Service Availability and Performance Management - PCTY 2011


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Service Availability and Performance Management
Joakim Tenlen, Tivoli Portfolio Management

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Service Availability and Performance Management - PCTY 2011

  1. 1. Service Availability andPerformance ManagementJoakim Tenlen, Tivoli Portfolio Management © IBM Svenska AB 1
  2. 2. 2Please note:• IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.• The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
  3. 3. 3Integrated Service Management VISIBILITY CONTROL AUTOMATION Monitor in real-time React quickly & effectively Achieve efficiency Business Services and Assets CLOUD COMPUTING WORK LOAD OPTIMIZED FEDERATED SYSTEMS INFORMATION Visibility, Control and Automation™ across the End-to-End Business Infrastructure & Service Chain 3
  4. 4. 4Service Availability and Performance Management• Virtualization and Cloud• Application Performance Management• Business Service Management• A Look Ahead
  5. 5. 5Faces of Service Assurance IT Leader Service Executive Business Service Management Service Analyst Consolidated Operations Consolidated Operations ApplicationIT Operations Performance Event Consolidation Analytics for Management and Correlation Problem Customer Response Prediction Performance Transaction Tracking Discovery Management Application Diagnostics Resource Instrumentation Data Center: Facilities: Subject Matter Servers Energy Monitoring Services: Middleware HVAC Network…. Experts Components Occupancy
  6. 6. 6Consistent Platform for managing an integrated setof Services Application BusinessVirtualization Event zEnterprise Performance ServicesOptimization Management Management Management Management PMDB Trending Thresholds What if analysis Enrichment Data CMDB Installation Data Integration Automation Diagnostics CMDB PMDB Warehousing Administration Reporting Security Event Event Store Performance Availability Core Service Quality Eventing Store Mgmt Applications System Network Mainframe Storage
  7. 7. 7Service Availability and Performance Management• Virtualization and Cloud• Application Performance Management• Business Service Management• A Look Ahead
  8. 8. 8 “Virtualization for Consolidation” is Fast Evolving to “Virtualization for Dynamic Flexibility” Clients want these exponential Cloud benefits today:New deployment choices drive evolution of IT service delivery Gartner 2010 CIO review IDC Cloud Computing Attitudes Survey * The majority (57%) of survey respondents ranked themselves 5 or greater in terms of their likelihood to deploy private cloud over the next three years. Thomas Bittman, Gartner Blog ** • 75% of customers polled will be pursuing a private cloud strategy by 2011 • 75% will invest more in private clouds than public clouds through 2012
  9. 9. 9 IT trends are changing the way in which companies are hosting and delivering services for the smarter enterprise 50% 2-4 Month 1.5X% Clients in Retail, Manufacturing, Average lead time to get a new Explosion of information Utilities and Government have application environment up and driving 54% growth in cloud projects budgeted or in running server/storage shipments process every year Source: IBM Market Intelligence Spending Source: IDC, 2008 Installed Base 1WW TB Capacity Shipped on Enterprise Disk Storage Systems Costs to manage systems has doubled (US$B) 2Server processing consumption doubles every 3 years (M Units) since 2000 $300 50 Costs to power and cool systems has Power and cooling costs 45 doubled since 2000 $250 Server mgmt and admin costs 40 Devices accessing data over networks $200 New server spending 35 doubling every 2.5 years 30 Bandwidth consumed doubling every 1.5 $150 25 years 20 $100 Data Doubling every 18 months1 15 Source: IBM Market Intelligence Server processing capacity doubling every 3 $50 10 years2 5 10G Ethernet ports tripling over the next 5 $0 0 96 03 00 02 09 07 97 99 10 01 05 06 08 98 04 years 19 20 20 20 20 20 19 19 20 20 20 20 20 19 20
  10. 10. 10Movement from traditional environments to Cloud One Step or an Evolution CLOUD Dynamic provisioning for workloads e tur uc SHARED RESOURCES str inf ra Common workload profiles ing AUTOMATE ist Flexible delivery & Self Service ex th wi re e STANDARDIZE tu at c gr Operational Efficiency ru te s t In f ra VIRTUALIZE In Increase Utilization e th y ad CONSOLIDATE Re Physical Infrastructure Traditional IT
  11. 11. 11 Rich Monitoring for all Major Virtualization Options– Monitor and Collect key performance and availability metrics across entire Virtual Infrastructure– Proactive & predictive alerts– Enhance Trouble Shooting with: • Side-by-side real-time and historical data provides rich context for problem identification • Historical Locking on Console to “stay” in the problem while navigating • Virtual Network Resource Views* as well as VM and Virtual Storage information– Support all major Virtualization Options: z/VM, Power Systems, Hyper-V, Solaris, Citrix and Vmware KVM*, XenServer*– Support Virtual Storage Mgmt from Vmware and NetApp– Monitoring for Energy Management* Announced 22-Feb-2011 in ITM for VS 6.2.3
