C omplex W orld

Introduction The business environment is becoming more volatile and uncertain The pace of change is accelerating The business environment is more interconnected through communication technology and globalisation The business environment is becoming more complex

The business environment is becoming more volatile and uncertain

The pace of change is accelerating

The business environment is more interconnected through communication technology and globalisation

The business environment is becoming more complex

The changing nature of business Move from the industrial age to the information age Increase in communication technology (email, internet, cell phone, 24 hour news) has increased connectivity Globalisation has also increased connectivity and changed the business environment As the level of connectivity increases so does the level of complexity

Move from the industrial age to the information age

Increase in communication technology (email, internet, cell phone, 24 hour news) has increased connectivity

Globalisation has also increased connectivity and changed the business environment

As the level of connectivity increases so does the level of complexity

Requirements for companies going forward Create an ability to evolve and adapt to changing circumstances Be strategically adaptable – allocate resources to where they are most required Be able to address and understand complex issues Engage in low risk experimentation and create innovation Create new approaches and practices to leading and managing

Create an ability to evolve and adapt to changing circumstances

Be strategically adaptable – allocate resources to where they are most required

Be able to address and understand complex issues

Engage in low risk experimentation and create innovation

Create new approaches and practices to leading and managing

Complex World Services Address strategic challenges Address complex issues e.g. Employee morale, customer service, improving sales performance Facilitate innovation and new business development Facilitate change projects Risk assessment and management Training & education

Address strategic challenges

Address complex issues e.g. Employee morale, customer service, improving sales performance

Facilitate innovation and new business development

Facilitate change projects

Risk assessment and management

Training & education

Workshops One / two day workshops to address Strategic Challenges Operational Challenges Problems and Issues Create new opportunities Other complex issues Examples include: Improving Sales Performance Employee Morale Transformation Customer Service etc

One / two day workshops to address

Strategic Challenges

Operational Challenges

Problems and Issues

Create new opportunities

Other complex issues

Examples include:

Improving Sales Performance

Employee Morale

Transformation

Customer Service

etc

Offering - Projects 6 to 8 week projects to address larger scale complex issues: Business Intelligence Innovation New Business Opportunities Company wide issues Value systems

6 to 8 week projects to address larger scale complex issues:

Business Intelligence

Innovation

New Business Opportunities

Company wide issues

Value systems

Training & Education

Managing Complexity workshop – 2 Day workshop Provides an understanding of complexity Provides methodologies, tools and techniques to address complexity and complex issues What is Complexity? Business Management & The Challenge Linear & Non Linear systems Managing Complexity in the workplace Addressing complex issues Practical application

Provides an understanding of complexity

Provides methodologies, tools and techniques to address complexity and complex issues

What is Complexity?

Business Management & The Challenge

Linear & Non Linear systems

Managing Complexity in the workplace

Addressing complex issues

Practical application

Strategy Development workshop – 1 day Provide tools and techniques for strategy development (departmental) Vision Analysis Key Factors Initiative Definition Roadmap

Provide tools and techniques for strategy development (departmental)

Vision

Analysis

Key Factors

Initiative Definition

Roadmap

Creating an innovation capability – 1 day To provide an understanding of the importance of innovation and what innovation is To provide a methodology for creating a platform for innovation to occur and activities to be run Reasons for innovation Inhibitors to innovation What is innovation? Creating the platform for innovation Innovation activities Programme of initiatives

To provide an understanding of the importance of innovation and what innovation is

To provide a methodology for creating a platform for innovation to occur and activities to be run

Reasons for innovation

Inhibitors to innovation

What is innovation?

Creating the platform for innovation

Innovation activities

Programme of initiatives

Facilitating Change – 1 Day Provide an understanding of the different types of change and the change curve How to implement change initiatives and consolidate change Changes in the business environment Types of change The change curve Implementing change Consolidating change

Provide an understanding of the different types of change and the change curve

How to implement change initiatives and consolidate change

Changes in the business environment

Types of change

The change curve

Implementing change

Consolidating change

Risk Assessment – 1 Day To provide methodologies, tools and techniques to identify, analyse and action risks that are both external and internal to the organisation Environmental Risk Analysis PESTLE PESTLE process Internal Risk Assessment Identification of risks Analysis of risks – probability and impact Actions Creating the Risk Matrix

To provide methodologies, tools and techniques to identify, analyse and action risks that are both external and internal to the organisation

Environmental Risk Analysis

PESTLE

PESTLE process

Internal Risk Assessment

Identification of risks

Analysis of risks – probability and impact

Actions

Creating the Risk Matrix

Benefits of Complex World approaches Utilise your staff and resources Facilitate the process Transfer of skills and creation of capability Incorporate a diversity of perspectives Utilise the collective intelligence of the environment Buy in and support for initiatives Creation of new insight and knowledge

Utilise your staff and resources

Facilitate the process

Transfer of skills and creation of capability

Incorporate a diversity of perspectives

Utilise the collective intelligence of the environment

Buy in and support for initiatives

Creation of new insight and knowledge

Where have the methods been applied DBSA Managing Complexity AVI Departmental L& D strategy Cross Border Road Transport Agency Customer Care programme Absa New Business Creation Innovation Customer Service Singapore Government National Intelligence Ottawa Public Health Core Competencies Syngenta Marketing strategy Eskom Innovation Energizer Value System

DBSA

Managing Complexity

AVI

Departmental L& D strategy

Cross Border Road Transport Agency

Customer Care programme

Absa

New Business Creation

Innovation

Customer Service

Singapore Government

National Intelligence

Ottawa Public Health

Core Competencies

Syngenta

Marketing strategy

Eskom

Innovation

Energizer

Value System