Skill MindSet Skillteam MPS & Affärssystem Softlink Solutions nAVAX Group Southworks navicom THOLD-IT ncIM Vision IT - VDS computing nORRIQ Belgium Zylog Systems Olivia Sistemas Prime Vision Training Program Framework 4Dynamics Qurius abtis Real consulting Integration and AcT Solutions Operation Adifo runtime software AIVeBS ScI Arquiconsult Siemens ascention information management Simpson Associates Information Aspen Technology Services Assistance Software Skill ATS International Softlink Solutions Avanade Southworks cellent Sword Achiever columbus IT TPG The Project Group computers & communication TRIMIT Technology Vision IT - VDS computing conplement e2e Projects edan Integrator eDUTI Form IT Solutions Fujitsu Technology Solutions Ge Intelligent Platforms Geisler Datensysteme 93

companies A-Z 4Dynamics A.N.E. Herstedvang 8 Deurlestraat 3 Albertslund Belgium Denmark 9840 2620 Denis Vercruysse, Internal Sales and Marketing Jens Lykkegaard, CEO Tel: +32 9223 5174 Tel: +45 8830 7000 Fax: +32 9233 4573 Fax: +45 8830 9464 denis.vercruysse@ane-be.com jlh@4dynamics.com www.ane-be.com www.4dynamics.com A.N.E.’s mission is to excel in the definition, execution and 4Dynamics Corporation opens a global door by management of traditional and managed ICT services, matchmaking reselling partners with independent software enabling our customers to focus on their core activities. vendor partners to market their industry solutions and Our specialisations include: components under one contract, through one trustworthy • IT service management: 24x7 server management, and sustainable partner network, in one set of terms from network management (LAN / WLAN / WAN), security one partner. management and workstation management 4Dynamics is represented on all continents in more than • Managed hosting: shared virtual hosting, online backup, 30 countries, and offers a number of well-proven industrial cloud services and ASP hosting solutions through Certified Microsoft Partners. • System integration: desktop / server virtualisation and This provides your Microsoft Certified Partner an easy consolidation, business continuity services, SAN / NAS way to do business with an ability to increase focus on storage and migrations delivering high-quality, well-proven solutions and services • Consulting to their customers and, at the same time reduce project • Service desk services: field services, desk side support. and financial risk compared to first time development projects. 94 Prime Partner Guide 2010/11

ABH abtis N. Nezihi Ozmen Mah. Kasim Sk. No:34 Merter Hauptstr. 66 Istanbul Remchingen Turkey Germany 34169 75196 Nevra Aydogan, MR Specialist Thorsten Weimann, CEO Tel: +90 212 449 3900 Tel: +49 723 231 9230 hakan.agca@abh.com.tr Fax: +49 723 2319 2329 www.abh.com.tr info@abtis.de www.abtis.com ABH, with a history that goes back to 1983, was founded in 2003. ABH can provide different solutions from application abtis GmbH is an innovative and dynamic company whose development to customisation of package solutions for core business is the provision of professional IT services. enterprise resource planning, supply chain management, We link locations worldwide, create communication strategic enterprise management, customer relationship channels, migrate and standardise systems. In short: we management and business intelligence. ABH gives process increase performance reliably. consultancy, project management, training, infrastructure Through our diverse technical consulting we offer installation and support services, while providing these technology-based solutions adapted to individual solutions. ABH’s data centre supplies all these services to needs. This ensures great value and sustained return companies as if they own their IT departments, without on investment to cross-sector companies. All of our any IT investment and organisation. ABH provides these solutions use the core Microsoft technology platforms and services to many different sectors, including food and applications of Windows Servers, Active Directory, System beverage, automotive and industrial equipment. Center Configuration Manager, System Center Operations Continuously improving in terms of creativity and Manager, Forefront, SQL Server, Exchange, Retail quality, ABH strives to strengthen its solutions and Management System, Public Key Infrastructure, Hyper-V, expertise through strategic cooperations and to become SharePoint and Microsoft licensing. an eminent and agile IT solutions provider in Turkish, Profound know-how, documented in extensive Eurasian and Middle Eastern markets. Our vision is to certifications in the areas of IT security, infrastructure, become a leading ICT services company that will transform virtualisation, communications, software distribution, Turkey into one of the biggest IT service providing system and document management and archiving, countries. characterises our variety of services. ABH’s headquarters are situated in Istanbul and the Our team, consisting of qualified, skilled professionals, company employs approximately 200 IT professionals. offers expert advice in every single step of your project, helping you to apply best-of-breed technologies to grab a competitive advantage. This opens out into an extensive service portfolio, ranging from analysis and consultation, conception and implementation to follow-up service and training. As our work is based on individual requirements, our customers are medium-sized and big businesses, government agencies as well as large IT system houses and consulting agencies for whom we act as sub- contractors. 95

companies A-Z ACT Solutions Adifo Tung Che Commercial Centre Industrielaan 11b 246 Des Voeux Road West Maldegem Hong Kong Belgium 9990 Puff Chan, Senior Manager Tel: +852 3568 7568 Bea Van Deynse, Marketing Manager Fax: +852 8148 9568 Tel: +32 5030 3235 puff.chan@act-solutions.com.hk Fax: +32 5071 1193 www.act-solutions.com.hk bevd@adifo.be www.adifo.com With more than ten years’ Microsoft Dynamics AX implementation experience in Greater China, ACT is Adifo NV is a Belgium-based software company, supplying recognised as a Gold Certified Partner and member of solutions for the international nutrition industries. Our Presidents Club 2009 for Dynamics AX. Our dedicated specialised software tools link critical information between professionals and proven implementation methodology commercial feed, aquafeed, pet food, premix, food and guarantee ongoing success and fast return of value. trading companies and their suppliers and customers. Adifo helps nutrition manufacturers attract and retain ACT provides total vertical solutions for: customers by providing the information structure needed 1) Jewellery trading and manufacturing to operate effectively. Adifo has collaborated with leading 2) Jewellery retail management (POS) feed and food manufacturers worldwide for more than 30 3) Apparel and textiles trading and manufacturing years, guaranteeing continuity and expertise in developing 4) Labelling and printing trading and manufacturing and supporting dynamic business solutions. 5) Logistics and distribution, RFID integration, wireless Adifo has been a Microsoft Gold Certified Partner for logistics solutions more than a decade. 6) China customs declaration system. Adifo’s products include: • MILAS value-driven logistics and financials, based on Our scope of service includes Microsoft Dynamics AX, combines a proven standard 1) Full suite Dynamics AX implementation enterprise resource planning product from Microsoft 2) AX rollout implementation in Greater China with 30 years of experience of Adifo in logistic and 3) Help-desk support service to regional offices in Greater financial software for the international nutrition industry China. • BESTMIX profit-driven feed formulation software creates 4) Enterprise workflow design and recommendation. a bridge between the farmer’s need to produce top- quality animals and the economic reality of the farm and One customer said of ACT Solutions: “During the the market deployment of the new system, they gave us many • BESTMIX clever recipe management software covers the useful recommendations, including advice pertaining to complete recipe cycle from new product development business process regulations that we had overlooked. Their through to generating product specifications, reducing knowledge of this industry went beyond our expectations. costs, speeding up product development, minimising The system deployment for the mainland production the risk of recalls and increasing customer satisfaction. plant would not have been completed in time without the support of ACT.” 96 Prime Partner Guide 2010/11

Agility Business Solutions AIVEBS 7000 Fitzwater Road Via E. Mattei, 1/C Suite 220 Marcon (VE) Cleveland Italy Ohio 30020 United States 44141 Giuseppe Camia, General Manager Tel: +39 041 595 7311 Frank Geric, Director of Marketing and Communications Fax: +39 041 456 9358 Tel: +1 440 546 8384 bcamia@aivebs.it Fax: +1 440 546 9291 www.aivebs.it fgeric@agilitybiz.net www.agilitybiz.net AIVEBS Aive Business Solutions is an AIVE Group company that was founded to assist companies in the business of For more than 20 years the team at Agility Business manufacturing, services and distribution and to design Solutions has worked to help global manufacturers to and implement computing systems that optimise business improve their operations. Agility Business Solutions is a processes and leverage corporate knowledge leading to Microsoft Gold Certified Partner and specialises in selling competitive advantage. We provide software, business and implementing solutions based on Microsoft Dynamics process analysis and system design, technical expertise, AX. Agility Business Solutions focuses on working with implementation, training and support services. Aive organisations to improve their operations through better Business Solutions has significant experience in reviewing manufacturing practices and enhanced use of systems. corporate reporting needs, as well as manufacturing needs and requirements, and in evaluating accounting systems. 97

companies A-Z Annata Arquiconsult PO Box 651 Pólo Tecnológico de Lisboa Fareham Estrada do Paço do Lumiar, Lote 1, S16 Hampshire Portugal United Kingdom 1600-546 Lisboa PO14 9LA Sérgio Espírito Santo, Commercial Manager Mark Holt, Consultant Tel: + 351 217 101 161 Tel: +44 (0) 7740 426 720 Fax: + 351 217 101 143 mark@annata.co.uk sergio.espiritosanto@arquiconsult.com www.annata.co.uk www.arquiconsult.com Annata Ltd is an international management consulting and Arquiconsult is an information systems consulting company technology services company. With the combination of for Microsoft business solutions technologies, and is deep industry experience and comprehensive capabilities composed of a team of consultants with considerable within chosen technology areas, Annata works closely with experience in these products in Spain and Portugal. customers around the world to help them become high- Almost the whole team began its activity in this area in performance businesses. Annata operates through four 2000, when Navision was established in Portugal. wholly owned offices in northern Europe and a certified Arquiconsult has implemented some of the most partner network covering all other continents. complex Microsoft business solutions, namely in Annata‘s strategy builds on our expertise in consulting Microsoft Dynamics NAV. Currently, it has a group of 50 and technology. Adding that to our industry knowledge consultants who possess great knowledge surrounding and the industry-specific solutions offerings, including interconnections with other systems. They are being Annata IDMS, we help businesses around the world to frequently recommended to international clients following undertake high-impact business improvement projects. implementations in our country. Some of the strengths that define Annata and Arquiconsult is constantly seeking to innovate. Through distinguish us from our competitors are: partnership with our clients in different areas of activity. • Robust and tested partner organisation, including the We add value to Microsoft Dynamics NAV, building partner training, certification and support model verticalisations for different areas of activity, such as • ‘Certified for Microsoft Dynamics’ and ‘Tested for commerce and distribution, navigation and medical and Microsoft Dynamics’ technology solutions hospital. • Extensive industry expertise In Portugal and Spain we work with some of the best • Customer-focused service model Dynamics NAV solutions in the field. This is demonstrated • Innovative approach to business technology through our partnership with Landsteinar, which enables us • Long-term commitment to the development of our to place before Portuguese companies the best complete employees. solution for commerce and distribution. We have a maintenance service that is unique in The Annata IDMS vertical solution is certified for Microsoft Portugal and in Spain. We provide support for our Dynamics AX and is designed for the downstream products around the clock, even on weekends. That is why automotive and machinery markets. Arquiconsult is a trusted partner for Microsoft business Annata also works in the retail and transportation solutions implementations. industries and provides electronic invoice processing solutions. 98 Prime Partner Guide 2010/11

ascention information management Aspen Technology Otto-Lilienthal-Straße 2 200 Wheeler Road D-88046 Friedrichshafen Burlington Massachusetts Germany United States 88046 01803 Mario Schmalzl, Managing Consultant Ann Morgan Tel: +49 754 195 2830 Senior Manager, Corporate Communications Fax: +49 7541 9528 3262 Tel: +1 781 221 6400 mario.schmalzl@ascention.com Fax: +1 781 221 6410 www.ascention.com ann.morgan@aspentech.com www.aspentech.com ascention is a consultancy and software house operating in the areas of business intelligence front-end, and data AspenTech Inc is a world-leading supplier of software that management. The consultants at ascention design and optimises process manufacturing. implement cross-industry solutions in the areas of business From our Massachusetts Institute of Technology and intelligence, controlling and data warehousing, according US Department of Energy roots in the early 1980s, to the to customer requirements. Preconfigured business and groundbreaking release of aspenONE V7, AspenTech has process components are used in combination to accelerate always been at the forefront of innovation in the process implementation and guarantee quality standards. industries. With integrated aspenONE solutions, process solutions manufacturers can implement best practices for optimising The ascention user-driven data warehouse helps build up a their engineering, manufacturing, and supply chains. As fully customisable data warehouse while maintaining data a result, AspenTech customers are better able to achieve warehouse standards and cutting implementation time and their operational excellence goals – increasing capacity, cost. It provides an open solution based on Microsoft SQL improving margins, reducing costs and becoming more Server, aids in improving data quality and alleviates the energy efficient. complexity of data management processes. Today, AspenTech solutions are used by virtually every leading company in the process manufacturing industry. consulting More than 75,000 users at over 1,500 companies rely on Corporate performance management combines business AspenTech. For more than 25 years, AspenTech customers processes, methods and metrics into a strategy. The have achieved hundreds of millions of dollars in cost focus in the implementation of a corporate performance savings and performance improvements. management strategy is the combination of requirements AspenTech’s leadership and experience is manifested of the management cycle, which is based on reliable in aspenONE V7. It represents best practices for process and consistent data. Using technologies like analysis, optimisation. It redefines ease-of-use in software for scorecarding, planning/simulation and reporting, ascention the process industries. It makes operational excellence supports its customers in achieving business excellence. achievable and – even in the face of today’s market With more than 30 employees working in southern challenges – easier than you think. Germany, Austria, Switzerland and the UK, ascention focuses on mid-sized to large enterprises and is able to present numerous references confirming ascention is able to fulfil its most important target: successful projects and satisfied customers. 99

companies A-Z Assistance Software ATS International amsterdamsestraatweg 15 Mollerusweg 82 Naarden P.O. Box 4993 Netherlands Haarlem 1411 AW Netherlands NL-2031 BZ Jerry Leemans, Partner Manager Tel: +31 357 503 538 Lucie Kufova, Marketing jerry@assistancesoftware.com Tel: +31 237 511 200 www.assistancesoftware.com Fax: +31 237 511 201 info@ats-global.com Assistance PSO for Microsoft Dynamics is an integrated www.ats-global.com solution for the service sector (professional service organisations). This unique solution is based on Microsoft ATS International B.V. is a global independent solution platform technology and is developed for service providers provider. We provide products and services for all three that work on a project-by-project basis. The system’s levels of the automation pyramid – control, execution and powerful interface enhances the productivity of your staff information. and organisation right from day one. ATS’s business activities are specifically designed to Integrates with: Microsoft Word, Excel, Outlook and support the full lifecycle of automation and IT systems with SharePoint and also with Microsoft Dynamics CRM and consulting, implementation, training and 24x7 support. Assistance HRM for Microsoft Dynamics. ATS is an innovative, strategic knowledge partner Assistance Software strategy: the global worldwide offering seven areas of expertise: implementation of PSO Assistance. With a network of • Control technologies reliable and loyal independent software vendor partners. • SCADA/HMI • Programming languages • Communication and networks • Databases • Manufacturing execution systems • Lean, Six Sigma and quality. 100 Prime Partner Guide 2010/11

