Digi Marketing The Recession Breaker

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  • Digital marketing - recession-breaker?   Digital is poised to be the potion that marketers will use to remedy their stifled marketing budgets.  But have you kept up with the developments in the Digital space? What is Digital, how can it be used, when should it be used, and where should I begin?  In true digital style, Ian will join us by videoconference from Thailand, to provide some background, an update and his latest professional thinking, with the facts and figures you need to face this new recession year.
  • Digi Marketing The Recession Breaker

    1. 1. www.DigiMarketingNow.com www.Twitter.com/Digi_Ian
    2. 2. weji crisis danger opportunity http://www.pinyin.info/chinese/crisis.html http://www.washingtonpost.com/wp-dyn/content/article/2007/01/18/AR2007011801881.html http://en.wikipedia.org/wiki/Chinese_translation_of_crisis#cite_note-1
    3. 3. http://snpp.com/episodes/2F08.html “ Look on the bright side, Dad. Did you know that the Chinese use the same word for "crisis" as they do for "opportunity"? Yes! Cris-atunity
    4. 4. why is digimarketing a cris-atunity? what difference does digital make?
    5. 5. what is digital marketing?
    6. 6. http://en.wikipedia.org/wiki/File:The_Thumbs-up_position.jpg, Steven H. Keys and http://www.keysphotography.com, http://en.wikipedia.org/wiki/File:OK_Sign.jpg, http://en.wikipedia.org/wiki/File:The_gesture02.jpg, Licensed under Creative Commons Attribution ShareAlike 2.0 License http://www.filmstudion.se/This_01.jpg NOT digital marketing
    7. 7. http://en.wikipedia.org/wiki/File:The_Thumbs-up_position.jpg, Steven H. Keys and http://www.keysphotography.com, http://en.wikipedia.org/wiki/File:OK_Sign.jpg, http://en.wikipedia.org/wiki/File:The_gesture02.jpg, Licensed under Creative Commons Attribution ShareAlike 2.0 License http://www.filmstudion.se/This_01.jpg definitely NOT digital marketing
    8. 8. DigiMarketing: The Essential Guide to New Marketing & Digital Media , Kent Wertime & Ian Fenwick, Wiley 2008 Digital Marketing, digimarketing , is the future evolution of marketing. It happens when the majority, or totality, of a company’s marketing uses digital channels. “ Thai Edition Nation Books 2009
    9. 9. … the future is already here. It's just not very evenly distributed. William Gibson “
    10. 10. are you doing digital marketing right now?
    11. 12. not new
    12. 13. 1957 ARPA first publically accessible on-line network 1979 1994
    13. 14. 2007 survey 2,400+ households in US, UK, Germany, Japan & Australia
    14. 15. 71% 2+ hrs/day
    15. 16. Internet penetration 2007 1.4 billion + http://en.wikipedia.org/wiki/Image:Internet_users_en_2007.PNG www.internetworldstats.com/ Africa has c. 30% mobile penetration South Africa c. 90% mobile penetration
    16. 17. Asia 40% China 253 million 19%
    17. 18. mobile social networking Shanghai-style
    18. 19. Locationally aware, in-taxi touch screens
    19. 20. Forecast internet users, end 2008 <ul><ul><li>Technology/Internet Trends, Mary Meeker , presentation at Web 2.0 Summit, Nov 5 2008, </li></ul></ul>Top 10 Developed Markets USA, Japan, Germany, UK, France, Italy, Spain, Canada, S Korea, Australia Top 10 Emerging Markets Brazil, Russia, India, China, Mexico, Turkey, Indonesia, Iran, Poland, Saudi Arabia
    20. 21. digital’s not just the internet: traditional media go digital
    21. 23. ?
    22. 24. why is digimarketing a cris-atunity? 7
    23. 25. 1 underspent
    24. 26. DigiMarketing underspent…worldwide Source:Neo@Ogilvy Marketers Lag Behind Their Markets % Consumer Time Spent Online % Advertising Dollars Spent Online
    25. 27. growth rate? 2006-2010 cagr 2006 new media worldwide revenues? US $55b US $455b 23% 6% 2006 traditional media revenues?