  12. 12. 12 Understand Virtualization Utilization and Trends Clarify where you are and where you are going for Virtual Environments from Consolidation to Cloud • Show Capacity vs. Allocated for Virtual Environment • Supports “What-if?”, “What-is?” and Current Trend Reports • Plan for expected new commitments to manage total capacity • Comprehensive Information that is easy to consume supports any Virtualization needs from Consolidation  Dynamic Cloud Allocation Ensure Application Optimize Resource Ensure Future Availability Utilization Availability• Are any resources overloaded? When • Right size virtual machines • Ensure supply can meet will physical resources reach their • Identify trends for workload demand limits? balancing • What if analysis based on• Have there been any significant • Ensure business goals are met. average, peak or customer changes in my environment? defined workloads. 12 © 2010 IBM Corporation
  13. 13. 13What’s Next? The Virtualization Optimization Center Visibility Control Automation React quickly & effectively Achieve efficiency Monitor in real-time Virtualization Optimization Capacity Planning Reports and Automated Take Actions Center Dashboard Analytics Service Automation•What is the utilization of my •Are my current workloads Change Resource Configurationenvironment? optimized? Deploy new/additional storage•Where are my services •How much capacity do I have to Deploy new/additional networkingrunning? onboard new workloads? Deployment Automation•How can I quickly isolate and •What happens to my environment Start/Stop Virtual Server or Guestdiagnose problems in my virtual if I upgrade my hardware or Deploy new VMsenvironments? software?
  14. 14. 14 Tivoli Solutions are Cloud Ready We use them within our Tivoli Global Development and Test Cloud Cloud Service Management “S moudstrators Mgmt Monitoring Services Services AP Americaspe) Service Virtualized Catalog Infrastructure Service Catalog Whereever you are in Virtualized Infrastructure Virtualization  Cloud Evolution, Europe Tivoli solutions help you to maintain visibility and control of these increasingly dynamic Service Catalogss from any Virtualized environments.aphy” Infrastructure Deve Testers (
  15. 15. 15IBM Tivoli Development & Test Cloud Business Results Results  Lowered Costs - Avoided $8.9M in capital expense and $9.7M in operational expense in 2009 and 2010 through cloud technologies  Reduced Real Estate - Reduced physical space by 15% while building capacity for 5500 virtual machines  Improved Efficiency - Automated self service provisioning, IBM Tivoli IBM Tivoli reduced time to ~15mins Development & Development & Test Cloud Test Cloud  Accelerated Innovation - Transformed the role of IT staff to shift focus from administration to providing additional value to it’s customers  Boosted Productivity - Ability to capture and rapidly share environments during development & testing phases in days/hours rather than months
  16. 16. 16Service Availability and Performance Management• Virtualization and Cloud• Application Performance Management• Business Service Management• A Look Ahead
  17. 17. 18Application Performance Management Portfolio End User Transaction Deep Embedded Predictive Discovery Analytics Experience Tracking Dive Visibility into Transaction performance Rapid problem Domain-specific Proactive Management to application resource monitoring to ensure SLA isolation through operations tools for reduce outages and dependency compliance transaction path diagnosis and repair improve business analysis performance TADDM ITCAM for Transactions ITM , ITCAM & OMEGAMON Family Data Center Management ITM, ITM For Virtual Servers ITM For Energy Management Management of operating systems and virtual environments Reduce data center energy consumptionUnified Management Broader Coverage Virtualization Predictive Analytics• Central location to view & act on  OS & Virtual Environment  Predict physical and virtual  Automating Threshold Mgmt contextualized information  Databases resource  Automate Trending to identify• Reporting Interface to comprehend  Web Servers and App capacity bottlenecks emerging Capacity and current appl environment and trends Servers  Ensure maximum resource Performance issues• Central repository for enterprise-wide  Packaged Applications utilization  Predictive Learning – uncover performance mgmt data  Agent Builder supports custom apps anomalies
  18. 18. 19 End User Monitoring Ensure the end user’s experience always meets their expectations See what your users are experiencing and identify problems before they affect SLAs: – Robotic and Real-User monitoring – Server-side and Client-side real-user monitoring Continuously validate production system performance If you have a problem, find out about it before the customers start complaining – 50% of problems found through customer complaints to help desk
  19. 19. 20Transaction TrackingQuickly isolate the failing component in the Agile Environment• Follow path of user transactions across a dynamic environment, making it easier to evaluate a transaction in its entirety – Agentless: Track flows (including Public Cloud application segments through network traffic – Agent Based: Detailed, Instance-level Transaction Tracking• Visibility into how a complex infrastructure delivers business critical applications• End-to-End view of response times across Virtual, Cloud, and Hybrid domains helps quickly isolate problems20
  20. 20. 21 Diagnostics Minimize business impact by quickly restoring service and optimizing performance in the Agile Environment• Improve Mean-Time-To-Repair for business critical applications• Visibility into Root Cause of Failures or Bottlenecks. Examples: – Trace application execution – Memory diagnostics – Identify slow queries• Improved application lifecycle management – Exchange information with IBM Rational tools for problem recreation – Provides developers with a diagnostic tool to identify potential issues prior to rollout21
