Retail Solution
“TCS is not our implementation partner but our business partner. iON helps us in providing aunique integrated online-offli...
Retail Modulesn Data ManagementMaster                             n Management                                   Vendor   ...
BenefitsThe iON Retail Solution propels your business to        Achieving higher Return on Investment (RoI).              ...
What do you get?The Retail Solution offers feature-rich modules            Merchandise Managementto streamline every aspec...
Why iONiON provides comprehensive solutions that address         A pay-as-you-use modelvaried IT requirements. From networ...
Buy                                                     Moven SuppliersManagen Central Purchase Orders,ManageOpen to Buy  ...
About iONiON is Tata Consultancy Services’ strategic unit for Small and Medium Business. iON providesend-to-end business s...
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iON Retail Solution Retail ERP solutions for SME TCS small and medium business


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Goal of every retail store, either a super mart or a coffee shop, is to create a seller's market. A customer walks in knowing what they would buy, and impulsively buy more once they are inside....

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iON Retail Solution Retail ERP solutions for SME TCS small and medium business

  1. 1. Retail Solution
  2. 2. “TCS is not our implementation partner but our business partner. iON helps us in providing aunique integrated online-offline retail solution to our customer.”Subhasish SahaChief Technology Officer Oxford, retail franchisee, dating back 80 years and India’s largest web book storewith over half a million book and music titles.The retail sector is undergoing immense change with the emergence of new storeformats and intense competition. In this scenario, retail chains seek to ensurecontinuous product availability, hassle-free transactions, quick customer service andpositive customer experiences in order to have greater customer acceptance and besuccessful. At the same time, businesses look to establish an agile supply chain andintegrate, consolidate, streamline and monitor all aspects of the retail chain as well asthe day-to-day operations. This ensures overall efficiency, enables you to scale up toconquer new markets and helps gain a competitive edge.Towards this, we, at Tata Consultancy Services (TCS), offer our iON Retail Solution — aninformation communication and technology solution, which caters to the needs of therapidly-growing small- and medium-sized retailers. Our solution is based on industrybest practices and is offered as a service to ensure low investments and multiplebenefits.
  3. 3. Retail Modulesn Data ManagementMaster n Management Vendor Pricing nnof SalesPoint Merchandise Management n Material Management nnInventory ManagementStore Advance Reporting/ Widgets n Promotions nn SolutionLoyalty Commercials n Location Management nWarehouse Managementn Repenishment Planning n User Mangement n (Distribution Center)Business Solutions Office SolutionsHRMSn iON Messaging nPayrolln Retail Document Management nn and AccountingFinance n Management Intranet Solutionn ManagementProject n Presence Management OnlineCustomer Relationship Managementn OverviewHardware Services Network ServicesImplementation Locationsn n Platform Hostingn & Switch ConfigurationServer n & Last Mile Setup RouterPC & Laptop Installationn Network Locations n An overview of the iON Retail Solution
  4. 4. BenefitsThe iON Retail Solution propels your business to Achieving higher Return on Investment (RoI). nnew heights and brings you benefits of: Data integration helps prevent revenue leaks and optimizes resource utilization, resulting in betterGreater efficiency, which is achieved by: control and higher RoI.Integrating isolated systems. The seamlessn Better inventory control, facilitated by: integration of isolated systems ensures efficient information flow. An integrated, fast and accurate Increasing topline and bottomline. More control n Point-of-Sale (PoS) system improves day-to-day over inventory processes, including the ability operations and provides better control over to make inventory adjustments in real-time, check-out counters and different customer favorably impacts the topline and bottomline. check-out scenarios. Further, inventory control also facilitates better planning, leading to lower inventory levels,Tracking sales tax. The seamless integration of then thus reducing costs. PoS and finance modules helps track different sales tax structures, applicable in different states. Managing vendors proficiently. This enables n access to a smooth flow of consolidated financialInformed decision-making, enabled by: information, representing operations of multiple vendors, thus allowing vendor-wise trackingStreamlining functions. This ensuresn of costs and revenues. comprehensive reports based on consistent and accurate data, resulting in mature and scalable Better customer services, through: processes. Managing customers efficiently. This includes nAccessing information. Faster access to superiorn managing multiple billing and collections points quality information helps make critical decisions. for multiple customers more efficiently, as well as effective management of credit sales with accessHigher productivity, gained from: to customer aging data.Providing greater visibility. Data integration offersn An increasing customer base. This involves the n greater visibility of information across the supply use of in-built loyalty programs to offer discount chain and seamlessly integrates front-end and back- schemes and gift vouchers and to run promotions. end processes. This eliminates losses accruing from Continuing excellence in customer services thus ‘out-of-sight, out–of-mind’ scenarios. enhances customer satisfaction, thereby increasing sales.
