consumer researchINSIGHTS           ON IDENTITY THEFT AND CYBERCRIME
30%        Nearly                 are victims of                 CYBER THEFT!            78%        RESPONDENTS USE THE   ...
THE WORLD HAS MOVED ONLINE!                                                   78.43%                                      ...
NATURALLY, THE FRAUDSTERS               ARE NOW ONLINE, TOO! ONLINE SCAMS                                     CREDIT CARD ...
PEOPLE ARE BEING             CHEATED AGAIN AND AGAIN!                                            ONLINE SCAMS             ...
EVERY SIXTH RESPONDENT          HAS A FRIEND WHO IS A VICTIM                                              At least 15%    ...
AMAZINGLY,             ONE IN FIVE AMERICANS            HAVE NO ONLINE SECURITY.                                          ...
MOST PEOPLE ARE IGNORANT ABOUT          WHAT CONSTITUTES A SECURITY                  RISK ONLINE.                         ...
METHODOLOGYThis iYogi Insights research on Consumer Experience with Identity Theft andCybercrime seeks to understand avera...
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New Study from iYogi Insights Reveals Nearly 30 Percent People have been Victims of Cybercrime

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A new study conducted by iYogi Insights, the research division of leading independent provider of on-demand tech support services, reveals that nearly 30 percent Americans have been victims of cybercrime including identity theft, credit card fraud and online scams. Based on a survey of more than 2,000 iYogi customers, the research also reveals that while as many as 10 percent victims have been targets of all three crimes, yet nearly 20% do not use any protection for their computers while surfing the web.

As the world moves online with 78% respondents claiming that they use the Internet for shopping and banking, it is only natural the fraudsters and criminals too have moved online. But as a slew of cyber crime plague people transacting online, the United States remain in the bottom five protected countries with 19.32 percent Americans surfing without protection compared to a global average of 17 per cent. One out of every six PCs has no anti-virus protection.

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New Study from iYogi Insights Reveals Nearly 30 Percent People have been Victims of Cybercrime