    26. 28. growth rate? 2006-2010 cagr 2006 new media worldwide revenues? US $55b US $455b 23% 6% 2006 traditional media revenues? 14 years
    27. 29. underspent <ul><li>bonus: </li></ul><ul><ul><li>your competition may not be there yet </li></ul></ul><ul><ul><li>low entry costs & thresholds </li></ul></ul>
    28. 30. 2 it is the future
    29. 31. it is not the strongest of the species that survives… nor the most intelligent… attributed, to Charles Darwin…but reportedly not found in his written works “
    30. 32. easier to learn if you start early… and you never forget Source: www.stockphotos.com
    31. 33. Ian Fenwick The only experiments doomed to failure, are those you don’t conduct. “
    32. 34. underspent it is the future
    33. 35. 3 repair, re-use, re-cycle
    34. 36. 1 = 7 5 secs = 4 ever
    35. 37. 5 secs = 4 ever
    36. 38. fast, not flashy user friendly tone
    37. 39. http://www.readwriteweb.com/archives/corporate_blogs_trust.php the least trusted on-line information source?
    38. 40. … can’t imagine why http://www.readwriteweb.com/archives/corporate_blogs_trust.php
    39. 41. … can’t imagine why http://www.readwriteweb.com/archives/corporate_blogs_trust.php &quot;As you know, I am an Apple fanatic, but this deal even has me looking twice. Our computer buyer has put together this! The Blitz ad says $350 but Santa called and challenged him to do better. So now Sam’s is at new price of $345 and an additional $20 case value is included. This is an 8.9&quot; WSVGA Acer CrystalBrite TFT LCD (1024 x 600) with an Intel Atom Processor, 1GB Memory, 120GB Hard Drive and a Crystal Eye Webcam. WOW. That information tells me that Sam’s really put together a great item for our Members! This unit is great for surfing the net, e-mail and is a nice netbook.&quot;
    40. 43. authentic
    41. 44. fast, not flashy user friendly language all browsers
    42. 45. http://marketshare.hitslink.com/ Scale only approximate 8% 68% .7% .6% 1% 21%
    43. 46. how does your website look on mobile devices?
    44. 47. fast, not flashy user friendly language all browsers cms vdo
    45. 48. www.tubemogul.com
    46. 49. fast, not flashy user friendly language all browsers cms vdo news/updates
    47. 51. underspent it is the future repair, reuse, recycle
    48. 52. 4 check your search strategy
    49. 53. Marketing Sherpa Business Technology Survey 2007. Technology purchases over $25K 80% said they found the vendor
    50. 54. *Enquiro Business to Business Survey 2007 of those find their ultimate vendor on-line 80% use search 70% Of those who say they don’t search 27% do! of business buyers go on-line during the buying process 85%
    51. 55. http://battellemedia.com/archives/000063.php John Battelle the database of intentions… “
    52. 56. do you have a search strategy for your business?
    53. 57. about 61 billion, 2007 in August alone http://a-stat-a-day.com/?m=200710 comScore stats, based on top 50 internet properties where search activity is observed 31 billion at Google (+5 b YouTube) world population? about 6.6 billion 8.5 billion at Yahoo! sites 3.2 billion at Baidu.com on-line searches?
    54. 58. Organic Listings Search Engine Optimization (SEO) Paid Listings Search Engine Marketing (SEM)
    55. 61. underspent it is the future repair, reuse, recycle check your search strategy
    56. 62. 5 CPA ROI
    57. 64. From the George Grantham Bain collection at the Library of Congress. According to the library, there are no known restrictions on the publication of these photos. http://en.wikipedia.org/wiki/File:Johnny-Wanamaker2.jpg John [Nelson] Wanamaker (1838 –1922) a merchant, religious leader, civic and political figure: the father of modern advertising. Half the money I spend on advertising is wasted; the trouble is I don't know which half “
    58. 65. underspent it is the future repair, reuse, recycle check your search strategy CPA, ROI
    59. 66. 6 inter actions trans actions
    60. 67. Sales Funnel Downturn Web2.0 = Judicious Consumers Action
    61. 68. Sales Funnel Downturn Web2.0 = Judicious Consumers Action
    62. 69. Sales Funnel Downturn Web2.0 = Judicious Consumers Peer Reviews Action Social Networks
    63. 70. anyone read on-line reviews?
