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IBM Tivoli Live - A new way of managing your IT services - PCTY 2011

IBM Tivoli Live - A new way of managing your IT services - PCTY 2011



Flexible and Affordable Service Management Software as a Service (SaaS) Solution

Flexible and Affordable Service Management Software as a Service (SaaS) Solution
Olle Äng, Systems Services Area Leader



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    IBM Tivoli Live - A new way of managing your IT services - PCTY 2011 IBM Tivoli Live - A new way of managing your IT services - PCTY 2011 Presentation Transcript

    • IBM Tivoli Live A new way of managing your IT servicesOlle ÄngSystem Services Area LeaderIBM Nordicolleang@se.ibm.com
    • The real IT costs influencing the results – the operations costs Energy and cooling costs has grown 8-fold Costs (billion Units installed USD) (million units) 300 Operation, handling and administrative costs has 50 grown 4-fold 45 Cost for the platform 250 40 35 200 30 150 25 20 100 15 10 50 5 0 0 00 10 01 04 08 09 98 97 99 03 07 02 05 06 96 20 20 20 20 20 20 19 19 19 20 20 20 20 20 19 Source: IDC, ”Worldwide Server Power and Cooling Expense 2006-2010”, document no. 203598 May 24, 2011 Stockholm, Sweden 1
    • In today’s economic environment, clients are telling us they need heightened focus on three essential areas…• Higher service expectations - – Improve efficiencies across the business. – Respond to new opportunities quickly.• Rising cost pressures - – Shorten ROI, remove complexities.• New risks and threats - – Increase collaboration, but in a protected way. – Support anywhere, anytime access. …while acting with a sense of speed and urgency. May 24, 2011 Stockholm, Sweden 2 Page 2
    • Tivoli Live - A SaaS product familySoftware as a Service (SaaS) is a software delivery model, in which software is delivered andmanaged remotely over the Internet. Perpetual License Model Perpetual License Model Software as a Service Software as a Service Customer makes buying decisions and is Customer makes application buying integrator of all components of the IT decisions. Provider makes buying decisions value stack on components of the IT value stack Services Services Application Application Integration Middleware Middleware Pre-packaged Operating System Operating System Servers, Storage Servers, Storage Network Infrastructure Network Infrastructure May 24, 2011 Stockholm, Sweden 3 Page 3
    • Tivoli Live Monitoring ServicesAn affordable suite of infrastructure health and performancemanagement services based on out-of-the-box IBM TivoliMonitoring (ITM) May 24, 2011 Stockholm, Sweden 4
    • IBM Tivoli Live – monitoring services• Solution Description: IBM Tivoli Live – monitoring services provides a flexible, affordable suite of infrastructure health and performance management services based on out-of-the-box IBM Tivoli Monitoring (ITM) software and Global Technology Services server resource management. – For customers who need infrastructure monitoring capabilities for their existing environment without deploying additional hardware and administrative staff. – Primary components of the service include internet-based connectivity to client infrastructure, server and application monitoring, performance and capacity reporting, selected alert self- enablement, and dynamic reporting. – Private hosted model with a dedicated virtual image for each client May 24, 2011 Stockholm, Sweden 5 Page 5
    • Tivoli Live Monitoring Services Value Simple and Fast  Simple to Use - IBM provides self-install scripts for data collection agents, self-help guides and maintains infrastructure for delivery of Tivoli software  Near Instant Time to Value – No hardware and software to purchase; installation tasks limited to data collection  Self-Service – Focus on Operations management not tool administration  Cost Effective – Monthly rate covers both service delivery and software capabilities, including updates to latest Tivoli releases  World Class – Based on Generally Available IBM Tivoli monitoring software, in use today across thousands of clients  Upgradeable – Common software foundation makes it easier to switch to fully managed services or on-premise software deployment in the futureVisibility Control Automation Availability Optimization May 24, 2011 Stockholm, Sweden 6
