PAGE 1 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Better Business
Performance for
Professional Se...
PAGE 2 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Develop a Reputation for Excellence
Focus on Pe...
PAGE 3 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Managing People Strategically
See the Bigger
Pi...
PAGE 4 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Managing People Strategically
38% of profession...
PAGE 5 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Avoid Resource Allocation Clashes
Resource
Visi...
PAGE 6 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Centralisation Creates Instant
Efficiencies
Com...
PAGE 7 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Visibility Enables Control
Strike the Best Bala...
PAGE 8 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Empowering the Business
The Role of Technology
...
PAGE 9 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
5 Ways to Improve Project Performance
Deliver b...
PAGE 10 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Visibility – See Who Is Working On What,
When
...
PAGE 11 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Planning – Existing / Future Commitments
Make ...
PAGE 12 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Coping with Change – Avoid Crisis
Management
S...
PAGE 13 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Select the Right Projects – Building
Reputatio...
PAGE 14 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Balancing Workforce and Workload
Be Prepared
...
PAGE 15 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction, Increasing
Pro...
PAGE 16 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – Transform Strategic Resource
Managem...
PAGE 17 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting whitepap...
PAGE 18 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day
Trial Today
• Easy to adopt...
PAGE 19 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and
Answers
Thank You
Email: ondeman...
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How to drive improved business performance by transforming your strategic resource management

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In this session we’re focusing on your greatest asset – people. We’re going to look at five ways of driving real strategic management of the human resource; how you make sure you always have the right people in the right place at the right time. Also how systems can support the delivery of talent and innovation that is your point of difference -- your competitive advantage.

We’ll also look at how a robust and reliable support ecosystem is a key underpinning factor in being able to attract new talent. When it’s evident that a professional services organisation is known for its quality output as a result of following best practices it becomes a true career destination for the clued-up individual.

Professional services companies can raise project standards by applying a number of principles of standardization. These principles are the same for any size of company, from the small and medium enterprise, up to the larger corporate. So, we’re looking at frameworks that can support better project performance which drives overall better business performance for every type of service delivery.

When your customers are attracted to your organisation it’s either the result of word of mouth recommendation or web search or previous experience or maybe even of email marketing campaigns you’ve conducted. Whatever route they come to you by they’ll always only want to progress with you if your reputation for excellence and innovation, satisfied customers, respect and esteem in the industry is all impressive.

Reputation ultimately comes down to the value, the calibre and the reputation of your people. You deliver through the advice and skills of your people. And to stay ahead of the competition, you need to keep attracting and developing the right people.

Professional services businesses are frequently not entirely adept at managing their people strategically. Not in terms of rewarding or incentivising them, but making best use of their human resources, across multiple projects, to drive on-time, on-budget delivery and secure client satisfaction.

One way not to do this is by relying on spread sheets or assuming that dependence on numerous disjointed systems will do the job. Many companies do that from a sort of misplaced confidence in their top talent to sort of make sure everything works out well themselves. The thing is, top flight consultants in any field tend not to be too interested in the tedious admin tasks that feed directly into effective resource planning.

They are the resource and don’t really see why they should spend too much time managing the way in which they’re deployed – their careers and their job satisfaction are about doing what they do best, learning more, gaining more experience. Not about getting involved in what they would consider to be support tasks.

The provision of hyper-efficient project management systems and procedures is best practice at its best and will help drive the strategic u

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How to drive improved business performance by transforming your strategic resource management