Avanade BSU 141 Wardour Street Loopkantstraat 31 London Netherlands United Kingdom 5405 AC Uden W1F 0UT Shirley Pruijmboom, Marketing Nicole Forsbrey, European Marketing Manager Tel: +31 413 243 333 Tel: +44 (0) 20 7025 1000 Fax: +31 413 243 334 Fax: +44 (0) 20 7025 1005 s.pruijmboom@bsu.nl nicole.forsbrey@avanade.com www.bsu.nl www.avanade.com BSU is a knowledge organisation that provides advanced Avanade is a joint venture between Accenture and expertise and techniques to support its clients in the field Microsoft, and is uniquely positioned to help customers of ICT. As a reliable ICT partner, we provide high-quality realise the promise of reduced cost of ownership solutions, freeing clients from concern about their ICT associated with Microsoft-based solutions. Recognising environment and allowing them to focus fully on their core that IT environments are heterogeneous, Avanade’s business. technology experts are trained to develop solutions Our core activities are focused on providing solutions leveraging Microsoft’s enterprise products which integrate for an ICT infrastructure in which operational objectives with, and extend current capabilities, while maximising assume a central role. What you may expect from BSU the value of existing infrastructure and applications is a clear analysis of business processes, empathy and a investments. translation into technological solutions that enable clients Avanade specialises in three areas: technology to do business more effectively and efficiently. infrastructure including Windows migration, exchange Thanks to our broad experience, focus and familiarity migration and operations management; .NET solutions with prominent branches – government, education, including .NET development and migration, integration construction, industry and transport, financial and architecture and mobile architecture; and enterprise commercial services, and enterprise – we are uniquely collaboration including extended enterprise portal. familiar with the challenges that face your business. We specialise in projects that are: Working in close consultation with you, we can implement • High risk – when you’re tackling projects that are technological solutions in your operating process that will beyond business-critical, you need a partner to shoulder improve the responsive speed of your organisation and the risk make it more successful. • Complex – at Avanade we specialise in creating BSU specialisations include: business advantage out of complexity • Data management, your data under control: always • Pioneering – because we have early access to Microsoft accessible, secure, efficient and recoverable in case of and developer technology, we make sure you do too loss • Critical – meeting the tightest timescales depends on deep • Network infrastructures, your network: highly functional expertise. With an average of 13 years experience each, and controllable our consultants have the world’s deepest pool of expertise. • Server optimisation, your server park: cost savings and controllable Avanade partners with its customers to create new products • Security, optimal security of your ICT environment. and services, serve customers better, streamline operations, and optimise collaboration across all groups and boundaries. 101

companies A-Z Cadac Organice Capscan Nieuw Eyckholt 282 Grand Union House Heerlen 20 Kentish Town Road Netherlands London 6419 DJ United Kingdom NW1 9BB Guus Weitzel, Int. Marketing Manager Tel: +31 454 001 010 Kei Hau, Marketing Manager Fax: +31 454 001 011 Tel: +44 (0) 20 7428 1255 gweitzel@organice.com Fax: +44 (0) 20 7267 2745 www.organice.com enquiries@capscan.com www.capscan.com Cadac Organice BV is a Microsoft Gold Certified Partner and developer of the Cadac Organice Product Suite, a With more than 1,800 customers worldwide, Capscan is a software suite for engineering document management leading provider of international addressing software and and document control, which is fully based on Microsoft data integrity services. A Microsoft Certified Partner, its SharePoint. Cadac Organice helps project-driven award-winning solutions enable you to capture, verify and organisations to manage their (project) documents and to enhance name and address data. They help organisations control their document distribution and tracking. Cadac to lower costs, reduce fraud and improve customer service. Organice is easy to use, is instantly accepted by all users Capscan’s flagship product, Matchcode, is available as and immediately improves the business process and a stand-alone programme for data capture, a Web-based results of project-driven organisations. tool for online address verification and a tool for batch cleansing of commercial databases. The company also offers mailing solutions, on-demand addressing and data cleansing services, integrations for Microsoft customer relationship management (CRM), and bureau services. Key benefits of Capscan’s addressing systems: • Ensures your contact CRM database is populated with only accurate and verified address information • Creates a single customer view by ensuring the accuracy and consistency of the data stored across the organisation • Improves customer communication by ensuring mailings are addressed correctly, ensuring correct delivery and enhancing brand image • Increases operational efficiency and reduces costs through reducing data entry time • Improves the overall quality of the data stored in your systems, resulting in more accurate reporting and better customer analysis • Helps organisations to comply with government or legislative standards for best-practice. 102 Prime Partner Guide 2010/11

cellent Cheops technology Gartenstraße 97 Prins Boudewijnlaan 49 Germany Belgium 73430 2650 Petra Gänsler, Marketing Manager Bianca Verhoeven, Office Assistant Tel: +49 736 197 4121 Tel: +32 3366 5030 Fax: +49 736 197 4444 Fax: +32 3366 5735 petra.gaensler@cellent.de bianca.verhoeven@cheops.be www.cellent.de www.cheops.be Our core competencies range from IT and organisational ‘Managing IT networks’. This baseline leaves little to the consulting, conception and implementation of individual imagination and shows that building, optimising and applications and comprehensive, tailored security maintaining complex computer networks is our specialty. engineering to provision of all possible managed We provide business solutions based on innovative information services. Our service portfolio includes: technologies that have already shown their worth. • IT and organisational consulting: business process The added value of Cheops nv includes: consulting and optimisation, project and performance • Reducing your operational costs management • Increasing your productivity • SAP: introduction of SAP R/3 and mySAP components; • Accelerating your time to market template development and rollouts; release, • Managing and controlling your business risks deployment and migrations; redevelopment (.Net); • Creating and maintaining your competitive advantage. workflow and document management; business warehouse and strategic planning; supply chain You can not only optimise your processes and keep management, product lifecycle management, customer down costs, but your business will also be supported by a relationship management and mobile solutions responsive IT infrastructure and so you can respond more • Application development: business intelligence; Internet flexibly and faster to constantly changing markets and new and intranet portals; database design and development challenges. and individual development We give a new meaning to customer-orientation, with • Managed services: application management for SAP our focus on quality and made-to-measure service. Our R/3; legacy-systems and customised applications; goal is clear: we want to take away your IT worries so you provision and operation of infrastructures within the can concentrate fully on your core business. system and infrastructure management ‘Enabling our customers’ is our daily goal. • IT infrastructures: design and optimisation of IT processes based on ITIL; CMMI und EFQM; consultation and introduction of KPI systems; IT assessments for determination of maturity level of IT infrastructures; operational processes; service offerings; communication and collaboration; security; data archiving; server-based computing; software virtualisation; high availability; system management; basic infrastructure services. Our holistic and innovative solutions for IT and organisational issues allow us to pursue novel approaches. 103

companies A-Z CIBER Sweden Cincom Drottninggatan 25 55 Merchant St. Stockholm Cincinnati, OH Sweden 45246 11151 United States Eva Cederlöf, Marketing Manager Lou Washington, Senior Marketing Manager Tel: +46 850 611 100 Phone: +1 800 224 6266 eva.cederlof@ciber.com Fax: +1 513 612 2000 www.ciber.se lwashington@cincom.com www.cincom.com CIBER Inc is a global information technology consulting, services and outsourcing company applying practical Cincom and its partners deliver and support innovative innovation through services and solutions that deliver software and services to simplify complex business tangible results for both commercial and government processes. clients. Services include application development Cincom Acquire simplifies complex selling by delivering and management, enterprise resource planning critical product, pricing and process knowledge to the implementation, change management, project point of sale. management, systems integration, infrastructure Acquire customers typically experience 80 per cent management and end-user computing, as well as strategic increases in order accuracy, double digit increases in sales business and technology consulting. Founded in 1974 volume and significant drops in day sales outstanding. and headquartered in Greenwood Village, Colorado, An estimated 30,000 users enjoy the benefits of Cincom CIBER has more than 8,000 employees. We operate in 18 Acquire. countries. Cincom Control provides customers with robust lean CIBER Sweden AB has 140 employees and offices in enhanced enterprise resource planning (ERP) functionality Stockholm, Malmö and Sundsvall. that accelerates operational excellence by delivering critical information to decision makers in real time. Decision- making is informed far earlier in a given business process than with traditional ERP systems. Control customers are able to integrate the manufacturing and financial processes in their enterprise, which allows them to build products in unison with customer demand. Cincom Control is used by thousands of customers in hundreds of locations throughout the world. Cincom solutions deliver high value to customers by helping them raise revenues through lowered costs and reduced risk. 104 Prime Partner Guide 2010/11

CND Schug Columbus IT Maybachstr.11 Lautrupvang 6 Germany DK-2750 Ballerup 71691 Denmark 2750 Heiko Lube, Sales Manager Tel: +49 7141 7900 05 Kirstin Pedersen, Marketing Coordinator Fax: +49 7141 790 007 Tel: +45 2969 0623 heiko.lube@cnd-schug.de kpe@dk.columbusit.com www.cnd-schug.de www.columbusit.com CND Schug is a Microsoft Gold Partner for small and Columbus IT provides industry-specific solutions for medium-sized companies. We deliver customised solutions industrial equipment, discrete, chemical process and food for Microsoft CRM and SharePoint. Combined with our manufacturing. Our Industrial Equipment Manufacturing expertise in search engine optimisation, we build powerful solution based on Microsoft Dynamics AX is designed to solutions for Enterprise 2.0. drive higher quote win ratios, adapt quickly to customer requirements and streamline business, engineering and production processes for increased efficiency and profitability. Our enterprise solution for chemical process manufacturing, based on Microsoft Dynamics NAV, addresses the unique challenges and specific demands regarding document management, regulatory compliance, process formulisation, production planning and quality assurance that this industry faces. Our VerticalSoft food manufacturing solution offers a wide range of vertically focused functionality for food manufacturers including recipe formulisation, brand control with private label, product profitability, inventory, production planning, version control, lot tracking and recall requirements. Capitalising on the strong industry knowledge of its professionals, Columbus IT effectively blends decades of software product experience with industry expertise to provide its manufacturing customers with fully integrated end-to-end solutions that greatly increase efficiency by streamlining processes and lowering costs. With our project management implementation methodology based on Microsoft Sure Step, Columbus IT has significantly reduced risks associated with enterprise resource planning implementations, successfully implementing more than 5,000 customers on Microsoft Dynamics solutions in more than 100 countries worldwide. 105

companies A-Z COMPUTENZ EDV-Lösungen Computers & Communication Technology Obere Vorstadt 16 Omraniyah Center Sindelfingen Wata Mousaytbeh Germany Beirut 71063 Lebanon 113-5890 Hamra Andreas Krämer, General Manager Tel: +49 703 170 780 Suhair Haddad, Commercial Manager Fax: +49 703 170 7849 Tel: +961 181 9500 a.kraemer@computenz.de Fax: +961 181 9502 www.computenz.de shaddad@cctintl.com www.cctintl.com COMPUTENZ GmbH supports small and mid-sized enterprises in their business processes with the help of CCT sal is a Middle Eastern company based in Beirut, enterprise resource planning solutions. Lebanon and established in 1999. It is a software house Activities include service, customisation and sales of that has the capacity to develop five dimensional (5D) business solutions based on Microsoft Dynamics NAV. based solutions. CCT does not develop simple three dimensional (3D) applications, it has instead developed a 5D framework which includes 3D tools and a development platform. CCT also develops other applications such as enterprise content management, business process management and mobility solutions that integrate with the framework. Hence the motto “had it been easy, others would have done it” which enables organisations like CCT to achieve these solutions. CCT delivers solutions to its customers in the construction field as well as related industries, having deployed successfully in more than 100 projects all over the Middle East, Africa and the Caspian region. CCT is a member of Workflow Management Coalition and is working on becoming compliant with semantic Web initiatives. CCT is a Microsoft Certified Gold Partner specialised in providing business solutions. Our experience has grown in the Dynamics Navision ERP solution with add- on rental business verticals specifically for contracting and construction companies, in addition to the different modules of Dynamics NAV. The main features of the rental business are: tracking of equipment by asset, inventory management, service and repair, real time fleet availability, meter tracking, flexible pricing options and management reports. 106 Prime Partner Guide 2010/11

conplement Convergys Suedwestpark 92 201 East Fourth Street Germany Cincinnati 90449 Ohio 45202 Juergen Lorenz, CEO United States Tel: +49 911 2550 9760 Fax: +49 911 255 097 699 Mary Ann Tillman, Director, Product Marketing and Utilities juergen.lorenz@conplement.de Tel: +1 303 422 0314 www.conplement.de mary.ann.tillman@convergys.com www.convergys.com/utility conplement AG is a company highly specialised in future-proof enterprise software solutions. Concepts are Convergys Corporation understands that utility companies created and implemented in close coordination with the are facing a myriad of challenges with the smart grid. customer, providing a measurable increase in value. The As a global leader in relationship management, we foundation of conplement’s capabilities is its extensive provide innovative next generation billing and customer software engineering expertise with Microsoft’s application care solutions to support the rapid advancement of platform and its associated technology stack. Many years smart grid technology. Combined with over 25 years of specialising in Microsoft technologies and platforms of proven experience and expertise in helping multi- has resulted in state-of-the-art solutions. The consistent national corporations through transformative network management of technology and innovation used by changes, Convergys exemplifies innovation in times of conplement ensures that methods employed today are change. We were the first company to produce a wireless ready for the development of tomorrow. bill, to support both triple- and quad-play services for Through extensive R&D investment and the continuous telecommunications and to go to market with purpose- training of all employees, conplement constantly reinforces built, real-time smart grid billing and customer care. its technological lead. Numerous Microsoft-certified Convergys Smart CIS solutions, powered by Microsoft, not projects, competencies and staff support this cutting-edge only serve current utility needs via flexible real-time rating, position. massive scale, dynamic pricing and advanced customer All procedures and methods at conplement are care, but also minimise risk while delivering market-leading continuously measured by a strict principle: only activities innovation. Convergys billing and customer care solutions, that contribute to success remain. This central idea leads when combined with the power of Microsoft Dynamics to straightforward, results-oriented project management CRM, provide pre-integrated, proactive and actionable and streamlined processes. Customers benefit from timely, customer intelligence to drive the ultimate customer yet sophisticated and comprehensive results that are service experience. Inquire about our unique business and tailored to individual needs and requirements. deployment models that help utilities to get the most out Software engineering is conplement’s core of smart grid investments. competency. Distinct technology positioning and streamlined project management are the key to success. Based on this, conplement focuses on enterprise Web solutions, enterprise software solutions, embedded software solutions and cloud computing solutions. 107

companies A-Z COPA-DATA Crowe Horwath Karolingerstr 7b 55 Campau Ave Salzburg NW Suite 300 Austria Grand Rapids 5020 Michigan United States Julia Angerer, Public Relations Manager 49503 sales@copadata.com www.copadata.com Josh Cole, Principal Tel: +1 616 752 4274 The European automation specialist COPA-DATA is Fax: +1 616 752 4226 an innovation leader for HMI/SCADA software. COPA- josh.cole@crowehorwath.com DATA’s successful process control system zenon has www.crowehorwath.com been automating, controlling and visualising production processes and allocation of resources in companies of Tailored solutions, tangible results several different industries for more than 23 years. This As one of the largest public accounting and consulting includes automotive, machine building, pharmaceutical, firms in the US, Crowe Horwath LLP has been a powerful energy and food and beverage. ally for manufacturers for more than 60 years. Crowe COPA-DATA exclusively focuses on Windows operating delivers high-value performance solutions that combine platforms and extensively uses the latest Microsoft business process, technology, and deep industry technologies such as SQL Server 2008, VBA and .NET/ knowledge. Our professionals take the time to understand VSTA. zenon is the only HMI/SCADA solution which runs the unique process and technology challenges facing on all Windows platforms from Windows Embedded CE your organisation, rather than selling one-size-fits-all up to Server 2008. Recently, the product suite has been solutions. At Crowe we focus on strategies and systems certified as ‘Compatible with Windows 7’. that yield tangible results and help improve your return COPA-DATA is an independent company, acting on investment. We structure our projects so that your quickly and flexibly, creating new standards for own internal teams can carry on seamlessly; achieving functionality and ease of use and setting the trends on the continuing results long after implementation is completed. market. Through our focused consulting practice serving The COPA-DATA distribution network includes the manufacturing and distribution industry, Crowe subsidiaries for Central and Eastern Europe, France, professionals provide publicly traded and private Germany, Iberia, Italy, Scandinavia, the UK and the US as companies with a broad range of practical solutions: well as partners in numerous countries around the world. * Crowe supplier viability solution COPA-DATA currently has more than140 employees and * Business results road map has many satisfied customers, including internationally * M&A integration successful companies such as BMW Group, Audi, Festo, * Business results delivery Pepsi-Cola, Andritz and Swarovski. * IT advisory solution * Enterprise resource management, Microsoft Dynamics AX * Customer relationship management. 108 Prime Partner Guide 2010/11