  21. 21. 22 Discovery and Configuration Managing Agile Environments requires an accurate and up-to date view of the environment• Perform application & resource mapping with dependency relationships across the Agile Environment• Understand changing resource configurations – Over 80% of problems are caused by changes in the environment. Understand impact of a change to the application.• Ensure IT resources remain compliant with policies across the application environment 22
  22. 22. 23Service Availability and Performance Management• Virtualization and Cloud• Application Performance Management• Business Service Management• A Look Ahead
  23. 23. 24 Business Service Management Enables you to effectively and efficiently manage business services across complex enterprises on Distributed and System z platforms  The Focus is on CONTEXT  Quickly determine technology sources of business service disruptions  Prioritize problem responsiveness based on business impact  Improve delivery against service level agreements and accuracy of IT planning through historical tracking of performance and issues24
  24. 24. 25 Business Service Management Enables Shared Goals with Presentation Customized to Each Role • Rapidly Customize Views to present Executive • Executive Management: relevant information to Each Role Corporate Management – Grow revenue & manage risk Objectives – Control OpEx & CapEx • Shared Context improves – Maximize return from M&A Communication Top to Bottom – Maximize shareholder value • Shared Goals increase focus and value of Operations Team to BusinessLine of Business • Lines of Business: • Business Service Management Makes IT Line of Business – Improve transactional revenue more Important by Showing the Value of Objectives – Reduce customer churn IT in Business Terms – Manage operational risk – Prioritize business investments • Operations: Operations Operational – Ability to support business initiatives Objectives – Assure quality & deliver against SLA commitments – Control Costs: Labor, Infrastructure, Power – Manage risk & compliance
  25. 25. 26Business Service Manager Vnext – Currently in Field Test• Updated Web 2.0 Interface• Enhanced Integration with disparate data sources• Improvements in Service Model Management
  26. 26. 27 New Release of OMNIbus and Network Manager• OMNIbus 7.3.1 and Network Manager 3.9 were announced in February• Web 2.0 User Interface Tivoli Netcool/OMNIbus ITNM • Enhanced visualization • Visualize Network Paths • Improved ease of use • Smart Links • Faster time to value (TTV) • New Network Table Layout • Performance and scalability • Alert Aware network views • New and improved integrations • New network health reports • Infrastructure enhancements • SNMP MIB graph refresh (deployment and monitoring) • Graphical Topology Editor
  27. 27. 28 Event Integrations Strategy• Focus more on generic integrations• IBM is proactively inviting leading vendors to join the Tivoli Netcool Technology Program, in addition to responding to vendor applications and customer requests• We are joining other vendors’ alliance programs – Synchronised releases• Increased integration with IBM hardware, software and middleware (Better ITM Integration!)• Bi-directional integrations ( where feasible)• Out of the box rules and tools for common integrations• Support for MOSWOS / ITM Agents
  28. 28. 29 Event Integrations Strategy, cont• Key strategy is to create a more open Netcool/OMNIbus environment and enable our business partners to drive new revenue opportunities – Omnibus Probe Software Development Kit (SDK)• Benefits to Customers – Faster deployment: pre-integrated productized solutions available to the customer – Tighter integration, which is maintained and supported for later releases – Coordinated deployment and troubleshooting – Enables customer to choose best-of-breed integrations with confidence
  29. 29. 30 Introducing the Netcool/OMNIbus Integration Development KitPlanned for June 2011• A packaged solution that provides the tooling capability to define and develop Netcool/OMNIbus probes• Provides partners access to the interface/framework used by IBM to develop high quality Tivoli Netcool/OMNIbus Java based probes• Leverages components that have already been used extensively in IBM development• Delivers consistent look and feel across probes• Building on success – The base layer of the SDK is currently used for all IBM GA Java, CORBA, and Web Services based Probes – Provides all ‘generic’ probe capabilities found in currently GA probesThe OIDK will provide IBM Partners as well as IBM a scalable framework and environment thatwill allow us to even better meet customer demands for cost effective and quick time to market device support
  30. 30. 31Service Availability and Performance Management• Virtualization and Cloud• Application Performance Management• Business Service Management• A Look Ahead
  31. 31. 32 A Look Ahead…. Time to Value One SAPM • Simplify Solution Deployment • Provide Incremental Value on the • Single Point of Control for all Operations way to Comprehensive solutions Management products • Deliver Applied Best Practices to • Unify Console, Actions, and Activites support rapid deployment • Modular, Extensible design Cloud • Deliver Integrated Service Tivoli Predictive Analytics Management for cloud computing • Enable executive decision making with highly scalable and robust multi- based on breadth of ISM data tenant solutions • Spot Adverse Conditions sooner for • Build and manage private, public and maximum proactive reach hybrid clouds across service stack from infrastructure to applications with • Optimize operations in real time and flexibility of hardware and hypervisors plan for future needs Smarter Buildings Virtualization • Make buildings more efficient by reducing both facilities operations and • Improve management of consolidated energy costs and increasing space workloads in virtualized environments • Leverage new reqcompliance utilization management emerging from recent • Broaden Operations Management virtualization technology developments beyond IT to Facilities and Beyond uirements for identity, access and32
