Unit 2 C Reception Services
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Transcript

  • 1. Unit 2C Reception Services
  • 2. Aims of Lesson 1
    • Introduction to Unit 2C Reception Services
    • Importance of the receptionist
    • Duties and qualities of a receptionist
    • Continue with questions from Class Activities booklet
    • Kym, Nicole finish off Unit 2B test
  • 3. The Receptionist
    • The receptionist is often the first person that a potential customer meets in an organisation
    • It is extremely important that the receptionist creates a good first impression
  • 4. Qualities and Duties
    • Qualities = the good things about your character that make you an asset to the company
    • Kind
    • Patient
    • Helpful
    • Polite
    • Punctual = on time
    • Tactful = you use common sense
    • Hard working
    • Presentable
    • Duties = the tasks you carry out as part of your job
    • Answer phone
    • Welcome and refer visitors
    • Make phone calls to customers
    • Get tea/coffee
    • Book appointments
    • Handle mail
    • Get staff to sign in/out book
    • Get visitors to sign book and issue pass
  • 5. Aims of Lesson 2
    • Last Lesson
    • Introduction to Unit 2C Reception Services
    • Importance of the receptionist
    • Duties and qualities of a receptionist
    • Today’s Lesson
    • To discuss how visitors should be received by the receptionist
      • Role play
    • Discuss what should be in a reception area
  • 6.  
  • 7. Items in a Reception Area??
    • Front desk – with receptionist
    • Sitting area
    • Coffee/vending machine
    • Information booklets
    • Toilets
    • CCTV
    • Organisation chart
    • Awards and certificates
  • 8. Aims of Lesson 3
    • Last Lesson
    • Introduction to Unit 2C Reception Services
    • Importance of the receptionist
    • Duties and qualities of a receptionist
    • To discuss how visitors should be received by the receptionist
      • Role play
    • Discuss what should be in a reception area
    • Today’s Lesson
    • What security procedures should the organisation follow?
    • How should you deal with security problems?
    • Complete Unit 2C questions on forum
  • 9. Security Measures??
    • Alarm
    • Identification badges
    • CCTV
    • Keypad locks
    • Security guard
    • Visitor book
    • Swipecard system
    • Finger print scanner
  • 10. Dealing with Security Problems?
    • Suspicious parcel left at reception?
      • Don’t open!!!
      • Check with employee to see if its for them
      • Contact police
    • Aggressive visitor?
      • Try and stay calm
      • Keep visitor calm
      • Give them warning
      • Contact supervisor
    • Unauthorised person gaining access to premises?
      • Contact security personnel
      • Fit security lock in the future
    • Abandoned car in park
      • Call security or police to remove it
  • 11. Aims of Lesson 4
    • Last Lesson
    • Introduction to Unit 2C Reception Services
    • Importance of the receptionist
    • Duties and qualities of a receptionist
    • To discuss how visitors should be received by the receptionist
      • Role play
    • Discuss what should be in a reception area
    • What security procedures should the organisation follow?
    • How should you deal with security problems?
    • Today’s Lesson
    • Records Kept at Reception
    • Equipment Used at Reception
  • 12. Records Kept at Reception
  • 13. Equipment at Reception
    • Pager
      • Electronic device used to contact employees during an emergency
    • Electronic Diary
      • A computer program where users can input, amend and store appointments