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Flower Of Service (Jet Airways)
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Flower Of Service (Jet Airways)

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  • AAI – Airports Authority of Indiap.a – per annum

Transcript

  • 1. Flower of Service Model(JET AIRWAYS)
    Presented By:
    Group 3
  • 2. Airline Industry in India
    454 airports and airstrips
    127 are owned & operated by Airport Authority of India (AAI).
    • 16 - international, 7 custom airports, 28 civil enclaves.
    • 3. Scheduled domestic air services - available from 82 airports
    • 4. Private airlines account for around 75 per cent share of the domestic aviation market.
    Domestic airlines flew 3.67 million passengers in August 2009, as against 2.92 million in the corresponding period last year—an increase of 26 per cent.
    Growth Rate Projections (for next 5 yrs)
    15% p.a (Passenger Traffic)
    11.4% p.a (Cargo Traffic)
  • 5. Founded in 1993, Chairman - Mr.NareshGoyal
    Head Quatersin Mumbai
    Country’s second largest international airline
    Largest domestic airline .
    Operates over 400 daily flights to 68 destinations worldwide
    Primary base - Mumbai's ChaatrapathiShivaji Airport Secondary hubs – Bangalore, Chennai, Delhi, Hyderabad, Kolkata and Pune.
    April,2007 - Acquired Air Sahara - JetLite
    JetLiteintegrated into Jet Airways
    Jet Airways
  • 6. Information
    Consultation
    Payment
    Order-taking
    Billing
    Hospitality
    Exceptions
    Safekeeping
    Flower of Service
    Core
    Product
  • 7. INFORMATION
    Regarding the organization, flight schedules, availability, ticket fares, promotional schemes, etc.
    • Through website, call service, sms, various ads (newspaper, magazines, television), employees (Marketing, Sales & Reservation employees ), JetWings (in-flight magazine),
  • Regarding the choices of class, routes to a destination & special menus for frequent fliers.
    CONSULTATION
  • 8. Booking - through phones, fax and internet.
    Ticket Office, Call Centers, Company Website & Agents.
    ORDER TAKING
  • 9. Most important differentiating factor (from ticket booking to post flight help)
    HOSPITALITY
  • 10. Luggage & Children
    SAFEKEEPING
  • 11. Special requests reg. meal preferences, special amenities for elderly people or children, medical needs etc.
    EXCEPTIONS
  • 12. - Charges split, E-mail bills etc.
    BILLING
  • 13. Credit card, Travellers cheque, Special payment privileges for frequent fliers.
    PAYMENT
  • 14. THANK YOU.