Customer loyalty panel 3

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  • Customer loyalty panel 3

    1. 1. Optimising Customer LoyaltyFinding The Missing Link
    2. 2. David Odgers Marketing Director ANZ, eBayJustin Roche Director eCommerce, VisaPaul Greenberg CEO & Co-founder, DealsDirect GroupMatt Hampshire CEO, Contiigo
    3. 3. UNDERSTAND WHATTHEY REALLY WANT KEEP THE PROMISES THAT YOU MAKE KEEP LISTENING AS THINGS CHANGE
    4. 4. “The only way to grow a 1business is to get customers to come back for more and tell their friends” Andy Taylor CEO, Enterprise Rent-A-Car
    5. 5. “Versus the US, consumers 1 in Australia are 2 years ahead, merchants are 4 years behind” Matthew Mengerink VP, X.Commerce

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