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  • 1. Unit 1b Functions of Departments
  • 2. Aims of the Lesson 1
    • To introduce what a functional area is
    • To discuss the main functional areas you would find in an organisation
    • In pairs discuss the different tasks that would be carried out in each department
  • 3. Functional Area
    • Organisations are split up into functional areas where people with the same skills are placed in the same department
    • Why
        • It makes it easier to manage the company
        • It is easier to make decisions
        • The company works more effectively
  • 4. Functional Areas
    • Large organisations can be split up into the following functional areas:
      • Sales and Marketing
      • Finance
      • Human Resources
      • Purchases
    • I want you (in pairs) to list the activities each department would carry out in an organisation
  • 5. Sales and Marketing Department
    • Telesales (phoning people to sell)
    • Sending catalogues
    • Email people offers
    • Design adverts
    • Attract customers
    • Target who they are going to sell to
    • Design products
    • Conduct survey
    • Run product trials
  • 6. Finance Department
    • Sign cheques
    • Money issues!!
    • Pay employees
    • Sort out and pay insurance
    • Calculate profit or loss (produce accounts)
    • Presentations to directors on company performance
    • Pay suppliers
  • 7. Human Resource Department
    • Discipline staff
    • Health and safety
    • Recruitment
    • Training staff
    • Keep staff records
    • Interview candidates
    • Advertise jobs
    • Maintain staff manuals
  • 8. Purchases Department
    • Order catalogues
    • Buy stock
    • Send back faulty goods
    • Go to supplier meetings
    • Deal with deliveries
    • Keep stock records
  • 9. Aims of the Lesson 2
    • Last Lesson
    • To introduce what a functional area is
    • To discuss the main functional areas you would find in an organisation
    • In pairs discuss the different tasks that would be carried out in each department
    • Today’s Lesson
    • To discuss different job types
    • Job Specification and Person Specification
  • 10. Job Titles in Departments
    • Purchases
      • Purchasing Director
      • Purchasing Manager
      • Stock Controller
      • Quality Controller
      • Buyer
      • Warehouse Supervisor
    • Human Resources
      • HR Manager
      • HR Director
      • Recruitment Manager
      • Training Officer
      • Health and Safety Assistant
      • Health and Safety Manager
      • Health and Safety Officer
      • Trainer
  • 11. Job Titles in Departments
    • Sales
      • Sales Director
      • Sales Manager
      • Sales Assistant
      • Marketing Assistant
      • Sales Exec
      • Sales Representative
      • Advertising Manager
      • Telesales
    • Finance
      • Accounts Clerk
      • Financial Accountant
      • Accounts Assistant
      • Credit Controller
      • Finance Director
      • Invoice Clerk
      • Management Accountant
      • Chief Accountant
  • 12. Aims of the Lesson 2
    • Last Lessons
    • To introduce what a functional area is
    • Main functional areas
      • Sales
      • Finance
      • Human Resources
      • Purchases
    • Job types in each department
    • Today’s Lesson
    • Computing Services / Administration Department
  • 13. Computing Services Department
    • Departmental Tasks
      • Fix computer faults
      • Set up user accounts
      • Courses on computers
      • Advice on hardware purchases
      • Discipline/remove users
      • Install software
    • Job Titles
      • Computing services Director
      • Computing services manager
      • Data Processing manager
      • Data Analyst
      • Programmer
      • IT Support Technician
      • Help Desk Operator
  • 14. Administration Department
    • Departmental Tasks
      • Write letters and memos
      • Answer phones / direct calls
      • Keep a sign in book
      • Keep record of staff attendance
      • Photocopying + Laminating
      • Send emails + letters
    • Job Titles
      • Admin Director
      • Admin Manager
      • Office Manager
      • Admin Supervisor
      • Mailroom Assistant
      • Receptionist
      • Switchboard Operator
  • 15. Job Description/Person Specification
    • Job Description
      • Basic information about the job, for example, the salary, job title and description of duties and responsibilities
    • Person Specification
      • Info on the type of person required, for example, qualifications, experience, skills and qualities
  • 16. Aims of the Lesson 3
    • Last Lessons
    • To introduce what a functional area is
    • Main functional areas
      • Sales
      • Finance
      • Human Resources
      • Purchases
    • Job types in each department
    • Computing Services / Administration Department
    • Today’s Lesson
    • Documents in Purchases, Sales and Finance department
  • 17. Documents in the Purchases Dept
    • Requisition Form
      • This is a document that is filled out and sent to the Buyers in the Purchasing Dept identifying what needs to be bought
    • Order Form
      • After the Buyers know what is needed and have found a suitable supplier, they will complete an Order Form
  • 18. Aims of the Lesson 4
    • Last Lessons
    • To introduce what a functional area is
    • Main functional areas
      • Sales
      • Finance
      • Human Resources
      • Purchases
    • Job types in each department
    • Computing Services / Administration Department
    • Documents in the Purchases department
    • Today’s Lesson
    • Documents in the Sales and Finance department
  • 19. Documents in the Sales Dept
    • Invoice
      • An invoice is a receipt for something that has been ordered
      • It shows
        • the details of which items have been ordered;
        • how much the items wanted will cost;
        • when the items ordered should be delivered;
      • When an invoice is complete it is sent with the ordered goods to the customer.
  • 20. Documents in the Finance Dept
    • Credit Note
      • This is a document that records any refunds given for things bought on credit.
      • The credit note will be sent to the Purchases Department of the customer getting the refund.
    • Statement
      • A Statement is a document that shows:
        • what has been bought;
        • any refunds or payments;
        • the amount still to be paid.