    64. 71. <ul><ul><li>#2 driver of purchase decisions (#1: personal advice from a friend) </li></ul></ul><ul><ul><li>user reviews more influential than 3 rd party reviews 1 </li></ul></ul><ul><ul><li>86% read online reviews before buying (90% trust those reviews) 2 </li></ul></ul><ul><ul><li>70% who read reviews share them with friends, family, or colleagues 3 </li></ul></ul>1&quot;Web users and web community,&quot; Rubicon Consulting, Inc. October 2008 2 Kudzu.com survey of 600 users, December 2008 3Deloitte & Touche, September 2007 All quotes from www.bazaarvoice.com/industryStats.html
    65. 72. anyone happen to belong to a social networking site?
    66. 73. 87% www.comscore.com/press/release.asp?press=2592 of 15+ population, Fall 2008
    67. 74. Sales Funnel Downturn Web2.0 = Judicious Consumers Peer Reviews Action Social Networks
    68. 75. 62% of brand-related talk features products in a positive light < 1% feature products negatively www.imediaconnection.com/content/13386.asp
    69. 76. “ Across all of Bazaarvoice clients, four and five-star reviews outnumber one and two-star ratings seven to one”
    70. 77. of course, it isn’t all good, all the time…
    71. 79. do you know what people are saying about you?
    72. 80. www.serph.com www.monitter.com http://spy.appspot.com www.blogpulse.com
    73. 81. http://www.ideastorm.com/ bonus: new product development
    74. 82. Solving customer problems quickly bonus: new product development customer service
    75. 83. “ Jeff” put in the equivalent of 4 months work last year on the Dell community support forum “ I actually enjoy helping people” Dell Community Forum averages 9,000 posts per week, posts that otherwise would have gone to Dell Support Lines Groundswell , Charlene Li and Josh Bernoff, : Harvard University Press, 2008 bonus: new product development customer service user support
    76. 84. underspent it is the future repair, reuse, recycle check your search strategy CPA, ROI interactions transactions
    77. 85. 7 creative use of digital is dynamite
    78. 86. Tourism Queensland www.IslandReefJob.com $150,000 6-months caretaker & blogger on Great Barrier Reef 1 million visits in 7 days
    79. 87. Tourism Queensland www.IslandReefJob.com $150,000 6-months caretaker & blogger on Great Barrier Reef 1 million visits in 7 days
    80. 88. Hand-crafted boxes of artifacts used in the stop-motion movie Coraline sent to 50 bloggers www.coraline.com
    81. 89. Desktop Widgets click on icon to see offer 2m downloads $80 m in direct sales in 1 st year (2005) 2008 Q3: 10m clicks* www.southwest.com/ding/ * adage.com/article?article_id=132778
    82. 90. underspent it is the future repair, reuse, recycle check your search strategy CPA, ROI interactions transactions creative digital is dynamite 7
    83. 91. www.DigiMarketingNow.com Follow me on Twitter, Ian_Digi
    84. 92. why is digimarketing a cris-atunity? what difference does digital make? 7
    85. 93. 1 unique devices
    86. 94. Unique devices Canon Rebel 350 3 years old #560151117
    87. 95. <ul><li>collect data, drop by drop </li></ul><ul><li>meaningful personalize </li></ul>Unique devices
    88. 96. collect data, drop by drop Lipton in Japan opt-in, daily messages, quizes, games, etc. every device unique digital: addressable
    89. 97. unique devices new media model 2
    90. 98. Content Creation Specialists Publishers, editors, vehicles Distribution channel (bookstores, newstands, TV/radio stations) Mass Media Consumers Traditional Media Model $$$ eyeballs expensive channel, production & filtering modest returns to creators
    91. 99. modest returns to specialist creators near free channel, free peer filtering modest returns to specialist creators New Media Model Generate Content Internet Publication Internet Distribution Consumers Consumers Generate Content
    92. 100. to find something comparable, you have to go back 500 years to the printing press, the birth of mass media… Rupert Murdoch, quoted in Wired , July 2006 “
    93. 101. How many people here read blogs? … write blogs?
