On the matter of a library “ the new renaissance”  Read  “Get back in the box” P .6, then P.XVI
What does a square foot cost? <ul><ul><li>A square foot of retail space in a book store can cost: $1,328.00. </li></ul></u...
Let me tell you a story of  frustrated innovation <ul><ul><li>How can we help ...<user/>? </li></ul></ul>
Let me tell you a story of  waste <ul><ul><li>Why not use the web to distribute? </li></ul></ul>
Let me tell you  a story of  fear <ul><ul><li>GASP!  Feature new things!? </li></ul></ul>
Let me tell you another  story of fear <ul><ul><li>Why can't we keep users out? </li></ul></ul>
On the matter of a library <ul><ul><li>what do you <like>...? </li></ul></ul><ul><ul><li>  <want>...? </li></ul></ul><ul><...
What do most people want? <ul><ul><li>love, peace and understanding. </li></ul></ul>That is to be loved, at peace, and und...
What do most people want? Because... My accumulated experience here has convinced me of something that I can’t explain to ...
What do most people want? <ul><ul><li>maslow b-values </li></ul></ul>
What's next? <ul><ul><li>“ the library is blown up” -Bell & Shank </li></ul></ul>
What's next? <ul><ul><li>“ the reference desk is blown up” -Katz </li></ul></ul>
What's next? <ul><ul><li>“ the book is blown to bits” -Morville </li></ul></ul>
What's next? <ul><ul><li>“ has the librarian been blow-up?” </li></ul></ul>
What do we do now? <ul><ul><li>information is big business:  </li></ul></ul><ul><ul><li>BN, Walmart, Publix, </li></ul></u...
What do we do now? <ul><ul><li>information is big business: libraries? </li></ul></ul><ul><ul><li>Are libraries in the inf...
What is the  value of  our space? <ul><ul><li>Where does that value exist?  </li></ul></ul><ul><ul><li>books?  </li></ul><...
What is our vision?
What are the big “3” ? <ul><ul><li>Service & Experience & Perception </li></ul></ul><ul><ul><li>Financials </li></ul></ul>...
What do we do now?  Financials <ul><ul><li>How can we get more money? </li></ul></ul><ul><ul><li>Why should we budget for ...
How do we do that now?  Financials <ul><ul><li>KPIs: Key Performance Indicators </li></ul></ul><ul><ul><li>OBIs: Outcome b...
What do we do now?  Innovation <ul><ul><li>How can we offer more time-based services?  </li></ul></ul><ul><ul><li>Why shou...
What do we do now?  Innovation <ul><ul><li>“ Make a playground, not a job” </li></ul></ul><ul><ul><li>~Performance-based C...
What do we do now?  <ul><ul><li>How can we offer needed services?  </li></ul></ul><ul><ul><li>Why should we eliminate some...
What do we do now?  <ul><ul><li>Service & Experience & Perception </li></ul></ul><ul><ul><li>“ Service”, if it ever was al...
What do we do now?  Service & Experience & Perception <ul><ul><li>If you receive excellent service,  </li></ul></ul><ul><u...
What do we do now?  Service & Experience & Perception <ul><ul><li>Example:  </li></ul></ul><ul><ul><li>the entire philosop...
What do most people want? <ul><ul><li>To be loved, at peace, and understood. </li></ul></ul>
Where would I focus  if I were you? <ul><ul><li>Financials: Fiscal Responsitivity </li></ul></ul><ul><ul><li>Innovation: K...
On a Renaissance
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On the matter of a library

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3 ways for libraries to re-invent their organizations.