Crown Computing Dassault Systèmes Amber Close, 10 Rue Marcel Dassault Tamworth Business Park 78946 Velizy Villacoublay Cedex Amington, France Tam United Kingdom Isabelle de Cidrac, Director, MS alliance B77 4RP Tel: +33 161 626 162 www.3ds.com David Hughes, Head of Marketing Tel: +44 (0) 1827 309 800 As a world leader in 3D and product lifecycle management Fax: +44 (0) 1827 309 810 (PLM) solutions, Dassault Systèmes brings value to more dhug@crowncomputing.co.uk than 100,000 customers in 80 countries. A pioneer in www.crowncomputing.co.uk the 3D software market since 1981, Dassault Systèmes develops and markets PLM application software and Established in 1987, Crown Computing is a leading services that support industrial processes and provide a 3D UK supplier of workforce management solutions to vision of the entire lifecycle of products, from conception medium-to-large organisations in both the private and to maintenance to recycling. The Dassault Systèmes public sectors. Our experience in time and attendance, portfolio consists of CATIA for designing the virtual scheduling/rostering and the broader aspects of workforce product, SolidWorks for 3D mechanical design, DELMIA management is exceptional and this is reflected in our for virtual production, SIMULIA for virtual testing, ENOVIA client base, which includes major organisations such as for global collaborative lifecycle management, and 3DVIA BAE Systems, ITN, Ford of Britain, Unilever, Carillion, for online 3D lifelike experiences. Scottish Power, Royal Mail, Lancashire Police and several large UK local authorities. Our mission is to provide our customers with the very best systems to optimise the investment they make in their workforce. Investment in customer support and research and development has grown to keep pace with technology and market demands. With our help, customers will identify areas where improvements are required and where costs can be saved resulting in improved productivity, better customer service and success in the market place. 109

companies A-Z DAXEAM Dekker Suite 2000, 500 - 4th Avenue SW 3633 E. Inland Empire Blvd. Calgary, AB Suite 450 Canada Ontario T2P 2V6 California United States Daniela Huttenrauch, Product Manager, Enterprise Asset 91764 Management Tel: +1 905 399 3264 Vance Kotrla, Marketing Manager daniela.huttenrauch@daxeam.com Tel: +1 800 433 5537 www.daxeam.com Fax: +1 909 889 9163 info@dekkerltd.com Powered by Microsoft Dynamics AX, DAXEAM is an www.dekkerltd.com enterprise asset maintenance solution that manages the complete asset life cycle. As a native Dynamics AX Dekker Ltd. is an industry leader in the field of programme module, DAXEAM integrates your maintenance operations and project management (PPM) solutions. The Dekker with your back office enterprise resource planning solution Program Management Information System (PMIS) and provides equipment and asset maintenance to AX software suite provides powerful tools for government customers in asset intensive industries such as aerospace/ agencies, contractors, and private sector organisations aviation, process manufacturing, mining, oil and gas and that need to improve their evaluation of project and fleets. portfolio costs against performance, conform to earned value management standards, meet complicated external reporting requirements, or simply streamline their PPM activities. The PMIS suite systematically integrates all cost, scope, schedule, resource, performance and financial information into one centralised location. In addition to its software tools, Dekker also offers consulting and training services based on over twenty- five years of experience in PPM. These services allow customers to leverage Dekker’s extensive experience with quality standards and government reporting to efficiently implement new PPM approaches. Corporate headquarters are located in Ontario, California, and classes are available via the Web, on-site at customer locations, or through Dekker University. 110 Prime Partner Guide 2010/11

Delaware Consulting Demand Solutions Europe President Kennedypark 4 Suite 2pm Belgium Midday Court 8500 30 Brighton Road Sutton Surrey Koen Verstraete, Director United Kingdom Tel: +32 5627 4444 SM2 5BN Fax: +32 5627 4448 koen.verstraete@delawareconsulting.com John Ewing, Sales and Marketing Director www.delawareconsulting.be Tel: +44 (0) 208 770 9320 Fax: +44 (0) 208 770 9303 “Combining strengths, delivering solutions” is the baseline jewing@demandsolutions.com of Delaware Consulting. www.demandsolutions.com Delaware Consulting combines technology and business consulting to deliver real solutions to our customers’ challenges. Demand Solutions Ltd provides powerful inventory We align our competencies with those of our customers and optimisation tools, designed for users of Microsoft partners, building and maintaining long-term relationships. Dynamics. Over 2,500 retailers, manufacturers and Our core consulting competencies are enterprise distributors have benefited through improved planning resource planning (ERP), customer relationship accuracy, stock turns and customer service levels, whilst management (CRM), supply chain management, business simultaneously reducing their inventory. Global supply intelligence and performance management, information chains rely on our tools more than any other system for solutions and IT service management, all enriched with our forecasting and inventory optimisation through our ‘Global solid experience and pragmatic approach. Solutions, Delivered Locally’ Delaware Consulting and Microsoft have been strategic partners since the end of the nineties. Delaware offers the full Microsoft solutions portfolio, including the solutions of Sitecore (wCMS) and the enterprise search solution FAST. Delaware Consulting is a Microsoft Gold Certified Partner that offers a broad spectrum of competencies in business applications (CRM and ERP) custom development, business intelligence, information worker, service-oriented architecture and business processes. Microsoft Belgium considers Delaware Consulting to be its preferred partner for complex projects, characterised by business transformation and change management, where an integrated approach is a must. In 2009, Delaware Consulting earned exclusive membership of the ‘Microsoft President’s Club’, which gathers the best-performing Microsoft Dynamics partners worldwide. Currently our team is made up of around 450 professionals in offices in Belgium (Kortrijk and Antwerp), China (Suzhou and Harbin), US (Atlanta), Luxembourg (Contern), the Netherlands (‘s Hertogenbosch) and France (Lyon). 111

companies A-Z Derdack Descartes Wilhelmgalerie 120 Randall Drive Friedrich-Ebert-Str. 8 Waterloo Potsdam Ontario Germany Canada 14467 N2V 1C6 Kathleen Zschieschang, Marketing Assistant Heather Russell, Marketing Manager Tel: +49 331 298 7823 Tel: +1 519 746 8110 Fax: +49 331 298 7822 kzschieschang@derdack.net info@descartes.com www.derdack.com www.descartes.com Derdack offers message master Enterprise Alert – a Descartes is making the world a better place by enabling scalable, business-critical enterprise notification software. global organisations with logistics-intensive businesses It enables automated, real-time closed-loop notifications to save money by improving the productivity and via multiple channels including SMS, voice, mobile e-mail, performance of their operations. Underlying Descartes’ fax, instant messaging and MMS. offerings is the Descartes Global Logistics Network, Benefits of message master Enterprise Alert include: one of the world’s most extensive multi-modal business - Reliably improves business continuity and service quality applications networks. Descartes’ logistics management - Provides swift and automated problem escalation and solutions provide messaging services between logistics resolution trading partners, shipment management services to help - Removes human latency from business-critical manage third party carriers, global customs filing and communication processes compliance services to meet regulatory requirements and - Raises customer satisfaction through incident-forward private fleet management services for organisations of communication all sizes. Descartes’ solutions and services deliver results - Consolidates the notification infrastructure to increase by enabling organisations around the world to reduce reliability and lower total cost of ownership. administrative costs, billing cycles, fleet size, contract carrier costs, and mileage driven; improve pickup and message master Enterprise Alert provides comprehensive delivery reliability; and optimise working capital through multi-channel communication support and is particularly fleet visibility. Descartes’ hosted, transactional and strong on mobile messaging. It utilises two-way SMS, MMS, packaged solutions deliver repeatable, measurable results mobile e-mail, voice, fax, instant messaging and presence and fast time-to-value. and schedule information to rapidly notify responsible and Descartes customers include an estimated 1,600 ground available people about critical events. It tracks the delivery carriers and more than 90 airlines, 30 ocean carriers, 900 of and responses to messages and automatically reacts, for freight forwarders and third-party providers of logistics example by processing escalation chains or failover routes, services, and hundreds of manufacturers, retailers, thus going far beyond simple event notification products. distributors, private fleet owners and regulatory agencies. Derdack is recognised for its intuitive yet inspiring The company has more than 400 employees and is based software products and has customers in over 50 countries in Waterloo, Ontario, with operations in Amsterdam, worldwide. Derdack is a Microsoft Gold Certified Partner, Atlanta, Copenhagen, Eindhoven, Gent, Lier, Namestovo, a Communications Sector Partner and member of the Pittsburgh, Ottawa, Montreal, Miami, Washington DC, Derby, Microsoft System Center Alliance. Stockholm, Suzhou, Shanghai, Tokyo, Toronto, and Zilina. 112 Prime Partner Guide 2010/11

Digipede Technologies e2e Projects 6114 La Salle Avenue 182, First Floor, 13th main, 7th cross,sector V, #302 HSR Layout, Bangalore Oakland India California 560102 United States 94611 Swapnil Jain, Co-Founder Tel: +91 80 4146 6113 / 074 John Powers, CEO swapnil.jain@e2eprojects.com Tel: +1 510 834 3645 www.e2eprojects.com Fax: +1 510 834 8632 john@digipede.net About us www.digipede.net e2eprojects Ltd, a Microsoft Gold Certified Partner and Microsoft enterprise project management (EPM) Digipede Technologies delivers grid computing software specialised partner, is one of the youngest and fastest that dramatically improves the performance of computer- growing companies in India. Within a year and a half of the intensive applications by distributing execution across a company’s inception, a customer base of 15+ with more network of Windows desktops, servers, and HPC nodes. than 30 assignments across seven verticals and a customer With the only grid software built entirely on Microsoft reference count of more than 100. .NET, Digipede helps you scale out simulations, image processing, financial modelling, and other complex Company mission applications for maximum performance. Our mission is to offer world-class services to customers by leveraging the best practices, domain expertise, proven technologies and process knowledge in deployment, training and consultancy of Microsoft Enterprise Project Management (EPM) and Microsoft Office SharePoint Server (MOSS) platforms. Company offerings Consultancy a) Portfolio and project management b) MOSS c) Organisation excellence model using Six Sigma approach d) Customised business intelligence for pro-active project governance. Deployment and maintenance a) Microsoft EPM 2007 and 2010 b) MOSS 2007 and 2010 c) Microsoft Visio product suite. Training a) Best practices in portfolio/project management b) MSP/ Visio 2007 and 2010 c) EPM and Office SharePoint Server 2007 and 2010. 113

companies A-Z eCONNEX ECX Siemensstr. 8 Blarenberglaan 6, bus 7 Kiel Belgium Germany 2800 24118 Wim Vermeulen, General Manager Alexander Eck, CEO Tel: +32 1528 7171 Tel: +49 431 593 690 Fax: +32 1543 2541 Fax: +49 431 593 6919 wim.vermeulen@ecx.be salex@econnex.com www.ecx.be www.econnex.com The passion for ICT and the drive to satisfy our customers eCONNEX AG is a leader in consulting, implementation, are very important to ECX. ECX is a solid but flexible and operation of Microsoft Dynamics CRM and XRM. Our partner for all your IT needs. As a dynamic and fast growing customers are normally market leaders in their industries. company with its head office in Mechelen, Belgium, we They include companies like Konica, Minolta, Nikon, know the small and medium enterprise (SME) market Lufthansa Worldshop, BMW Motorsport, and Bayerischer through and through, this is logical as we are a SME. We Rundfunk. With offices in Nuremberg, Hamburg, and work for all companies in all sectors, regardless of their size. Kiel, a clear focus on Dynamics CRM, and 50 trained staff, ECX ICT services and solutions develops its activities eCONNEX is among the largest of Microsoft’s partners in in three areas: installing and maintaining IT infrastructure, the segment. custom software development and consultancy. The As one of the few European Dynamics CRM companies, combination of these three – and the mutual cross- eCONNEX was an early adopter of Microsoft’s SureStep interests – makes ECX a suitable partner. project methodology as a standard for demanding, You can always count on our expertise and objective complex, or distributed projects, and has continued to advice. For our maintenance packages we offer one develop it. It ensures project success and, especially in hundred per cent transparency. Any additional costs are internationally distributed projects, it enables efficient clearly stated. collaboration with other partners in the network. Thanks ECX considers – along with its staff – each contract as a to complementary Microsoft technology competence in matter of honour. Satisfying a customer, that is what keeps the areas of BizTalk, SharePoint, Office Communications us going. Server, and Business Intelligence platform, eCONNEX can be a single source for the successful handling of projects. On behalf of the manufacturer, eCONNEX is also responsible for training many other German Dynamics CRM partners, providing resources for training purposes or project peaks. 114 Prime Partner Guide 2010/11

Edan Integrator EDUTI Rooigemlaan 532 Via Molinazzo 43 Gent Agno Belgium Switzerland 9000 6982 Muriel Reyserhove, Marketing Lead Nicolai Brignoli, CEO Tel: +32 9236 2020 Tel: +41 919 134 255 Fax: +32 9236 3020 Fax: +41 919 211 400 muriel.reyserhove@edan.be nicolai.brignoli@eduti.ch www.edan.be www.eduti.ch Based on sector-specific expertise, we offer our customers Eduti offers a large spectrum of Microsoft technologies, advice and support for the optimisation and automation with a focus on SharePoint collaboration suites and related of their business processes. Our solutions are based products. on standard Microsoft technology, such as Dynamics, We offer consulting and the necessary skill updates as SharePoint and BizTalk. well as developing projects. Edan Business Solutions is renowned for its ‘getting things done’ approach. We are a stable, financially sound IT partner that boasts more than 130 qualified employees. Edan has sites in Gent (Belgium) and Helmond (the Netherlands). Industry-specific business know-how is crucial for us. At Edan you will not only find people with in-depth IT skills, but also business experts with industry-specific knowhow. We offer solutions and knowhow in the following key industries: - Food and processes - Project and services (industrial manufacturing, engineering and advice) - Wholesale. Edan has been awarded Microsoft Gold Certified status, which represents the highest level of expertise in the Microsoft partner channel. Our competencies include: - Microsoft business solutions - Business intelligence and data management solutions - Information worker solutions - Service-oriented architecture and business process. As a Microsoft Dynamics Inner Circle Member, we are currently among the top one per cent of partners worldwide. 115

companies A-Z Epicor ePocket Solutions 18200 Von Karman Avenue Sandakerveien 64 Irvine Norway California 0484 United States 92612 Jarl Spandow, CEO Tel: +47 2279 7600 Steve Watson, Marketing Director Fax: +47 2279 7639 Tel: +1 949 585 4000 jarl.spandow@ePocketHandyman.com Fax: +1 949 585 4091 www.ePocketHandyman.com solutions@epicor.com www.epicor.com Handyman is one of the world’s most advanced service management software suites, adapted to the needs Epicor Manufacturing is a comprehensive solution portfolio of mobile service technicians and their office-based that enables users to plan, schedule, execute and monitor co-workers. Handyman allows the service technician in the the entire manufacturing business. From raw materials to field to exchange data with office-based co-workers using final product, Epicor’s mixed-mode, to-order philosophy a PDA or smartphone. The ability to access and input provides the greatest level of flexibility and agility data on the move speeds up critical processes, improves possible. Embracing the latest in technology and built on a service quality and minimises downtime. single unified data model, Epicor Manufacturing provides ePocket Solutions AS has deep expertise in both the a real-time, accurate view of the manufacturing process, technology and process service management fields. The so customers can proactively manage operations with software development team and innovative software confidence. Embedded business process management design practices behind the Handyman platform ensure provides the flexibility companies need to do business the consistency and completeness in managing almost way you want to do it. any service task. ePocket Solutions’ agile software development methodology helps provide regular product updates to customers with minimum disruption to their business. ePocket Solutions has its main office in Oslo, Norway, and several offices in Europe. Via a partner network, ePocket Solutions has coverage in 14 other countries including Denmark, Finland and the Baltic states. In Scandinavia, ePocket is a market leader and the company is expanding its European customer base rapidly. 116 Prime Partner Guide 2010/11

