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Effective patient communications are foundational to improving outcomes, reducing hospital-acquired conditions and lowering the rate of preventable readmissions. This session will provide four strategies for leveraging existing health information technology to help make patients better partners in their care. Specific hospital examples of these best practices will be cited, including the results of a seven-site, prospective, randomized study of the use of “teach-back” to confirm patient understanding of planned treatments and procedures.
This session will cite examples of leveraging:
Pre-procedure instructions to reduce cancelations
Consent documents to avoid medical errors
A National Quality Forum-endorsed Safe Practice to ensure patient understanding
Discharge instructions to reduce readmissions