Using RQ4 to Wow Your Customers

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Using RQ4 to Wow Your Customers

  1. 1. Using RQ4 to Wow Customers Megan Slinn and Clayton Caswell tweet questions using hashtag #iQcc
  2. 2. Retail Evolution
  3. 3. What doesRetail Agriculture look like?
  4. 4. Which Relationships Matter?
  5. 5. Groom EachRelationship
  6. 6. Create a Great Experience
  7. 7. Deliver WOW
  8. 8. Real WorldRetail Agriculture
  9. 9. BAD - Customer Experience
  10. 10. GOOD - Customer Experience
  11. 11. Don’t turn customers away…
  12. 12. Why is it Important to Wow Customers?! Create Loyal customers
  13. 13. Effects of Loyal Customers
  14. 14. 2 Ways = Loyal Customers! In Store! Out of Store
  15. 15. In Store
  16. 16. In Store- Location! Picture of Jump Store
  17. 17. Want to lose 20% of your sales?
  18. 18. ! How do create great employees that WOW customers?
  19. 19. Empowering employees
  20. 20. Educating Employees! Resources Available! Product Knowledge! Training
  21. 21. Training
  22. 22. Out of store
  23. 23. Marketing Campaigns
  24. 24. Texting
  25. 25. Survey
  26. 26. Call Back Module
  27. 27. Activities
  28. 28. RQ4 Loyalty Program
  29. 29. 2 Options! Action Based - Visit! Points Based - $
  30. 30. Action Based
  31. 31. Point Based
  32. 32. Mass Promotions
  33. 33. Serialized Coupons
  34. 34. iQmetrix.com | 1.866.iQmetrix © 2011 iQmetrix. All right reserved. iQmetrix, the iQmetrix logo, RQ4 and other trademarks, service marks, anddesigns referenced in this material are the exclusive property of iQmetrix Software Development Corp. and/or its subsidiaries.

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