Form IT Solutions Fujitsu Technology Solutions Premier Business Park Mies-van-der-Rohe-Str. 8 Dencora Way Munich Luton HighLight Towers Bedfordshire Germany United Kingdom 80807 LU3 3 HP Wolfgang Foitor, Senior Manager Antonio Traetto, Technology Strategy Specialist Tel: +49 89 620 601 210 Tel: +44 (0) 1582 572 727 Fax: +49 89 6206 0329 1210 Fax: +44 (0) 1582 585 868 wolfgang.foitor@ts.fujitsu.com antonio.traetto@weshapeit.com http://ts.fujitsu.com www.weshapeit.com Fujitsu is a leading provider of IT-based business solutions Since 1982 Form IT Ltd has helped businesses to get the for the global marketplace. With approximately 170,000 best return on their investment from technology services employees supporting customers in more than 70 and products. We work with Microsoft, where we are countries, Fujitsu combines a worldwide corps of systems recognised as trusted advisors to our customers, and also and services experts with highly reliable computing and work directly with customers on architecture and planning communications products and advanced microelectronics services to help move forward with IT initiatives that deliver to deliver added value to customers. Headquartered in the most business value. Core Microsoft competencies Tokyo, Fujitsu is the fourth largest global IT services and include unified communications, mobility, business and computing systems provider. infrastructure optimisation, online services, virtualisation, Fujitsu is included in the Dow Jones Sustainability desktop and server platform and systems management. World Indexes and in the FTSE4Good Index to underline the company’s engagement for sustainability and the Trusted expertise environment. As member of the UN Global Compact, We are devoted to helping customers get the most value Fujitsu promotes responsible management as a global from their technology investments. When a vendor creates company while contributing to the building of a a new product, we are the first to try it and apply it. Once sustainable society. we are certain it is right for our customers, we put it in our The Fujitsu Way, based on a corporate culture that toolkit and share the knowledge. We have gained first- places great value on the pursuit of new possibilities, has hand experience about what works and what does not been the foundation of the Fujitsu Group’s vision: through during deployment through our efforts with many different a constant pursuit of innovation, the Fujitsu Group aims to customers. We listen to our customers and take the contribute to the creation of a networked society that is information back to Microsoft for constructive feedback. rewarding and secure, bringing about a prosperous future throughout the world. Build on your people. Your investments. Your vision. We can provide the right resources for any stage of a business’s IT life cycle – from strategic guidance and deployment to on-going support. 117

companies A-Z GAB GCG Pankofen-Hauptstr.13 Calderon de la Barca 22 Col. Polanco Germany Mexico 94447 11560 Harald Ehrl, Managing Director Guadalupe Ramos Mendez, Marketing Manager Tel: +49 9931 9819 4200 Tel: +52 555 280 7354 Fax: +49 9931 9819 4202 Fax: +52 555 280 7717 harald.ehrl@gab-net.com guadalupe.ramos@gcg.com.mx www.gab-net.com www.gcg.com.mx GAB was founded in 1997 by Harald Ehrl in Bavaria, During the last few years, GCG (with 80 fulltime dedicated Germany. It began shifting its focus to Microsoft employees) has been achieving outstanding results products by 1998 with the implementation of Microsoft selling and implementing AX projects and today, with infrastructure solutions and the redesign of existing its 43 professional consultants, a team of 21 people is environments including complete system migrations. specialised in Dynamics AX. Customer-specific requirements resulted in the Currently GCG maintains its AX customer renewal development of a suite of software products related to the rate at over 90 per cent, has always been profitable, administration and migration of IT environments. maintained a healthy financial history and been able to In addition, GAB has been developing a mobile solutions achieve a double-digit growth for the last five years. platform utilising Microsoft BizTalk Server to connect to With 25 years of experience, GCG wanted to start 2010 enterprise resource planning systems. The first product with a renewed and fresh strategy. Therefore, it decided based on this mobile platform is MMM2010, an innovative early in 2009 to conduct the most intense and serious mobile maintenance management solution for the effort the company has ever made to build a unique, solid, manufacturing industry. The second product being released integral and robust solution built by components that are in 2010 is MAT2010, a mobile asset tracking solution, which not limited to technology but also include a compilation allows users to track and monitor the status of all kinds of of other learning experiences and critical factors that have assets, via GPS technology in mobile devices. proved to be the key drivers and levers of highly satisfied GAB has grown into a globally operating solutions customers that need to be systematically addressed in provider and expert for complex IT environments within order to have fast and successful AX implementation multiple industries. Headquartered in Plattling, Germany, projects. GAB is one of a select group of experts in Microsoft- This solution has been part of the GCG offering since based IT environments in Europe. With its newly founded the second half of 2009 and the results achieved in terms subsidiary in Dubai, UAE, GAB is now extending its of revenue and customer satisfaction have exceeded all services to the Middle East and Asia. expectations. GAB has continuously maintained close ties with Microsoft and has been a Microsoft Gold Certified Partner since 2003. Through our involvement in Microsoft’s E14 Technology Adoption Program we have had early access to information on Microsoft’s messaging development issues. In the field of unified communications (UC) with Microsoft Office Communications Server (OCS 2007 R2), GAB has achieved Microsoft UC voice ready gold certification. 118 Prime Partner Guide 2010/11

GE Intelligent Platforms Geisler Datensysteme 2500 Austin Drive Manderscheidtstraße 84 Charlottesville Germany Virginia 45141 United States 22911 Frank Geisler, Managing Director Tel: +49 201 365 5810 Keith Johnson, Director, Strategic Alliances and Fax: +49 201 365 5829 Partnerships frank_geisler@geislers.net Tel: +1 434 978 5318 www.geisler-datensysteme.de Fax: +1 434 978 5102 keith.e.johnson@ge-ip.com Geisler Datensysteme GmbH, founded in 1997, is a www.ge-ip.com/industrialsoftware company that is focused on business intelligence (BI) solutions based on Microsoft technologies. In this area Bridging the gap between business and plant floor Geisler Datensysteme covers every aspect of the Microsoft systems, GE Intelligent Platforms’ Proficy Operations BI stack from the server up to the client. Since 2009 we are Management software is a real-time enterprise solution proud to be a Microsoft Gold Certified Partner, certified that provides manufacturers with a wide range of in five different competencies – networking infrastructure applications and services based upon an open, scalable solutions, information worker solutions, data management and standards-based architecture. Proficy’s focus is solutions, BI and independent software vendor. on continuous performance and agility improvement, Our mission is to support our customers in building the visualisation and control of production equipment and best possible BI solutions based on Microsoft products operations, and a unified and standardised plant IT and support collaboration with excellent SharePoint infrastructure. Our solutions enhance the fundamental solutions. We work with customers mainly in the enterprise value of Windows Server 2008, Vista, SQL Server 2008, manufacturing sector and services from small to DAX Top and Office SharePoint Server 2007. 50 companies. The Proficy Operations Management suite integrates We are located in the heart of the fast developing with manufacturers’ existing systems and includes three Ruhrgebiet – but also service companies all over Germany. functional architectural pillars: work process management, operations performance data management, and manufacturing execution systems, including HMI/SCADA. Proficy enables closed loop information exchange with enterprise resource planning systems. It also aligns with Lean and Six Sigma initiatives to facilitate gathering, analysing, storing, and transforming data into real- time information. Proficy’s performance management capabilities help companies model production operations based on ISA-95 standards, track and execute production operations, and continuously monitor production productivity and performance by providing real-time visibility and intelligence. 119

companies A-Z GIA Informatik GMCS Peyermattstrasse 3 2/25 Ugreshskaya ulitsa Oftringen Moscow Switzerland Russia 4665 115088 René Lüscher, Member of the Executive Board Tel: +7 495 933 1976 Tel: +41 627 897 171 Fax: +7 495 933 1976 Fax: +41 627 897 199 info@gmcs.ru info@gia.ch www.gmcs.ru www.gia.ch GMCS is one of the leading consultancy companies in the You offer high-quality products and achievements. In your IT sector that works in the Russian market, carrying out core business you are the specialist. Therefore, you need comprehensive projects for the implementation of modern a safe, flexible and highly-available IT-environment. In this enterprise management systems aimed at improving area, GIA Informatik AG is a specialist and can support you business efficiency. with platforms like server, storage, network, applications The company was established in 1997 and has and clients. currently built up significant experience working with GIA Informatik cares about your projects and takes large enterprises in various sectors of the economy, both the responsibility for part of or the whole IT infrastructure in Russia and abroad. GMCS successfully implemented operation. More than 50 highly-qualified IT and network a number of projects for international companies in the specialists provide security, work on collective solutions Russian market. To this day, GMCS has successfully and adhere to the strict needs of their customers. GIA implemented more than 300 projects and works closely Informatik has been continuously imposing its authority with over 150 clients. in all IT services ranges for more than 20 years and will A unique advantage of GMCS is its multi product continue to develop this further. approach, which provides consultants with flexibility when We specialise in: working with clients in terms of offering solutions that are • Consultation and planning: infrastructure analyses, total best suited to cater for their specific needs. cost of ownership analyses, security checks, virtualisation The Microsoft Solution Department of GMCS offers checks and IT architecture planning clients a full range of services related to enterprise • Project realisation: implementation of IT server management system implementation based on the platforms, virtualisation, storage, backup, network, following platforms: Microsoft Dynamics AX and CRM, monitoring and client infrastructure Office Solution Accelerator for Sarbanes-Oxley, Office • Maintenance and support: disaster recovery, SharePoint Server and Windows SharePoint Services. maintenance and advancement of IT-platforms, on a The GMCS development strategy implies 24x7 basis if necessary accomplishment of particular tasks within each product’s • IT operations: reliable operation of IT platforms in line of activity. The company’s main goal is stable revenue outsourcing or outtasking, based on ITIL service growth and gaining a competitive edge on the IT market management and ISO 9001 certified processes. in Russia and CIS countries. Since 2005 GMCS has been part of CompuLink Group – a leading alliance in the Russian information technology market. The group’s stable financial position is a reliable foundation for the development of GMCS. GMCS branches operate in Saint Petersburg and Kiev (Ukraine). 120 Prime Partner Guide 2010/11

Go Virtual Nordic Gruppo Ecobyte Technology – Istante Askims Verkstadsväg 5A Via Sandro Penna 16 Askim Perugia Sweden Italy 43634 06132 Christofer Wanner, HPC Sales Specialist Giovanni Simoncelli, Corporate Account Manager Tel: +46 317 488 870 Tel: +39 075 527 1434 Fax: +46 3128 6205 giovanni.simoncelli@ecobyte.it info@govirtual.eu www.istante.info www.govirtual.eu www.ecobyte.it Operating across 13 European countries ,Go Virtual ECOBYTE Technology Srl: as a Gold Certified Partner, focuses on helping companies to adopt virtual product working with the main hardware and technology on the development. The company supplies high-end hardware IT market, provides design, installation and assistance solutions for CAD/CAE, high performance computing for any type of network either local or geographically (HPC), storage, and virtualisation. extended. The company designs and realises complex Go Virtual is a certified HP Gold Preferred Partner IT architectures with its highly competent technical with specialist certification in HPC and workstations. Our team, certified by the principal vendors. Training and unique combination of competencies within hardware sustained updating of the systems designers and sales and end-user software makes it possible for us to help department are the strong points of its networking, our customers throughout the entire process, from telecommunications, security and wireless sectors. requirements capture and business case formulation, ECOBYTE is looked to by corporate and enterprise to installation, integration, and support of the selected firms as well as by the public administrations, for the solutions. We always configure HPC systems starting from supply of ‘turnkey’ information systems, either physical the business need and end-user application requirements, or virtual as well as for their integration with existing optimising the investments across different aspects for technology. example cost, price/performance and energy efficiency, ISTANTE: as a Gold Certified Partner, designs and depending on customer requirements. Our cluster implements enterprise content management solutions solutions can be delivered ready to use, regardless of for integrated document management solutions, mainly system or departmental size. All our hardware solutions on Microsoft SharePoint, on which the firm has become can be built on Microsoft’s operating systems. In the HPC a national point of reference, as testified by numerous segment, Go Virtual works with Microsoft Windows HPC published success stories and by the Microsoft Services Server 2008. Ready – Portals and Collaboration certification. The Go Virtual is also a distributor of software for firm develops, releases and supports complex workflow computational fluid dynamics, simulation, and visualisation, solutions for interconnection of key processes for the and distributes software including 3-matic, Pointwise, companies or entities with which it works. CFD++, FieldView, RadTherm, Oktal-SE, and D’Fusion. ISTANTE designs and integrates structured business intelligence dashboards so as to gather critical information, which is then output in dynamic graphic displays, such as intuitive instrumentation that provide input for strategic decisions at management level. 121

companies A-Z Hönigsberg & Düvel Datentechnik I.B.I.S. John-F.-Kennedy-Allee 62 30 Technology Parkway South Wolfsburg Suite 400 Germany Norcross 38444 Georgia United States Wolfgang-Joachim Schmälzle, COO Sales 30092 Tel: +49 5361 308 560 Fax: +49 5361 3085 629 020 Ashley Pardue, Marketing Specialist customercare@hud.de Tel: +1 770 368 4000 www.hud.de Fax: +1 770 368 1186 apardue@ibis.com Having been a Microsoft partner for ten years www.ibis.com and being involved in diverse Technical Adoption Programs, Hönigsberg & Düvel Datentechnik GmbH Founded in 1989, I.B.I.S., Inc provides complete enterprise / H&D International Group has acquired a profound business solutions to maximise business success. Through understanding of Microsoft’s approaches and technology. a solid relationship with Microsoft, we provide world- One major focus of our work is on the automotive / class solutions for enterprise resource planning, customer manufacturing sector, where we provide both small- and relationship management, business intelligence, and large-scale high-quality IT services to original equipment custom development. I.B.I.S. specialises in advanced manufacturers and suppliers alike. From software distribution, industrial equipment manufacturing, engineering to corporate client design or IT service desk manufacturing, and field service industries. operation, we carry out a wide range of projects that I.B.I.S.’ business first’ approach ensures you and our cover the entire IT lifecycle. With industry and process team have a clear understanding of strategic project knowledge thus gained we are able to offer effective and objectives, measureable business metrics linked to those efficient solutions for our customers. objectives, and necessary changes to the underlying While our Microsoft technology focus is on dynamic IT business processes which drive improved business results. management with System Center, we cover large parts of Solution selection and implementation strategy falls the remaining portfolio. In the course of 2010, for instance, naturally out of business objectives clarity. we will complete deployment of a new Windows 7 client We comprehend all angles of the issues you are facing for one of our largest customers. and we have the breadth of established experience to get As a medium-sized, owner-managed company, H&D is you where you need to be. As recognised experts, we are able to offer services at competitive prices. a leader in the area of business management solutions. H&D also has a Microsoft certified in-house training We continually work closely with Microsoft to enhance and centre. Courses range from Office skills to highly maintain our products. specialised application and infrastructure topics. This I.B.I.S. is a Microsoft Gold Certified Partner, a Microsoft will help your personnel to enhance your company’s Dynamics Inner Circle Partner, a two-time winner of competitiveness through best-in-class IT systems. Microsoft Dynamics Outstanding Partner of the United States award and the 2007 winner of the Worldwide Partner of the Year Award for Microsoft Dynamics GP. 122 Prime Partner Guide 2010/11

ICT Spirit In2grate Business Solutions Tolstraat 35 140 Buckingham Palace Road Netherlands London 7482 DC United Kingdom SW1W 9SA Peter van Uden, Manager, Marketing and Communications Tel: +31 538 527 777 Graham Sharpe, Marketing Director Fax: +31 538 527 778 Tel: +44 (0) 207 881 2560 p.vanuden@ictspirit.nl Fax: +44 (0) 207 881 2501 www.ictspirit.nl graham.sharpe@in2grate.com www.in2grate.com ICT Spirit is the leading value-added reseller in the eastern part of the Netherlands. We have a strong focus on our In2grate Business Solutions Ltd is a leading provider of customers’ business. This means that we facilitate their business solutions encompassing end-to-end business business by designing, implementing and maintaining processes, from concept, through design and engineering innovative IT infrastructure solutions based on proven into manufacturing and end of life-cycle management. technology. Utilising a broad range of world-class software products, the solutions encompass everything from customer engagement using customer relationship management (CRM) systems, to product design and engineering automation, manufacturing using enterprise resource planning (ERP) and field service. Every step of the process is integrated into flexible software packages and most importantly data is only entered once, reducing errors, cost and potential problems. In2grate Business Solutions has a wide range of installations throughout the UK, Europe, North America and the Far East, where it deploys a full range of expertise in business intelligence, CRM, financial management, ERP and manufacturing. The company is a member of the Anisa Group of companies with over 500 implementations in 57 countries around the world. At In2grate Business Solutions we are aware that many organisations are looking for a new, cost effective and flexible approach when procuring new systems. That is why In2grate Business Solutions has introduced the very successful ‘Solution as a Service’ that provides a fully managed service, tailor made to the clients particular needs and expectations. 123

companies A-Z Indigo Infoman 2 Queens Lane North Meitnerstr 10 Aberdeen Stuttgart United Kingdom Germany AB15 4DF 70563 Sean Thomson, Director Ralf Paschnik, Head of Marketing Tel: +44 (0) 845 257 8880 Tel: +49 711 679 710 Fax: +44 (0) 845 257 8881 Fax: +49 711 679 7110 info@indigo-tech.co.uk ralf.paschnik@infoman.de www.indigo-tech.co.uk www.infoman.de Indigo is an independent information technology Infoman AG is your consulting and solution partner in specialist, which provides a comprehensive range of IT manufacturing. We have been successfully strengthening support and operational management services to small, SMBs and corporations in the market for over ten years. medium and large businesses throughout Scotland and Whether mass production, industrial engineering or plant the UK. operation, we have brought our know-how to several Founded more than five years ago by expert IT hundred customer projects and developed extensive consultants and engineers, Indigo has built a strong knowledge of the sector. As an innovation partner we reputation on the basis of its customer service. This provide inspiration for new growth strategies. includes developing unique industry offerings, such as not Infoman was founded in 1998 as a spin-off of the tying customers into long contracts, and a one-hour crisis Fraunhofer Institute for Industrial Engineering IAO in response service. Germany; today the company employs about 60 members The company is a Microsoft Gold Certified Partner, of staff at its locations in Stuttgart, Cologne and Munich holding competencies in virtualisation, server platform, in Germany and in Lucerne, Switzerland. Our range of systems management, desktop, hosting and licensing. services comprises integrative strategy and process Indigo is a leading virtualisation and infrastructure consulting and tailor-made IT solutions for customer- specialist in Scotland. related business processes in marketing, sales and With more than ten years experience in virtualisation, services. Indigo is also renowned as a leader in this field. The Infoman’s expertise includes: company was one of the first in the UK to gain Microsoft’s • Customer relationship management (Microsoft virtualisation competency when it was launched last year. Dynamics CRM) Indigo’s services include: • Collaboration, portals and documents (Microsoft - PC and server support SharePoint Server) - Expert advice • Business intelligence (Microsoft SQL Server) - Server hosting • IT integration (Microsoft BizTalk Server). - Virtualisation - Security and disaster recovery Stable relationships have been the foundation of our - Telecoms and telephone systems business from the start. Infoman has been a Microsoft - Networking and infrastructure Dynamics CRM Gold Certified Partner since 2005 and is - Training. among the leading IT consulting companies for Microsoft Dynamics CRM. 124 Prime Partner Guide 2010/11

