Ibm sprint belgrade challenges of smart cities ( gregor loncar) 2012 with templatePresentation Transcript
SPRINT Beograd 13.9.2012Smart Cities ChallengesGregor LoncarSmart Cities & Industry Solutions, IBM CEE
Citizens are placing increasing demands on leaders to innovateEvolution of City Value Citizens Security Convenience Opportunity Prosperity Demand Time Leaders Walls, Water, Jobs, Lifestyle, Deliver Roads Energy Education Culture “The 19th century was a century of empires… the 20th century was a century of nation states… the 21st century will be a century of cities” Mayor Wellington Webb, Former Mayor, Denver, CO
Innovative leaders create opportunities from today’s harsh realities Sustainability Investment Innovation Community Declining Increasing Budgets Threats Aging Changing Infrastructure Populations
Working harder is not sustainableCities require innovative approaches
Leaders must innovate across a myriad of services to meet and exceedcitizen expectations Planning and Management Design and execute a cityGovernment and Agency Urban Planning plan to realize full potential Administration for citizens and business; while efficiently running Planning and daily operations Management Environmental Public Safety Infrastructure Deliver efficient fundamental Human city services that make a city Infrastructure livable for citizens. Social and Energy Health and Water Human Provide effective services Education Transportation that support the economic, social and health needs of citizens.
Smarter cities drive sustainable economic growth and deliver citizencentered services and minimize the risks by…Leveraging information to Anticipating problems tomake better decisions resolve them proactively Planning and Management Human InfrastructureCoordinating resourcesand processes to operate …to increase the value to the citizenseffectively they serve in a rapidly changing economic and urban world
The smartest cities communicate and integrate beyond the city hall Hospitals Businesses Planning and ManagementUniversities Utilities Human Infrastructure Non-profits Citizens Engaged citizens, empowered universities and enabled businesses help drive overall economic growth
Innovative leadership in Rio de Janeiro transformed city operations• Initial focus - prevent deaths from annual flooding• Expanded to manage all emergency response situations• Analyzes weather, energy, building, transportation, & water data in real-time• Nationwide adoption in advance of Olympics and World Cup Increasing efficiency in resource deployment, expanding early warnings to 48 hours, and coordinating all agencies in response
Inspired by innovative leaders, we have invested to help you: Identify your priorities and maximize value Apply global best practices in your city Deploy technology regardless of your size
IBM Intelligent Operations Center for Smarter Cities provides the foundationso cities of all sizes can quickly…. Integrating the most repeatable best practice patterns to allow leaders to: Planning and Management IBM Intelligent Leverage information across all city Operations Human agencies and departments Center Infrastructure Anticipate problems and minimize the impact of disruptions Coordinate resources to respond to issues rapidly and effectively …starting within a particular service area or managing across many services
Smarter City Operations Center offering Solution provides role based management and reporting interface for Executives, City Operators and key Smarter City domains. Solution software key components:Description: 1. Incident Reporting & Tracking Provides a city services request management system with Executive, City Operations, and Agency 2. Situation Awareness & Reporting dashboards that include domain KPI reports with trends and analysis of event and domain data. 3. Real Time Collaboration Centralized environment for planning, organizing, 4. Resource & Critical Asset Management monitoring and sharing information continuously in Key technology components Include Tivoli Process Automation response to changing conditions. Engine, Websphere Portal Server, Lotus Sametime, Tivoli Allows for drill down capabilities on details of service Omnibus. requests, team members and assets assigned and status – which is also available in a geospatial context for situational awareness. Provides for integrated collaboration within the views and as an element on the dashboard. Event and directive management is achieved through integrated incident management, reporting and collaboration & communication.Customer pain addressed: City leaders today manage incidents and view KPIs / reports through disparate systems Lack of city wide coordination and collaboration in the planning and execution of events
New IBM Intelligent Operations Center for Smarter Cities KeyPerformance Indicators Incident & Event Management Cross Agency Collaboration Geo spatial mapping Data Collection and Integration Coordinate your city to deliver exceptional service to your citizens
The IBM Intelligent Operations Center for Smarter Cities enables city leaders to apply global best practices Inspired By Public Safety Accelerate crime resolution, prevention and identification Coordinate multi-agency responses Minimize impact of emergencies Transportation Improve traffic management Optimize roadway capacity Enhance travel experience Water Management Optimize work orders to improve service Analyze water use and consumption patterns Predict asset failures to reduce costsOver 25 new and enhanced use cases based on lessons from inspirational leaders.
