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IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
IBM BPM & ODM
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IBM BPM & ODM

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En introduktion till IBM Business Process Management och Operational Decision Management. …

En introduktion till IBM Business Process Management och Operational Decision Management.

Få mer insikt inom: BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software)

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  • 1. 28 Nov 2013 IBM Smarter Process Presentation Sunil Aggawal Principal BPM Architect - Europe © 2013 IBM Corporation
  • 2. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  • 3. IBM Approach to Smarter Process Model-driven Automation + Collaboration & Sharing Simplified Experience to Maximize Business Participation Powerfully Simple Enterprise-Wide Visibility, Scalability, and Governance Accessible Anytime, Anywhere © 2013 IBM Corporation
  • 4. Key Capabilities for Smarter Processes: Business Process & Decision Management Process and Decision Discovery & Knowledge Sharing Operational Control & Visibility Business-Defined Operational Decisions End-to-end Monitoring & Visibility © 2013 IBM Corporation
  • 5. IBM Smarter Process Platform: Business Process & Decision Management Blueworks Live Business Process Manager Operational Decision Manager Process Center Decision Center Process Server Decision Server Business Monitor Work together to deliver effective solutions for business operation improvement © 2013 IBM Corporation
  • 6. Works together. Works the same © 2013 IBM Corporation
  • 7. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  • 8. What is Business Process Discovery?  Defining the scope, identifying team members, and articulating the sponsor’s vision and improvement targets  Documenting and discovering the business activities, roles, and high level dependencies that go into day-to-day operations  Organizing the collected data in forming a picture of the business process that represents the As-Is operation of the business 8 IBM BPM V8 .5 PoT - BlueworksLive © 2013 IBM Corporation
  • 9. One shared repository of your most critical business assets • Simple enough for everyone, yet feature rich enough to discover and document complex processes • Collaboration to discover, leverage and improve upon each other’s work • Follow the items you care most about and stay in the “loop” • Automate simple processes in 90 seconds or less for increased visibility into your operations © 2013 IBM Corporation
  • 10. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  • 11. “Business As Usual” Begs for Operational Improvement Account Administration Finance and Ops Customer Service Executive Management ?? Inefficient Ineffective Inaccurate Invoice Reconciliation Teams Incomplete Inconsistent Inflexible Invisible © 2013 IBM Corporation
  • 12. IBM’s Process & Operational Decision Management for Intelligent Business Operations Finance and Ops Executive Management Account Administration Customer Service Risk Management Teams What to do. How to do it. When to do it. 12 © 2013 IBM Corporation
  • 13. IBM Business Process Manager V8.5.1 Social Collaboration Mobile App Portal Dashboards Coaches Mobile Toolkit Process Server Core BPM BPMN Process Rules Advanced Automation & Integration Performance Data Warehouse BPEL Express Standard Advanced Integration Adaptors WAS ND 8.5 Shared Assets Process Center Process Designer / Optimizer Server Registry Versioned Assets Process Center Console Network Multiple Process Centers Integration Designer © 2013 IBM Corporation 1
  • 14. Process Discovery & Design © 2013 IBM Corporation
  • 15. Interacting With the Process © 2013 IBM Corporation
  • 16. Monitoring & Optimising The Business © 2013 IBM Corporation
  • 17. Typical Execution Patterns for BPM Pattern Characteristics Human Automation • High emphasis on Human to Human interaction • Activities are well understood and the flow is structured • Requires visibility and measurement of human activities Straight Through Processing (STP) Supervisor Clerk Auditor • Optimisation of a process with a key goal to increase the volume of throughput or work completed for that process (STP) • System intensive integration • Transactional integrity is required by the service STP + exception • As per STP but exceptions require human tasks to resolve them “Perfect the instruction” + STP • Cases that have become understood over time. Knowledge has been captured in the technology and the process is now suitable for STP © 2013 IBM Corporation