intellecom Intersoft Management Systems Ohrsbergweg 7 Lysaker Torg 45 Germany Lysaker 69412 Eberbach Norway 1366 Joachim Ernst, Geschäftsführer Tel: +49 6271 942 323 Elisabeth Wallem, CEO Fax: +49 6271 942 550 Tel: +47 2222 6300 joachim.ernst@intellecom.de Fax: +47 2222 5900 www.intellecom.de elisabeth@intersoft.no www.intersoft.no Intellecom GmbH works with customers to provide the following: Intersoft Management Systems is a company that • Lifecycle management provides consulting services within project and portfolio • Information Technology Infrastructure Library and management. We specialise in providing our customers Microsoft Operations Framework-based processes with a total overview of their projects, and prioritising • IT optimisation them based on the company strategy and the availability • Cost effectiveness of resources. • Continuous improvement Intersoft Management Systems is a company that seeks • End-to-end services to make your project management processes intuitive and • Reduction of redundancy. user friendly, while still utilising best practice. We can provide a total solution in the project management domain, with everything from analysing your company’s needs, through tools and processes, to end- user training and mentoring. We use Microsoft Project Server as the base solution in implementations, and we have years of experience and a deep knowledge on all aspects of this tool set. 125

companies A-Z Intiro Development Invensys Operations Management Bror Nilsson gata 5 5601 Granite Parkway Sweden Suite 1000 417 55 Plano Texas Fredrik Björk, CEO United States Tel: +46 706 941 801 75024 fredrik.bjork@intiro.se www.intiro.se Kathleen Regan, Director Strategic Alliances Tel: +1 949 639 8605 Intiro AB is specialised in custom development. We Fax: +1 949 639 1445 create IT solutions that simplify our customers’ daily kathleen.regan@invensys.com work processes. Our systems normally run in office and www.iom.invensys.com industrial environments with numerous connections to other systems like economic or SAP modules. Invensys Operations Management is a leading provider All our consultants perform annual certifications in most of automation and information technologies, systems, Microsoft products and environments, but also within software solutions, services and consulting to global other techniques and methods. manufacturing and infrastructure industries. The We have experience and good knowledge within marketplace knows us from our premier brands – Avantis, several industries: Eurotherm, Foxboro, IMServ, InFusion, SimSci-Esscor, • Automotive Skelta, Triconex and Wonderware. Our solutions, which • Finance and tax are used by more than 40,000 clients in over 200,000 • Oil and manufacturing plants and facilities across 180 countries, include control • Online and TV gaming and measurement instrumentation; safety, critical and • University labs. distributed control systems; a wide range of real-time operations management software; and professional We are a relatively small and efficient company with very services. good references from Volvo, Skatteverket, Bingolotto, Enabled by our industry and production expertise, and Team Sportia, Swisslife and Borealis. accelerated by an open software platform, with more than 600,000 active software licenses, and partner ecosystem, our flexible approach perfectly blends automation and information technologies, services and expertise into highly effective solutions that solve problems and optimise the profitability of operations – from single plant devices to multi-plant assets and locations. Combined, they provide the most comprehensive portfolio of solutions available – all designed to measurably improve business performance and value in real time. 126 Prime Partner Guide 2010/11

IOK iSmart Business Solutions Konrad-Zuse-Weg 15 Plot No 16A, B Block Germany CSEZ 33415 Kakkanad Cochin Christian Martin, CEO India Tel: +49 524 692 900 682037 Fax: +49 524 6929 0111 c.martin@iok.net D K Sundaram, CFO and CS www.iok.net Tel: +91 484 241 3181 Fax: +91 484 241 3243 Since 1996, IOK GmbH has been a leading regional B2B ibspl@ibspl.com provider of professional services based on Microsoft www.ibspl.com infrastructure solutions. Today we are a Microsoft Gold Certified Partner and iSmart Business Solutions Ltd is a global enterprise specialise in the following technologies and products: resource planning (ERP) solution provider for the • Microsoft Active Directory agribusiness industry as well as having a customised • Microsoft SQL Server ERP solution (HARVEST itTM and HARVEST plus) for the • Microsoft Exchange Server plantations, warehousing, trading/sales, factories, packing • Microsoft Office SharePoint Server and shipping operation industries. • Microsoft licensing solutions / software asset iSmart is a well-established multinational organisation management with offices in Kenya, Indonesia, Malaysia, Brazil and • Microsoft Forefront. India. Headquartered in India, the company commenced operations in 1987 and today has more than 2,000 man- We provide consulting, service, troubleshooting and years of experience in software development with over maintenance to more than 250 customers from 5 to 5,000 750 installations in 15 countries making it a world leader in users. agribusiness software and ensuring return on investment in two years. Our product covers farm operations, financials, stores, budget, payroll, nursery, forestry, workshop, production, management information systems, purchase, head office consolidations, shipping and invoicing. We offer consultancy in providing connectivity, system requirement and business process reengineering. Some of our esteemed customers in the industry include James Finlays, Unilever Tea, Sasini, Eastern Produce Kenya, KTDA, Cargill, Homegrown, Tata Tea and Socfin Group. We provide post-implementation support, which takes care of AMC and future updates on regular intervals. Our post-implementation support department is on call 24x7 to all our clients across the globe to deal with any eventuality. 127

companies A-Z itnetx Kerberos Fabrikstrasse 20a Aristides Villanueva 374 Bern Argentina Switzerland 5500 3012 Martin de los Rios, CTO Marcel Zehner, Partner Tel: +54 261 434 0205 Tel: +41 318 020 505 info@kerberosconsultores.com zehner@itnetx.ch www.kerberosconsultores.com www.itnetx.ch Kerberos S.A. is a leading IT company in Argentina IT infrastructures get more complex and harder to manage dedicated to excellence in IT consulting services. Our main every day. With a vast set of products and technologies, focus is the success of our clients based on the efficient Microsoft delivers a valuable framework for efficient management of their most valuable asset information. and dynamic IT management, which helps customers to Our team has consolidated its commitment since 2002 dramatically optimise service availability and reduce costs. supporting major companies in the region, then extending itnetx GmbH is a renowned Swiss supplier of standard our reach nationally and internationally. Each day more and customised systems management and virtualisation companies choose to trust us to sustain their critical solutions based on Microsoft products and technologies. business through the competence and honesty of our We assist customers during the whole IT management professionals. lifecycle, from technology evaluation to project end. With Our mission is to provide specialised services and our high-quality solutions and ‘better than best practices’ technology tools to optimise the management of we guarantee to get the maximum out of customers’ IT information based on corporate goals. We look forward investments. to continuing to expand our leading quality services, And this is what you can expect when you work with us: providing IT consulting services and generating confident • More than a decade of high-level experience with and comprehensive solutions. Microsoft products and technologies The recognition of the technological maturity we • Highly certified and flexible employees and partners have achieved gives us access to the highest level of • Specialisation in systems management, based on the Microsoft partnership, Microsoft Gold Certified Partner, Microsoft System Center product family with certification in 12 competencies. These competencies • Specialisation in Microsoft virtualisation, based on guarantee our excellence in the following areas: software Microsoft Hyper-V and App-V development, outsourced development and IT, licensing, • Many realised projects and satisfied customers in IT infrastructure, Dynamics CRM, data management, Switzerland and abroad collaboration and virtualisation. • Always one step ahead. 128 Prime Partner Guide 2010/11

Keyteam KPIT Cummins Infosystems Via G.Donizetti 3 Ground Floor Italy The Annexe Hurst Grove 36100 Sandford Lane, Hurst Berkshire Annalisa Nula, Administration United Kingdom Tel: +39 0444 560 745 RG10 0SQ Fax: +39 0444 280 995 contact@key-team.it Prem Kumar, Business Development Manager www.key-team.it Tel: +44 (0) 118 934 5656 Fax: +44 (0) 118 934 1165 With particular expertise in available to promise, material prem.kumar@kpitcummins.com requirements planning and master production schedule, www.kpitcummins.com Keyteam offers organisational consultancy services and IT solutions to companies, from analysing company KPIT Cummins Infosystems Ltd is a global business processes to implementing solutions based on the technology and engineering services organisation Microsoft technology stack. This includes: Microsoft focused on co-innovating domain intensive technology Dynamics AX, Dynamics CRM and SQL Server Business solutions for manufacturing corporations (special focus on Intelligence platform. automotive, hi-tech and industrial verticals) and diversified Our organisation is well known for implementing high financial service organisations to help its customers quality software solutions in an international context. become efficient, integrated and innovative enterprises. Keyteam is a Microsoft Gold Certified Partner for Dynamics In the ITO domain we offer application development AX and has reached a deep specialisation in: and maintenance and enterprise applications (package • Manufacturing, with particular expertise in available to implementation like enterprise resource planning and promise, material requirements planning and master customer relationship management). The services production schedule offered include enterprise applications implementation, • Service, leveraging on project and service management integration and support, managed application services, modules re-engineering, migration and business intelligence. • Construction, having created a vertical solution A leader in technology solutions and services, KPIT • Human capital management (HCM). Cummins currently partners with more than 100 global manufacturing corporations including more than 50 original We also offer the chance to lower implementation costs, equipment manufacturers, semiconductor companies and supplying a lot of functionalities across all Dynamics AX Tier 1s, helping them globalise efficiently and bring complex modules (financial, trade and logistics, production, project technology products and systems faster to global markets. and HCM). KPIT Cummins is committed to innovation and sustainable development. As part of CREST activities, our research and development investments are focused on co-building new solutions for customer’s challenges and exploring new technologies. This includes the use of appropriate, advanced and cost effective technologies. The company has filed for 25 patents in 24 months. We believe in enabling customers to achieve their environmental goals, develop more efficient products and streamline business processes. 129

companies A-Z Maison Consulting & Solution Maxima 505, Business Avenue 1st Floor Shahra-e-Faisal Parkview 1230 Karachi Arlington Business Park Pakistan Reading 75350 United Kingdom RG7 4GA Sultan Hamdani, COO Tel: +92 213 452 0370 Arlene McConville, Business Development Manager Fax: +92 213 452 1774 Tel: +44 (0) 2476 350273 shamdani@maison-global.com arlene.mcconville@maxima.co.uk www.m-consultants.com www.maxima.co.uk/Maxcel Maison, a Microsoft Gold Certified Partner, is a leading Maxima is a leading IT business systems and managed Microsoft Dynamics enterprise resource planning (ERP) services company, providing business solutions and and customer relationship management (CRM) solution support enablement services to over 1,400 organisations provider with presence across the Middle East and Africa across the UK, Ireland and the US. The company’s (MEA). Maison is the biggest company in terms of certified core service offerings include virtualisation, network consultants on board across MEA. We have a team of infrastructure and communications, business intelligence professional and competent ERP / CRM consultants that and comprehensive Microsoft Dynamics AX/CRM have a wide range of exposure to diverse industries. Our solutions. various case studies have been published on the Microsoft Maxima has developed MAXcel, powered by Microsoft Web site and we have been named in the Microsoft Dynamics AX – an integrated and adaptable business Dynamics President’s Club for the third consecutive year. management solution designed specifically for the construction, service management and manufacturing sectors. 130 Prime Partner Guide 2010/11

MBS-Modern Business Systems McLaren Software Hasnerstrasse 11 7th Floor East Austria Bothwell Street 4020 Linz Glasgow United Kingdom Andreas Dunzendorfer, CFO G2 7HX Tel: +43 732 652 767 Fax: +43 732 652 767 299 Tel: +44 (0) 1412 267 600 dunzendorfer@mbs.at www.mclarensoftware.com www.mbs.at McLaren Software provides asset information management MBS - Modern Business Systems is a leading full-service solutions for owner operators in asset intensive industries. provider of industry and business solutions based on McLaren customers operate in highly regulated Microsoft Dynamics NAV and Microsoft Dynamics CRM. industries where the need for access to validated Numerous national and international projects, with engineering documents and drawings is essential for the approximately 8,000 users around the world, confirm efficient, safe and compliant operation of a plant or facility. the high level competence of MBS in developing, Solutions built on Enterprise Engineer support each implementing and servicing enterprise resource planning stage of an asset lifecycle from capital projects, to (ERP) and customer relationship management (CRM) handover / turnover, maintenance, repair and operations solutions. High customer satisfaction is a key factor of our and the management of change. Industry best practice daily work. The experience and the know-how of MBS’ processes ensure consistent engineering document employees are further components of the company’s management processes are followed across all design, success and have enabled us to establish long-term project and operations teams of a single project, plant or partnerships with more than 800 customers. facility, as well as of multiple operations. MBS’ solutions in the trade, services and industry McLaren solutions are proven to reduce operational sectors have also received several awards. The success costs, lower the risk of non-compliance, improve efficiency stories of global customers demonstrate the acceptance and accelerate engineering project execution by of MBS in the small, medium and large enterprise markets. ensuring the reliability and integrity of asset and project Furthermore, our international partnerships guarantee a documentation. successful execution of all ERP and CRM projects across Headquartered in Glasgow, Scotland and Houston, different countries. Texas, McLaren has offices in Dusseldorf in Germany and partners in North America, Europe, Middle East, South Africa, south east Asia and Australia. 131

companies A-Z Mercator Improve Meridium Geijersgatan 4B Svensknabbevägen 17 Malmo Sweden Sweden 39351 21618 Fredrik Därth, Marketing Coordinator Evald Forsberg, Marketing and Sales Director Tel: +46 480 426 060 Tel: +46 4036 8504 Fax: +46 480 426 079 Fax: +46 4036 8510 fredrik@meridium.se efo@mercdata.se www.meridium.se www.mercdata.se Meridium is an IT consulting company with core Mercator AB, a leading Microsoft Dynamics AX partner, competencies in system development, system integration, specialises in helping mid-market to large enterprise Internet technologies and project management. We have a manufacturers balance customer service and performance broad knowledge within Microsoft’s development platform objectives for their production. .NET and focus much of our resources on development Mercator, as a Microsoft Gold Certified Partner, has within SharePoint and EPiServer content management previously been Partner of the Year and recognised for system. Typically, we undertake the role as a problem deep domain expertise in process industries, discrete solver rather than delivering specific products or resources. industries, graphics industry, print and packaging, This means that we work closely with our clients, put advanced distribution and logistics, together with technology in the right context and look for solutions that e-commerce solutions. Mercator also includes Partner achieve the intended results. Our headquarters are in Power in Sweden. Kalmar, but we operate all over Sweden. Together with Partner Power is a global provider of Microsoft our clients we create unique solutions that respond to the Dynamics solutions and services specialising in creating information and interaction needs of today. value for international organisations with offices in more than one country. When you work with Partner Power, you tap into the knowledge and experience of a global organisation made up of leading Microsoft certified professionals working locally in more than 50 countries. Mercator is located in Sweden with headquarters in Malmo and offices in Stockholm and Gothenburg. 132 Prime Partner Guide 2010/11

