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Ian Berry - memorable service - little things make the BIG difference
 

Ian Berry - memorable service - little things make the BIG difference

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Making a difference at all key transaction and interaction points of our businesses is what makes us stand our from the crowd. Often is it simply a matter of doing what most people don't do!

Making a difference at all key transaction and interaction points of our businesses is what makes us stand our from the crowd. Often is it simply a matter of doing what most people don't do!

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    Ian Berry - memorable service - little things make the BIG difference Ian Berry - memorable service - little things make the BIG difference Presentation Transcript

    • When was the last time you gave memorable service? © Ian Berry 1990-2010
    • Memorable service is one of what I believe are 8 critical factors for success in modern business © Ian Berry 2009 All rights reserved
    • Compelling story Values are Virtues Enlightened self-interest Six word strategy Systems and structures that fully support people Memorable Service Decisions - right people, right time, right place Community culture © Ian Berry 2009 All rights reserved
    • Recently I faced a challenge none of my connections could help me with © Ian Berry 1990-2010
    • I called 11 strangers © Ian Berry 1990-2010
    • Only the 11th gave me memorable service © Ian Berry 1990-2010
    • I thanked her for her kindness and willingness to go the extra mile and she said © Ian Berry 1990-2010
    • Treating people with dignity, respect, and going the extra mile are part of what makes life worth living © Ian Berry 1990-2010
    • When was the last time you gave memorable service? © Ian Berry 1990-2010
    • I reflected and was ashamed to admit © Ian Berry 1990-2010
    • I wasnʼt giving memorable service as often as I could © Ian Berry 1990-2010
    • I re-read Jan Carlzonʼs book © Ian Berry 1990-2010
    • And I vowed to make a difference at all key transaction and interaction points of my business © Ian Berry 2009 All rights reserved
    • I reflected on the life of one of my heroes © Ian Berry 1990-2010
    • If you donʼt believe little things make a big difference then you have never been to bed with a mosquito! Anita Roddick, Founder, The Body Shop © Ian Berry 1990-2010
    • I vowed to make the little things matter © Ian Berry 1990-2010
    • How about you? © Ian Berry 1990-2010
    • What little things about your service will you change that will make the BIG difference? © Ian Berry 1990-2010
    • Maybe I can help you further? I provide 1, 2, or 3 Mentoring calls? on 3 means 24/7 access to life-long learning vault Find out more at www.ianberry.au.com/mentoring.html
    • I tell stories that stir hearts shift thinking and inspire people to step-up their achievements
    • I partner with passionate entrepreneurs, social entrepreneurs, business leaders, and SME owners to turn 8 critical factors into reality © Ian Berry 2009 All rights reserved
    • Compelling story Values are Virtues Enlightened self-interest Six word strategy Systems and structures that fully support people Memorable Service Decisions - right people, right time, right place Community culture © Ian Berry 2009 All rights reserved
    • Join Differencemakers Community being the difference we want to see in the world www.differencemakers.com.au Sign-up to my personal and business development gifts on the home page of my website and get this ebook FREE It contains 142 possible actions for doing good and therefore becoming great in your life and work www.ianberry.au.com
    • Thanks for viewing Be the difference you want to see in the world www.ianberry.au.com