#MozCon
BRITTAN BRIGHT
Building Your Business: Relationship and Other Critical "Soft"
Skills
Iacquire.com @iacquire
@
@BrittanBrig
ht
Iacquire.com @iacquire
DIRECTOR
OF CLIENT
STRATEGY
@brittanbright
Iacquire.com @iacquire
@brittanbrightsuccess
The goal is
@brittanbright
Iacquire.com @iacquire
@brittanbrightchallengi
Success is often
@brittanbright
Iacquire.com @iacquire
Chit chat
N’
bull S#!t
Iacquire.com @iacquire
…
@brittanbrightCommun
The key is to learn how to
@brittanbright
Iacquire.com @iacquire
PEOPL
E...
are unavoidable
@brittanbright
because
Iacquire.com @iacquire
People everywher
e
ARE
They determine
whether
Your work succeeds or
Iacquire.com @iacquire
sd
There are
Man
yHardcor
e
require
d
Tools
For success
In business
@brittanbright
Iacquire.com @iacquire
House...
Hardcore tools can
build a
@brittanbright
Iacquire.com @iacquire
HOME
But it takes a softer touch
to make a
@brittanbright
Iacquire.com @iacquire
@brittanbright
Framework
A more personal set of skills to
transform
@brittanbright
Iacquire.com @iacquire
@brittanbrightwelcomin
Into someplace
warm and
@brittanbright
Iacquire.com @iacquire
COMMUNICATION
SKILLSEMPATHY
EMOTIONAL AND SOCIAL
INTELLIGENCESELF-AWARENESS
CONFIDENCE
@brittanbrig...
Iacquire.com @iacquire
One of the most
important skills to
have in business is
the ability to translate
complex concepts i...
Iacquire.com @iacquire
To effectively
communicate,
we must realize that
we are all different
in the way we
perceive the wo...
Iacquire.com @iacquire
Scenario 1:
Delivering bad news
Scenario 3:
Dealing with bullies
Scenario 2:
Asking for money
Scena...
Iacquire.com @iacquire
Scenario 1:
Delivering bad news
Scenario 3:
Dealing with bullies
Scenario 2:
Asking for money
Scena...
Iacquire.com @iacquire
@brittanbright
Iacquire.com @iacquire
Don’t limit
yourself. Many
people limit
themselves to
what they think
they can do.
You can go as
fa...
Iacquire.com @iacquire
Technique 1:
Empathy.
Using visualization techniques
can help inspire
@brittanbright
Iacquire.com @iacquire
@brittanbright
Iacquire.com @iacquire
@brittanbright
Iacquire.com @iacquire
@brittanbright
Iacquire.com @iacquire
@brittanbright
Iacquire.com @iacquire
@brittanbright
Iacquire.com @iacquire
The most
important
thing in
communi
cation is
hearing
what isn't
said.-Peter
Drucker
@brittanbright
Iacquire.com @iacquire
COMMUNIC
Experiment with different forms
of
@brittanbright
Iacquire.com @iacquire
Electric
communicati
on will never
be a
substitute for
the face of
someone
who with
their soul
enco...
Iacquire.com @iacquire
Intelligencecomes in many colors, not just
Iacquire.com @iacquire
The
single
biggest
problem
in
communic
ation is
the
illusion
that it has
taken
-George
Bernard Shaw...
Iacquire.com @iacquire
Know @brittanbright
Iacquire.com @iacquire
The greatest thing you fear most
has no power. Your fear of it is what
has power. Facing the truth ...
Iacquire.com @iacquire
Confidence
Preparation increases
@brittanbright
Iacquire.com @iacquire
I have never worked a day in my life
without selling. If I believe in
something, I sell it, and I s...
Iacquire.com @iacquire
@brittanbrightHold the keys
you
Iacquire.com @iacquire
COMMUNICATION
SKILLSEMPATHY
EMOTIONAL AND SOCIAL
INTELLIGENCESELF-AWARENESS
CONFIDENCE
@brittanbrig...
Iacquire.com @iacquire
@brittanbright
touch
Success in
Effective collaboration is
critical for @brittanbright
Iacquire.com @iacquireMike
Jordan Garner
Devin Jenn Sager
iAcqui
re
Peter
Menchaca
@iAcq
uire
@jennsa@copy
@petermenc
haca...
Iacquire.com @iacquire
ThankYo
u@brittanbright
#MozCon
Building Your Business: Relationships and Other Critical "Soft" Skills (MozCon)
Building Your Business: Relationships and Other Critical "Soft" Skills (MozCon)
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Building Your Business: Relationships and Other Critical "Soft" Skills (MozCon)

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Ever dealt with a difficult client or a boss who just didn't understand? Brittan teaches you essential relationship building skills and tips and tricks for making your business interactions smooth and easy. Whether you're always putting out fires or pitching new ideas, you won't want to miss this.