IBM is investing and building upon our leadership and strength inSmarter Cities… April 2011: Acquired TRIRIGA June 2011: Government and Agency Announced IBM Intelligent Operations Center Government and Agency Urban Planning for Smarter Cities & IBM Smarter Buildings Administration Administration July 2011: Planning and Announced IBM Intelligent Operations Center Management Environmental Environmental on IBM SmartCloud & IBM Intelligent Public Safety Public Safety Transportation August 2011: Human Announced IBM Intelligent Transportation on IBM SmartCloud InfrastructureSocial and Health EnergyEnergy Social and Health and Water and Water October 2011: Acquired i2 Group November 2011: Education Transportation Announced IBM Intelligent Water on premise and on IBM SmartCloud December 2011: Acquired Cúram Software July 2012: New versions of IOC, IWM, IT .....
Deploy technology regardless of your sizeMultiple options help city leaders deploy technology regardless of size On Premise: Shared Services: Cloud Delivery: Build on workload Work together across Log on to your smarter optimized platforms multiple cities city environment Leverage infrastructure Share services using Customize interfaces, readiness services preconfigured systems reports and data inputs “It’s about transforming the way we do business, so we Inspired By can invest that money in front-line service delivery” Chief Superintendent Avon & Somerset Police
New IBM Intelligent Water Solution extends the IBM Intelligent OperationsCenter for Smarter Cities IBM Intelligent WaterGovernment and Agency Urban Planning Integrating the most repeatable best Administration practice patterns to provide water utility leaders: Planning and Management Leveraging information: Environmental Environmental Public Safety • Visibility across the water network to improve operational planning and prioritization Human Anticipating problems: Infrastructure • Analyze data to perform proactive Social and Energy Health and Water maintenance and optimally schedule crews to reduce costs Education Transportation Coordinating resources: • Engage citizens and business to facilitate water conservation and drive sustainability
Intelligent Water Management Work order schedule optimization and water usage analyses solution designed to reduce operational expense, improve quality of service, and reduce revenue loss.Description:•Spatial work order schedule optimization to enable“while in the neighborhood” task scheduling. A work Solution software key components:order schedule is built based on work order type,location, crew skills, and equipment needed to 1. Operations Centercomplete the task. 2. Work Management•Water usage analyses reports that allow utilities tobetter understand the usage of water, its customer 3. Usage & Revenuebase, its revenue. 4. Predictive Maintenance•Provides insight in predicting future patterns of assetfailure and identify targets for preventativemaintenance.•Ensures environmental integrity of city water systemby addressing flood, water quality, and erosion control.Customer pain addressed:•Increasing maintenance costs, increasing workbacklog, inefficiencies in utilization of limited numbersof skilled work crews, increasing transportation costs•Water utilities lack adequate supporting analysis forrate case development and improving pricing models18
New IBM Intelligent Transportation solution extends theIBM Intelligent Operations Center for Smarter Cities IBM Intelligent TransportationGovernment and Agency Urban Planning Administration Integrating the most repeatable best practice patterns to provide transportation leaders: Planning and Management Environmental Environmental Leveraging information: Public Safety • Citywide visibility across entire transportation network and city services to improve incident Human response Infrastructure Social and Energy Anticipating problems: Health and Water • Analyze traffic performance to alleviate congestion Education Transportation Coordinating resources: • Centralize monitoring and transit arrival prediction to improve the travelers’ experience
Intelligent Transportation Solution enables reduced metropolitan and highway congestion, reduce emissions, economic efficiency benefits, enhanced traveller satisfaction, greater use of public transportation.Description: Solution software key components: Centralized management of traffic event information collected across geographic spread of data sources and 1. Operations Center across multiple device vendor and data input formats. 2. Traffic Information Hub Traffic prediction capability to allow for better proactive management of traffic and improving the value of traffic 3. Traffic Prediction information disseminated to consumers. 4. Integrated Fare Management Uses combination of historical and real time traffic movement information to successfully predict the rates of 5. Bus Arrival Prediction traffic flow across the city in near future (10-60 minutes). 6. Route Guidance Generates “fill in” traffic flow predictions for areas where current traffic flow information not available. Integrated payments and management across all city transportation services.Customer pain addressed: Traffic congestion reduction and existing roadways usage improvement Lack of automatic expertise guidance to operators when traffic incidents occur for improved signal setting Inability to fill in traffic flow for areas where limited sensor data is available to enable more predictive information for estimating traffic flow Inability to optimize dispatching and maintain quality of information provided to public transit travelers Inability to accurately estimate actual arrival times of buses and other public road transports that have dependence on traffic conditions
With latest acquistion (i2), IBM extends leadership in Smarter Cities byhelping to provide safer communities and work environments Public Safety & Security A leading provider of Government and Agency Urban Planning intelligence analysis and Administration investigation solutions used by defense, government agencies, and commercial Planning and enterprises. Management Environmental Environmental Public Safety Together IBM and i2 will: -Enhance crime prevention & Human investigation, leveraging more powerful analytics from Infrastructure Social and Health and Social broader data sets. Energy Energy Health and Water and Water The combination of IBM leadership in Smarter Cities Education Transportation and i2 solutions provide unparalleled capabilities for helping ensure Public Safety.