  • 18. Journey Stage Identify Business Challenge & Value Succeed with an Initial Project Establish a Program Adopt within LOB/Enterprise Customers Goals & Context The BPM Adoption Journey Define the Opportunity Accelerate Business Value Scale Delivery Capability Scale Business Impact • Established business priorities & objectives. • Build a plan for your BPM/BRM skills & potential. • Deliver your first solution successfully. • Build foundational platform skills. • Use early win to foster new adoption. • Increase scope & impact of mission. • Establish critical mass of platform skills. • Establish governance & delivery consistency. • Line-of-business / Enterprise focus. • Align strategy and execution goals. • Mature platform skills & solution discipline. Charter BPM CoE Maturity Establish BPM Program Work With IBM and Partners 1st Start project Start 2nd project Production launch for 1st project Multiple concurrent Projects Solution Process Mentoring Inventory BPM CoE On-Demand Workshop Subscription Operational Readiness Time © 2013 IBM Corporation
  • 19. Fast Implementation of BPM Projects from Inception to Production Week 1 Weeks 2-3 Discovery Detailed Requirements Checkpoints Weeks 4 to 10 Agreement on Project Scope & Goals PLAYBACK 0 “Define the Process” Weeks 11 to 12 Test Iterative Development with frequent Playbacks Agreement on Process Flow and Routing PLAYBACK 1 Series “Build the Process” Agreement on Data, UI, and Integrations Agreement that Process Meets Business Goals PLAYBACK 2 Series “Connect into the Infrastructure” Week 13 Go Live Technical Validation and User Acceptance PLAYBACK 3 Series “Refine the Delivery” Playbacks = Running the process for the audience of 1+ The main playbacks are for sign-offs of the whole Business & IT team Conduct more frequent playbacks for smaller audiences throughout the project © 2013 IBM Corporation
  • 20. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  • 21. Operational Decision Management Transforms Business Outcomes Providing an easily manageable, single source of truth for operational business decisions Codifies business policies, practices and regulations Enables changes to be easily made by business people Automates decision making with the fidelity of an expert © 2013 IBM Corporation
  • 22. IBM Operational Decision Management Detect Business Event Processing (BEP) Decide Business Rules Management System (BRMS) Event Sources Evaluations Correlations Actions BEP - Detects when events or patterns of events occur to notify people or systems to take action Actions BRMS - Decides business outcome through execution of business rules against available data © 2013 IBM Corporation
  • 23. Externalizing Decisions from Applications into Business Rules Without Decision Management Application / Processes Decision logic  Rules written in software code cannot be read by business people  Hard coded rules are difficult to change  Rules intertwined within applications cannot be reused by other systems With Decision Management Application / Processes Business Rules  Natural language rules can be easily read  Externalized rules are easy to change  Centralized rules enable reuse and consistency © 2013 IBM Corporation 23
  • 24. Connecting Event, Rules and Processes to enhance decisions Insurance Example Events Rules Decisions Multi-channel quote requests Customer requests series of quotes with increasing deductibles: Customer good prospect, find best promotion Internet 2 web quote requests and 1 direct contact in 3 days: Determine best product Call Center Trigger agent call back to assist Event Correlations Same vehicle ID with different addresses on phone & Web request: Agency Make a personalized offer Seek clarification Is customer gaming the system? © 2013 IBM Corporation
  • 25. Simple Decision Artifacts Supporting Complex Decisions Rule Flows © 2013 IBM Corporation 25
  • 26. IBM Operational Decision Manager V8.5.1 Governance Framework Rule Solutions for Office Business Console Access and Control Decision Artifacts Decision Center Versioned Assets Define Update Visibility Collaboration Governance Deploy Rule Execution Measure Decision Monitoring Event Execution Connectors Decision Server Pre-built Integration POS Enterprise Application BPM Batch Mobile © 2013 IBM Corporation
