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Disruptive & Innovative Technologies
in Health Care
Wesley Valdes DO
Medical Director Telehealth Services
Intermountain He...
Three areas: Disruptive or Innovative?
• Competition for patient care is coming from directions most
healthcare systems ar...
THE NEW COMPETITION
Page 3
Healthcare delivery is
undergoing a paradigm shift
Page 4
This is what we
think of when we
say “see a Doctor”.
This is wha...
The new competition …
Page 5
The new competition …
Page 6
Page 7
Patients can connect
online anytime,
anywhere, on any
device
Receptionist model allows
transfer, hold, and queue of video
...
Page 10
PATIENTS ARE CONSUMERS
Page 11
The healthcare experience of the future
Wesley Valdes DO
Medical Director Telehealth Services
Intermountain Healthcare
Wes...
What is changing?
• Consumer expectations are driving choice.
• Competition is both national and international.
• “Can I?”...
Page 14
Page 15
Solutions for
hospital and home
• Interactive touch screens can
switch languages and purpose
• More entertainment solution...
Parents can connect
online with their
children in the NICU
• Demonstrated benefit of
Mother’s being able to “link” to
thei...
EFFICIENCY
Page 20
Project management in healthcare delivery
• Integrating project management concepts into the delivery
process
• Train case...
Project management in healthcare delivery
• Integrating project management concepts into the delivery
process
• Train case...
iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, M...
iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, M...
iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, M...
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iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, Medical Director, Telehealth Services, Intermountain Healthcare

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iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, Medical Director, Telehealth Services, Intermountain Healthcare

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Transcript of "iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, Medical Director, Telehealth Services, Intermountain Healthcare "

  1. 1. Disruptive & Innovative Technologies in Health Care Wesley Valdes DO Medical Director Telehealth Services Intermountain Healthcare Wesley.valdes@imail.org
  2. 2. Three areas: Disruptive or Innovative? • Competition for patient care is coming from directions most healthcare systems aren’t expecting … • We will start to appreciate patients in terms of consumers rather than patients. • As systems move to capitation, efficiency will become a priority Page 2
  3. 3. THE NEW COMPETITION Page 3
  4. 4. Healthcare delivery is undergoing a paradigm shift Page 4 This is what we think of when we say “see a Doctor”. This is what patients are quickly beginning to think of when they say, “see a Doctor” “By 2017, eight of ten office visits will be done virtually” – Don Berwick
  5. 5. The new competition … Page 5
  6. 6. The new competition … Page 6
  7. 7. Page 7
  8. 8. Patients can connect online anytime, anywhere, on any device Receptionist model allows transfer, hold, and queue of video calls.
  9. 9. Page 10
  10. 10. PATIENTS ARE CONSUMERS Page 11
  11. 11. The healthcare experience of the future Wesley Valdes DO Medical Director Telehealth Services Intermountain Healthcare Wesley.valdes@imail.org
  12. 12. What is changing? • Consumer expectations are driving choice. • Competition is both national and international. • “Can I?” is becoming “Why can’t I? and will be “I’m going to the system where I can”. • Up-front obstacles are going away (no username, password) • User experience is transitioning to a patient centric • Wait times are down to minutes. • Availability is 24/7 and direct from patient owned devices • Cost is a fraction of traditional brick and mortar services. Page 13
  13. 13. Page 14
  14. 14. Page 15
  15. 15. Solutions for hospital and home • Interactive touch screens can switch languages and purpose • More entertainment solutions • Ability to message patients about their care process, educational materials, etc • Allows patients to video chat with family members who can’t be there in person
  16. 16. Parents can connect online with their children in the NICU • Demonstrated benefit of Mother’s being able to “link” to their neonates in the ICU • Allows Mothers and Fathers to participate in rounds when they can’t be there in person • Can be used to support parents after the babies are discharged home Page 17
  17. 17. EFFICIENCY Page 20
  18. 18. Project management in healthcare delivery • Integrating project management concepts into the delivery process • Train case managers and others in project management principles Page 21
  19. 19. Project management in healthcare delivery • Integrating project management concepts into the delivery process • Train case managers and others in project management principles • Physicians have to stop avoiding conflict between themselves at the expense of patients Page 22
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