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Health IT Summit Austin 2013 - Case Study "Implementing Interactive Patient Care System to Improve the Patient Experience and Caregiver Efficiency"
 

Health IT Summit Austin 2013 - Case Study "Implementing Interactive Patient Care System to Improve the Patient Experience and Caregiver Efficiency"

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Case Study "Implementing Interactive Patient Care System to Improve the Patient Experience and Caregiver Efficiency"

Case Study "Implementing Interactive Patient Care System to Improve the Patient Experience and Caregiver Efficiency"

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    Health IT Summit Austin 2013 - Case Study "Implementing Interactive Patient Care System to Improve the Patient Experience and Caregiver Efficiency" Health IT Summit Austin 2013 - Case Study "Implementing Interactive Patient Care System to Improve the Patient Experience and Caregiver Efficiency" Presentation Transcript

    • Implementing Interactive Patient Care System to Improve the Patient Experience and Caregiver Efficiency December 11th, 2013 Marty Kobaly Project Manager – Facilities Development 1
    • El Camino Hospital / IPS History • • • • • • The Vision Implementation Integration Achievements New Feature Development Support 2
    • El Camino Hospital – “The Hospital of Silicon Valley” 1961 – El Camino Hospital Opens – Mountain View, 300 Beds 1971 – The “World’s first successful computerized MIS/”CPOE” Computerized Provider Order Entry system installed 2005 – First Bay Area Magnet Hospital 2007 – Fogarty Institute for Innovation Launched • Named one of “Most Wired” US hospitals in – 5th year • Named Popular Science “most technologically advanced hospital in the world” 2009 – 2nd Hospital Campus Opens – Los Gatos, 143 Beds 2009 – Mountain View, State-of-the-art, $480M, advanced seismic-design hospital opens 3
    • Interactive Patient System -The Vision Decision Needed: • HD TV available in homes and hotels • Hospital TV industry - analog, low-definition. • Technology breakthroughs - Integration of patient services - Homogenous environments - traditional TVs, IPTVs, and/or other platforms Challenge: Few proven hospital HDTV/IPS solutions existed Result: Hospital selects Allen Technologies to provide Interactive Patient System in HD. 4
    • Interactive Patient System -The Vision Philosophy Every patient should be provided with a media system to improve comfort, convenience and safety. • All TV, premium Video-On-Demand, games and internet free-to-patient. • Educational videos assigned and available for patient browsing. • IPS exchanges data with EMR (via HL-7) • New features are provided, easily and transparently to patient without adding new hardware. • All patient rooms have monitor, networked PC, pillow speaker, medical-grade keyboard. 5
    • Implementation – Initial Go-Live Features New Main Hospital Patient Room with 42” IPS Footwall 6
    • Implementation – Go-Live Features • 42” Flat screen monitor • Free TV (Local Off-the-Air and DirecTV) • Free Premium HD Movies-On-Demand (Swank) • Welcome/Hospital information Movies-On-Demand (22) • Health Education – On-Demand Videos (76) • Free Internet Access via Patient Keyboard • IPS reports information to EMR and ADT • Remote IPS monitoring, maintenance, and support by Allen Technologies 7
    • Implementation – Post Go-Live Features • Patient Inbox & Auto-Assigned Education • Educational Videos - Emmi Solutions • Patient Requests – Pet, Spiritual, Music & Art • Pain Assessment Scale Image • Google Translation • Games • Facebook, Twitter, Google, and Yahoo Mail • Internet Radio • Guest Tray Meal Ordering • Customized Screen for Lucille Packard Children’s Hospital Unit • Expanded system in new facilities 8
    • Implementation - Post Go-Live Features Current Patient Room Main Menu 9
    • Integration Activities in Queue “Patient Room Temperature Control Integration” Discharge = Unoccupied Mode • Siemens Building Automation System (BAS) will be integrated with the ADT system using the patent-pending Intelligent Environment Interface from Allen Technologies. • Upon discharge of the patient, the BAS will automatically reduce air flow in the patient room to minimum design while retaining code required “air balance and air changes” • The reheat coil valve that ventilates/supplies air to the patient room will be closed. This sequence is the most economical setting for this type of HVAC system. Result: Significant energy savings when room is unoccupied. 10