Intelligent Public Safety & Security Real-time information and situational awareness solutions to protect citizens and communities through greater anticipation and prevention of crimes and emergencies.Description: Solution software key components: Analyzes historical and current public safety asset data in order to predict asset failure and generates service requests 1. Operations Center that can trigger inspection, maintenance, and repair tasks within the Enterprise Asset Mgmt. System. 2. Asset Predictive Diagnostics Provides ability to capture digital video surveillance and 3. Video Surveillance & Optimization enables employees to view surveillance feeds from any workstation in the public safety data center. 4. Crime Prediction & Prevention Leverages prediction, association, and clustering data 5. Emergency Management Response analysis techniques against incident data in public safety systems to enhance police management decisions. Automates the process of building emergency response teams while managing the event and reporting current status and location of team members.Customer pain addressed: Lack of availability of key data and the opportunity to predict failures to reduce expense and risk Inability to view and observe crime before it happens or review surveillance video in response to incident reporting Inability to leverage the volumes of data collected on incidents to improve efforts in resolving false allegations, unsolved crimes, identifying possible suspects, etc. Imprecise assessment of existing trends and patterns that could help improve safety of citizens and personnel More quickly and efficiently build emergency response teams and more effectively manage the event
Case Study: City of Rio de Janeiro (to understand time-line of such project)• 2009: Rio de Janeiro chosen for the 2014 WorldCup and the 2016 Olympics• April 2010: Floods result in serious loss of life and property• May 2010: In consultation with IBM, visionary Mayor decides to not only address flood crisis management, but to integrate city’s operations across all departments• August 2010: Mayor starts construction of a new “City Operations Center” building to consolidate operations• October 2010: On IBM’s advice, Mayor appoints a “Chief Operations Officer” to manage across departments• December 31 2010: First version of the City Operations Center inaugurated to the IOC and the Press
Case Study: City of Rio de Janeiro -Smarter Cities Public safety solution Process management panel to execute and monitor crisis management plans Information integration from different agencies and systems: AlertaRio, Traffic Monitoring System Dashboard view for information and action about incidents, accessible from multiple channels Real-time communication with teams through instant messaging, radio, mobile devices, etc.24
Cúram extends IBM’s leadership in Smarter Cities by making social programs moreaccessible and delivering improved outcomes Cúram Software The leading provider of Government and Agency Urban Planning solutions for social programs – Administration including health & human services, workforce services, and social security Planning and Management Environmental organizations -- bolstering Public Safety Smarter Cities and the citizens they serve. Together IBM and Cúram will: Human • Provide timely access to the Infrastructure right social programs Social and EnergyEnergy • Deliver integrated benefits Health and and Water Water and services • Drive improved outcomes and reduced costs Education Transportation Cúram broadens IBM’s case management leadership to social programs.
Cúram Software – Needs to Outcomes: A personalized approach to social programs Government Agencies ions Ser an isat vic e Pr Org ovid ent er vernm s Go Non- Re Social Program fe rra l Management Outcome Universal Access Management
Together we will create a planet of Smarter Cities IBM is the right partner to help city leaders innovate to meet and exceed citizen expectations• 100 years of experience making the world work better through the use of technology• Deep skills to enable sustainable economic growth – Leveraging information to make better decisions – Anticipating problems to resolve them proactively – Coordinating resources to operate effectively Over 2,000 city• Local solutions based on global insight from projects leverage on 170+ countries IBM to help them transform into 21st• Passion for cities demonstrated by volunteers century cities for Smarter City Challenge grants