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  • Transcript of "Building Your Business: Relationships and Other Critical "Soft" Skills (MozCon)"

    1. 1. #MozCon BRITTAN BRIGHT Building Your Business: Relationship and Other Critical "Soft" Skills
    2. 2. Iacquire.com @iacquire @ @BrittanBrig ht
    3. 3. Iacquire.com @iacquire DIRECTOR OF CLIENT STRATEGY @brittanbright
    4. 4. Iacquire.com @iacquire @brittanbrightsuccess The goal is @brittanbright
    5. 5. Iacquire.com @iacquire @brittanbrightchallengi Success is often @brittanbright
    6. 6. Iacquire.com @iacquire Chit chat N’ bull S#!t
    7. 7. Iacquire.com @iacquire … @brittanbrightCommun The key is to learn how to @brittanbright
    8. 8. Iacquire.com @iacquire PEOPL E... are unavoidable @brittanbright because
    9. 9. Iacquire.com @iacquire People everywher e ARE They determine whether Your work succeeds or
    10. 10. Iacquire.com @iacquire sd There are Man yHardcor e require d Tools For success In business @brittanbright
    11. 11. Iacquire.com @iacquire House... Hardcore tools can build a @brittanbright
    12. 12. Iacquire.com @iacquire HOME But it takes a softer touch to make a @brittanbright
    13. 13. Iacquire.com @iacquire @brittanbright Framework A more personal set of skills to transform @brittanbright
    14. 14. Iacquire.com @iacquire @brittanbrightwelcomin Into someplace warm and @brittanbright
    15. 15. Iacquire.com @iacquire COMMUNICATION SKILLSEMPATHY EMOTIONAL AND SOCIAL INTELLIGENCESELF-AWARENESS CONFIDENCE @brittanbright
    16. 16. Iacquire.com @iacquire One of the most important skills to have in business is the ability to translate complex concepts into plain English. -Myra Drucker @brittanbright
    17. 17. Iacquire.com @iacquire To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with -Tony Robbins @brittanbright
    18. 18. Iacquire.com @iacquire Scenario 1: Delivering bad news Scenario 3: Dealing with bullies Scenario 2: Asking for money Scenario 4: Overcoming internal obstacles Dealing with bullies Overcoming internal obstacles Delivering Bad news Asking for money
    19. 19. Iacquire.com @iacquire Scenario 1: Delivering bad news Scenario 3: Dealing with bullies Scenario 2: Asking for money Scenario 4: Overcoming internal obstacles Colleagues vendors Client Your boss
    20. 20. Iacquire.com @iacquire @brittanbright
    21. 21. Iacquire.com @iacquire Don’t limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve. -Mary kay ash, Founder of mary kay cosmetics @brittanbright
    22. 22. Iacquire.com @iacquire Technique 1: Empathy. Using visualization techniques can help inspire @brittanbright
    23. 23. Iacquire.com @iacquire @brittanbright
    24. 24. Iacquire.com @iacquire @brittanbright
    25. 25. Iacquire.com @iacquire @brittanbright
    26. 26. Iacquire.com @iacquire @brittanbright
    27. 27. Iacquire.com @iacquire @brittanbright
    28. 28. Iacquire.com @iacquire The most important thing in communi cation is hearing what isn't said.-Peter Drucker @brittanbright
    29. 29. Iacquire.com @iacquire COMMUNIC Experiment with different forms of @brittanbright
    30. 30. Iacquire.com @iacquire Electric communicati on will never be a substitute for the face of someone who with their soul encourages another person to be brave and true. -charles dickens @brittanbright
    31. 31. Iacquire.com @iacquire Intelligencecomes in many colors, not just
    32. 32. Iacquire.com @iacquire The single biggest problem in communic ation is the illusion that it has taken -George Bernard Shaw @brittanbright
    33. 33. Iacquire.com @iacquire Know @brittanbright
    34. 34. Iacquire.com @iacquire The greatest thing you fear most has no power. Your fear of it is what has power. Facing the truth really will set you free. -Oprah The greatest thing you fear most has no power. Your fear of it is what has power. Facing the truth really will set you- Oprah @brittanbright
    35. 35. Iacquire.com @iacquire Confidence Preparation increases @brittanbright
    36. 36. Iacquire.com @iacquire I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard. -Estee Lauder I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard. -Estee Lauder @brittanbright
    37. 37. Iacquire.com @iacquire @brittanbrightHold the keys you
    38. 38. Iacquire.com @iacquire COMMUNICATION SKILLSEMPATHY EMOTIONAL AND SOCIAL INTELLIGENCESELF-AWARENESS CONFIDENCE @brittanbright
    39. 39. Iacquire.com @iacquire @brittanbright touch Success in Effective collaboration is critical for @brittanbright
    40. 40. Iacquire.com @iacquireMike Jordan Garner Devin Jenn Sager iAcqui re Peter Menchaca @iAcq uire @jennsa@copy @petermenc haca @jordanro seg @ipullra Shout outs!
    41. 41. Iacquire.com @iacquire ThankYo u@brittanbright
    42. 42. #MozCon
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