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Unit 2C Reception Services
Aims of Lesson 1 <ul><li>Introduction to Unit 2C Reception Services </li></ul><ul><li>Importance of the receptionist </li>...
The Receptionist <ul><li>The receptionist is often the first person that a potential customer meets in an organisation </l...
Qualities and Duties <ul><li>Qualities  = the good things about your character that make you an asset to the company </li>...
Aims of Lesson 2 <ul><li>Last Lesson </li></ul><ul><li>Introduction to Unit 2C Reception Services </li></ul><ul><li>Import...
 
Items in a Reception Area?? <ul><li>Front desk – with receptionist </li></ul><ul><li>Sitting area </li></ul><ul><li>Coffee...
Aims of Lesson 3 <ul><li>Last Lesson </li></ul><ul><li>Introduction to Unit 2C Reception Services </li></ul><ul><li>Import...
Security Measures?? <ul><li>Alarm </li></ul><ul><li>Identification badges </li></ul><ul><li>CCTV </li></ul><ul><li>Keypad ...
Dealing with Security Problems? <ul><li>Suspicious parcel left at reception? </li></ul><ul><ul><li>Don’t open!!! </li></ul...
Aims of Lesson 4 <ul><li>Last Lesson </li></ul><ul><li>Introduction to Unit 2C Reception Services </li></ul><ul><li>Import...
Records Kept at Reception
Equipment at Reception <ul><li>Pager </li></ul><ul><ul><li>Electronic device used to contact employees during an emergency...
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Unit 2 C Reception Services

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Transcript of "Unit 2 C Reception Services"

  1. 1. Unit 2C Reception Services
  2. 2. Aims of Lesson 1 <ul><li>Introduction to Unit 2C Reception Services </li></ul><ul><li>Importance of the receptionist </li></ul><ul><li>Duties and qualities of a receptionist </li></ul><ul><li>Continue with questions from Class Activities booklet </li></ul><ul><li>Kym, Nicole finish off Unit 2B test </li></ul>
  3. 3. The Receptionist <ul><li>The receptionist is often the first person that a potential customer meets in an organisation </li></ul><ul><li>It is extremely important that the receptionist creates a good first impression </li></ul>
  4. 4. Qualities and Duties <ul><li>Qualities = the good things about your character that make you an asset to the company </li></ul><ul><li>Kind </li></ul><ul><li>Patient </li></ul><ul><li>Helpful </li></ul><ul><li>Polite </li></ul><ul><li>Punctual = on time </li></ul><ul><li>Tactful = you use common sense </li></ul><ul><li>Hard working </li></ul><ul><li>Presentable </li></ul><ul><li>Duties = the tasks you carry out as part of your job </li></ul><ul><li>Answer phone </li></ul><ul><li>Welcome and refer visitors </li></ul><ul><li>Make phone calls to customers </li></ul><ul><li>Get tea/coffee </li></ul><ul><li>Book appointments </li></ul><ul><li>Handle mail </li></ul><ul><li>Get staff to sign in/out book </li></ul><ul><li>Get visitors to sign book and issue pass </li></ul>
  5. 5. Aims of Lesson 2 <ul><li>Last Lesson </li></ul><ul><li>Introduction to Unit 2C Reception Services </li></ul><ul><li>Importance of the receptionist </li></ul><ul><li>Duties and qualities of a receptionist </li></ul><ul><li>Today’s Lesson </li></ul><ul><li>To discuss how visitors should be received by the receptionist </li></ul><ul><ul><li>Role play </li></ul></ul><ul><li>Discuss what should be in a reception area </li></ul>
  6. 7. Items in a Reception Area?? <ul><li>Front desk – with receptionist </li></ul><ul><li>Sitting area </li></ul><ul><li>Coffee/vending machine </li></ul><ul><li>Information booklets </li></ul><ul><li>Toilets </li></ul><ul><li>CCTV </li></ul><ul><li>Organisation chart </li></ul><ul><li>Awards and certificates </li></ul>
  7. 8. Aims of Lesson 3 <ul><li>Last Lesson </li></ul><ul><li>Introduction to Unit 2C Reception Services </li></ul><ul><li>Importance of the receptionist </li></ul><ul><li>Duties and qualities of a receptionist </li></ul><ul><li>To discuss how visitors should be received by the receptionist </li></ul><ul><ul><li>Role play </li></ul></ul><ul><li>Discuss what should be in a reception area </li></ul><ul><li>Today’s Lesson </li></ul><ul><li>What security procedures should the organisation follow? </li></ul><ul><li>How should you deal with security problems? </li></ul><ul><li>Complete Unit 2C questions on forum </li></ul>
  8. 9. Security Measures?? <ul><li>Alarm </li></ul><ul><li>Identification badges </li></ul><ul><li>CCTV </li></ul><ul><li>Keypad locks </li></ul><ul><li>Security guard </li></ul><ul><li>Visitor book </li></ul><ul><li>Swipecard system </li></ul><ul><li>Finger print scanner </li></ul>
  9. 10. Dealing with Security Problems? <ul><li>Suspicious parcel left at reception? </li></ul><ul><ul><li>Don’t open!!! </li></ul></ul><ul><ul><li>Check with employee to see if its for them </li></ul></ul><ul><ul><li>Contact police </li></ul></ul><ul><li>Aggressive visitor? </li></ul><ul><ul><li>Try and stay calm </li></ul></ul><ul><ul><li>Keep visitor calm </li></ul></ul><ul><ul><li>Give them warning </li></ul></ul><ul><ul><li>Contact supervisor </li></ul></ul><ul><li>Unauthorised person gaining access to premises? </li></ul><ul><ul><li>Contact security personnel </li></ul></ul><ul><ul><li>Fit security lock in the future </li></ul></ul><ul><li>Abandoned car in park </li></ul><ul><ul><li>Call security or police to remove it </li></ul></ul>
  10. 11. Aims of Lesson 4 <ul><li>Last Lesson </li></ul><ul><li>Introduction to Unit 2C Reception Services </li></ul><ul><li>Importance of the receptionist </li></ul><ul><li>Duties and qualities of a receptionist </li></ul><ul><li>To discuss how visitors should be received by the receptionist </li></ul><ul><ul><li>Role play </li></ul></ul><ul><li>Discuss what should be in a reception area </li></ul><ul><li>What security procedures should the organisation follow? </li></ul><ul><li>How should you deal with security problems? </li></ul><ul><li>Today’s Lesson </li></ul><ul><li>Records Kept at Reception </li></ul><ul><li>Equipment Used at Reception </li></ul>
  11. 12. Records Kept at Reception
  12. 13. Equipment at Reception <ul><li>Pager </li></ul><ul><ul><li>Electronic device used to contact employees during an emergency </li></ul></ul><ul><li>Electronic Diary </li></ul><ul><ul><li>A computer program where users can input, amend and store appointments </li></ul></ul>
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