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iYogi, the leading independent provider of on-demand remote tech support services, today announced the launch of Business NonStop, a platform to recruit and deploy local on-site tech support engineers with skills across a broad range of technologies including computers, networks, consumer electronics and security products. With the launch of Business NonStop, iYogi is expanding its service delivery capabilities from remote to on-site, expanding its base of 5,000 remote tech experts with local on-ground Tech Support Engineers.
iYogi will initially recruit 1,000 local Tech Support Engineers across the continental United States to build the Business Nonstop network, connecting iYogi’s customers with local certified technology experts. iYogi will also extend its cloud services delivery platform, iMantra, to the network, thereby enabling local support engineers to provide comprehensive, high-quality services to iYogi’s growing subscriber-base. To power Business NonStop, iYogi has partnered with Work Market, the leading platform for helping businesses manage networks of verified professionals across all industries.
“Technology adoption by consumers and small businesses is increasing across multiple platforms and devices. This is driving a growing need for on-demand tech support services ranging from installation assistance, usability and break-fix support. While we have been at the forefront of helping consumers and small business meet these needs via our global remote delivery model, this partnership with U.S.-based support engineers will enable onsite services and further enhance our offerings to iYogi’s subscribers,” said Uday Challu, chief executive officer and co-founder, iYogi. “Through our partnership with Work Market, we are providing an opportunity for local tech support engineers to expand their businesses in the growing tech support market. iYogi is excited to partner with local Tech Support Engineers for the next phase of our growth.”
“We are delighted to partner with iYogi to create high-growth opportunities for Tech Support Engineers. The Work Market platform is designed to facilitate businesses access to an on-demand scalable work force along with all necessary tools to manage them,” said Jeffrey Leventhal, chief executive officer and co-founder, Work Market. “Our software is modular, flexible and highly customizable to suit the different needs of organizations. iYogi and its customer network can expect to benefit from our proven platform, simplifying end-to-end management of contracted workforces across the country.”
iYogi has built its service portfolio through an understanding of the unique dynamics across its base of close to two million users in key geographies. Today it is the largest online aggregator of tech support service requests. iYogi will compliment its remote delivery model by expanding its base of experts through on-ground tech support engineers.