  32. 32. 33 Delivering Analytics – Actionable Insights From historical trends to current results to predictions for future performanceSimplify Operations Management Avoid Business Disruptions Enable Strategic Insight● Automate Thresholds for lower cost setup ● Escalate Adverse changes across systems of ● Mine Data for Wisdom of higher fidelity monitoring resources ● Cost tracking and allocation● Alert to Significant Trends in Utilization, ● Alert to increased risk for business systems Performance, and Capacity ● Service level predictions Optimize:● Monitor Metrics across the Infrastructure ● Improve operations management efficiency ● Move away from Break/Fix ● Automated and Human Analytics enable IT Optimization Applications Systems Workloads Wireless Network Voice Security Mainframe Storage Energy Infrastructure33
  33. 33. 34Leverage Tivoli solutions with predictive analytics toproactively manage IT operations and the data center Utilize predictive analytics technologies today to move to a proactive IT operational management approach Optimize Operations Avoid Service Outages Simplify Operations Management
  34. 34. 35Key Benefits of Tivoli Availability and Performance ManagementSolutions Meet Increasing Business Expectations Align with Business needs through BSM and APM solutions, enabling a direct tie between IT and your business Champions. Be Dynamic and Agile Support Virtualization and Cloud initiatives with your existing IT Solution. Provide Performance and Availability Monitoring of your N-tier Application infrastructure throughout the Application Life-Cycle. Be Omniscient IBM Tivoli provides you the tools to know. From traditional operations management to focused application detail and forward into predictive solutions. Do more with less Tivoli’s modular extensibility reduces [re]training costs, improves end- to-end communication and leverages shared data to provide maximum value.
  35. 35. 36Trademarks and disclaimersIntel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registeredtrademarks of Intel Corporation or its subsidiaries in the United States and other countries./ Linux is a registered trademark of Linus Torvalds in the United States, othercountries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. ITInfrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is aregistered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. UNIX is aregistered trademark of The Open Group in the United States and other countries. Java and all Java-based trademarks and logos are trademarks or registered trademarksof Oracle and/or its affiliates. Other company, product, or service names may be trademarks or service marks of others. Information is provided "AS IS" without warranty ofany kind.The customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actualenvironmental costs and performance characteristics may vary by customer.Information concerning non-IBM products was obtained from a supplier of these products, published announcement material, or other publicly available sources and doesnot constitute an endorsement of such products by IBM. Sources for non-IBM list prices and performance numbers are taken from publicly available information, includingvendor announcements and vendor worldwide homepages. IBM has not tested these products and cannot confirm the accuracy of performance, capability, or any otherclaims related to non-IBM products. Questions on the capability of non-IBM products should be addressed to the supplier of those products.All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.Some information addresses anticipated future capabilities. Such information is not intended as a definitive statement of a commitment to specific levels of performance,function or delivery schedules with respect to any future products. Such commitments are only made in IBM product announcements. The information is presented here tocommunicate IBMs current investment and development activities as a good faith effort to help with our customers future planning.Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any userwill experience will vary depending upon considerations such as the amount of multiprogramming in the users job stream, the I/O configuration, the storage configuration,and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput or performance improvements equivalent to the ratiosstated here.Prices are suggested U.S. list prices and are subject to change without notice. Starting price may not include a hard drive, operating system or other features. Contact yourIBM representative or Business Partner for the most current pricing in your geography.Photographs shown may be engineering prototypes. Changes may be incorporated in production models.© IBM Corporation 2011. All rights reserved.References in this document to IBM products or services do not imply that IBM intends to make them available in every country.Trademarks of International Business Machines Corporation in the United States, other countries, or both can be found on the World Wide Web at