Talis Aspire - Delivering Success through the Customer Experience

577
-1

Published on

A presentation on helping customers succeed in their implementation of Talis Aspire. Originally delivered at the Talis Aspire Day in Northumbria on the 13 May 2009

Published in: Technology, Business, Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
577
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
16
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide
  • I’m going to start by asking the question…<click – read the question>There’s many strands to this – I’m going to focus on two of them…
  • Talis Aspire - Delivering Success through the Customer Experience

    1. 1. shared innovation™ Delivering Success through the Customer Experience Ian Corns, Customer Experience Champion 13th May 2009, Northumbria University
    2. 2. shared innovation™ What makes a product successful from the customer‟s perspective?
    3. 3. Problems and goals shared innovation™
    4. 4. shared innovation™ By providing „features‟ that address problems and goals… …build an experience that enables the customer to succeed http://n.b5z.net/i/u/10002946/i/bigstockphoto_Success_1632895.jpg
    5. 5. You cannot succeed with just software shared innovation™ Project Management Integration Business Process Data Analysis Conversion Training and Education Marketing and Design User Assistance Helpdesk Community Documentation http://thebassguy.com/july07/cdstack2bw_w.jpg
    6. 6. The customer experience…so far… shared innovation™ http://www.talis.com/aspire/
    7. 7. Implementation Process shared innovation™ Project Project Order “Welcome Kick-Off Received Webinar” Implementation Data VLE Tenancy Business & Authentication Conversion Integration Configuration Operational “Live” & Launch Going Forward Dual Lecturer Service Community Running Engagement Marketing Participation
    8. 8. Project Welcome Webinar shared innovation™ • Who should attend? • Introduce Project Wiki • Introduce Pre-Implementation Questionnaire (PIQ) • Strategic • Technical • Practitioner • General • Arrange Kick-Off
    9. 9. Project Kick-Off shared innovation™ • Review Pre-Implementation Questionnaire (PIQ) • Agree: • Goals • Scope • Stakeholders • Tasks • Priorities and Sequence • Timescales http://www.flickr.com/photos/jurvetson/2542450115/sizes/l/
    10. 10. Implementation: Data Conversion shared innovation™ • Analysis & Specification • Conversion & Customer Review (Iterate) • Final Conversion & Sign-Off
    11. 11. Implementation: Data Conversion shared innovation™
    12. 12. Implementation: Authentication shared innovation™ • Understanding your set-up • Setup at Talis • Setup at customer • Optional: Integration with student registry • Testing • Sign-Off
    13. 13. Implementation: VLE Integration shared innovation™ • Understanding what you want to do: • Now • Future • Depending on scenario‟s: • Talis-driven • Customer-driven • Community-driven
    14. 14. Implementation: Tenancy Configuration shared innovation™ • Style/Branding • URL Agreement • Google Analytics • Bookstore Integration
    15. 15. Implementation: Business and Operational shared innovation™ • Marketing Strategy • Feedback Channels • Post-Implementation Strategy • Support • Training
    16. 16. Going Forward, Sensible Steps shared innovation™ Project Project Order “Welcome Kick-Off Received Webinar” Implementation Data VLE Tenancy Business & Authentication Conversion Integration Configuration Operational “Live” & Launch Going Forward Community Dual Lecturer Service Participation Running Engagement Marketing http://www.flickr.com/photos/22815691@N06/2342368861/
    17. 17. It’s a long road… shared innovation™ But it‟s a straight road… With not too many bumps… And there‟s light on the horizon… http://www.flickr.com/photos/johnson7/1436307602/sizes/o/
    18. 18. Conclusion shared innovation™ http://n.b5z.net/i/u/10002946/i/bigstockphoto_Success_1632895.jpg
    19. 19. Questions shared innovation™
    20. 20. TM shared innovation
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×