  1. 1. PAGE 1 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Better Business Performance for Professional Services Organisations How to drive improved business performance by transforming your strategic resource management
  2. 2. PAGE 2 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Develop a Reputation for Excellence Focus on People  The provision of professional services is a „people business‟  Reputations are created by people  Competitive edge is driven by talent  Great people work for great companies  Less than best practice attracts less than best staff  Strategic resource allocation assures smooth and effective project delivery Develop Attract Keep
  3. 3. PAGE 3 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Managing People Strategically See the Bigger Picture  Manage locations as closely as you manage capabilities  Avoid commitment clashes  Long term resource planning improves project management success  Professional services automation enables centralised project control Project Insights Resource Planning Project Success Customer Satisfaction
  4. 4. PAGE 4 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Managing People Strategically 38% of professional services organisations cite “contention for specific limited resources” as a top project-specific pressure 21% of projects fail because they are not adequately staffed Aberdeen Group – Project Management in Professional Services
  5. 5. PAGE 5 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Avoid Resource Allocation Clashes Resource Visibility Alleviate pressure on Fee Earners Demonstrate Control Enhance Company Reputation Drive Customer Satisfaction Reduce Project Delays Respond to Change Take Account of Existing and Scheduled Workload when Planning Projects  Assess time per person per project requirement  Manage client expectations accordingly  Realign project deliverables to match available resource  A centralised system offers resource visibility – benefitting the business, fee earners and customers
  6. 6. PAGE 6 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Centralisation Creates Instant Efficiencies Combine Project Management and Resource Planning  Facilitate change handling  Automatically update project documentation  Provide relevant, up-to-date, workable information  Inform project selection decisions  Inform recruitment decisions
  7. 7. PAGE 7 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Visibility Enables Control Strike the Best Balance Between People and Projects  Create a smarter long term people strategy  Ensure visibility into people skills and individual workloads  Deploy appropriate project management platform  Technology is a people-enabler People Projects
  8. 8. PAGE 8 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Empowering the Business The Role of Technology • Professional Services Automation (PSA) improves: – Control – Visibility – Accuracy – Insight • Overcome resistance to admin by making compliance easy Control Visibility Insight Accuracy
  9. 9. PAGE 9 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS 5 Ways to Improve Project Performance Deliver best. Better Strategic Resource Management Resource Visibility Project Planning Customer Demands Project Selection Balancing Commitments
  10. 10. PAGE 10 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Visibility – See Who Is Working On What, When Manage Resources Across Every Project, Team, Individual  Allocate resources to requests, short term engagements, long term engagements and project tasks  Controlled process for allocating resources to projects  Instant visibility of resourcing conflicts  More detailed analysis of skills usage  More accurate revenue forecasting  Improves margins
  11. 11. PAGE 11 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Planning – Existing / Future Commitments Make Plans Perfect  Understand resource availability  Plan around existing commitments  Deploy alternative action plans flexibly  Assimilate collective experience  Construct contingencies  Drive the best mix of project deliverables  Drive customer satisfaction – keep them informed of project progress
  12. 12. PAGE 12 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Coping with Change – Avoid Crisis Management Stay on Track  Easily incorporate fresh requirements and evolving briefs  Keep on top of project progress and status  Integrate control across all projects  Respond in an informed fashion  Assess the impact of change and manage customer expectations  Keep your team connected
  13. 13. PAGE 13 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Select the Right Projects – Building Reputation Drive Continuous Peak Performance  Improve project planning, delivery and management  Analyse resource  Maximise your „win‟ potential  Match resource to opportunity  Create a roadmap of growth
  14. 14. PAGE 14 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Balancing Workforce and Workload Be Prepared  Prove your instincts – evaluate the effect of resourcing decisions  Explore shortfalls – full resource visibility across all projects and pipeline identifies potential issues  Build for the future – make informed decisions about recruitment, retention and development  Trust the evidence – improve the reliability and professionalism of your planning processes
  15. 15. PAGE 15 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Increasing Client Satisfaction, Increasing Profitability
  16. 16. PAGE 16 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Summary – Transform Strategic Resource Management Leverage the compelling competitive advantage of reputation  Hyper-efficient resource allocation needs total visibility through technology  Manage resources across every project, team, individual  Recognise the Value of the People Asset  Make plans perfect  Stay on track  Drive continuous peak performance  Be prepared
  17. 17. PAGE 17 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Useful Resources INCLUDES: Supporting whitepapers, Webinars, PSO Insight blog and FREE trial of KeyedIn Projects Visit: www.keyedinpso.com
  18. 18. PAGE 18 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Take a Free 15 Day Trial Today • Easy to adopt, easy to use • Intuitive • Minimise IT cost and deployment effort • Delivery is backed by impressive Service Level Agreements • Interfaces with ERP, CRM or financial/accounting software
  19. 19. PAGE 19 • PRESENTATION TITLE COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Questions and Answers Thank You Email: ondemand@keyedin.com Web: www.keyedin.com/keyedinprojects Twitter: @keyedinprojects

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