MindSet MPS & Affärssystem 460 Corniche Al Nahr Box 162 PO BOX: 175-002 Osby Beirut Sweden Lebanon 28333 Joe Tatarian, General Manager Leena Kossila, Managing Director Tel: +961 312 4349 Tel: +46 4794 2300 Fax: +961 158 1843 leena.kossila@mps-affarssystem.com j.tatarian@mindset.com.lb www.mps-affarssystem.com www.mindset.com.lb MPS & Affärssystem AB has more than ten years’ MindSet sal is a consultancy firm with special experience of Microsoft Dynamics AX, specifically in competencies in the provision of business software based Sweden, Norway and Finland. Our speciality is to help on Microsoft technologies such as Dynamics AX ERP, customers to understand and utilise their enterprise Dynamics CRM, Microsoft Office SharePoint Server, Project resource planning systems in better ways, in order to Management Server and BizTalk Business Integration. support daily manufacturing and logistics routines. We MindSet provides a comprehensive offering, built upon review workflows and system settings and help to solve a deep understanding of clients’ strategies, the industries problems, when needed. in which they compete and the business applications and information technologies relevant to their businesses. It delivers process re-engineering, enterprise resource development, operation and business know-how for its clients’ organisations. MindSet is part of the ITG group. ITG is a holding company handling a portfolio of autonomous businesses dedicated to the provision of information and communication technology products, office equipment and related professional services. ITG is part of HOLCOM, an international group operating since 1967, which employs more than 2,850 professionals in 28 countries. The company’s organisational structure and financial capability make it an ideal partner for clients who are actively seeking suppliers that offer proven expertise and highly focused commitment to their markets. 133

companies A-Z NAVAX Group NaviCom Euro Plaza Jak. Askelandsvei 11 Lehrbachgasse 2 Sandnes Austria Norway 1120 4316 Marko Wildhaber, Marketing Specialist Leon Tveit, CEO Tel: +43 1 8043 8380 Tel: +47 9920 6006 m.wildhaber@navax.biz lt@navicom.no www.navax.biz www.navicom.no The NAVAX Group is your partner for designing, NaviCom AS was established in 2001 and is owned by implementing and servicing enterprise resource planning, its directors. Our head office is located in Lura, Sandnes, customer relationship management, business intelligence Norway. We also have offices in Oslo, Bergen and Mandal. and enterprise content management solutions. We NaviCom delivers Microsoft Dynamics AX and Dynamics optimise the utilisation of your resources to improve NAV solutions; software considered essential products for productivity, transparency and profitability. Microsoft. Every company has its specific processes, every industry NaviCom founds its expansion and growth on solid its specific challenges. We consider these requirements products, long-established customer relations, extensive and consequently increase your competitive advantage. expertise in enterprise resource planning (ERP) systems Our industry solutions are tailored to match the specific and the market, as well as excellent employees. The requirements and standards of your business. This keeps company has achieved significant progression and growth the necessity for adjustment at a minimum and allows a and now employs around 90 staff. fast and efficient implementation of your business software Our vision is to create value for our customers, and solution. based on our knowledge of technology and business Navax has already realised more than 400 national and processes, we deliver high quality ERP solutions to international projects in various industries. Because of selected segments in the Norwegian market, and we these experiences we are familiar with the processes of operate in international markets as a member of Partner your business. We know exactly what specific functions are Power. essential for a successful business software solution. Profound knowledge of operating processes in combination with established product and technology know-how guarantee the best solution for your industry. 134 Prime Partner Guide 2010/11

NCIM Neugebauer Rhapso Veurse Achterweg 26 Passauer Str. 30 Netherlands Nürnberg 2264 SG Germany 90480 Dinja Verstoep, Account Manager Tel: +31 703 501 554 Rainer Neugebauer, General Manager Fax: +31 703 545 515 Tel: +49 911 994 000 info@ncim.nl Fax: +49 911 994 0033 www.ncim-groep.nl pctopp@pctopp.com www.pctopp.com The NCIM Group specialises in seconding highly educated professionals to manage projects, consult, Neugebauer Rhapso GmbH has 35 years’ experience in develop software, and manage systems in technical supplying solutions for production planning and control environments. More than 150 skilled professionals work in the corrugated board and packaging industry. We, as on IT solutions in the defence and security, energy and a Microsoft Certified Partner, are a small high-performing utilities, telecommunications, transportation and media company with a solid standing in the market. Customers and technical automation sectors. all over the world benefit from stable, long-standing The NCIM Group was established in 1988 and business relationships and a widely experienced dedicated has offices in the Netherlands in Leidschendam and developer team. We work hand in hand with our customers Eindhoven, as well as in Brussels in Belgium, Camberly to meet their needs and provide worldwide support at in the UK, Milan in Italy and Fort Worth in the US. The short notice. company’s headquarters are in Leidschendam. PC-Topp.NET is an intranet-based application Passion for technology – that is what every NCIM for production planning, complemented by online employee has. We are all software developers or system connections to modern corrugators and shop floor data engineers, or have started as such, and are proud of it. collection terminals. PC-Topp has been installed in almost We work on technical and innovative assignments for 300 plants in 36 countries worldwide and has become one renowned companies. of the industry leaders in its domain in Europe and Africa, We are ISO 9001:2008 certified and proud to be a as well as Latin America. Microsoft Gold Partner. We are the preferred supplier of The corrugated industry has its own challenges; customers for whom confidentiality and security are very hundreds of orders must be scheduled and produced daily important. with an average lead-time of little more than a day. Using We believe in strong and lasting relationships with our PC-Topp, plants achieve high savings through optimised customers and employees. Our drivers are service, quality production flow, increased on-time deliveries, and quick and cost. We deliver the best quality for an unbeatable reactions to downtime or other problems. price. PC-Topp meets the requirements of plants in the most diverse environments, from Madagascar to Scandinavia, from the UK to Russia or Morocco. Optional personalised modules provide extra functionality and integrate smoothly with the surrounding standard software. PC-Topp’s acclaimed user interface is easy to learn and intuitive to use, for quick adoption by users from varying cultural backgrounds. 135

companies A-Z NORRIQ Belgium Noser Engineering Kruisstraat 289A Talackerstrasse 99 3120 Tremelo Winterthur Belgium Switzerland 8404 Alex Vandereycken, Managing Director Tel: +32 16 498 115 Axel Hohnberg, Microsoft Business Unit Manager Fax: +32 16 561 850 Tel: +41 522 345 611 info@norriq.be Fax: +41 522 345 622 www.norriq.be axel.hohnberg@noser.com www.noser.com NORRIQ is a leading supplier when it comes to the implementation and support of business solutions based Noser Engineering AG provides information technology on the Microsoft Dynamics platform. While NORRIQ consulting, solutions and services to local, European counts many enterprise companies among its customers, and multi-national companies. We are an award winning we specialise in providing 360-degree services for small Microsoft application lifecycle management (ALM) and mid-sized companies. Today NORRIQ is one of the consultancy, founding member of the Open Handset world’s foremost suppliers of Microsoft Dynamics solutions Alliance and a leader in Swiss system testing/QA and with more than 10,000 customers. manufacturing execution systems (MES). With 25 years’ NORRIQ is headquartered in Denmark and has sought experience in embedded systems, Noser Engineering to invest in the companies that it has acquired and has adds value through quality, on-time delivery, speed and thereby built a solid organisation to serve as a base for innovation. international development. NORRIQ, founded in 2007, Winner of the Microsoft Visual Studio Western Europe acquired the IT-consultancies Munk IT, Conzern and Inner Circle 2009 award for recognition in the field of ALM, Senseit Business Solutions in the same year. In 2008 Noser Engineering continues to serve its customers and NORRIQ acquired the Danish IT consultancy Net Partner share in their success with state-of-the-art ALM and MES and the Dutch and Belgium IT consultancy Helios-IT. consultancy services. NORRIQ has 400 employees in Denmark, Iceland, Belgium The Noser group of companies reported sales and the Netherlands. of CHF98 million in 2008 and currently employs In 2000 NORRIQ Belgium started the development approximately 500 people. of its industry solution, Drink-IT. Drink-IT, developed for breweries, beverage producers and specialised beverage wholesalers, meets the industry’s unique and specific requirements. Built on Microsoft Dynamics NAV, the integrated Drink-IT solution provides an end-to-end business management solution ensuring the visibility necessary to make informed decisions in production and quality management, logistics, sales and promotions. 136 Prime Partner Guide 2010/11

Offimac Olivia Sistemas Heerstraat 86 Madrazo 27 Hasselt Barcelona Belgium Spain 3510 08022 Raf Kinet, Managing Partner Frederic Barberà, CEO Tel: +32 1185 0130 Tel: +34 932 380 132 Fax: +32 1125 3592 fb@olivia.es raf.kinet@offimac.com www.olivia.es www.offimac.com Olivia was established in early 1999. Our main goal was With more than 30 years of experience and ISO9001 to provide the appropriate software tools to the industry certified, Offimac delivers total end-to-end solutions for small sector. We offer our customers Dynamics NAV’s enterprise and medium companies from 1 to 100 concurrent users. resource planning capabilities along with a complete set Microsoft Dynamics NAV ERP is Offimac’s main of add-on solutions. These allow manufacturing plants business. Next to NAV standard functionality, Offimac to manage, plan and obtain the necessary analytical has powerful NAV add-ons that are successfully used in information in order to optimise their decisions to improve various industries for customer relationship management processes and operation to fulfil customer requirements (CRM), human resource management (HRM), project and maximise revenue. management, manufacturing and planning and service Providing our customers with flexible and friendly tools management. to boost the user’s capacity is a must for our company. Our Offimac can deliver total solutions, from NAV business expertise covers a wide range of sectors from aerospace, software to ICT infrastructure, SharePoint information iron, cabling, machinery and plastics to pharmacy and management solutions, document management, reporting nutrition. and Web solutions. Olivia’s most successful add-ons include finite capacity Offimac is a one-stop ICT shop for small and medium scheduling, facilities and machinery maintenance, quality businesses that like to rely on one strong ICT partner with management and shop floor control. a proven, professional track record. Offimac focuses on manufacturing companies in various industries, with standard NAV manufacturing software as well as Offimac NAV enhancements (add-ons) for project management, HRM, CRM, graphical planning and coating. 137

companies A-Z ORBIS Outsourcery Nell-Breuning-Allee 3-5 Waterfold Park Saarbrücken Rochdale Road Germany Bury 66115 United Kingdom BL9 7BJ Andreas Werner, Sales Manager Tel: +49 681 9924 600 Adam Spurr, Sales Director Fax: +49 681 9924 101 adam.spurr@outsourcery.co.uk andreas.werner@orbis.de www.outsourcery.co.uk www.orbis.de Outsourcery Ltd is the UK’s leading provider of mobile- ORBIS AG is an international business consulting company, centric unified communications (UC) and hosted IT providing customer relationship management (CRM) solutions to small and medium-sized enterprises. The consulting and development for more than 15 years, and company has its own state-of-the-art data centre and specialising in the consumer goods, manufacturing and hosting infrastructure to provide managed services and automotive industry. As a Microsoft Gold Certified Partner, software-as-a-service (SaaS) IT solutions such as hosted ORBIS offers specialised industry solutions on the basis of Microsoft Exchange 2007, Microsoft Office SharePoint Microsoft Dynamics CRM. Server 2007, Microsoft Office Communication Server, One focus is the Microsoft certified business solution Microsoft Dynamics CRM 4.0 and UC solutions using a ORBIS SAP Integration Suite, which is closely integrated BroadSoft hosted switch. into the business processes of SAP enterprise resource Outsourcery is Microsoft’s Hosting Solutions Partner of the planning. The customer benefits from all the advantages Year, announced at WPC 2010 in Washington DC, and is the of Microsoft Dynamics CRM, such as simple use, high UK launch partner for UC. As the UK’s number one provider user acceptance and fast implementation, together with of hosted Microsoft Dynamics CRM 4.0, we received the seamless SAP integration in real time. prestigious ‘SME Hosted Communications Solution of the With the ORBIS Manufacturing Suite, ORBIS provides a Year’ award at the Comms National Awards 2009. CfMD-certified suite, which is optimally adapted to the specific A Microsoft Certified Gold Partner with a total of seven needs of companies in the areas of automotive, manufacturing, competencies, the company employs more than 230 staff electronics, high tech and service-oriented industries. based in three UK offices. ORBIS offers a Microsoft Dynamics CRM solution pre- Outsourcery is the UK’s first carbon neutral UC and hosted configured for the consumer goods industry. Numerous IT solutions company, offsetting our carbon emissions to functionalities guarantee efficient support in the areas of replace open cooking fires in the Kisumu region of Kenya in-house sales, key account management, POS management, with energy-efficient Rocket stoves. This was recognised at trade promotion management and category management. the Comms Business Awards 2010 when Outsourcery was In addition to this, ORBIS has designed a Microsoft awarded the ‘Green Channel Company’ Award. Dynamics CRM solution especially for construction With an annual turnover of circa $63 million, suppliers. It offers companies the possibility to transparently Outsourcery provides solutions to approximately 10,000 map and administer complex information and customer customers and more than 100,000 business end-users. relations in connection with construction projects. ORBIS has more than 250 successful CRM projects with companies such as Ardex, CFP Brands, Fixemer Logistics, Herta, IDT Biologika, maxit, Melitta and Rathscheck. 138 Prime Partner Guide 2010/11

PDM Technology Platani Nederland Niels Jernes Vej 10 Wilhelminastraat 37a Denmark Breda 9220 Aalborg Netherlands 4818NL Troy Norgaard, Marketing Manager Tel: +45 9635 4440 Maurice de Jong, Commercial Director Fax: +45 9635 4599 Tel: +31 765 968 980 tn@pdmtechnologygroup.com Fax: +31 765 968 982 www.pdmtechnologygroup.com m.dejong@platani.nl www.platani.nl Our core product, BlueStar PDM / PLM, is a product lifecycle management solution for Microsoft Dynamics AX When it comes to optimising your IT infrastructure, Platani developed for manufacturers in the industrial equipment, BV has technical proficiency and experience in a wide automotive, high tech and electronics and mechatronics range of industries. From implementing innovative IT industries. The solution is fully embedded in the Dynamics solutions, to a range of tailor-made advising packages AX user interface as an add-in module. such as workshops and assessments, we can truly help you The system features: to meet your business objectives. • AX-embedded user interface Platani provides high-level consultancy services and • Bidirectional computer-aided design (CAD) enterprise delivers (fixed-price) projects in the area of server and resource planning integration desktop environments, business continuity, IT operations • Engineering change management optimisation, unified communications and (social) security. • Graphical workflow Our highly experienced, certified and university educated • Bill of materials and configuration management professionals can help you with the latest Microsoft • Document management technology and architectural concepts. • Multi-site/worldwide engineering collaboration Examples of Microsoft solutions we use in our • Revision control with full traceability projects are: Remote Desktop Services, Exchange, Office • Variant management Communications Server, Forefront Threat Management • CAD neutral 3D viewer. Gateway, App-V, Hyper-V, Server 2008 R2, Windows 7, System Center Operations Manager and Configurations The benefits of the system include shortened lead times/ Manager, desktop virtualisation and SQL Server. time-to-market, lower costs, enhanced engineering Furthermore we have adopted Microsoft frameworks such collaboration, improved business processes and increased as the Infrastructure Optimization model. productivity. We use the knowledge of these products and concepts, BlueStar PDM/PLM is available for Axapta 3.0, Microsoft combine these with our experience and your business Dynamics AX 4.0 and AX 2009. Integrations are available requirements and ambitions and deliver the exact solution for mechanical CAD systems such as AutoCAD, Inventor, that fits your organisation best. SolidWorks, Pro/E, Solid Edge, and ME10. Electronics and “Everyone can make a simple matter complex, but electrical CAD systems are also supported. it takes knowledge to turn something complex into something simple.” 139

companies A-Z Preactor International Precio Systemutveckling Cornbrash Park Sveavägen 165 Bumpers Way Stockholm Chippenham Sweden Wiltshire 113 46 United Kingdom SN14 6RA Anders Dudley, Sales Manager Tel: +46 196 038 053 Mike Novels, CEO anders.dudley@precio.se Tel: +44 (0)1249 650 316 www.precio.se sales@preactor.com www.preactor.com Precio AB is a specialist service supplier, focused on providing capabilities within high-end software projects Preactor International is a world leader in production and delivering services ranging from feasibility studies planning and scheduling software used by a wide range of to deployment and application management. With businesses. Frequently integrated with enterprise resource experienced and highly skilled personnel in key technical planning, manufacturing execution systems and supply areas, primarily based on Microsoft technologies, we chain management solutions, Preactor’s breakthrough deliver mission-critical solutions often based on agile technology is used by more than 3,000 small, medium and methods. Precio has earned Microsoft Gold Certified large companies located in 67 countries. Partner status for seven consecutive years and is a leader Preactor has established partnerships with more than in the Swedish market regarding server platforms such as 400 companies located around the world to provide local Microsoft SharePoint Server and Microsoft BizTalk Server. expertise to support the implementation of the solution for each company. These 1,000+ accredited professionals offer a key resource, working closely with users to ensure each company’s unique requirements are met. The current trends in manufacturing are towards lowering inventory levels to reduce costs yet still be able to respond to shorter lead times to satisfy customer demand. Preactor offers a family of applications ranging from mid and long term capacity planning to detailed scheduling and is translated into 30 languages. Preactor runs on industry standard hardware, operating systems and databases. Preactor International has long been a Microsoft Gold Partner and certifies its products for use on Microsoft platforms and databases. It uses the latest technology to develop its applications and typically offers at least one major release each year. 140 Prime Partner Guide 2010/11

