On the matter of a library

On the matter of a library “ the new renaissance” Read “Get back in the box” P .6, then P.XVI

What does a square foot cost?
A square foot of retail space in a book store can cost: $1,328.00.
The value is perceived & transparent.

Let me tell you a story of frustrated innovation
How can we help ...<user/>?

Let me tell you a story of waste
Why not use the web to distribute?

Let me tell you a story of fear
GASP! Feature new things!?

Let me tell you another story of fear
Why can't we keep users out?

On the matter of a library
what do you <like>...?
<want>...?
<need>...?
<have>...?

What do most people want?
love, peace and understanding.
That is to be loved, at peace, and understood.

What do most people want? Because... My accumulated experience here has convinced me of something that I can’t explain to you in rational terms, or that you cannot yet understand. I feel it deeply from head to toe, but cannot and will not take the time now to try to analyze it in terms that would do full justice to the power of the feeling I have. -Roger Farson

maslow b-values

What's next?
“ the library is blown up” -Bell & Shank

What's next?
“ the reference desk is blown up” -Katz

What's next?
“ the book is blown to bits” -Morville

What's next?
“ has the librarian been blow-up?”

What do we do now?
information is big business:
BN, Walmart, Publix,
myspace, facebook, youtube

What do we do now?
information is big business: libraries?
Are libraries in the information business or service business, experience business, knowledge business?

What is the value of our space?
Where does that value exist?
books?
people?
building?

What is our vision?

What are the big “3” ?
Service & Experience & Perception
Financials
Innovation

What do we do now? Financials
How can we get more money?
Why should we budget for less money?
How can we save money?

How do we do that now? Financials
KPIs: Key Performance Indicators
OBIs: Outcome based initiatives
Example: re-write all job descriptions to include reducing expenses/ increasing revenue: ---- i.e. grant writing, energy reduction initiatives

What do we do now? Innovation
How can we offer more time-based services?
Why should we plan for less time?
How can we save time and do more work in less time?

What do we do now? Innovation
“ Make a playground, not a job”
~Performance-based Creativity, Patron-based initiatives,
Example: 15% of time at work should be spent on personal research geared towards finding low cost ways to deliver service, reduce expenses, embrace innovative practices from any discipline for and towards the benefit of our patrons
.
Example: Create “Center for Information Science and Technology” to test newest ideas/innovative practices
Example: put people in librarians in writing centers, learning centers, commons buildings

What do we do now?
How can we offer needed services?
Why should we eliminate some services?
How can we create unique services?

What do we do now?
“ Service”, if it ever was alive, is dead.
Creating loyalty is everything.
Read Gorman Piece on Google, 1 st paragraph

What do we do now? Service & Experience & Perception
If you receive excellent service,
you have a great experience...
therefore your perceived-value is high.

What do we do now? Service & Experience & Perception
Example:
the entire philosophy should be based on getting “holes.”
we're not in the “drill bit business,”
we're in the hole-enabling business.
Example:
the reference desk should go to students -wherever they are!

To be loved, at peace, and understood.

Where would I focus if I were you?
Financials: Fiscal Responsitivity
Innovation: Knowledge Architecture
Service & Experience & Perception:
Patron Loyalty

On a Renaissance

On the matter of a library

by leeleblanc on Jun 26, 2007

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On the matter of a library — Presentation Transcript