IBM의 CISCO 장비 유지보수 서비스 소개

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  • 1. IBM CISCOIBM © 2013 IBM Corporation
  • 2. IBM CISCOIBM CISCOIBM CISCO . IBM CISCO CISCO . IBM CISCO Partner . . IBM과 CISCO의 상호 지원 분야 IBM CISCO 24X7 TAC (Technical Call Center Assistant Center) 2 CISCO IOS Update © 2013 IBM Corporation
  • 3. IBM CISCOIBM CISCOIBM CISCO 10 . CISCO Partner IBM “IBM is my best strategic partnership, bar 60,000 CISCO Partner none”. Its the best because number one it generates the most revenue; its the best because it 3 Partner gives the most revenue potential for the long run; its the best because we do a lot of transactions. … 2012 CISCO Partner Award And its also the best because it gives us dramatic advantages versus our competition in the industry, and its customer driven. It wasnt something that Global Service Partner of the the executives thought of; its something our Year customers are saying we needed to do again and again in terms of its implementation.” APJC Service Partner of the Year Americas Strategic Partner/Service Partner of the Year Central Europe Service Partner of the Year 50 CISCO Gold John Chambers, President and CEO, Cisco Partnership Systems November 12, 2003, IBM eBusiness On Demand Leadership Forum, San Francisco, CA © 2013 IBM Corporation
  • 4. IBM CISCOCISCO IBM Global IBM CISCO . Remote technical support Remote technical support centers L1 CANADA centers L1 EMEA • Denmark: Copenhagen • Burnaby • Finland: Helsinki • Montreal • France: Montpellier, Paris CANADA L2: Toronto Eastern Europe L2 : • Toronto • Germany: Böblingen, Erfurt, France / Moscow Mainz Western Europe L2 : La Gaude (Fce) • Italy: Milan, Rome North Am L2 : Toronto • Netherlands: Amsterdam • Norway: Oslo French India L2 : Mumaï (India), • Portugal: Lisbon speaking • Spain: Madrid Middle East L2 : DubaïRemote technical support Central Am L2 Africa L2 : La • Slovenia: Ljubljanacenters L1 NORTH AM : Buenos Gaude (Fce) Asia L2 : Kuala • Russia : Moscow Aires Lumpur, Singapour, • South Africa: Johannesburg English Tokio, Beijing • Atlanta, GA • Sweden: Stockholm Brazil L2 : Sao speaking Africa • Austin, TX L2 : • UK: Greenock, London Paulo • Beaverton, OR Johannesburg • Boulder, CO Australia/New Zealand L2: Sydney Latina Am L2: • Charlotte, NC Buenos Aires • Chicago, IL • Dallas, TX • Endicott, NY • Poughkeepsie, NY Remote technical support Remote technical support centers L1 APAC • Raleigh, NC centers L1 LATINA AM. • Rochester, MN • San Jose, CA Remote technical support • Australia: Brisbane, Sydney • Argentina: Buenos Aires • Tampa, FL • Brazil: Sao Paulo centers L1 AFRICA MIDDLE • China: Taipei, Shenzhen • Tucson, AZ • Mexico: Mexico City EAST • India: Bangalore • France : La Gaude • Japan: Okinawa, Tokyo • South Africa : Johannesburg • Korea: Seoul • UAE : Dubaï • Malaysia: Cyberjaya • Egypt : Cairo, Alexandria © 2013 IBM Corporation
  • 5. IBM CISCOCISCO . No IBM Contact Center (1588-5801) 1 IBM Contact Center 24 365 IBM Korea Contact Center IBM Level 2 “CISCO IBM 2 IBM , , –( ) CISCO TAC / 24 365 3 “ ” CISCO TAC CISCO TAC Case Open CISCO B2B 4 CISCO “ ” IBM IBM © 2013 IBM Corporation
  • 6. IBM CISCOCISCO IBMIBM CISCO . CISCO Partner End to End CISCO Partner CISCOCISCO . . . IBM Network IBM IBM CISCO , ,Back IT NWIOS Update, CISCO TAC . , CISCO . , . . . © 2013 IBM Corporation