Prediktor Predisys Habornveien 48B Tietäjäntie 4 Gamle Fredrikstad Espoo Norway Finland N-1630 02130 Philippe Acas, Vice President, Sales and Marketing Bo Sorensen, Vice President, Sales and Marketing Tel: +47 9540 8000 Tel: +358 9439 3420 Fax: +47 6938 4280 Fax: +358 9439 34299 company@prediktor.no bo.Sorensen@Predisys.com www.prediktor.no www.predisys.com Prediktor’s manufacturing execution system (MES) solution Predisys develops manufacturing business intelligence gives production companies the tools needed for daily and statistical process control software solutions for operation of production, deviation handling and process organisations seeking to optimise product quality and and product optimisation. Benefits include higher product process efficiency, reduce the cost of compliance, and quality and increased production yield. enhance manufacturing visibility across the product life The MES solution integrates with process equipment cycle and supply chain. Predisys is a technology leader to collect all relevant information from production and in turning massive plant floor databases into useful exchanges information with systems such as enterprise intelligence for use by product development, engineering resource planning, maintenance and laboratory and manufacturing. information management systems. Predisys Manufacturing Analytical Suite is the Available functions include single product tracking, company’s flagship solution, combining tools for production reporting, downtime reporting, recipe managing and harvesting quality and performance management and statistical process control – all in real measurement information with powerful statistical analysis time. This provides customers with better control over tools and refining vast amounts of manufacturing quality their production, reduced equipment downtime and an data within an enterprise wide Microsoft SharePoint portal optimised process. platform. Predisys Manufacturing Analytical Suite bridges Prediktor’s product tracking engine utilises an extremely the gap between engineering and manufacturing with live powerful proprietary database together with Microsoft statistical analytics and intelligence extracted from high- SQL Server, where the customer can track everything that volume manufacturing data. affects their product throughout the production process. This functionality gives enormous potential for revealing the roots of quality and production issues. The MES solution is completely modular, letting customers choose which functionality they wish to install and when they want to install it. The solution is Web-based through .NET technology, giving customers access to their production data from anywhere in the world through secure VPN connection. Our core markets are the photovoltaic and food and feed production markets. 141

companies A-Z Prime Vision Profitbase Paradieslistrasse 4 Stokkamyrveien 13 Aarburg Norway Switzerland 4313 Sandnes 4663 Larry LeBlanc, President Silvia Konerding, Sales and Marketing Tel: +47 9706 4000 Tel: +41 627 870 606 Fax: +47 5196 4401 Fax: +41 627 870 699 sales@profitbase.com silvia.konerding@primevision.ch www.profitbase.com www.primevision.ch Profitbase, a Microsoft Global Alliance Partner, helps Prime Vision AG is one of the leading Microsoft Gold manufacturers improve supply chain performance by Certified Partners in Switzerland. providing them with a rich set of metrics that enables Since 1993 more than 30 motivated employees at three decision makers to track and optimise performance. locations have provided the following services to our The Profitbase BI for Manufacturing solution delivers customers: actionable performance information on financials, sales, • Implementation of solutions based on Microsoft purchasing, inventory, account receivable, account Dynamics NAV payable, OEE and delivery. Information is delivered • Development and integration of e-business applications to users based on their roles in the organisation. Plant (e-procurement, Web shops and Web clients) managers can track production, work-in-process, and • Payroll and human resource management solutions for inventory by area, line, department and operator. the Swiss market with SwissSalary and SwissHRM Management is able to monitor top-performing plants, • Intranet and extranet solutions with Microsoft SharePoint vendors and track inventory. Regardless of their role, technology. everyone from the CEO to the line supervisor can monitor performance. Profitbase solutions are quickly deployed using Profitbase Studio, a data warehouse deployment acceleration tool that is used to create, manage and deploy manufacturing business and data source connector templates. The business templates capture standard manufacturing metrics and key performance indicators common in the industry. Connector templates enable quick connection and data retrieval from many of the most popular enterprise resource planning and manufacturing execution systems, including the Microsoft Dynamics family of business systems. The Profitbase solution is built on Microsoft SQL Server 2005/2008 and delivers performance information to scorecard, dashboard and reporting systems, like Microsoft SharePoint. 142 Prime Partner Guide 2010/11

Program Framework Project Informatica Hoppingwood Farm Via C. Cattaneo 6 Robin Hood Way Stezzano (BG) London Italy United Kingdom 24040 SW20 0AB Valeria Mauri, Marketing Manager Richard Gordon, Head of Business Development Tel: +39 035 205 0301 Tel: +44 (0) 800 074 2929 Fax: +39 035 454 0293 Fax: +44 (0) 20 8949 1997 valeria.mauri@project.it richard.gordon@programframework.com www.project.it www.programframework.com Project Informatica, a system integrator since 1990, Program Framework is an established Microsoft Gold provides IT consultancy, expertise, service and innovation Certified Partner specialising in programme, project and for your company. portfolio management consultancy together with the Consultancy: Project Informatica develops, designs requisite processes and people skills. Our qualified experts and implements solutions related to IT infrastructure (data have a wealth of business and technical experience across centres, storage and server consolidation and networking), all industries. We deliver consistent planning processes virtualisation and IP telephony. In addition, Project is as well as the technical installation, configuration and able to implement application solutions for business training needed for successful technology deployments. management through technical advice, training and Program Framework has the capability to work with a application. range of organisations with different levels of maturity Expertise: our expertise for your company, the and ambition. We build a close working relationship with guarantee of a qualified and certified team by main our clients, understanding their culture and enabling a software and hardware vendors. step-change approach to managing change requirements Project is a Microsoft Gold Certified Partner and has together with solid support and on-site training as various Microsoft competencies: required. • Unified communications • Server platforms • SharePoint, portals and collaboration • Information worker solutions • Licensing solutions • Virtualisation. Service: service centre and system approved and certified by the main hardware vendors on the IT market. Your company can be always under control through efficient monitoring services, helpdesk, outsourcing, disaster recovery, backup and maintenance. Innovation: Project Informatica, thanks to its multimedia headquarters, welcomes customers monthly for demos, workshops (Open Labs), tests and meetings in order to give you the opportunity to get in touch in advance with Microsoft’s new technologies and trends. 143

companies A-Z PROPHIX Software PTC 350 Burnhamthorpe Road West 140 Kendrick Street Suite 1000 Needham Mississauga Massachusetts Ontario United States Canada 02494 L5B 3J1 Sean Miller, Strategic Alliance Manager Bally Boodram, Vice President, Marketing Tel: +1 781 370 5072 Tel: +1 905 279 8711 Fax: +1 781 370 6000 Fax: +1 905 279 2232 seanmiller@ptc.com bboodram@prophix.com www.ptc.com www.prophix.com PTC helps discrete manufacturers succeed by meeting PROPHIX Software is a leading developer of solutions their globalisation, time-to-market, and operational designed to automate financial processes including efficiency objectives in product development. As one budgeting, planning, reporting, analysis, and performance of the world’s largest and fastest-growing software management for the midmarket. Finance leaders around companies, we deliver a complete portfolio of integral the world use PROPHIX to empower their organisations product lifecycle management (PLM) solutions to over and gain greater insight into business performance. 50,000 customers in the industrial, high tech, aerospace PROPHIX and its partners deliver the best value and defence, automotive, consumer, and medical device by combining high-end functionality, low total cost of industries. ownership, and the fastest implementations in their class. PTC provides the single best-selling PLM software in the market. Microsoft is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. Together, PTC and Microsoft deliver best-in-class product development solutions that can be leveraged broadly across your organisation’s IT infrastructure. 144 Prime Partner Guide 2010/11

Qurius Real Consulting Integration Van Voordenpark 1a and Operation KP Zaltbommel Fragoklissias 5 Marousi Netherlands Athens 5301 Greece 15125 Suzanne Schaapman Tel: +31 418 683 500 Ioanna Dimopoulou, Marketing and Communications Fax: +31 418 683 535 Director info.eu@qurius.com Tel: +30 210 638 1000 www.qurius.com Fax: +30 210 638 1199 i.dimopoulou@realconsulting.gr Qurius NV provides technology services including design, www.realconsulting.gr architecture, infrastructure, deployment and system management of Microsoft-based business and IT solutions. Based in Athens and founded in 2001, Real Consulting Headquartered in Zaltbommel, the Netherlands, we serve Integration and Operation IT Systems S.A (Real Consulting) customers across Europe, including Belgium, Germany, is one of the IT leaders delivering business software and Italy, the Netherlands, Spain, the UK and the Czech systems integration services, in the areas of automotive, Republic. In 2010, we openly declared a target of 100 per manufacturing, telecommunications, retail and trading, cent sustainability by 2014. A bold objective, designed financial services, health and Greek public sector. With to drive the company to European leadership in the field a strong customer portfolio in Greece and abroad, Real of sustainable ICT. We aim to be the number one choice Consulting provides business solutions and services for customers with the same ambition and the same that enable companies to drive increased efficiency and sustainability goals. Qurius has been publicly quoted on improve profitability. The company takes pride in ten years Euronext Amsterdam since 1998. of technology innovation delivering business solutions We’re creating a stimulating, challenging, vibrant and that help organisations build competitive advantage. Real rewarding environment for customers and employees Consulting has achieved long term, strategic partnerships alike. We partner with some of the world’s best known with world leaders in IT. Specifically, the company is a and leading technology companies and, like them, we’re value added reseller and Gold Certified Partner of SAP, as aiming for best-in-class and we’ll settle for nothing less. well as Microsoft Certified Business Solutions Gold Partner. The company has an international presence in over 49 countries, through its dynamically growing subsidiary, Incadea, implementing vertical solutions in the automotive industry. 145

companies A-Z runtime software scarabaeusTEC Schuettelgrabenring 3 Justus-von-Liebig-Straße 7 Germany Berlin 71332 Germany 12489 Thomas Buchegger, CFO Tel: +49 715 1500 2440 Martin Kalkuhl, Director, Business Development and Fax: +49 715 1500 2449 Marketing t.buchegger@runtime.de Tel: +49 3056 590 730 www.runtime.de Fax: +49 3056 5907 3199 sales@scarabaeusTEC.de A Microsoft Gold Certified Partner, runtime operates out www.scarabaeusTEC.de of Stuttgart, Germany to provide innovative solutions and fresh consulting on sales and service solutions, scarabaeusTEC GmbH is a highly specialised IT company. We creating optimised business process experiences. develop software solutions for the pharmaceutical industry runtime leverages .NET, SharePoint and Windows Azure and support our customers with computer system validation technology to integrate the organisational information – both in order to increase the security and efficiency of the world and give answers to prevalent challenges. production of medicines and drugs. Clients value the services of this software integrator From production planning systems to laboratory to deliver new intelligence and deploy competitive information management systems, from enterprise advantage through workflow systems, ‘pulsed’ mobility resource planning to document management system/ framework, enabling e-collaboration, project management enterprise content management, business intelligence, systems, enterprise search and training. runtime’s focus electronic common technical document and remains on its customers and the business value it delivers pharmaceutical labelling systems, scarabaeusTEC offers from consulting throughout software configuration and integrated business solutions within the pharmaceutical development up to operational service and maintenance. industry. The development, documentation and For this reason, runtime offers, integrates and combines functionality of our software always take into consideration custom software with Microsoft technology. the requirements of good manufacturing practice, good laboratory practice and the food and drug administration Focus on mobility: guidelines. No matter how complex the processes of a Making information available for mobile workers and pharmaceutical company are the scarabaeusTEC product delivering business processes to those places where portfolio always delivers an ideal solution. business happens is a promising function. runtime We are not specifically targeting large enterprises in understands how to create a great mobile environment for the market, but the vast majority of small and medium employees working in the field. pharmaceutical and biotech companies, of which most are particularly dependant on optimal and economical solutions. Focus on cloud computing: For more than 15 years, we have specialised in With Windows Azure, life has become even simpler. pharmaceutical solutions and our products have fulfilled Global accessibility and service levels put runtime’s clients special requirements, not only for our customers and the in a position to effectively turn capital expenses into authorities but also for our internal operational sequences operational spending and create organisational excellence and services. without prior investment. Therefore we consider ourselves to be in the best position for our pharmaceutical customers, to be exactly the partner they need when it comes to IT-specific questions. 146 Prime Partner Guide 2010/11

SCI Siemens 3773 Côte Vertu Viale Cembrano 11 Suite 100 Genova Montreal Italy Québec 16100 Canada H4R 2M3 Giacomo Torre, Head Product Management IA AS MES Tel: +39 103 434 836 Georges Haddad, President Fax: +39 1038 3115 Tel: +1 514 334 3322 Giacomo.torre@siemens.com Fax: +1 514 334 5599 www.siemens.com georgesh@groupesci.com www.groupesci.com Siemens Manufacturing Execution System (MES) Software, a business unit of Siemens Industry Automation, with SCI is a Microsoft Certified Dynamics Partner and a headquarters in Genoa, Italy, is a leading global provider pharmaceutical/life sciences industry specialist. Serving of MES software and services. Simatic IT is the Siemens clients since 1998 in Canada, the US and Europe with software offering for MES for linking production and customer relationship management (CRM) and enterprise management (horizontal and vertical IT integration) and resource planning (ERP) business solutions, we offer thereby optimising production processes. More than 500 specific end-to-end B2B services from business process engineers, technicians and professionals worldwide are design, integration, change management, training and in charge of product-related services such as pre-sales help desk support to standalone business units operating consulting (strategic engineering), post-sales consulting, within larger global pharmaceutical enterprises. as well as training, global technician support and partner With fully integrated systems that give your smaller support. The team has already installed Simatic IT in more field teams the effectiveness and tracking capability of than 1,000 projects worldwide. Some of the best known physicians, healthcare providers, patients and insurance companies of the world in both the manufacturing and companies, from first contact through to purchase and processing industries are among our customers. Our wide post-sales, to managing a greater volume of transactions offer of highly innovative technologies and solutions for with a reporting engine that is in real-time data, we specific customers and industry sectors is the key to a understand these fundamental changes and business continuous increase in performance. drivers and can support your new strategies and technologies with tangible bottom line results to enable managers to make quicker, informed decisions in this changing and challenging business environment. SCI’s proven approach with our certified team increases performance and real value from your CRM and ERP pharmaceutical-specific investments by establishing clear expectations from the beginning of your project right to the transfer of knowledge and training for the strategies and technologies we deliver to resolve your business challenges. Our references say, “We are a trusted advisor to our customers and partners.” We provide the right combination of people, processes and technology to align with your business objectives and deliver tangible results – guaranteed! 147

companies A-Z Siemens PLM Software Simpson Associates Information Services 5800 Granite Parkway Regency House Suite 600 York Business Park Plano York Texas United Kingdom United States YO26 6RW 75024 Mark White, Director Tel: +1 800 498 5351 Tel: +44 (0) 1904 234 510 info.plm@siemens.com Fax: +44 (0) 1904 789 182 www.siemens.com/plm info@simassoc.co.uk www.simpson-associates.co.uk Siemens PLM Software, a business unit of the Siemens Industry Automation Division, is a leading global provider Simpson Associates specialises in designing, managing, of product lifecycle management (PLM) software and building and supporting information management services, with 6.7 million licensed seats and 63,000 applications, ranging from: data warehousing, business customers worldwide. Siemens PLM Software works reporting, analysis, metrics, financial planning, financial collaboratively with companies to deliver open solutions forecasting, financial consolidation, portals and business that help them turn more ideas into successful products. collaboration solutions. Our services cover: strategy definition, requirements analysis, application and process design, project governance, application development, education and support. Our customers in the manufacturing sector include: Chemring Group, Hyundai, Bostik, ACCO Brands, Frank Roberts & Sons and Aggregate Industries. ‘We have taken £2.3 million out of trade Working Capital and turned it into cash,” says Paul Hudson, IT manager, Bostik. “We have improved on-time delivery of orders by more than ten per cent. Late orders have dropped by 80 per cent and people know that as we improve both our customer service and cash flow, we increase the longevity of the business.” We recognise that applications are most effective when they are fully adopted by our customers. We deliver training courses on and off site, on a one-to-one basis and to larger groups, in formal settings and as more interactive workshops; we also have a unique pricing structure, often resulting in there being no additional cost to add extra delegates to a course. 148 Prime Partner Guide 2010/11

