Scheduled domestic air services - available from 82 airports
Private airlines account for around 75 per cent share of the domestic aviation market.
Domestic airlines flew 3.67 million passengers in August 2009, as against 2.92 million in the corresponding period last year—an increase of 26 per cent. Growth Rate Projections (for next 5 yrs) 15% p.a (Passenger Traffic) 11.4% p.a (Cargo Traffic)
Founded in 1993, Chairman - Mr.NareshGoyal Head Quatersin Mumbai Country’s second largest international airline Largest domestic airline . Operates over 400 daily flights to 68 destinations worldwide Primary base - Mumbai's ChaatrapathiShivaji Airport Secondary hubs – Bangalore, Chennai, Delhi, Hyderabad, Kolkata and Pune. April,2007 - Acquired Air Sahara - JetLite JetLiteintegrated into Jet Airways Jet Airways
Information Consultation Payment Order-taking Billing Hospitality Exceptions Safekeeping Flower of Service Core Product
INFORMATION Regarding the organization, flight schedules, availability, ticket fares, promotional schemes, etc.
Through website, call service, sms, various ads (newspaper, magazines, television), employees (Marketing, Sales & Reservation employees ), JetWings (in-flight magazine),
Regarding the choices of class, routes to a destination & special menus for frequent fliers. CONSULTATION
Booking - through phones, fax and internet. Ticket Office, Call Centers, Company Website & Agents. ORDER TAKING
Most important differentiating factor (from ticket booking to post flight help) HOSPITALITY
Luggage & Children SAFEKEEPING
Special requests reg. meal preferences, special amenities for elderly people or children, medical needs etc. EXCEPTIONS
- Charges split, E-mail bills etc. BILLING
Credit card, Travellers cheque, Special payment privileges for frequent fliers. PAYMENT