    • Integration Activities Queue “Patient Room Temperature Control Integration” Admit = Occupied Mode • Upon patient admission, BAS automatically releases reheat valve and VAV flow controller to modulate air flow • Room Temperature set point becomes 72° • Nurse, patient or guest can adjust room temperature at any time using wall-mounted room thermostat. • Patient able to adjust room temperature on IPS by selecting “Adjust Your Room Temperature” 11
    • Integration Activities Queue “Patient Room Temperature Control Integration” Patient Media System Home Page “Adjust Your Room Temperature” is selected 12
    • Integration Activities Queue “Patient Room Temperature Control Integration” Patient adjusts room temperature to desired set point (70°) 13
    • Integration Activities Queue “Patient Room Temperature Control Integration” New set point takes immediate effect in the Siemens BAS 14
    • Integration Activities Queue “Patient Room Temperature Control Integration” Benefits • Improved Patient Satisfaction • Human Energy Savings - Nurses / Facilities staff can focus on health priorities not patient “hot/cold” requests. • 10% Heating/Cooling plant energy savings - $250,000/year (boiler gas, electricity for chiller, pumps and fans) 15
    • IPS Achievements IPS improves the patient’s experience by: • Giving each patient tools to personalize communications and engagements. • Providing extensive entertainment options in HD format. • Enabling patient to stay connected to family, friends and world via the internet from bedside. • Providing patients with the latest health information – prescribed and On-Demand. • Enabling patient control for “self-service requests “: • Spiritual Advisor, pet, musician visits or art session • Guest meal trays 16
    • New Feature Development Want List Information to be pushed to Patient • MyCare Team Display • MyCare Plan of the Day • Ticker Crawl Display – (alerts, notices; fire alarm testing) • Discharge Planning Checklists • Comfort & Room Requests (Housekeeping & Maintenance) Interactive Patient Communications • • • • • • Lab & X-ray results (hospital selected) Discharge instructions Patient Surveys Procedure Questions Food Services Integration Gift Shop POS Integration 17
    • New Feature Development Want List 2014 TV Signal to be upgraded to full digital Current analog/digital TV programming is 60/40. Analog channels received via satellite Digital channels received from off-air television stations Regardless of how good an analog TV signal – resolution is poor on large screen TVs. • Comcast HD programming will be streamed to each patient room using Allen Technologies IPTV. • RF signal will be disconnected. • • • • 18
    • More IPS Planned for 2014 at Los Gatos • All Los Gatos “Alien Head” analog TVs will be replaced with Flat Screen, HDTVs in 2014. • All patient rooms will be upgraded to “Interactive” using the latest Allen Technologies IPS. • The Los Gatos IPS will be networked to the Mountain View Campus to utilize existing ATI servers, programming and media – reducing capital, service and energy costs. 19
    • Support Remote Monitoring, 24/7 support, and feature upgrades • Monthly (SaaS) fees, releases, upgrades of ATI IPS software and access to ATI Customer Care Center are included in fee. • Deployment of most new features is included in monthly SaaS fee. • One “Test Room” equipped with complete IPS station for Hospital Facilities staff to test and troubleshoot IPS devices (pillow speakers / keyboards) • One IPS unit located in administrative conference room where “IPS Initiatives Committee” meets to submit new features, define and evaluate them. New features are tested by the committee where they are approved and deployed for patient use. 20
    • Thank You! Martin Kobaly Project Manager – Facilities Development Mobile 949-632-4690 Office 650-940-7339 marty_kobaly@elcaminohospital.org 21
    • Figure 1 – Patient Room HVAC Controls 22