    • Architecture View Customer Customer• No VPNrequired ITM ITM Customer Premise Agentless• No trafficinitiated intocustomer ITMenvironment.• All traffic is Internetinitiatedoutbound from Application Stackcustomer ITM Summarization TEPS Tivoli Datanetwork Warehouse & Pruning Agent TEMS DB2 ITM Warehouse Proxy• Target 2 week IBM Premise TCR NodeWatch Notifydeployment RedHat V5 Advanced Platform w/ Virtualization System x Platform May 24, 2011 Stockholm, Sweden 7
    • Tivoli Live Monitoring - End to End Coverage of IT Environments“Touchless” Monitoring• Operating System Monitoring (Windows,Linux, Unix) – no need to deploy an agent onevery resource Measure, Baseline and Analyze the• HTTP (URL monitoring)• SNMP & Script (Ping) Service and Transactions• Network device monitoringDistributed Monitoring• Robust, agent-based monitoring of applicationsand infrastructure• OS (Windows, Linux, Unix, AIXHP-UX, Sun Solaris, IBM i)• Virtual Servers (VMWare, Citrix, MS Hyper-V)• Databases (DB2, Sybase, Oracle, Microsoft SQL)• Web Servers (Websphere / Java J2EEApplication Servers)• Microsoft Windows Servers• Applications (SAP, IBM Domino Servers, IBMLotus Notes, Microsoft Active Director, MicrosoftExchange, Microsoft IIS Server, Microsoft .NET,Sharepoint, Biztalk)• IBM Systems Director (HW monitoring)Performance Services• Historical analysis and reports on usage –good for capacity planning and analysis• Can leverage data from Touchless andDistributed or use separate data collection May 24, 2011 Stockholm, Sweden 8 Page 8
    • Tivoli Live - monitoring services (TLMS) is based on and hasmany of the options available for IBM Tivoli CompositeApplication Monitoring (ITCAM) and IBM Tivoli Monitoring (ITM)and can be expanded based on these capabilities ITCAM and ITM Capabilities Application Operating Business Web Universal Infrastructure and Database Systems Integration Environment Agent Collaboration Windows VMware Exchange CICS IIS SQL Agentless .Net or Agent Linux Citrix Biztalk Web WebSphere Oracle Commerce Services Adapter Content Unix Clustering Manager IMS WebLogic Sybase Host Integration ISA Server AIX MQ Oracle Informix OPAL Sharepoint Portal solutions OS/400 MQ (100+ NetWeaver DB2 Virtual Siebel Integrator packages) Servers z/OS JBoss Microsoft and SAP Message Queue and more…. Apache Clustering Tuxedo Blackberry SunOne Micromuse Domino May 24, 2011 Stockholm, Sweden 9
    • Tivoli Live monitoring services Landing Page May 24, 2011 Stockholm, Sweden 10
    • IBM Tivoli Enterprise Portal (TEP)•The Tivoli Enterprise Portal (TEP) is the central location to view and act oncontextualized information provided by the system monitors – Personalized views (workspaces) based on the user roles and scope – Consolidated view and contextual information can significantly reduce mean time to recovery by aiding in “root cause” analysis – Centralized visualization of real-time and historical data can help with “intermittent” problems – Visualization of physical and virtual resource utilization can highlight areas to contain costs – Anything visualized in the TEP is available in the Data Warehouse May 24, 2011 Stockholm, Sweden 11 Page 11
    • IBM Tivoli Live Monitoring Services – Offering Highlights IBM Tivoli Live Monitoring Services consists of three services; clients can consume these separately or concurrently Distributed Touch-less Performance Monitoring Monitoring Services  Agent-based monitoring of  Agent-less Monitoring of OS  Historical reporting and OS and Application and network devices (ITM) trending analysis for Resources (ITM and for basic up/down status capacity planning (GTS ITCAM) for deep metrics Asset)  Self-install data collector  Self-install Agents  Self-install Agents  Event Notification  Event Notification  Internet Portal (will feed into  Internet Portal (Tivoli Tivoli Enterprise Portal)  Internet Portal (Tivoli Enterprise Portal) Enterprise Portal)  Best practices  Best Practices  Best Practices  Single monthly price, inclusive of service delivery  One-time on boarding fee and use of the software (list prices shown)  24x7 phone and email support  Minimum of 25 monitored services, maximum of  Terms of 90 days, 1, 2 and 3 years 500 monitored services, separate maximum of 400 network devices once OS minimum is met  Entitles client to the IBM Tivoli Live service May 24, 2011 Stockholm, Sweden 12
    • IBM Tivoli Live – service managerMaximize your IT investments with integrated servicedelivery capabilities in a Software-as-a-Service (SaaS)model May 24, 2011 Stockholm, Sweden 13
