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Busting Barriers: If You Build the Process You Will Build the Team - Cindy Nieves Boynton



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  • 1. @iacquire Busting barriers If you Build the Process you will Build the Team Cindy Nieves Boynton Director of Operations
  • 2. @iacquire Which comes first: the chicken or the egg? Does the team define the process or vice versa? When you scale an operation it begins with a single process and the connections that process to other parts of the business. Build the process first and you will know the type of team you will need to execute the process
  • 3. @iacquire Any Volunteers? This exercise is designed to challenge the execution of a simple process in the absence of the 7 factors that are necessary to building a successful process (7 factors on slide 6)
  • 4. @iacquire Scaling Processes at iAcquire Engagingteam members Building teams Busting barriers A couple key points to scaling process at iAcquire
  • 5. @iacquire These instructions are very clear. What is the problem? VS. What is the defect with this process and what is getting in your way? Two ways to say the same thing
  • 6. @iacquire Seven Factors to Building a Process Attack the process by removing barriers and engaging your team 1. Clear Expectations 2. Feedback 3. Coaching and Mentorship 4. Training & Skillset 5. Tools & Resources 6. Performance Support 7. Motivation & Incentive
  • 7. @iacquire Clear Expectations
  • 8. @iacquire Feedback
  • 9. @iacquire Coaching & Mentorship
  • 10. @iacquire Training & Skillset
  • 11. @iacquire Tools & Resources
  • 12. @iacquire Performance Support
  • 13. @iacquire Motivation & Incentive
  • 14. @iacquire The B+ team with A+ Tools & resources iS an “A+ team” An a+ team with b+ tools & resources is just a “b+ team”
  • 15. @iacquire Now that I know the keys to building a successful Process how do I Implement this in my organization? • Get buy in • Make employees part of the solution • Communicate with context of big picture • Understand the connection between processes first • Identify barriers to success • Repeat
  • 16. @iacquire Cindy Nieves Boynton Director of Operations @thecindyboynton