Volume - Velocity - Variety
Storlek - Hastighet - Variation

CONFERENCE 17 OKTOBER 2013

FÅ EN HELHETSBILD AV
DINA KUNDER
...
Få en helhetsbild av dina kunder

• Har ni en samlad helhetsbild över era kunder,
eller består den av flera pusselbitar me...
Tre kundmöten på ett företag - ett vanligt scenario

Försäljning
Kundservice

Fakturaservice
INVESTOR PRESESENTATION

2013...
Tre strukturerade system för stöd av varje process

Försäljning
Kundservice

Fakturaservice
INVESTOR PRESESENTATION

2013
...
Lösningar:
Tre strukturerade system - in i ett gemensamt strukturerat system?

Försäljning
Kundservice

Fakturaservice
INV...
Tre strukturerade system – behandla dessa som
ostrukturerat BigData

Försäljning

Kundservice

Fakturaservice

Big data An...
Information Navigation, Discovery & Insight Through One Interface
Access all sources
or individual source

Live link here
...
o

360 View Applications with Data Explorer App Builder
Purpose-built application to solve a specific
information-centric ...
Itera vision: Making a difference. Always
• A Nordic communication
and technology company
–

Bringing better solutions to ...
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Få en helhetsbild av dina kunder - Smarter Business 2013

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Har ni en komplett helhetsbild över er kund, eller består
den av flera pusselbitar med data spridd över olika
system, källor och silos? När företags olika funktioner
kan få en samlad bild av kunderna i ett gränssnitt, tas
steget mot en bättre kunddialog, nöjdare kunder, ökad
försäljning samt en effektivare organisation.
Talare: Ulf Magnusson, CEO, Itera. Mer från dagen på http://bit.ly/sb13se

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  • The ability to access and fuse information from many different applications and sources also allows creation of purpose-built applications that provide a 360 degree view of any subject to solve a specific business problem, such as customer service, sales engagement, or R&D. In this view which could be used by a customer service rep or account manager, we have a 360 degree view of a product that includes everything a sales or customer service professional needs to know about the product itself, as well as other information such as how the product is being discussed in social media, purchase trends, reasons the product is returned, industry news and more. An Activity Feed that proactively pushes new information of interest to the account team—all without the user ever consciously typing a search query. The same kind of 360 degree view can be presented for a customer, a supplier, or other important entity.
  • Få en helhetsbild av dina kunder - Smarter Business 2013

    1. 1. Volume - Velocity - Variety Storlek - Hastighet - Variation CONFERENCE 17 OKTOBER 2013 FÅ EN HELHETSBILD AV DINA KUNDER ULF MAGNUSSON, CO FOUNDER AND CEO ITERA SWEDEN
    2. 2. Få en helhetsbild av dina kunder • Har ni en samlad helhetsbild över era kunder, eller består den av flera pusselbitar med data spridd över olika system, källor och silos? • Kan företagets olika funktioner få en samlad bild av kunderna i ett gränssnitt? • När detta fungerar tas steget mot en bättre kunddialog, nöjdare kunder, ökad försäljning samt en effektivare organisation. INVESTOR PRESESENTATION 2013 / 2
    3. 3. Tre kundmöten på ett företag - ett vanligt scenario Försäljning Kundservice Fakturaservice INVESTOR PRESESENTATION 2013 / 3
    4. 4. Tre strukturerade system för stöd av varje process Försäljning Kundservice Fakturaservice INVESTOR PRESESENTATION 2013 / 4
    5. 5. Lösningar: Tre strukturerade system - in i ett gemensamt strukturerat system? Försäljning Kundservice Fakturaservice INVESTOR PRESESENTATION 2013 / 5
    6. 6. Tre strukturerade system – behandla dessa som ostrukturerat BigData Försäljning Kundservice Fakturaservice Big data Analyticss Försäljning Fakturaservice Kundservice INVESTOR PRESESENTATION 2013 / 6
    7. 7. Information Navigation, Discovery & Insight Through One Interface Access all sources or individual source Live link here Setup alert to notify change Dynamic categorization Identify topical experts Narrow down results set Refinements based on metadata Highly relevant, secure & personalized results Comment results Tag results Store & share results Rate results
    8. 8. o 360 View Applications with Data Explorer App Builder Purpose-built application to solve a specific information-centric business challenge  Powerful, easy-to-deploy application framework to create 360o view apps to support specific activities such as customer support & sales enablement  Changes the information access paradigm by proactively pushing relevant information to each user based on roles, context, and current activities  Combines structured & unstructured info to enable organizations to contextually view customers, products, projects, services etc  Post comments in real time for larger audience to view  Create shared spaces for project-level collaboration  Push information through a portlet or i-widget to show the most recent information about a specific topic 25/10/20 8 13  Fast time to value, rapid deployments from PoCs to production in 4-12 weeks
    9. 9. Itera vision: Making a difference. Always • A Nordic communication and technology company – Bringing better solutions to life for people. • Nordic customers through strong business intimacy – – Headquarter in Oslo 5 regional offices • Full service solutions with seamless nearshoring – – Full range of services, from strategy & insight to managed services including operations. Enhanced value with blended rates • Great people – Enthusiastic and motivated employees that really want to make a difference INVESTOR PRESESENTATION 2013 / 9
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