Skill Skillteam BOX 159 Avenue de Roodebeeklaan 89 Tuneveien 87 Belgium 1712 Graalum 1030 Norway 1712 Robert Cuvelier, Sales and Marketing Manager Tel: +32 2743 4963 Kai Atle Rød, Managing Director info@skillteam.com Tel: +47 4830 4010 www.skillteam.com kai.atle.rod@skill.no www.skill.no Innovative and cost-efficient ICT solutions are strategic instruments for the realisation of your business objectives Skill AS is a Norwegian IT consulting company located as a growing organisation. At the same time, the success in Oslo and østfold. Technical expertise and in-depth of your ICT projects is largely determined by the skills and understanding of IT applications combined with business experience of the people who design, implement and understanding are crucial when designing solutions that support the solutions. support business needs and meet end-user expectations. As an ICT company, Skillteam can make the difference Skill is a specialised and efficient organisation that to your organisation: we design, implement and support delivers within its service areas and markets. We aim to innovative and cost-efficient ICT solutions by relying design and implement business-oriented IT solutions that on specialists who combine advanced ICT skills with a support the customer’s business and make them more profound business expertise. efficient, profitable and competitive. Skillteam’s consultants will first audit your situation in The company is skill-driven and skill-focused. Our main order to offer you the solution that matches your specific asset is our employees’ competence. We ensure deliveries business needs. Making sure that the right ICT resources are cost effective and implemented in the best possible way. are available at the right time, Skillteam guarantees Today’s IT solutions are complex systems made up of the continuity of your business and contributes to your mutually dependent components. To ensure performance success. and stability, it is essential that components be optimally In order to realise this, Skillteam lets its customers configured individually and in relation to each other. choose the delivery mode, from staff augmentation to Thus, it is critical to have consultants and advisors with the projects and managed services that matches specific necessary span of competence and who know what it takes needs. to achieve efficient, stable and secure IT solutions. Skillteam has unique access to some of the most Skill works as an advisory partner for our customers and advanced technological expertise on the market, while believes the most satisfied customers are acquired through keeping the flexibility and the direct approach of a successful implementation of solutions that help realise medium-sized organisation. business goals. We believe current and future workers are free people who enjoy and are motivated by working with other talented people in a focused environment with high standards of competence and quality. The company’s basic philosophy is that involved and committed employees perform better. 149

companies A-Z Softlink Solutions Software Innovation Foundry Place Rolfsbuktveien 4C Witham Road Norway Maldon 1364 United Kingdom CM9 8JT Tel: +47 2389 9000 Fax: +47 2389 9001 Neil Trivett, Managing Director mona.overby@software-innovation.com Tel: +44 (0) 845 094 0010 www.software-innovation.com Fax: +44 (0) 845 094 0020 neil@softlinksolutions.co.uk Software Innovation is an international software house, www.softlinksolutions.co.uk offering cutting-edge, industry-tailored applications for information, document and asset management. The Softlink Solutions Ltd – your virtual IT team – is dedicated company has around 300 employees, located across to providing the small and medium enterprise market offices in Norway (with headquarters in Oslo), Denmark, with the complete IT solution to allow for stream-lined Sweden and India. The software is also offered in several deployment and effective results. international markets through Software Innovation’s We believe in offering you the ability to outsource your partner network. entire information technology resource. We specialise in The development of the product suite is based on more line-of-business application software and bespoke software than 25 years of cooperation with customers and partners development, as well as the supply and implementation of in industries with a heavy reliance on information and asset the systems these run on. management, such as oil and gas, engineering, local and For the last 34 years, the Softlink QL business suite regional government and health services. The results of has been focused on empowering companies and their these processes are standardised, yet fully scalable and customers with a single, centralised source of information. configurable best practice applications. A fully customisable range of suites enables companies The software is built on the Microsoft SharePoint to dictate how the system works, not the system dictating platform and is uniquely integrated with the Microsoft how they work. Office environment, providing a comprehensive and As a Microsoft Gold Certified Partner, we have earned future-proof solution and a unique user experience. several competencies that give our clients reassurance ProArc is a well-known application for document that their infrastructure will remain stable, reliable and control, document management, business process support benefit from the latest technologies. All our engineers (workflow), project collaboration, bid management, asset are fully accredited and we take pride in our high level of management and content management. ProArc is an service, support and ongoing enhancements to our clients’ accounting system for information and documentation in infrastructures. complex projects. It has been developed in collaboration with key industry players and has a proven record as a high-quality product in technology driven yet risk-averse businesses. ProArc enables organisations to streamline business operations, improve project control and risk management. Through structured information and control, customers manage to improve decision-making processes, ensure compliance and leverage quality in customer and vendor relations. 150 Prime Partner Guide 2010/11

Southworks Sprinx Systems Peru 375 Výchozí 6 4th floor Prague 4 C.A.B.A. Czech Republic Buenos Aires 147 00 Argentina C1067AAG Jaromir Holub, Senior Marketing Manager Tel: +420 251 014 211 Federico Jack, Business Development Manager Fax: +420 251 014 200 Tel: +54 11 4331 4331 jaromir.holub@sprinx.com Fax: +54 11 5219 0072 www.sprinx.com info@southworks.net www.southworks.net Sprinx Systems a.s. is a leading provider of customer relationship management (CRM) solutions and business Southworks is a full-service software development and systems. Sprinx delivers Microsoft Dynamics CRM, consulting firm with offices in the US, Argentina and SprinxCRM and several other major CRM solutions. Mexico. We bring together talent, experience, and a It provides a unique combination of CRM expertise strong customer-centered culture to create strategic and development skills, and the company has been solutions for our clients. successfully serving international customers since 1996. Our primary focus is on the Microsoft platform, with SprinxCRM is an easy-to-use business system for medium- an emphasis on industry-leading practices and emerging sized companies that serves not only as a CRM system, but technology. We offer comprehensive software consulting also as a sales activity and territory management system. for strategic enterprise solutions, embracing an agile SprinxCRM is one of only a few solutions created on process that provides flexibility with predictability the Czech market designed with medium-sized companies throughout the development process. Our mission is in mind. It contains extension modules for helpdesk, simple: we want to be significant for our customers. Our call centres and map reporting, as well as mobile access strategy is to engender loyalty by delivering immediate from Windows Mobile. Many SprinxCRM modules can be and continuous value, with an unsurpassed customer integrated with major global CRM solutions and enterprise experience. resource planning systems. SprinxCRM is developed using the very latest Microsoft technology, providing a robust platform with the inherent advantages of ease of integration and guaranteed future development. SprinxCRM is ready for cloud deployment, preferably on the Azure platform. Sprinx Systems is a Microsoft Gold Certified Partner. 151

companies A-Z Sword Achiever Syncronology 1000 Great West Road Albany House Brentford Market Street Middlesex Maidenhead United Kingdom Berkshire TW8 9DW United Kingdom SL6 8BE Edward Brandvik, Marketing Manager Tel: +44 (0) 20 8232 2555 Andrew Holland, Business Development Director Fax: +44 (0) 20 8758 9388 Tel: +44 (0) 1628 421 829 edward.brandvik@sword-achiever.com Fax: +44 (0) 1628 421 622 www.sword-achiever.com aholland@syncronology.co.uk www.syncronology.com Sword Achiever delivers flexible, easy-to-use software to manage governance, risk and compliance (GRC) Syncronology Ltd, a Microsoft Gold Partner, works to requirements, enabling organisations to minimise the risk of solve the needs of manufacturing companies from various product and plant failures, compliance fines and penalties, sectors including pharmaceutical and medical devices, executive prison sentences and reduce overall costs. food, aerospace, automotive, packaging and electronics. The Sword Achiever Enterprise GRC solution comprises Our product, Singlepoint, is a Web-based enterprise a number of modules that deliver a comprehensive, platform for document control, business process management, integrated management tool, providing a single solution programme management and management reporting. platform. These include: Customers enjoy the following benefits from using our • Document control: adhere to requirements, through product: the comprehensive control of documents through their • Improved human efficiency – eliminate unnecessary, policy life cycle non-valued manual tasks • Risk management: control documentation, workflow, • Improved process efficiency – reduce the assessment and analysis, reporting, visualisation and communications gap and streamline key business remediation of risks processes such as customer complaints, engineering • Audit management: identify non-conformance and change, new product introduction, supplier improvements through internal and external auditing management, drawings release, training and HR capabilities processes • Training and skills: create job descriptions specifying • Improved access to real-time, mission-critical process skills, training requirements and courses data • Issues and corrective and preventative action: capture • Quicker and easier compliance for best practice and and analyse problems and non-conformances and standards escalate where needed • Reduced waste (time and materials) • Incidents and accidents: record and manage health and • Improved customer service and retention. safety incident types across the organisation, in a single managed solution. With Singlepoint, our customers can quickly build powerful workflows without the need for programming; create With Sword Achiever in place companies can increase the on-demand and subscription based management reports; transparency and control of all their GRC requirements and control documents and other content in one easy to more effectively. use location. 152 Prime Partner Guide 2010/11

THOLD-IT To-Increase Weilenburgstr. 53 Vendelier 65-1 Germany Veenendaal 42579 Netherlands 3905PD Thomas Tyrodd, Geschäftsführer Tel: +49 205 6599 6510 Tel: +31 641 903 172 Fax: +49 205 6599 6269 Fax: +31 318 531 901 tt@thold-it.de www.to-increase.com www.thold-it.de As a global independent software vendor (ISV) and Thold IT offers, in contrast to conventional system houses, Microsoft Gold Certified Partner, To-Increase develops customised concepts and solutions in the IT environment. industry specific solutions and components for Microsoft We see ourselves as partners that provide business Dynamics AX and Dynamics NAV. We also develop success through our process-driven approach, and we also e-Con, a widely used sales and product configurator. Our develop future-oriented concepts in partnership with the products are delivered worldwide through a network of customer. highly-trained partners. Our services ranges from individual consultation and To-Increase is backed by recognition that inspires concept design to delivery, commissioning and service confidence. Our organisation was selected as one of the of network infrastructure, client server architectures and first Dynamics Development Partners for solutions tailored software solutions. to industrial equipment manufacturing and retail markets. We provide advice as to how companies can best In 2007, we were awarded the Dynamics Industry Solutions leverage their existing infrastructures and technology ISV of the year. Most recently, we have been recognised implementations and help them do it. as a top partner through memberships in the Microsoft Dynamics President’s Club and Inner Circle. 153

companies A-Z TPG The Project Group TRIMIT Destouchesstr. 68 Livøvej 23 Munich Viborg Germany Denmark 80796 8800 Achim Schmidt-Sibeth, Director, Marketing Tel: +45 7020 8970 Tel: +49 89 6155 9351 hsk@trimit.com Fax: +49 89 6155 9340 www.trimit.com achims@theprojectgroup.com www.theprojectgroup.com TRIMIT A/S is a Gold Certified Microsoft Dynamics NAV Gold Certified Partner and independent software vendor TPG The Project Group GmbH, based in Munich, that focuses on four verticals: fashion, furniture, product Germany, is an international full-service provider for configuration and trade and distribution. enterprise-wide project management. The company is a TRIMIT is a vertical end-to-end solution covering Microsoft Gold Certified Partner whose services include everything from product creation, product data consulting, implementation, hosting, products and training management, configuration, retail, business intelligence in project management and Microsoft Project. TPG’s and a complete package of out-of-the-box Web portals comprehensive and market-leading product portfolio is (B2B, B2C, sales agent and supplier portal). built on the significant implementation experience the This makes TRIMIT a standard solution with all the company has acquired since it was founded in 1998. advantages of a customised solution. With ‘TRIMIT Zero TPG PSLink is a leading and SAP-certified product for Cost Upgrade’ the latest version of the software is always integrating Microsoft Enterprise Project Management available to all TRIMIT customers. with SAP. TPG’s range of products and services is Dedicated TRIMIT Partners all over the world sell, complemented by public seminars on Microsoft Project implement and support the TRIMIT solution. for users and administrators and on Project Management TRIMIT’s solution has been awarded Best Vertical Institute methodology. TPG increases the maturity level of Solution by Microsoft, and TRIMIT was the first company its customers’ project management, making a significant in the world to have a customer go live on Microsoft contribution to their business success. It sells its products Dynamics NAV 2009. and services via its offices in Germany, Austria, the US TRIMIT has gained significant industry knowledge and UK, as well as through an international network of and experience from more than 250 TRIMIT customers authorised partners. TPG’s customers are large and mid- through more than 20 years. Customers include names sized companies in all industries, including AOL, Audi, BAE like Bruuns Bazaar, Casall, Hummel, Molo Kids, Montana, Systems, Bosch, BSH, Corus, EON, GE, Harman, Infineon, Fredericia Furniture, Kvik Kitchen, JKE Design, Halton MAN, Microsoft, Miele, SAP and Siemens. Group, Interacoustics, RM Group, Nielsen Steel Solutions and Westpack. 154 Prime Partner Guide 2010/11

Vision IT - VDS Computing Yaveon Industriezone E17/2011 Prymstraße 3 Voshol 8 Würzburg Lokeren Germany Belgium 97070 9160 Wernher von Schrader, Head of Marketing Rudy Van Thuyne, Managing Director Tel: +49 931 46 555 151 Tel: +32 9349 37 60 Fax: +49 931 46 555 299 Fax: +32 9349 2014 wschrader@yaveon.com rudy.vanthuyne@vds-computing.com www.yaveon.com/en www.vds-computing.com Yaveon provides enterprise resource planning (ERP) for Vision VDS Computing, founded in 1987, provides high- batch-oriented industries quality IT professional services. The company specialises The most important challenge for all companies in consultancy, requirement studies, analysis and purchasing batches, using batches in production and in programming, and training and support. continuing administration of batches is to acquire the The solutions are based on long-term partnerships ability to continuously inspect and trace the exact batch, with a limited number of leading software and hardware sub batch, as well as the container origin, use and its partners. VDS-Computing is ISO 9001 certified and a remnants. Microsoft Gold Partner, Adobe Silver Solution Partner and Batch logistics – this protects your postings HP Preferred Partner. Yaveon enables companies in the chemistry, The company is a member of the fast-growing pharmaceutical, cosmetics and food industry to track each European Vision IT Group. Vision IT Group is an batch and its origin within and outside of the company. engineering and IT services company whose centres By means of intelligent solutions, for example testing of expertise are deployed throughout Europe. procedures can be formed exactly to the actual need, the Headquartered near Brussels, Vision IT Group provides active substance content of a batch can be harmonised high-quality professional IT services to its customers. while the formulation or sales restrictions can be organised The group is specialised in consulting and training and maintained with arbitrary parameters. in infrastructures (and mobility) and qualification and Validation, compliance and more deployment of applications for information systems. The The Yaveon ERP solution qualifies for use within a group has developed a strategy of critical competencies validated environment, because important data security and proximity for its customers ,to provide them with functionalities such as an electronic signature, the second the best cost-effective solutions, with quality on top. The set of eyes principle and audit trail are completely group employs more than 900 collaborators across eight integrated into the solution and can be used on demand. countries. Prefab documentations and consulting in validation complete the software package. 155

companies A-Z Young & Partners Zylog Systems Kortrijksesteenweg 321/16 ZSL Plaza Harelbeke 85 Lincoln Highway Belgium Eidson, New Jersey 8530 United States 08820 Stefan Dedrie, VP International Business Development Tel: +32 5673 2010 Shiv Kumar, Executive Vice President Fax: +32 5673 2019 Tel: +1 732 549 9770 sdee@youngpartners.com Fax: +1 732 767 6644 www.youngpartners.com shivkumark@zslinc.com www.zslinc.com Young & Partners’ NAV-based certified for Microsoft Dynamics NaviTrans solution is designed for every kind of Zylog Systems Ltd (ZSL) is a global technology integrator logistics service provider. It covers all kinds of transport, and business solution provider based in New Jersey, US forwarding and public warehousing needs. Our international and London, UK with more than 4000 employees focused partner network enables us to support local and on developing and delivering enterprise IT solutions and international layered service providers all over the world. services. ZSL, a Microsoft Gold Certified Partner, provides The NaviTrans solution offers users compelling solutions using Microsoft Dynamics, Office SharePoint advantages: automated order entry and easy-to-use Server (MOSS), .NET, SQL Server Integration Services, SQL planning, integrated tariffs and invoicing. It is everything Server Reporting Services, Windows Mobile and BizTalk. logistics service providers need, in one integrated solution. ZSL’s solutions portfolio includes the following: NaviTrans is based on three main functionalities: PowerMigrator, the legacy modernisation platform, that transport, forwarding and warehousing. NaviTrans converts and migrates 50-60 per cent of existing legacy Transport handles the entire flow of actions and application codes to .NET technologies automatically. documents for any kind of transport. This includes Business solutions leverage Microsoft Dynamics CRM, road transport, multi-modal transport and multi-depot GP and NAV for customer relationship management (CRM) distribution. and enterprise resource planning (ERP). NaviTrans Forwarding is the answer to the challenges Add-on Suite – Business Power suite supplements presented by more complex logistic flows. With its Microsoft Dynamics CRM, GP, NAV and RMS with Office, in-depth workflow management tool and extensive MOSS, Map Point and Web 2.0 platforms. financial reporting and analysis tools, this solution acts as a ZSL’s Mobile Power suite extends the power and compass throughout the forwarding journey. functionalities of Microsoft CRM and ERP products NaviTrans Warehousing handles all aspects of third- to smart phones and PDAs. Mobility solutions party warehousing. Because standard Microsoft Dynamics enable enterprises to develop wireless and unified NAV only covers own produced or bought items, Young & communications business applications. Partners added the public notion to the warehouse. This Business intelligence and data warehousing – renovate offers functionality for inbound and outbound procedures data into business-critical intelligence information that as well as value-added logistics to help you increase the helps the enterprise to scale and strategically plan. value you offer your customer. Enterprise 2.0 SocNet next-generation collaboration and knowledge management solution promotes and leverages the power of computing for strategic innovation. ZSL is also specialised in building Windows Azure- based private and public clouds. 156 Prime Partner Guide 2010/11

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Prime partner guide_2011

by IBSPL on Oct 12, 2010

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