  1. 1. consumer researchINSIGHTS ON IDENTITY THEFT AND CYBERCRIME
  2. 2. 30% Nearly are victims of CYBER THEFT! 78% RESPONDENTS USE THE 19% AMERICANS SURF THE 10% OF THE VICTIMS HAVE INTERNET FOR BANKING NET WITHOUT BEEN DECEIVED ON OR SHOPPING. PROTECTION ONLINE SCAMS, ID THEFT AND CREDIT CARD FRAUD.15% PEOPLE KNOW SOMEONE WHO HAS BEEN SUBJECTED TO SOME KIND OF FRAUD OR SCAM.10% DON’T CONSIDER THEIR CREDIT CARD NUMBER AS SENSITIVE INFORMATIONONE OUT OF THREERESPONDENTS HAVE BEEN SUBJECT TOONLINE SCAMS, ID THEFT OR CREDITCARD FRAUD.
  3. 3. THE WORLD HAS MOVED ONLINE! 78.43% RESPONDENTS USE THE INTERNET FOR BANKING OR SHOPPING. THIS REFLECTS THE GENERAL TREND.According to comScore, US retail ecommerce spending (Q1: 2012) pushed past$44 billion, that is a 17% Year over Year increase. The hottest product categoriesincluded Digital Content/Subscriptions, Computer Software and Electronics. In2011, 53% of the population bought something online, according to a Forresterstudy. In fact, the total amount spent on shopping online is projected to rise froma $1207 in 2011 to an astounding $1738 by 2016. That’s the average number ofdollars the American consumer is expected to spend annually on online shopping.
  4. 4. NATURALLY, THE FRAUDSTERS ARE NOW ONLINE, TOO! ONLINE SCAMS CREDIT CARD FRAUD Nearly 30% RESPONDENTS HAVE BEEN SUBJECT TO ONLINE SCAMS, ID THEFT OR CREDIT CARD FRAUD.ID THEFT Given the rising revenues being garnered by online retail, it is only logical that this field will attract sophisticated cyber thieves. The number of people being victims of frauds and scams is going up every day. Identity theft and data theft is on the rise. The scams are many, unique and ever changing in the way they are presented so that they can fool most online users. From fake online shopping portals that resemble the original almost down to every detail, malicious coding, phishing attacks, and infected email attachments – today, scammers use a variety of ways to grab personal information and financial data. The survey shows that there is cause for serious concern. Three out of ten respondents have been duped in some way or the other while transacting online. William LeGro of Silver Lake frequently shops online, but when he contacted Bank of America recently to inform the bank that he was making an online buying transaction, an anti-fraud precaution few of us normally take, he was told that his Visa card had been compromised as a business hed bought things from had been penetrated by hackers and that numerous Visa accounts had been compromised. No other details were forthcoming. Even the IRS has not been spared – in fact it has acknowledged that identity theft tax fraud –- stealing someone’s Social Security number to file a fake tax return and collect a bogus refund –- is one of the most complex issues it deals with.
  5. 5. PEOPLE ARE BEING CHEATED AGAIN AND AGAIN! ONLINE SCAMS ID THEFT CREDIT CARD FRAUD Nearly 10% OF THE VICTIMS HAVE BEEN FRAUDED ON ALL THREE COUNTS: ONLINE SCAMS, ID THEFT AND CREDIT CARD FRAUD.It sounds almost incredulous that someone could be made a victim three timesover. However, 10% of the victims have been duped on three occasions, if notmore. That speaks volumes about the ingenuity of the online con artists andthieves. Cybercriminals go to great lengths to cheat consumers. They make theiroperations look legitimate, they frequently manipulate search engine results andrun professional-looking websites in order to make fake brands seem authentic,using country-specific scripts for cold calls. They also use the latest technologyand a deep understanding of the human pyche to fool victims, often more thanonce. Meghan Bach discovered last year that her husband’s identity had beenstolen and a fake tax refund collected in his name; she spent nearly 200 hours tosort out the issue with the IRS and other agencies involved. She thought it wasbehind her until the family came back from vacation, only to realize that his identityhad been stolen once again.
  6. 6. EVERY SIXTH RESPONDENT HAS A FRIEND WHO IS A VICTIM At least 15% PEOPLE KNOW SOMEONE WHO HAS BEEN SUBJECTED TO SOME KIND OF FRAUD OR SCAM.. At one time, it used to be that we were only separated by six degrees of introduction from anyone on earth. Well, today, it seems that we’re also all separated probably by just six degrees of fraud! The number of online frauds being perpetrated is so high that it is no more anuncommon occurrence. Many respondents have victims in their circle of familyand friends. It is increasingly cause for serious concern. Also, cases of massdata theft are on the rise - such as the Sony Play Station identity theft case orthe LinkedIn hacked accounts or the recent credit card heist where nearly tenmillion Visa and Master card customers had their data stolen. Released byJavelin Strategy & Research, a study reports that in 2011, identity fraudincreased by 13 percent. More than 11.6 million adults became a victim ofidentity fraud in the United States
  7. 7. AMAZINGLY, ONE IN FIVE AMERICANS HAVE NO ONLINE SECURITY. 19.32% AMERICANS SURF THE NET WITHOUT PROTECTION! A recent study by McAfee puts the US in the bottom 5 protected countries. 19.32% of Americans surf the net without protection compared to the global average of 17%. One in six PCs have zero anti-virus protection.“Browsing the internet on an exposed computer not only increases the risk ofidentity theft and data loss, but it can contribute to the spread of harmfulprograms and nasty viruses,” the security firm states. Consumers naivelybelieve that by sticking to safe sites, they will escape virus threats andcyber-theft and malicious content. The truth is that attacks are becomingincreasingly sophisticated and these are rising at an alarming rate. In addition,mobile usage has led to the new upsurge of mobile malware, which is animmediate threat, considering the amount of personal data like credit card andfinancial information stored on mobile devices, and which can be easilyaccessed.
  8. 8. MOST PEOPLE ARE IGNORANT ABOUT WHAT CONSTITUTES A SECURITY RISK ONLINE. 30%30% FULL NAME DATE OF BIRTH DON’T GET WHY HACKERS WOULD FIND THIS VALUABLEDON’T SEE WHY REVEALINGTHEIR FULL NAME COULD CAUSETHEM HARM11% BANK ACCOUNT NUMBER CREDIT CARD NUMBER 10% DON’T THINK THIS DON’T REGARD THIS AS A NOT- IS CRITICAL INFO TO-BE-DISCLOSED FACT 73% EMPLOYER’S NAME DESIGNATION 71% DON’T CONSIDER THIS DON’T AGREE THAT INFO AS PRIVATE THIS IS SENSITIVE INFO 40% ADDRESS DON’T SEE WHY THEIR ADDRESS SHOULD BE KEPT PRIVATE PERSONAL EMAIL ID 40% 5% DON’T THINK THIS IS SCARIEST OF ALL CRITICAL INFO ACTUALLY THINK NONE OF THIS IS SENSITIVE INFORMATION! Amazingly, many of us seem to be completely unaware of the sensitive information that we reveal and which could be used to steal our hard-earned money. Social media such Facebook, LinkedIn and Twitter are huge leaks of critical, personal data. A study released by Javelin Strategy & Research, stated that specifically, 68 percent of people with public social media profiles shared their birthday information (with 45 percent sharing month, date and year); 63 percent shared their high school name; 18 percent shared their phone number; and 12 percent shared their pet’s name The scary bit is that all these are prime examples of personal information that a company would use to verify your identity. Clearly, there are some of us who are willing to reveal personal data without realizing how dangerous it could be to our own online security; making them a delight for hackers, scamsters and fraudsters. They are a soft and easy target for alert cyber thieves, always on the lookout for such victims.
  9. 9. METHODOLOGYThis iYogi Insights research on Consumer Experience with Identity Theft andCybercrime seeks to understand average consumer behaviour on cybercrime andidentity theft. In this age of new-age technologies, social media and informationsharing, does the average Joe or Jane understand what constitutes sensitiveinformation and how he or she often may unknowingly increase their ownvulnerability to hackers and cyber theft.The survey was conducted on iYogi subscribers through an online form followingtheir support sessions. A total of 1970 respondents filled the online survey formconsisting of 10 detailed questions on their understanding of online security,cybercrime, information sharing and related issues. The data collected was thencollated, analyzed and compared to identify, assess and quantify trends andpatterns.DISCLAIMER"Affiliation of any third party organization is not implied, unless expressly stated."

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