  • 27. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  • 28. IBM Business Monitor Provides a Global View of Operational Parameters IBM Business Monitor Drill Down IBM Business Monitor provides a comprehensive operational view from multiple sources (WAS, ESBs, BPM BPMN and BPEL, 3rd party …) with customized role based dashboards, advanced drill down and Cognos BI Server powered analysis and reporting Broader Operational View Versus Tight Process Integration © 2013 IBM Corporation
  • 29. IBM Business Monitor: Consume & Correlate Events from BPM and much more… Pick your media IBM Business Monitor CICS IBM Business Process Manager Informix DB2 IMS Drill to instances WebSphere ESB Adapters: SAP, PeopleSoft, etc. Message Broker WebSphere Sensor Events Events WebSphere ILOG JRules WebSphere Business Events WebSphere DataPower XI50/XI52 Third Party Applications IBM Content Mgt © 2013 IBM Corporation
  • 30. Putting it all together… CICS TS IBM Business Monitor V4.x What’s Happening? When to Act? Event Sources IBM ODM Event Rules Business Rules What to Do? IBM BPM Do it! ? Business Rules Know What’s Happening, When to Act, and What to Do © 2013 IBM Corporation
  • 31. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  • 32. How SAP Processes Are Implemented Today Most SAP implementations rely on static documentation to implement processes and …much customization is often required may not reflect the processes actually being used A documentationcentric approach to SAP needs human compliance with process documentation …making it difficult to migrate to future releases … © 2013 IBM Corporation 32
  • 33. IBM BPM Integrates Seamlessly with SAP SD Sales & Distribution Orchestrate SAP Processes and Services MM Materials Mgmt. FI Financial Accounting CO Controlling AA Asset Accounting PP Production Planning SM Service Mgmt. QM Quality Mgmt. SAP Applications PM Plant Maintenance Monitor SAP Business Events Download processes from Solution Manager Upload processes to Solution Manager HR Human Resources EC Enterprise Controlling PS Project System WF Workflo w IS Industry Solutions Retrieve Enterprise Service Definitions s © 2013 IBM Corporation 33
  • 34. IBM BPM for SAP Integration Overview Process Discovery and Monitoring   Available today using IBM Business Monitor 8.0 or above Additional convenience and productivity features may be planned for a future release and may be available as a services asset in the near future Process Blueprinting   Synchronized process models and transactions available in IBM BPM 8.0.1 Fixes will be available shortly Guided Workflow    Available with IBM BPM 8.0.1 Additional assets such as the Guided Workflow Toolkit available from Paul Pacholski Additional convenience and productivity features planned for a future release and may be available as a services asset in the near future  Basic functionality available today using IBM BPM 7.5 Advanced or higher (Note: traditional SAP integration (BAPI, IDOCS, etc. also require the use of the WebSphere SAP Adapter) Additional convenience and productivity features planned for a future release and are planned to be available as a services asset in the near future Process Integration and Orchestration Modeling for Documentation  Using IBM BPM for an iterative, experiential-based approach to accelerate traditional SAP blueprinting Key Tools: SAP Solution Manager, IBM Blueworks Live, IBM Process Designer  Process Automation   Process automation using SAP integration is available today using IBM BPM 7.5 Advanced or higher (Note: traditional SAP integration (BAPI, IDOCS, etc. also require the use of the WebSphere SAP Adapter) Additional convenience and productivity features planned for a future release and are planned to be available as a services asset in the near future  © 2013 IBM Corporation 34
  • 35. Small Sample of IBM BPM SAP Customers © 2013 IBM Corporation 35
  • 36. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  BRMS engine - IBM Operational Decision Management  Integration with Aris, SAP.  Our differentiators © 2013 IBM Corporation
  • 37. IBM Smarter Process Suite: 8 Key Differentiators 1. Flexible Smarter Process and decisions 2. Social BPM Collaboration 8. Proven Methodology: Rapid, Agile, Iterative 7. BPM/ODM for Private/Public Clouds 3. Social Intelligent Dashboards BPM Project to Program Private Clouds 6. Mobility 5. Process Optimizer Intelligent Simulation 4. Process Center Execute Design Shared Model Optimize © 2013 IBM Corporation
  • 38. © 2013 IBM Corporation

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