    • IBM Tivoli® Live – service manager Value  Improves time to value IBM Cloud  Pre-configured, modular instances allow Employee IT Staff clients to get started instantly with an on-demand, end user Software-as-a- subscription model service  Accelerates deployment  Clients can start small and grow over time; no hardware to procure, no up-front software licenses, no installation ITIL roles and services workflows  Reduces complexity  Self service, standardization and simplified roles and workflows  Leverages existing software  Based on enterprise-class software that has been deployed on hundreds of customers and service provider environments May 24, 2011 Stockholm, Sweden 1414
    • Comprehensive ITIL Capabilities ITIL Gold Certified Incident & Problem Service Management Change Request Management Knowledge Asset Management Management Service Level Client Self Help Management Tivoli Live – Service service Release Catalog manager Management Self-Help, Catalog & Process Automation Reports & Request Management Workflows & Fulfillment Analytics May 24, 2011 Stockholm, Sweden 1515
    • IBM Tivoli Live – service manager provides simple yet powerfulservice management processes that can be tailored to client needsYou have control to: Client Internet IBM Automate service management processes through IT Infrastructure Library® v3-aligned process flows Buy only the users you need, aligned to ITIL roles Employee end user Align IT with business through service level •Submits Service Requests management and escalation management •No Charge Manage Hardware and software assets, Service Catalog, Change and Configuration, and Release Operations. Leverage knowledge management capabilities for speedy resolution of tickets and self-help Role-based IT Staff: Monitor operational efficiency through key •Service Desk User/Agent Tivoli Live – performance indicators, reporting, dash boards and •Service Catalog User service manager start center •Change & Release Manager •Asset Manager Flexibly configure the application to meet your processes Administrator/Manager “Combo” User16 May 24, 2011 Stockholm, Sweden 16 16
    • IBM Tivoli® Live – service manager Offering Highlights Sold by User Role, allowing for increased flexibility and lets the client pay only for what they need Tivoli Live – service manager Includes robust CMDB and Asset Management Tivoli Service Request Manager 7.2 capabilities in addition to problem and incident (Service Desk and Service Catalog ) management Based on Tivoli’s Process Automation Engine – all Tivoli Change & Configuration processes are integrated and share common data Management Database 7.2 model Simplified GUIs and interfaces to facilitate quick Tivoli Release Process Manager 7.2 startup Tivoli Asset Management for IT 7.2 Terms of Offering: -Integrated, single Virtual Machine image,• Role-based, subscription pricing with key enablement for different • Service Desk Agent functionality • Service Catalog User • Change & Release Manager -Simplified GUIs, Roles and Workflows for • Asset Manager Ease of Use• Minimum term (1 year) and volume (25 users) to -Specific user guides and welcome kit for qualify for offer customer self-service• Standard service supports up to 400 users -Simple data integration tooling for loading• Phone and e-mail support (24 hour response) user and asset data• Service includes operating tasks such as backup/restore, monitoring, upgrades etc May 24, 2011 Stockholm, Sweden 1717
    • IBM Tivoli Live Family – Strategy and Roadmap• Based on our existing Integrated Service Management software platform• Leverages enhancements made on hundreds of customer deployments• Easy migration to on-premise (as an option)• Allows clients to start small with fast ROI, then grow as needed Business Mgmt Services (TBSM) Future Capabilities Event Management (Omnibus) Discovery Services Tvivoli Live (TADDM) Tvivoli Live Service Manager Monitoring Services Core Service Management Visibility, Control & Processes for Incident, End User Monitoring (ITCAM Automation for Server & Application Problem, Change & Asset for Transactions) Availability Service Desk & Catalog Touchless Monitoring (Tivoli SRM) (ITM & Remote Monitor) Change & Configuration (Tivoli CCMDB) Release Management Distributed Server (Tivoli RPM) Monitoring Asset Management (ITM & ITCAM for Apps) (Tivoli AMIT) May 24, 2011 Stockholm, Sweden 18
    • Managed Infrastructure ServicesQuestions? Olle Äng Systems Service Area Leader IBM Nordic olleang@se.ibm.com May 24, 2011 Stockholm, Sweden 19