    94. 102. Digital respect
    95. 103. paid circulation 2007 <4 million almost 1.7 m US-based unique visitors 33-48 m page-views (May 2007) http://perezhilton.com/?p=2601, http://gawker.com/news/welcome-to-the-internet/the-truth-about-perez-hiltons-traffic-276369.php ComScore, Nielsen NetRatings
    96. 104. People trust people http://www.nielsenbuzzmetrics.com/cgm at least twice as much as ads
    97. 105. http://www.engadget.com/2006/06/22/dude-your-dell-is-on-fire/
    98. 106. http://www.engadget.com/2006/06/22/dude-your-dell-is-on-fire/
    99. 107. 3 unique devices new media model targets become participants
    100. 110. Participatory 1:many iPod’s Dirty Secret the Niestat Brothers Posted Nov 20, 2003 1M+ downloads in 6 wks Apple expands iPod warranties Offers new battery replacement mail - in service
    101. 111. www.facebook.com www.myspace.com www.mixi.jp www.cyworld.co.kr social networks
    102. 112. Impressions: Reach & Frequency Slob Ogilvy: Toronto http://www.youtube.com/user/tuffsheet Seen by estimated 500 million people Estimates from Ogilvy & Mather. Represents viewership through all channels, inclusive of free Television exposure. Evolution Involvement & Sustained Engagement
    103. 114. 4 unique devices new media model targets become participants consumers take charge
    104. 115. Access and Restriction New Restrictions Unprecedented Access Marketers and Channels
    105. 116. <ul><li>BBC Interview, March 18, 2008: </li></ul>It’s mine – you can’t have it. If you want to use it for something, then you have to negotiate with me. I have to agree. I have to understand what I’m getting in return “ personal data? Tim Berners-Lee
    106. 117. OgilvyOne, Hong Kong, 2008, The HyperFactory, XS2TheWorld branded utility
    107. 118. Consumers will give you info, if you give them benefit… first <ul><li>respect privacy </li></ul><ul><li>get permission </li></ul><ul><li>improve customer’s experience </li></ul>
    108. 119. 5 unique devices new media model targets become participants consumers take charge mobile moves fastest
    109. 120. ?? mobile phone subscribers 1.4b internet users 1.3b landline phones 1.5b email boxes 1.5b TVs Communities Dominate Brand s Business and marketing challenges for the 21st century By Tomi T Ahonen and Alan Moore World? c. 6.6 billion people device 1.4b credit cards 3.3b From: Technology/Internet Trends, Mary Meeker , presentation at Web 2.0 Summit, Nov 5 2008
    110. 121. mobile phone display projects via contact lens HMD 35 gms 28&quot; screen 6′ away
    111. 122. it’s not advertising, “ it’s just a really cool way to say goodbye ”
    112. 123. http://www.mobvis.org/demos.htm Augmented Reality
    113. 124. 6 unique devices new media model targets become participants consumers take charge mobile moves fastest digital sticks
    114. 125. iPod’s Dirty Secret the Niestat Brothers 2003 Dude, you can’t take something off the internet… that’s like trying to take a pee out of a swimming pool Joe Rogan, Newsradio
    115. 126. “ the dog poop girl” June 2005 , South Korea
    116. 127. 7 a new 4 P’s unique devices new media model targets become participants consumers take charge mobile moves fastest digital sticks
    117. 128. 4 P’s of marketing Product Price Place Promotion
    118. 129. <ul><li>clear opt-in </li></ul><ul><li>easy opt-out </li></ul><ul><li>customer-chosen content & frequency </li></ul><ul><li>opportunities to review, comment, tag </li></ul><ul><li>upload </li></ul><ul><li>collect data </li></ul><ul><li>drop by drop </li></ul><ul><li>build participant profiles </li></ul><ul><li>create relevant personalization </li></ul>4 P’s of digi marketing Permission Participation Particulars Personalization
    119. 130. www.DigiMarketingNow.com Follow me on Twitter, Ian_Digi
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