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On the matter of a library

  1. 1. On the matter of a library “ the new renaissance” Read “Get back in the box” P .6, then P.XVI
  2. 2. What does a square foot cost? <ul><ul><li>A square foot of retail space in a book store can cost: $1,328.00. </li></ul></ul><ul><ul><li>The value is perceived & transparent. </li></ul></ul>
  3. 3. Let me tell you a story of frustrated innovation <ul><ul><li>How can we help ...<user/>? </li></ul></ul>
  4. 4. Let me tell you a story of waste <ul><ul><li>Why not use the web to distribute? </li></ul></ul>
  5. 5. Let me tell you a story of fear <ul><ul><li>GASP! Feature new things!? </li></ul></ul>
  6. 6. Let me tell you another story of fear <ul><ul><li>Why can't we keep users out? </li></ul></ul>
  7. 7. On the matter of a library <ul><ul><li>what do you <like>...? </li></ul></ul><ul><ul><li> <want>...? </li></ul></ul><ul><ul><li><need>...? </li></ul></ul><ul><ul><li> <have>...? </li></ul></ul>
  8. 8. What do most people want? <ul><ul><li>love, peace and understanding. </li></ul></ul>That is to be loved, at peace, and understood.
  9. 9. What do most people want? Because... My accumulated experience here has convinced me of something that I can’t explain to you in rational terms, or that you cannot yet understand. I feel it deeply from head to toe, but cannot and will not take the time now to try to analyze it in terms that would do full justice to the power of the feeling I have. -Roger Farson
  10. 10. What do most people want? <ul><ul><li>maslow b-values </li></ul></ul>
  11. 11. What's next? <ul><ul><li>“ the library is blown up” -Bell & Shank </li></ul></ul>
  12. 12. What's next? <ul><ul><li>“ the reference desk is blown up” -Katz </li></ul></ul>
  13. 13. What's next? <ul><ul><li>“ the book is blown to bits” -Morville </li></ul></ul>
  14. 14. What's next? <ul><ul><li>“ has the librarian been blow-up?” </li></ul></ul>
  15. 15. What do we do now? <ul><ul><li>information is big business: </li></ul></ul><ul><ul><li>BN, Walmart, Publix, </li></ul></ul><ul><ul><li>myspace, facebook, youtube </li></ul></ul>
  16. 16. What do we do now? <ul><ul><li>information is big business: libraries? </li></ul></ul><ul><ul><li>Are libraries in the information business or service business, experience business, knowledge business? </li></ul></ul>
  17. 17. What is the value of our space? <ul><ul><li>Where does that value exist? </li></ul></ul><ul><ul><li>books? </li></ul></ul><ul><ul><li>people? </li></ul></ul><ul><ul><li>building? </li></ul></ul>
  18. 18. What is our vision?
  19. 19. What are the big “3” ? <ul><ul><li>Service & Experience & Perception </li></ul></ul><ul><ul><li>Financials </li></ul></ul><ul><ul><li>Innovation </li></ul></ul>
  20. 20. What do we do now? Financials <ul><ul><li>How can we get more money? </li></ul></ul><ul><ul><li>Why should we budget for less money? </li></ul></ul><ul><ul><li>How can we save money? </li></ul></ul>
  21. 21. How do we do that now? Financials <ul><ul><li>KPIs: Key Performance Indicators </li></ul></ul><ul><ul><li>OBIs: Outcome based initiatives </li></ul></ul><ul><ul><li>Example: re-write all job descriptions to include reducing expenses/ increasing revenue: ---- i.e. grant writing, energy reduction initiatives </li></ul></ul>
  22. 22. What do we do now? Innovation <ul><ul><li>How can we offer more time-based services? </li></ul></ul><ul><ul><li>Why should we plan for less time? </li></ul></ul><ul><ul><li>How can we save time and do more work in less time? </li></ul></ul>
  23. 23. What do we do now? Innovation <ul><ul><li>“ Make a playground, not a job” </li></ul></ul><ul><ul><li>~Performance-based Creativity, Patron-based initiatives, </li></ul></ul><ul><ul><li>Example: 15% of time at work should be spent on personal research geared towards finding low cost ways to deliver service, reduce expenses, embrace innovative practices from any discipline for and towards the benefit of our patrons </li></ul></ul><ul><ul><li>. </li></ul></ul><ul><ul><li>Example: Create “Center for Information Science and Technology” to test newest ideas/innovative practices </li></ul></ul><ul><ul><li>Example: put people in librarians in writing centers, learning centers, commons buildings </li></ul></ul>
  24. 24. What do we do now? <ul><ul><li>How can we offer needed services? </li></ul></ul><ul><ul><li>Why should we eliminate some services? </li></ul></ul><ul><ul><li>How can we create unique services? </li></ul></ul>Service & Experience & Perception
  25. 25. What do we do now? <ul><ul><li>Service & Experience & Perception </li></ul></ul><ul><ul><li>“ Service”, if it ever was alive, is dead. </li></ul></ul><ul><ul><li>Creating loyalty is everything. </li></ul></ul><ul><ul><li>Read Gorman Piece on Google, 1 st paragraph </li></ul></ul>
  26. 26. What do we do now? Service & Experience & Perception <ul><ul><li>If you receive excellent service, </li></ul></ul><ul><ul><li>you have a great experience... </li></ul></ul><ul><ul><li>therefore your perceived-value is high. </li></ul></ul>
  27. 27. What do we do now? Service & Experience & Perception <ul><ul><li>Example: </li></ul></ul><ul><ul><li>the entire philosophy should be based on getting “holes.” </li></ul></ul><ul><ul><li>we're not in the “drill bit business,” </li></ul></ul><ul><ul><li>we're in the hole-enabling business. </li></ul></ul><ul><ul><li>Example: </li></ul></ul><ul><ul><li>the reference desk should go to students -wherever they are! </li></ul></ul>
  28. 28. What do most people want? <ul><ul><li>To be loved, at peace, and understood. </li></ul></ul>
  29. 29. Where would I focus if I were you? <ul><ul><li>Financials: Fiscal Responsitivity </li></ul></ul><ul><ul><li>Innovation: Knowledge Architecture </li></ul></ul><ul><ul><li>Service & Experience & Perception: </li></ul></ul><ul><ul><li>Patron Loyalty </li></ul></ul>
  30. 30. On a Renaissance

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