  5. 5. What do you get?The Retail Solution offers feature-rich modules Merchandise Managementto streamline every aspect of the retail business. Assortments.This includes: Advance ReportingMaster Data Management (MDM) Includes operations dashboard, pre-configuredProduct data management, merchandise hierarchy reports, On-Demand reports, cube reports, drill downmanagement, location data management, currency, reports and KPI, customer, vendor, user defined attributes, seasonmaster, brand, item type master, transaction control Widgetsmaintenance, user data maintenance. Configurable as per the requirement for eg. Real time dashboards for Sales by location/ date/ customers, lastPoint of Sale (PoS) 10 sales orders/ purchase orders, etc.Store operations, shift management, invoicing,payments, tender type management, customer order, Commercialsgift voucher, void functions, tendering, store manager Centrally managed finance and accounting,dashboard, returns, credit note issue, transaction logs. central administration.Store Inventory Management (SIM) Replenishment PlanningOrdering, receiving, transfers, return to vendor, Auto replenishment (ARS), demand planning,inventory management, store administration. ordering, allocations.Loyalty Solution PricingCustomer catalog, customer reward management, Mark downs, Discounts.customer pattern matching, customer feedbackmanagement. Material Management Inventory count, inventory adjustments.Warehouse Management (Distribution Center)Storage locations management, central procurement, Promotionsreceiving, picking, distribution, sales returns, sales Includes promotions – item (fixed price, % off )order, sales shipment, sales invoice, return to vendor, and group level promotions.inventory management. Location ManagementVendor Management Region, Area, Cluster, Location.Appointments, contracts, deals, vendor settlement. User Management User entity mapping, role entity mapping, workflow configuration.
  6. 6. Why iONiON provides comprehensive solutions that address A pay-as-you-use modelvaried IT requirements. From network to ERP, iON is This model eliminates capital investment as weoffered as a single service, in a pay-per-use model, provide the IT infrastructure and software on rent.allowing you to leverage the solution’s true potential. You pay as you use and only for the number of usersiON ensures integration of all processes along with who actually use the software. The rent is chargedease of use. monthly. Typically, the cumulative rental for threeiON promises: years is equal to the capital cost of acquiring similar or lesser software with one-time payment. Usually,nperformance in normal broadband;High the ROI exceeds rental within three months, whenStringent security and data privacy ;n best practices are well followed. The rental includes maintenance and training, with no hidden costs.Guaranteed availability (99 per cent uptime);nDisaster recovery;n Personalised solutionsReduced need for IT staff.n Although this is a cloud service, the software is configurable to each business. You will always get theiON, therefore, manages your processes while flavour of your own business by picking and choosingyou use the software. You gain from: what processes you would need.Integrated solutions Automatic upgradesWe ensure that all your solutions are connected. For We continuously invest in our solutions to ensureexample, if you are using a CRM along with an ERP, best practices. We enrich the software based on userand have a document management system to feedback and business and statutory changes. Weorganise your files, we ensure that these solutions are ensure the upgrade without disrupting the user.connected and work as one. So for you, it is simplyIT and not applications.Increased agilityWe bring in the agility to keep pace with changingprocesses or a new line of business. We help youconfigure the processes to work differently or simplychoose new practices recommended by the software.Our activation system flags on best practices while thesystem is running. As you pick and choose, we give youmore options to choose from.
  7. 7. Buy Moven SuppliersManagen Central Purchase Orders,ManageOpen to Buy n Warehousing & Inventory Managen ProcurementManage Inventory Check/Inventory nAllocations & Returns Adjustmentsn Store OrdersManage n Put away and Picking Manage n Distribution Deliveries Manage Retail & Returns Process n Transfer Request Manage Model Plan Selln Product CategoriesManagen Store AssortmentsManage n Store Parameters ManageAuto Replenishment Systemnn PricingManage Analyse n Stock Ordering, Manage Replenishment & Inventoryn PromotionsManage n in-store Pricing & Manage nAnalytics Retail Promotions n Customer Service Manage n Customer Orders Manage Support n Institutional Sales Manage n Store Transactions Manage Transfers & Returns n Finance & Accounting Manage n Web Store Manage n Human Resources Manage n Loyalty Manage
  8. 8. About iONiON is Tata Consultancy Services’ strategic unit for Small and Medium Business. iON providesend-to-end business solutions to the SMB segment, the growth engine of the economy.iON caters to the needs of multiple industry segments with best practices gained throughTCS’ global experience, domestic market reach, skills, know-how and delivery capabilities.For more information, visit us at www.tcsion.comContactTo know more about the iON Retail SolutionToll Free Number 1800 209 6030Email ion.salessupport@tcs.comAbout Tata Consultancy Services Ltd (TCS)Tata Consultancy Services is an IT services, consulting and business solutions organization thatdelivers real results to global business, ensuring a level of certainty no other firm can match.TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineeringand assurance services. This is delivered through its unique Global Network Delivery ModelTM,recognized as the benchmark of excellence in software development. A part of the Tata Group,India’s largest industrial conglomerate, TCS has a global footprint and is listed on the NationalStock Exchange and Bombay Stock Exchange in India.For more information, visit us at www.tcs.comIT ServicesBusiness Solutions TCS Design Services I P I 02 I 12OutsourcingAll content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here iscorrect at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted ordistributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright,trademark and other applicable laws, and could result in criminal or civil penalties.Copyright © 2012 Tata Consultancy Services Limited